Learnit Training
Communication skills course
  • Become aware of your personal way of communicating and get to know your qualities and points of attention.
  • Strengthen your verbal, non-verbal and/or paralingual communication
  • Practice giving and receiving feedback
  • Learn to stand up better in difficult communication situations
  • Boost your self-confidence

Sometimes (or very often!) we feel misunderstood, don't understand the other person, don't get along or we come across differently than we intended. It is important to realise that communication is much more than just a skill: it has everything to do with who you are and how you feel. In our two-day training you will discover your communication style and learn to express yourself as you are.

Yes, I want to know more

"I've had 2 super instructive days which I will often think back to" - Rating: 9.0

learnit Communication skills

Communication skills course

It sometimes (or very often!) happens that we don't feel understood, don't understand the other person, don't see eye to eye or that we come across differently than we intended. Miscommunication has arisen, which brings with it the necessary frustrations. Especially if, for example, you have to work together with someone or if it is important that you present yourself well. There are all kinds of skills and techniques that can help you to "straighten out" the communication. It is important to realise that communication is much more than just a skill. It has everything to do with who you are and how you feel. For example, you may be under stress or not feel well about yourself due to circumstances. This affects the way you express yourself and how you come across to others.

In the Communicative Skills training you will discover your own style of communication and explore your standards, qualities and pitfalls. Which factors contribute to an effective form of communication for you? What do you have to pay attention to and what makes you powerful? In this training you learn to express yourself effectively, which gives you more control over the way you come across. We pay attention to the way we communicate with each other and you find out how our frame of reference is an important source of miscommunication. You learn to express yourself as you are, without offending others.

Topics

During the training the following topics, among others, will be discussed:

  • How do we communicate with each other?:

    Understanding how the communication process works

  • Verbal, non-verbal and paralingual communication:

    What do you say literally, what do you do with your body and how does your voice sound? And what effect does this have on your way of communicating?

  • Discovering your personal communication style: exploring core qualities and pitfalls:

    Behind every pitfall lies a quality, and vice versa, in every quality lies a pitfall. Insight into your own qualities and pitfalls helps you communicate more effectively.

  • Primary and secondary response:

    Do you react quickly and out of emotion or do you take the time to react thoughtfully and tactfully?

  • Adopt an active listening posture:

    How do you show that you pay attention to the other person? That you really listen to someone's message?

  • What causes miscommunication?:

    Awareness of noise factors and in particular our own frame of reference as a source of miscommunication.

  • Giving and receiving feedback:

    Explaining what effect other people's behaviour has on you without judging or blaming the other person, so that the other person is open to your message.

  • Gaining insight into yourself and others:

    You get to know yourself (even) better and understand where this comes from in you and you learn that this is also true for everyone else.

Results

  • You are aware of your personal way of communicating and know your qualities and points of attention;
  • You have strengthened your verbal, non-verbal and/or paralingual communication;
  • You know the basic skills of giving and receiving feedback and have practiced them.
  • You know how to hold your own in difficult situations in communication.

Target group

The training is very suitable for everyone who wants to work on sharpening and optimising their own way of communicating. Do you recognise yourself in one or more of the points below?

  • You know that there is work to be done within your own style of communication (you have noticed this yourself or you have heard it from your surroundings and you agree with it)
  • You react from your first emotion and get angry, irritated or impatient
  • You come across differently than you mean to and want to understand how this comes about
  • You would like more insight into your personal communication style
  • You are sometimes inclined to react too strongly (e.g. too directly or bluntly) or too cautiously
  • You would like to come across more firmly or convincingly in the way you communicate
  • You want to learn to give or receive feedback in an effective way

Of course, this list is not exhaustive. After all, everyone is different. What do you want to pay attention to in your communication skills?

Working method

  • Customisation is our focus: through a telephone intake interview, the trainer makes an inventory of your personal learning goals. On this basis, the definitive programme of the training course is determined.
  • We believe a safe training atmosphere is important, as you should feel comfortable experimenting with new knowledge and skills.
  • We strongly believe in doing and experiencing, rather than talking about the content of trainings, which is why all our trainings are active in nature.
  • In order to guarantee the quality of the training, we apply a maximum group size of eight participants, so that we can guarantee the learning effect and efficiency.

Language

The training is provided in Dutch as standard. The trainer has a good command of the English language. Use can be made of course material in English. With a minimum of three participants, the training can also be provided entirely in English.

Investment

Prices mentioned are per person, including course material. Lunch is included in the on-site training.

