Learnit Training
Conflict Management Course
  • Gain insight into how conflicts arise and why they can escalate
  • Learn to de-escalate, so that you can give a positive turn to conflicts
  • Become aware of your posture and the way you communicate in difficult situations
  • Learn to deal with resistance and emotions
  • Act decisively, persuasively and empathetically during a conflict

For most people, the word 'conflict' evokes a negative feeling, while a conflict also offers opportunities. Resolving a conflict can lead to a situation where both parties are better off than before. If you have insight into the background of a conflict and know how to act wisely, you can ensure that conflicts actually turn out positively! In our two-day training we work with analysing conflicts, learning to recognise points of leverage and conversation techniques you can use. By practising a lot, you experience for yourself the effect that a different attitude and approach can have during conflicts.

Yes, I want to know more

"This training gives you a good idea of the different aspects of conflicts and where to start in order to deal with them. Especially for people who want to prevent conflicts, this is a very useful training." - Rating: 9.6

learnit Conflict Management

Conflict Management Course

Almost everyone ends up in a conflict at some point. Because conflicts often go hand in hand with emotions, they can lead to undesirable situations when they escalate. You can feel angry, powerless and misunderstood during a conflict, which will be no different for the other party. The word "conflict" therefore evokes a negative feeling for most people, whereas a conflict also offers opportunities. Resolving a conflict can lead to a situation in which both parties are ultimately better off than before. If you have insight into the background of a conflict and know how to act wisely, you can make sure that conflicts actually turn out positively!

In the course on Managing Conflicts, you learn to understand the background to conflicts, so that you can deal with them adequately. Conflicts often arise from differences of opinion, where people no longer listen to each other (properly) and therefore no longer find solutions. For this reason, we pay attention to analysing conflicts and learning to recognise starting points. The roles that the people involved play and the conversation techniques you can use are also discussed. By practising a lot, you experience for yourself the effect that a different attitude and approach can have during conflicts.

Topics

The following topics, among others, can be covered during the training:

  • Different types of conflicts: What kind of conflicts do you mainly have to deal with?

  • How do we communicate with each other? Insight into how the communication process works.

  • Verbal, non-verbal and paralingual communication: Your body language and tone make the message.

  • What causes conflicts?: Awareness of noise factors in the communication process. Our own frame of reference is often the source of miscommunication and conflict.

  • Different views on the same conflict: What are facts and what are interpretations?

  • Your own role in a conflict: Understanding your own conflict management style and applying different conflict management styles.

  • Investigate your core qualities and pitfalls: Behind every pitfall lies a quality, and vice versa, in every quality lies a pitfall. Understanding this helps you communicate more effectively.

  • Impeding thoughts and beliefs: Why are you afraid to enter into conflict?

  • Using conversation techniques: De-escalate conflicts by listening carefully, naming causes and bottlenecks, summarising the counter-question, daring to ask questions when necessary and using points of contact constructively.

  • Dealing with resistance: Recognising and dealing with the emotions and resistance of the other person and yourself.

  • Promoting cooperation: Make a problem analysis and try to discover and pursue mutual interests.

Results

  • You have insight into how conflicts arise and why they can escalate;
  • You know how to de-escalate, so that you can give a positive turn to conflicts;
  • You are aware of your posture and the way you communicate in difficult situations;
  • You know how to deal with resistance and emotions and
  • You can act more decisively, convincingly and empathically.

Target group

This training is ideally suited for participants who (frequently) have to deal with conflict situations, or who try to avoid them as much as possible. Do you recognise yourself in one or more of the points below?

  • You want to understand the background of conflicts
  • You want to deal better with interests and emotions during conflicts
  • You tend to avoid conflicts as much as possible, but you no longer want to avoid them
  • You want to be more secure in your position during conflict situations

Of course, this list is not complete: everyone is different. What do you want to pay attention to within the theme of conflict management?

Working method

  • Customisation is our focus: through a telephone intake interview, the trainer makes an inventory of your personal learning goals. On this basis, the definitive programme of the training course is determined.
  • We believe a safe training atmosphere is important, as you should feel comfortable experimenting with new knowledge and skills.
  • We strongly believe in doing and experiencing, rather than talking about the content of trainings, which is why all our trainings are active in nature.
  • In order to guarantee the quality of the training, we apply a maximum group size of eight participants, so that we can guarantee the learning effect and efficiency.

