Conflict Management Course
Almost everyone ends up in a conflict at some point. Because conflicts often go hand in hand with emotions, they can lead to undesirable situations when they escalate. You can feel angry, powerless and misunderstood during a conflict, which will be no different for the other party. The word "conflict" therefore evokes a negative feeling for most people, whereas a conflict also offers opportunities. Resolving a conflict can lead to a situation in which both parties are ultimately better off than before. If you have insight into the background of a conflict and know how to act wisely, you can make sure that conflicts actually turn out positively!
In the course on Managing Conflicts, you learn to understand the background to conflicts, so that you can deal with them adequately. Conflicts often arise from differences of opinion, where people no longer listen to each other (properly) and therefore no longer find solutions. For this reason, we pay attention to analysing conflicts and learning to recognise starting points. The roles that the people involved play and the conversation techniques you can use are also discussed. By practising a lot, you experience for yourself the effect that a different attitude and approach can have during conflicts.
The following topics, among others, can be covered during the training:
Different types of conflicts: What kind of conflicts do you mainly have to deal with?
How do we communicate with each other? Insight into how the communication process works.
Verbal, non-verbal and paralingual communication: Your body language and tone make the message.
What causes conflicts?: Awareness of noise factors in the communication process. Our own frame of reference is often the source of miscommunication and conflict.
Different views on the same conflict: What are facts and what are interpretations?
Your own role in a conflict: Understanding your own conflict management style and applying different conflict management styles.
Investigate your core qualities and pitfalls: Behind every pitfall lies a quality, and vice versa, in every quality lies a pitfall. Understanding this helps you communicate more effectively.
Impeding thoughts and beliefs: Why are you afraid to enter into conflict?
Using conversation techniques: De-escalate conflicts by listening carefully, naming causes and bottlenecks, summarising the counter-question, daring to ask questions when necessary and using points of contact constructively.
Dealing with resistance: Recognising and dealing with the emotions and resistance of the other person and yourself.
Promoting cooperation: Make a problem analysis and try to discover and pursue mutual interests.
- You have insight into how conflicts arise and why they can escalate;
- You know how to de-escalate, so that you can give a positive turn to conflicts;
- You are aware of your posture and the way you communicate in difficult situations;
- You know how to deal with resistance and emotions and
- You can act more decisively, convincingly and empathically.
This training is ideally suited for participants who (frequently) have to deal with conflict situations, or who try to avoid them as much as possible. Do you recognise yourself in one or more of the points below?
- You want to understand the background of conflicts
- You want to deal better with interests and emotions during conflicts
- You tend to avoid conflicts as much as possible, but you no longer want to avoid them
- You want to be more secure in your position during conflict situations
Of course, this list is not complete: everyone is different. What do you want to pay attention to within the theme of conflict management?
- Customisation is our focus: through a telephone intake interview, the trainer makes an inventory of your personal learning goals. On this basis, the definitive programme of the training course is determined.
- We believe a safe training atmosphere is important, as you should feel comfortable experimenting with new knowledge and skills.
- We strongly believe in doing and experiencing, rather than talking about the content of trainings, which is why all our trainings are active in nature.
- In order to guarantee the quality of the training, we apply a maximum group size of eight participants, so that we can guarantee the learning effect and efficiency.
The training is provided in Dutch as standard. The trainer has a good command of the English language. Use can be made of course material in English. With a minimum of three participants, the training can also be provided entirely in English.
Prices mentioned are per person, including course material.
Lunch is included in the on-site training.
||4 sessions of three hours
|Price per day, excluding VAT
|Total, incl. VAT
After completion of the training, a Learnit certificate is issued as proof of participation.