On location Online
Duration 2 days 4 sessions of three hours
Price per day, excluding VAT € 475,- € 390,-
Total, incl. VAT € 1149,50 € 943,80

Certificate

After completion of the training, a Learnit certificate is issued as proof of participation.


Online

We also organise this training online. For this we use Webbex or Zoom. Login with Skype is also possible. On request, this training can also be organised with Microsoft Teams.

The training lasts 4 sessions of 3 hours, spread over 4 weeks.

  • You can participate again free of charge up to one year after the training.
  • For an additional catering fee, you can also participate in a classroom training.

References

The course Communicative skills has been assessed with an average of 8.5.

"This training has given me many tools that I can easily apply in practice.

- Communication skills

"If you want to go beyond learning communication models, this is the place to be. An interactive training course tailored to your needs and because of the small groups you really get the attention you need to achieve your goal(s)." - Rating: 7.8

D. Prinse, GEA Westfalia Seperator Nederland B.V. - Communication skills

"I have had 2 super instructive days which I will often think back to. - Rating: 9.0

Hester Wagemans, The Passion Wierden - Communicative skills

"It was two fantastic days." - Rating: 10.0

E. Bakerlaar, Liesbeth de Waal-Stroes Career advisor - Communication skills

"Very practical training, where practice can be done in a small, safe group." - Rating: 9.0

P. van Rozen, De Fochtel - Communication skills

"After a preliminary telephone interview, the trainer goes through your learning goals. During the training, the trainer knows how to have everyone work on their own learning goals personally, so that you can get the most out of this training." - Rating: 8.8

M. van der Boor, Land Registry - Communication skills

"Good training in which there is room to address and train your personal problems in the field of communication." - Rating: 8.7

Ellen Vissers, De Domijnen - Communicative skills

"Very instructive! You see yourself through different glasses for a while :)" - Rating: 9.0

A. Koelewijn, MarketFood - Communication skills

"The trainer has a casual attitude and pays great attention to personal learning goals." - Rating: 7.2

J. Geraedts, Province of Limburg - Communication skills

"Because we were only with a small group, it was really a tailor-made training! By using video you see yourself again, which makes the penny drop more. Great approach, learned a lot, eye openers." - Rating: 8.0

K. Rietema, Agrifirm Plan - Communication skills

"Very good and competent people, adapt well to the wishes of the customer. To be repeated."

J. Sanders, SealteQ Group B.V. - Communication skills

"If you are looking for a training course where you want to combine social skills, emotional intelligence and influencing skills then you should do this course, because they are all covered." - Rating: 9.0

S. Ugur, Municipality of Amsterdam Legal Bureau - Communication skills

"This communication training was inspiring, instructive, very positive, information was clearly conveyed, nice small group and therefore more intensive. Can therefore say that we have learned a lot and were able to practise well."

- Communication skills

"Very fun, educational and personal training where you immediately know what you are doing it for." - Rating: 8.6

R. Andrun, Akerboom Yacht Equipment - Communication skills

"This training is highly recommended, especially because it becomes clear how you come across to other people. Something you often don't think about and have no idea about." - Rating: 8.2

R. van Beusekom, University of Amsterdam (UvA) - Communication skills

"It has definitely helped me and I think I will get a lot out of it in practice. I'm definitely going to air this at work and try to get other colleagues to also take part in this training." - Rating: 8.2

M. Sachs, Boon Edam - Communication skills

"Thanks to this communication training, I know how I can come across and that this can also be done differently. I didn't think about it like that before. I now know, for example, that you can also ask a question in a different way, which enables me to get much more information. I've also learned to listen better and to take time for a conversation. So get to work!" - Rating: 8.4

M. Holtkamp, Teesing B.V. - Communication skills

"This training holds up a mirror to you and provides tools for more effective communication." - Rating: 8.0

J. Postma, Diamond Genetics - Communication skills

"You learn more about yourself! Easy to apply examples." - Rating: 8.8

C. Steevens, SJG Weert - Communication skills

"Personalised training where everyone's learning goals are taken into account. Because it was possible to indicate in advance what your personal learning goals were, they could be taken into account during the training." - Rating: 7.4

F. van Dooren, Infrastructure Services & Projects - Communication skills

"Very fine training, which you can use both in business and in private." - Rating: 8.0

M.J.C. den Otter, ACT B.V. - Communication skills

"The group I was in was small, which made it possible to focus on me better. The trainer was quick to respond to our problems." - Rating: 8.4

K. Dijkhuizen, Nedmag Industries B.V. - Communication skills

"Interesting and very informative training. You can learn a lot about yourself during this training if you are open to it." - Rating: 8.4

