Learnit Training
Conversation Techniques Course
  • Learn to use the right techniques to achieve your conversational goal
  • Get and keep control in a conversation and learn how to steer a conversation
  • Become aware of your own qualities and pitfalls and what effect this has on the course of a conversation
  • Learn to listen carefully to your interlocutor, with an eye for his frame of reference
  • Recognise resistance in yourself and others and learn how to deal with it

You apply conversation techniques in order to communicate as effectively as possible with your conversation partner. It seems like a paradox, but by connecting well with the other person you are better able to steer the conversation in the direction you want. In our two-day training you learn to consciously determine your strategy and conversation techniques to achieve your goals, making conversations more pleasant, more effective and more efficient.

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"Very professional and practice-oriented. Tailor-made fits in with your daily work." - Rating: 9.6

learnit Conversation techniques

Conversation Techniques Course

Would you like to improve your general conversation technique so that you become more proficient in conducting and directing conversations? Whereas our training course Communicative Skills is much more about your own way of communicating and expressing yourself, conversational techniques are about using your way of communicating to be able to connect with your conversation partner. It seems like a paradox, but by connecting well with the other person, you are better able to steer the conversation in the direction you want.

The common thread is the iceberg theory: under water and above water. If we want to show effective behaviour above water, it is important to know how that behaviour comes about under water (or not). What is going on under water that prevents us from showing certain behaviour above water?

In the training on Conversation Techniques you learn to become aware of your own qualities and pitfalls and what effect these have on the course of a conversation. You learn to clearly see the goal of a conversation, so you can consciously determine your strategy and conversation techniques to achieve this goal. By sharpening your skills, your conversations will be more pleasant, effective and efficient.


During the training the following topics, among others, will be discussed:

  • Refresher on the way we communicate:

    How does the communication process work and what pitfalls are lurking?

  • Verbal, non-verbal and paralingual communication:

    What do you say literally, what do you do with your body, how does your voice sound and what effect does this have on a conversation?

  • The Iceberg Theory:

    Concrete observable behaviour (visible to everyone) lies above the water surface. How this behaviour comes about and what motives and drives play a role in it lie below the surface and are not directly observable

  • Steering a (goal-oriented) conversation: goal, technique and strategy:

    In every conversation, you pursue a goal, for example giving bad news, giving feedback or giving your opinion. To achieve this goal, you map out a strategy and use techniques. Which strategy and which techniques will best help you achieve this goal?

  • Listening and conversation skills:

    For example: attentive posture, summarising, questioning, reflecting on feelings

  • From message to process: interaction during a conversation:

    Insight into communication on a content and relationship level

  • Connecting with your interlocutor:

    Being attentive and sensitive to the other person's world of experience and frame of reference

  • Dealing with emotions and resistance:

    Recognising resistance in yourself and others and how to deal with it


  • You are aware of your own qualities and pitfalls and what effect this has on the course of a conversation;
  • You can use the right techniques to achieve your goal;
  • You are able to regain and maintain control in the conversation and know how to steer a conversation;
  • You know how to recognise your own resistance and that of others and how to deal with it, and
  • You listen carefully to your interlocutor and have an eye for their frame of reference, so that misunderstandings can be avoided.

Target group

This training is ideally suited if you have many conversations and would like to sharpen your skills to make these conversations more pleasant, effective and efficient. Do you recognise yourself in one or more of the points below?

  • You would like to improve your questioning techniques to get more information out of a conversation
  • You want to create space in a conversation to listen to each other's expectations or interests
  • You would like to have more insight into the process of mutual influence during a conversation (communication on content and relational level)
  • You would like to learn which techniques you can best use for a specific conversation purpose (bringing bad news, confrontation, making a proposal, giving feedback or criticism etc.).
  • You want to prevent a conversation from being derailed by high emotions
  • You want to learn to listen to the other person better

Of course, this list is not exhaustive: after all, everyone is different. What do you want to pay attention to within the theme of conversation techniques?

Working method

  • Customisation is our focus: through a telephone intake interview, the trainer makes an inventory of your personal learning goals. On this basis, the definitive programme of the training course is determined.
  • We believe a safe training atmosphere is important, as you should feel comfortable experimenting with new knowledge and skills.
  • We strongly believe in doing and experiencing, rather than talking about the content of trainings, which is why all our trainings are active in nature.
  • In order to guarantee the quality of the training, we apply a maximum group size of eight participants, so that we can guarantee the learning effect and efficiency.


