Learnit Training
Course on customer orientation and customer satisfaction
  • Small groups
  • Covid-19 safe
  • Experienced teacher
  • Possible online
  • Practical training

By working in a customer-oriented way, customers remain satisfied. That means: listening well, thinking actively and, where possible, meeting the customer's wishes and expectations. You will learn how to do this in our two-day training.

Yes, I want to know more

"Very enthusiastic teacher who gave a good training. I learned a lot from the training and it led to new insights. Definitely worth repeating! - Rating: 8.6

learnit Customer focus and customer satisfaction

Course on customer orientation and customer satisfaction

Customers increasingly value organisations that understand and respond to their needs. By offering personal treatment and the right service, you can achieve a positive customer experience. In concrete terms, this means that you have to listen carefully to what the customer says, actively think along with them and (where possible) meet their expectations. At the same time, it means that you have to stay in control by offering feasible solutions and clearly showing the customer what is possible.

In the training Customer-oriented work and customer satisfaction, you learn to feel more comfortable during customer contact and to be motivated to deal with difficult situations. By putting yourself in the client's shoes and adopting a pro-active attitude, you learn to cooperate better with the client. Moreover, you create win-win situations more quickly, because customer needs and business objectives are united.

Topics

  • Personal role and qualities
  • Internal and external customer orientation
  • Communication and interview techniques
  • The customer perspective
  • Customer needs and motivators
  • Body language and posture
  • Detecting covered signals
  • Taking the initiative
  • Building cooperation
  • Structuring conversations
  • Guiding choice processes
  • Presenting solutions
  • Customer types
  • Difficult situations
  • Do's and don'ts
  • Reflection and personal action plan

Target group

This training is ideally suited for participants who want to learn how to work (more) customer-oriented under expert guidance.

Working method

  • Customisation is our focus: through a telephone intake interview, the trainer makes an inventory of your personal learning goals. On this basis, the definitive programme of the training course is determined.
  • We believe a safe training atmosphere is important, as you should feel comfortable experimenting with new knowledge and skills.
  • We strongly believe in doing and experiencing, rather than talking about the content of trainings, which is why all our trainings are active in nature.
  • In order to guarantee the quality of the training, we apply a maximum group size of eight participants, so that we can guarantee the learning effect and efficiency.

Language

The training is provided in Dutch as standard. The trainer has a good command of the English language. Use can be made of course material in English. With a minimum of three participants, the training can also be provided entirely in English.

Investment

Prices mentioned are per person, including course material. Lunch is included in the on-site training.

On location Online
Duration 2 days 4 sessions of three hours
Price per day, excluding VAT € 475,- € 390,-
Total, incl. VAT € 1149,50 € 943,80

Certificate

After completion of the training, a Learnit certificate is issued as proof of participation.


Online

We also organise this training online. For this we use Webbex or Zoom. Login with Skype is also possible. On request, this training can also be organised with Microsoft Teams.

The training lasts 4 sessions of 3 hours, spread over 4 weeks.

  • You can participate again free of charge up to one year after the training.
  • For an additional catering fee, you can also participate in a classroom training.

References

The course Working customer oriented and customer satisfaction has been assessed with an average of 8.4.

"Instructive training not only to apply in your work environment, but the training is also applicable in practice on a daily basis." - Rating: 7.6

Aradhana Raghoebier, Woonbron - Customer focus and customer satisfaction

"Very enthusiastic teacher who gave a good training. I learned a lot from the training and it led to new insights. Definitely worth repeating! - Rating: 8.6

D. van den Berg, Ad Hoc - Customer focus and customer satisfaction

"Interesting training. Of course, everyone knows quite a bit about customer satisfaction, but to make things stick in a company, that was my objective. The trainer knew how to give us nice examples to use in our company. She also gave a good tip with the book "het grote werkvorm boek" by Sasja Dirkse and Angela Talen. It helps you to give explanations in a sparkling way." - Rating: 8.2

E. Krijntjes, At home with Antares - Customer focus and customer satisfaction

"Very good. I had a very intensive training focused on my own stumbling blocks." - Rating: 9.0