A.K. Schuur, Groningen Province - Communication skills

"I practised giving and receiving feedback with the special technique. I found the teaching on communication channels, listening posture, gaining insight into myself and others very useful." - Rating: 8.3

Olga Tichomirova, Unica Installation Group B.V. - Communication skills

"Communication training using role plays and seeking deeper insights into the real reasons behind the request to improve communication. It does require deep insight into what type of person you are (solo, in team, private, etc). Almost a psychological assessment I would say." - Rating: 8.1

V. Ali, Vodafone - Communication skills

"Intensive, instructive training with interesting subject matter, delivered by a competent trainer." - Rating: 8.0

M. Dolmans, Kempenhaeghe Foundation - Communication skills

"Very clever that so much came to light! Very much appreciated! Good handholds and explanations and clarifications to be able to develop in it! You have really helped me with it! Made to measure!"

- Communication skills

"Very impressive course. Instructive, but intensive. Very worthwhile, I learned a lot."

- Communication skills

"Training was an eye opener for me, I got more out of it than I initially thought." - Rating: 9.2

J. Laven, Valid IT Infrastructures - Communication skills

"I have experienced the training as very pleasant. A training in a 'safe' environment with a good balance between theory and practice. A lot of room for personal input. Good feedback." - Rating: 8.4

I. van Lent-Deurvorst, LEVS architects - Communication skills

"Nice varied training, in which you get a good picture of yourself!" - Rating: 8.0

S. Hermans, Pentasz Mergelland - Communication skills

"I found the training valuable, with a good build-up in depth. First of all, you become aware of how the communication process works and what role each communication channel plays in it. By experiencing this yourself, you immediately understand the theory. The theory and exercises always went a step further, so you could build on what you had learned earlier. At the end of the training you are aware of how you come across to others and you are better able to act during conversations when things are stagnating or you cannot grasp the essence. You also have insight into the role emotions play and how the process of processing feedback works. Of course it is important to continue practising this in order to eventually stop being 'consciously competent' and become 'unconsciously competent'! - Rating: 9.0

S. Faber - Communication skills

"The student's wishes are listened to. Varied programme". - Rating: 9.0

Guus Rasker, De Hoven Foundation - Communication skills

C. Steunebrink, Schutter Rotterdam B.V. - 'This training will help me in the coming period with meetings, performance reviews etc.'" - Rating: 7.6"

- Communication skills

"The training contains both short and in-depth methods to quickly communicate better in any field with a wide target group. The application is surprisingly noticeable even before the second day of training begins." - Rating: 8.4

E. Don, Cofely B.V. - Communication skills

"Good, thorough training, with lots of practical exercises and an excellent trainer. Definitely a must!" - Rating: 9.0

K.J. Mulders, Bosch - Communicative skills

"Nice and interesting course, well tailored to the course participants". - Rating: 8.6

E. Riemersma, GGD Fryslan Department of Youth Care - Communicative skills

"A lot of variety and a personalised programme. Flexible possibilities focused on demand/needs of course participants. Clear programme with basic necessities. Video recordings were less pleasant in the beginning, but very instructive! Highly recommended for everyone who wants to become aware of his or her attitude and behaviour and the effect of this on the environment." - Rating: 8.4

S. de Redeker, Netherlands Forensic Institute (NFI) - Communication skills

"Good! A useful training that can be applied in everyday practice." - Rating: 8.6

H. van der Veer, City of Amsterdam East district - Communication skills

"Excellent training, which is tailored to personal learning goals. The training provides insight in a fun way into what effect your way of communicating has on the recipient." - Rating: 8.0

M.P.W. Souren, ISS Facility Services - Communication skills

"My learning goal was to communicate with self-confidence, this goal was definitely achieved in this course!" - Rating: 8.0

Anne Mathijssen, Koppert Biological Systems B.V. - Communication skills

"The training holds up a mirror to the participants, giving you a different insight into how people perceive something and translate it into an opinion/attitude." - Rating: 9.2

A. Frederik, Hommerson Leisure Vlaardingen B.V. - Communication skills

"The training was very useful. A lot of attention is paid to personal learning goals and the possibilities of each individual are taken into account. What was learned is practically applicable." - Rating: 8.8

R. Aerts, Norschoten Nursing Home - Communicative skills

"Good to improve yourself. It is quite a personal training and for that very reason it is very applicable in practice." - Rating: 9.4

J. Blauwendraat, Nefkens Utrecht - Communication skills

"A very effective training on communicating in the broadest sense of the word." - Rating: 7.4

E. Brouwer, Brouwer Construction Management - Communicative skills