The training is provided in Dutch as standard. The trainer has a good command of the English language. Use can be made of course material in English. With a minimum of three participants, the training can also be provided entirely in English.


Prices mentioned are per person, including course material. Lunch is included in the on-site training.

On location Online
Duration 2 days 4 sessions of three hours
Price per day, excluding VAT € 475,- € 390,-
Total, incl. VAT € 1149,50 € 943,80


After completion of the training, a Learnit certificate is issued as proof of participation.


The course Conversation Techniques was assessed with an average of 8.5.

"Good training that fits well with your learning goals. There is a relaxed atmosphere which, thanks to the small groups, allows you to open up quickly! - Rating: 8.2

Silvia Vermeulen, Bartimeus - Conversation techniques

"Good impression of the trainer and organisation. During the training you get good tips to apply in practice." - Rating: 8.3

Friso Bakker, Carrefour Welfare Group Noordoostpolder - Conversation techniques

"Good preparation, good content, is well delivered." - Rating: 8.2

R. Koops, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Interview techniques

"The training was well structured and varied. The alternation between theory and practical, realistic exercises was so well tuned that there were no dull moments and it remained constantly fascinating. The training was given by a professional and knowledgeable teacher who did not preach and dared to make herself vulnerable, without losing control. She gave very constructive criticism so that the motivation remained good. The use of audio support, models and game situations is very good. All in all, the training is very good for becoming aware of exactly what you do in conversations and what you could develop or change in these. You quickly become aware of your strong and weak points." - Rating: 8.4

L. Buitenhuis - Conversation techniques

"Very professional and practice-oriented. Tailor-made fits in with your daily work." - Rating: 9.6

B. Görlitz, Woonstad Rotterdam - Interview techniques

"Nice and practical training, exactly tailored to the needs. Practising conversations was very useful. The pleasant and committed trainer created a personal atmosphere, which made all participants feel free to actively participate and ask questions. Furthermore, there were plenty of tips and tricks that we could apply immediately. In short, a fun and educational day!"

- Interview techniques

"Very nice training, very informative. I was lucky to come in a nice group, that does make a difference." - Rating: 7.8

E. Lammertink, Vestia - Interview techniques

"Very instructive, I was able to learn a lot that I can immediately practice with in practice and make my own. There was a lot of varied teaching material. The reference work, the book and the folder with information is also nice to look back at. My learning goals were well addressed during the training, which made the training very useful for me. The training was varied, so that I could keep my attention and was able to actively participate. Everyone felt safe enough to dare to learn." - Rating: 9.2

R. van Cauteren, UwHuisVeilig Advies B.V. - Interview techniques

"Do you, as a person, encounter problems in the area of communication? Would you like to develop yourself better, so that you feel more powerful in situations? Then the training in conversation techniques is the right one. You learn to deal with situations that are difficult for you and you gain new insights into how you can best communicate. It has given me many new and good insights."

- Interview techniques

"The training has a good balance between theory and practical feasibility of set goals. The atmosphere was important, as a result of which the participants showed good commitment to the conversation techniques and managed to get excellent results out of each other. The course time went by very quickly. Successful training." - Rating: 7.4

A. Jager, Municipality of Kampen - Interview techniques

"A to the point training in which the differences between the participants in terms of conducting conversations were very well taken into account. Each participant achieved their own insights and learning goals, with the sharing of insights also proving interesting for everyone. A strong point I found was the use of models, with the participants being asked to provide the content. This worked much better than presenting a model with the often abstract concepts, which then have to be put into practice in an exercise." - Rating: 8.0

R. Stap, Rhineland Water Board - Conversation techniques

"The course was practically oriented and seamlessly fitted in with the wishes and input of the participants. The course leader sensed what was needed and varied the course with (short pieces of) theory, practical applications and role-playing. I would definitely recommend this course!" - Rating: 9.0

Adriana de Bruine, Carrefour Welfare Group Noordoostpolder - Conversation techniques