E. Vermeulen, Hollister - Customer focus and customer satisfaction

"Exactly the essence of sales!" - Rating: 10.0

H. van der Berkt, Lode Holding - Customer focus and customer satisfaction

"I think the training courses are important because they keep you on your toes in the workplace. Otherwise things will go on autopilot, and we don't want that in our organisation. - Rating: 8.1

Sjoerd Zwaan, DZB Leiden - Customer focus and customer satisfaction

"Very interesting topics about customer orientation, very fun and educational. The training is delivered in a very fun and interactive way." - Rating: 10.0

S. Sarsam, Ingenico - Customer focus and customer satisfaction

"Enthusiastic trainer and learned a lot about the ways we communicate and how to handle certain things correctly." - Rating: 8.0

Tama Mul, Duiker Combustion Engineers - Customer focus and customer satisfaction

"We are a small service company, which experienced the training as good. The content of the training was a refresher for the memory." - Rating: 8.0

E. Gerritse-Hanson, Guis Total Maintenance - Customer focus and customer satisfaction

"Very interesting, engaging and surprising training."

- Customer focus and customer satisfaction

"In short, excellent!" - Rating: 9.4

E. Sint-Jago, Nedvan International - Customer focus and customer satisfaction

"In the training, the use cases are adapted to real-life situations and needs. My team has learned to reflect on itself first and to consider the perception of another person before acting. Difficult customers no longer exist for us!" - Rating: 9.4

S. Morgan, Ingenico - Customer focus and customer satisfaction

"It is nice that the content of the training is adapted to the needs of the participants." - Rating: 8.0

K. Morsink, Municipality of Drechterland - Customer-oriented work and customer satisfaction

"Very nice coach, clear material, good structure of the training. Also a very nice alternation between theory and practice! Beautiful location! This from a very satisfied student."

- Customer focus and customer satisfaction

"I followed the private training course 'Customer-oriented work and customer satisfaction'. Because of the 1 on 1 way of teaching, all issues came up that we encounter in our daily work. Actually, it was a tailor-made training course, which was very instructive and valuable." - Rating: 8.5

Michael van den Bosch, Koopman Cargo - Customer focus and customer satisfaction

"Very instructive course that is largely tailored to individual learning goals. Very useful for practice."

- Customer focus and customer satisfaction

"I experienced the training as a useful thing, which I can also use in my personal life. The steps the trainer takes are logical. And easy to remember. He even came up with examples, where we did not realise that we were already going along with his story. All in all, it was a good training! Highly recommended if you are looking for a training in the context of customer-oriented and customer-friendly work." - Rating: 7.0

L. Niezen, Ingenico - Customer focus and customer satisfaction

"Very well organised course by a very motivated Michaela. Learning to listen in a conversation and then using conversation techniques is offered very well. There was also plenty of time for presentations and a nice build-up of theory on working in a customer-oriented manner to achieve customer satisfaction. You enter the space of conscious competence. I would recommend this training for personal training." - Rating: 8.7

Arjan Snijders, Koopman Cargo - Customer focus and customer satisfaction

"Very instructive! You see yourself through different glasses for a while :)" - Rating: 9.0

A. Koelewijn, MarketFood - Customer focus and customer satisfaction

"The interaction with the course participants was very good! I am very satisfied with the training, location, instructor and Learnit as an organisation." - Rating: 9.0

A. van Haren, Social and Economic Council - Customer focus and customer satisfaction

"A very interesting, instructive, interactive training! Good combination of theory and practice. Training 'together', theory from the teacher and many practical examples from the students. Very enthusiastic!" - Rating: 8.6

M. Duchateau, Ad Hoc - Customer focus and customer satisfaction

"The topics that are discussed are recognisable within the work field, but during the training they are explored in more depth. The theories that are dealt with are useful and handy to know as background information. I received many useful tips to use in my daily work! In short, a fine training that is applicable to everyone."

- Customer focus and customer satisfaction

"I received a lot of information and learned a lot. Very applicable in practice! Highly recommended." - Rating: 8.8

J. Mens, Anago - Customer focus and customer satisfaction

"The training is well designed, flexible to the wishes of the customers. The intake is a good example of this, no fixed planning, but based on the wishes (and needs) of the participants." - Rating: 8.4

F. Rosier, Be Innovated B.V. - Customer focus and customer satisfaction