Course on dealing with your own frustrations and emotions in the workplace
Everyone can get angry. However, getting angry at the right person, at the right time, for the right reason and in the right way is not within everyone's power. - Aristotle
Do you sometimes react to your boss more fiercely than you would like? Or are you shocked by the way you vent your frustrations on a colleague? Anger and frustration can damage relationships with colleagues and also consume energy. Your emotions and reactions say a lot about the way you look at life, how you interpret the behaviour of others and how balanced your own life is. If you are able to manage your emotions and frustrations, you will make life a lot easier for yourself and others. You will feel calmer and happier and your relationships with family, friends and colleagues will improve.
The training 'Dealing with your own frustrations and emotions in the workplace ' provides you with techniques for dealing effectively with your own emotions and frustrations. You will learn how to keep calm and react to situations in the right way. After the training you will know how to look at the same situation from different points of view and you will understand how to apply this knowledge in conversations with others. This leads to a greater mutual understanding and you will be better able to achieve your personal goals. Attention is also paid to understanding yourself better: why are you frustrated, what do the accompanying emotions do to you and what does this trigger in you? You learn to recognise warning signals in time and to discuss frustration and anger in time. You learn to make a controlled choice in your way of reacting, instead of letting yourself be led by your impulses. After the training you will be better able to control your emotions and frustrations.
- Negative effects of frustration and anger
- When is anger justified?
- Calming methods
- Staying rational
- The communication model and positive communication styles
- Non-verbal and verbal communication
- The iceberg theory: facts and interpretations
- Frame of reference: better understand yourself and others
- Being assertive
- Own emotions, thoughts and feelings
- Conflict management techniques
- Giving and receiving criticism
- Effectively expressing frustrations and emotions
- Building up self-confidence
- Life balance and effect on emotions
- Showing empathy
- Do's and dont's
- Role playing (possibly with an actor)
In the training we alternate between concrete experience, experimenting with behaviour and techniques, reflecting and exploring theory. This way, the training programme fits in well with all types of participants. There is a lot of action in the training, so you actually experience the effect of new behaviour. This enables the recognition of success. We also emphasise that everyone is responsible for his or her own growth process and must take ownership of it. In our training we invite you to continuously reflect and make connections with practice. Our aim is to increase your insight and to let you make the translation yourself. This will increase the chance of real behavioural change.
This training is ideally suited for participants who sometimes have difficulty maintaining composure at work.
No previous knowledge is required for this training
The course description above gives you a good indication of what the training will look like. However, the content may vary slightly from training to training, depending on the prior knowledge, practical experience and learning goals of the participants. In individual intake interviews prior to the training, the learning goals of the participants are inventoried. The definitive programme of the training course is determined on this basis.
The training is provided in Dutch as standard. The trainer has a good command of the English language. Use can be made of course material in English. With a minimum of three participants, the training can also be provided entirely in English.
Prices mentioned are per person, including course material.
Lunch is included in the on-site training.
||4 sessions of three hours
|Price per day, excluding VAT
|Total, incl. VAT
After completion of the training, a Learnit certificate is issued as proof of participation.