"The past few months, we have been inundated with training and courses within FMHaaglanden. It took me a long time to recharge for this course. Once I was there, I was carried away by the trainers' enthusiasm, which made it an instructive course and this one also flew by quickly!" - Rating: 9.0

G. v/d Kamp, Ministry of the Interior and Kingdom Relations FMHaaglanden - Interview techniques

"Professional and customer-oriented! - Rating: 8.2

A. de Zwart, Hoi Pippeloi - Conversation techniques

"I followed this training with a lot of pleasure. The trainer had prepared well by calling in advance and asking about my personal learning goals. These were then tailor-made for me in the programme. I learned a lot and received well-crafted course material. Highly recommended!" - Rating: 9.0

M. van der Burght, Municipality of Arnhem - Interview techniques

"Instructive, interesting." - Rating: 8.2

J. van Oosten, Zorg en Zekerheid - Interview techniques

"This was a training that stays with you. After a bit of theory, the participant immediately goes into practice by working with their own examples. There is a lot of room for getting and giving feedback and the trainer makes sure this happens in a respectful and safe way. A good basis for everyone who wants to explore their strengths and weaknesses in the field of conversation skills! - Rating: 8.6

D.M.B. Metaal, St. Lijn1 Haaglanden - Interview techniques

"I recently followed the conversation techniques training at LearnIT. The content of this training was very instructive and interesting. Moreover, taught by an excellent teacher! Learned a lot. For this training LearnIT is definitely recommended! - Rating: 8.6

M. Broekhuijsen, Wigo4it - Conversation techniques

"Plenty of attention and space to learn (from each other) and to get new insights. Very nice to go home after the training with sufficient handles." - Rating: 8.0

A. Nijboer, Municipality of Ooststellingwerf - Conversation techniques

"Very nice practical training, in which there was a lot of room to practice our own case. Saar listened very well, has an open attitude, gave very good feedback and valuable tips that we could put to work immediately. Also created a nice open atmosphere. Top! Use of videos also very valuable." - Rating: 9.0

Marion Bekebrede, Cygnific B.V. - Interview techniques

"A very interesting, educational and also fun training that is useful for everyone. In addition, the trainer also met all my expectations and she knew how to convey the material clearly, interactively and in a fun, educational way. An absolute must for everyone who wants to learn to communicate better."

Ronald Jacobs, Medicamus Facilitair B.V. - Interview techniques

"An organisation that wants to teach a way of communicating in an open and honest way without damaging people. I experienced it as very pleasant." - Rating: 8.0

A. van der Hilt, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Interview techniques

"It is an excellent training with many practical assignments. You get a lot of handles on how to steer a conversation in the best possible way." - Rating: 10.0

H. vom Hofe, PCBO - Conversation techniques

"I found it a pleasant lesson, instructive and at a good pace. The subjects we requested were given sufficient attention and time was taken for them. I also liked the trainer, who calmly explained the subjects that we wanted to discuss. Thanks Marco Schmidt Work supervisor Reintegration". - Rating: 7.9

Marco Schmidt, DZB Leiden - Interview techniques

"It is an instructive training. The information you get fits you as a person. During the lesson, this is further sharpened to what you need. After the training you become more aware of what you are doing and of what is being said during a conversation." - Rating: 8.4

A. Kool, Luba Personele Diensten - Interview techniques

"Inspiring training with a lot of personal input so that you can put it into practice. - Rating: 7.5

S. Suir, City of Amsterdam City Centre - Interview techniques

"The training gave me an insight into why I have conversations the way I do and what I can do to break these patterns and what techniques I can then use to become a better conversationalist." - Rating: 8.6

J. Meijer - Interview techniques

"Interesting to reflect on situations at work and reflect on your behaviour and functioning in a professional environment." - Rating: 7.6

A.G. Weisz, City of Amsterdam City Centre - Interview techniques

"The training increases self-confidence. You learn to conduct a conversation in the best possible way, you can also conclude difficult conversations in a good way." - Rating: 9.2

K. Schipper, Intermaris - Conversation techniques

"In a short time, you get a good picture of what you yourself can apply in conversations with residents or agencies. The trainer is brought in a "playful" way and remains fascinating. Working with actor(s) gives an even better insight." - Rating: 8.8