Language

The training is provided in Dutch as standard. The trainer has a good command of the English language. Use can be made of course material in English. With a minimum of three participants, the training can also be provided entirely in English.

Investment

Prices mentioned are per person, including course material. Lunch is included in the on-site training.

On location Online
Duration 2 days 4 sessions of three hours
Price per day, excluding VAT € 475,- € 390,-
Total, incl. VAT € 1149,50 € 943,80

Certificate

After completion of the training, a Learnit certificate is issued as proof of participation.


Online

We also organise this training online. For this we use Webbex or Zoom. Login with Skype is also possible. On request, this training can also be organised with Microsoft Teams.

The training lasts 4 sessions of 3 hours, spread over 4 weeks.

  • You can participate again free of charge up to one year after the training.
  • For an additional catering fee, you can also participate in a classroom training.

References

The course Conflict Management has been assessed with an average of 8.5.

"This training gives you a good idea of the different aspects of conflicts and where to start in order to deal with them. Especially for people who want to prevent conflicts, this is a very useful training." - Rating: 9.6

E. Ploum, Municipality of Oostgelre - Conflict management

"Learnit is a nice organisation with a diversity of training courses. They have nice, positive and enthusiastic trainers. No standard training with presentation, but a lot of room for your own input, which is what the trainers respond well to. This stimulates you and keeps you alert." - Rating: 8.4

A. Berkhof, Brocacef Care Logistics - Conflict management

"The training course more than met my expectations on all points. The subject matter is interesting and was clearly presented. The trainer is well above the material and can convey it well, where you do not understand it she explains it clearly. The way of video analysis in combination with feedback I have experienced as very pleasant." - Rating: 8.8

A. Schipper, Verhoeven Zeewolde - Conflict management

"The trainer listened carefully to our personal goals and adapted the course content for each student accordingly. The trainer was clear, could explain the material well and dared to use personal examples in her professionalism. She created a safe environment and an atmosphere in which the course members could work well together. I experienced clear communication from Learnit. It was nice that there was telephone contact beforehand. The material was well taken care of." - Rating: 8.2

M. Simons, Police force Zwolle-Oost - Conflict management

"Fine and thoughtful company. Training was tailored to our needs, which was very nice and therefore easier to apply in everyday life. TOP!" - Rating: 8.3

L. Braaf, Antoni van Leeuwenhoek-Netherlands Cancer Institute - Conflict management

"Very instructive training!" - Rating: 9.0

A. Gün, Mooiland - Conflict management

"What I particularly liked about the training was/is the personal approach, which for me immediately gave a basis of trust. Recognising practical situations gives you, as a follower of the training, a heard and motivating feeling. I also experienced the customer contact as very pleasant." - Rating: 8.2

H. van Nieulande, Trema Welfare - Conflict management

"Rarely have I followed such a well organised training course down to the last detail, with excellent trainers. If I do another training course there in the future, I know that everything will be alright." - Rating: 8.2

A. Klappe, Cofely - Conflict management

"The content was tailored to our needs and the examples we provided. It was clearly structured how the days would go and we were able to cover everything. All the time and attention was paid to that, which was very positive. The teaching materials were very good. We received a course folder and a book on conflict management. We were able to discuss many cases: I found it a varied programme and very informative." - Rating: 8.6

M. Enkelschot- van Diermen, Dutch Cancer Institute - Conflict management

"I have learned new insights and techniques, am pleasantly surprised by the customisation offered by Learnit. The teacher in this case delivered excellent customization!" - Rating: 7.7

K. Versterre, Waternet - Conflict management

"Highly recommended, you can use this one daily, at home, work, anywhere." - Rating: 9.1

S. Vermeulen, Robert Bosch S.A. - Conflict Management

"It was a small group, but that was a good thing! This meant that there was a lot of individual attention for the course members' questions. The trainer was expert and dealt with the practice. Teaching material (theory) was used to support the course (I largely went through it myself at home), which was fine by me. The trainer went deeply into the questions on the basis of clear examples and explanations." - Rating: 9.0

N. Houben, Volvo Cars - Conflict Management