L. Stokroos, Woonstad Rotterdam - Interview techniques

"Very interesting and instructive, despite the fact that the material of certain subjects was already known. Every trainer comes up with new and different tips and handles. Good variation in theory and exercises. A lot of personal attention, due to the small group composition. Professionally set-up; well-prepared, pleasant intake interview beforehand and handy reference book. I have gained a lot of knowledge. I am fully occupied with it and apply it daily. Great! - Rating: 8.2

J. Versluys, Mooiland - Conversation techniques

"A useful training where the enthusiastic and knowledgeable trainer knows how to combine theory and practice well." - Rating: 8.5

L.P. Hofstra, Utrecht University - Interview techniques

"Instructive and interesting training, in which you learn how to start a conversation with e.g. bad news. - Rating: 8.2

H.J. Kroon. DZB Leiden - Interview techniques

"Highly recommended for everyone."

- Interview techniques

"The training gives you insight into your own communication style. Because of the group dynamics, you also learn things from others, which is very pleasant. Through role-playing, you practise situations that previously frustrated you. With the knowledge from this training you enter conversations more confidently." - Rating: 8.8

S. Berswerda - Interview techniques

"The training was very doable. In two days, many items were covered, taking into account the needs of the group. Because of the small size of the group, everyone was given a chance to be heard. Super-enthusiastic, inspiring and also very versatile trainer. Good mix between theory and exercises. She can explain well and makes good use of appealing examples. All available options were used (the room was filled with sheets). She is handy with video and uses this convincingly to hold up a mirror to the participants." - Rating: 9.2

K. van Wieren - Conversation techniques

"Good impression of the training. It is a training with enough practical exercises." - Rating: 7.8

L. de Heer, UNET - Conversation techniques

"Professionalism of the course leader (Roeli), attention for personal learning goals and connection within the course members have made the training in conversation techniques very positive."

- Interview techniques

"The basic skills of conversation. Explained in a compact way. And immediately practiced intensively in a small group. You really get your turn. You take away skills from this training and you can apply them immediately." - Rating: 8.6

H. Schoordijk, Province of North Holland - Interview techniques

"Very useful training with good applied theory in practical exercises!" - Rating: 9.0

E. Roos, Pilar Games - Conversation Techniques

"It is a training course that is tailor-made and very applicable to practice!" - Rating: 8.4

D. Kolstee, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Interview techniques

"Tailor-made training, tailored to your learning goals!" - Rating: 8.0

D. Hanemaaijer, Rainbow School - Conversation techniques

"From a general point of view, this training made an excellent link to the specific tasks for which we wanted to take this course." - Rating: 9.0

H.J. van Tellegen, Municipality of Bunschoten - Interview techniques

"An organisation-oriented training in which you can indicate your own wishes in advance." - Rating: 8.0

I. van den Berg, Hoi Pippeloi - Conversation techniques

"Good, clear training in which I learned many things that I can definitely apply in practice!" - Rating: 8.8

J. Wismans, Hendrik Pierson College - Conversation techniques

"The quality of the training was excellent, with a lot of attention for your own learning goals. The trainer is very knowledgeable. Due to the many practical exercises and direct feedback using video recordings, I learned a lot in two days. Highly recommended for anyone who wants to improve their conversation techniques." - Rating: 9.0

P. Gerits, Directorate-General for Public Works and Water Management Major Projects and Maintenance - Interview techniques

"I had an excellent training that suited my needs as a participant. The material was dealt with by an expert trainer in a quiet place that was easily accessible. In addition, there was an interactive approach to meet the needs of the participant." - Rating: 8.6

R. van de Wal, Municipality of The Hague Ambulance Service GGD Haaglanden - Interview techniques

"The content is instructive but the trainer makes it useful. With the teaching material alone, you would certainly gain the knowledge, but you need guidance in order to apply it. Instructive material that really helps you find out how you come across and want to come across. Our trainer was great and listened to us to address our concerns."

- Interview techniques

"I experienced the teaching days as very pleasant and instructive. Recommended and worth repeating." - Rating: 8.2

Y.L. Tuyt, Ministry of the Interior and Kingdom Relations (BZK) - Interview techniques

"Excellent training that not only increases your personal skills, but also the team spirit of you and your colleagues among each other." - Rating: 8.2

J. Beijersbergen, Ministry of the Interior and Kingdom Relations FMHaaglanden - Interview techniques