Learnit Training
Course dealing with difficult people
  • Get to know the causes of troublesome behaviour
  • Recognise pitfalls and potential problems so that you can respond to them early on
  • Become aware of your own role in interaction
  • Get a grip and control during problem situations
  • Learn to deal effectively with difficult people

Whatever your profession, everyone has to deal with difficult people from time to time. In our two-day training course, you not only learn to deal with difficult behaviour, but also to understand where difficult behaviour can come from. You get more insight into the other party, but also into your own communication style. You learn to avoid familiar pitfalls and to recognise when dealing with someone is becoming unpleasant, so that you can get a grip on the situation.

Yes, I want to know more

"Through the practical exercises it became clear to me that in difficult situations a lot of stress and pressure can be taken away from both parties, just by having the right attitude myself. That was the so-called eye-opener." - Rating: 9.8

learnit Dealing with difficult people

Course dealing with difficult people

Whatever your profession, everyone has to deal with difficult people. It will not help you to ignore these people as much as possible or to keep hoping that these people will ever change. It is important to take an active role yourself in finding an acceptable form of interaction. By dealing with difficult people in a professional manner, your job satisfaction, productivity and the functioning of your team will not be jeopardised.

In the training 'Dealing with difficult people ' you not only learn to deal with difficult behaviour, but you also learn to understand where difficult behaviour can come from. You gain more insight into the other party, but also into your own communication style. With this information, new and creative solutions often come into sight. The training reviews different types of difficult people and explores ways of dealing with them. You also learn to avoid familiar pitfalls and to recognise when dealing with someone is becoming unpleasant. Negative interaction patterns are replaced by productive ones, so that you can get a grip on the situation.

Topics

During the training the following topics, among others, will be discussed:

  • Different types of difficult people: What kind of difficult people do you have to deal with, privately or at work?

  • What makes someone a difficult person to deal with? Learn to focus on identifiable (problem) behaviour, rather than on the person.

  • How do we communicate with each other? Insight into how the communication process works.

  • Frame of reference for yourself and frame of reference for the other: Everyone is different and therefore reacts differently to situations. Becoming aware of this helps you to empathise with the other person.

  • Distinguishing between perceptions and interpretations: Through which glasses do you look at a situation? What are facts and what do you (unconsciously) fill in yourself?

  • Core qualities and core quadrants: You can communicate more effectively if you know what your qualities, pitfalls and allergies are.

  • Reasons for difficult behaviour: Recognising pitfalls and potential problems, so that you can anticipate them early on.

  • Your own role in difficult situations: What is your preferred behaviour and how do you behave towards others?

  • Assertiveness: How do you stand up for your own interests, without walking over the interests of others?

  • Dealing with stress and resistance: Get and keep a grip on the situation.

Results

After the training:

  • You know where troublesome behaviour can come from;
  • you can recognise pitfalls and potential problems at an early stage;
  • You are aware of your own role in interaction;
  • You know how to keep a grip and control during problem situations, so that you can
  • can communicate more effectively with difficult people.

Target group

This training is suitable for everyone who has to deal with difficult people, both professionally and personally.

Working method

  • Customisation is our focus: through a telephone intake interview, the trainer makes an inventory of your personal learning goals. On this basis, the definitive programme of the training course is determined.
  • We believe a safe training atmosphere is important, as you should feel comfortable experimenting with new knowledge and skills.
  • We strongly believe in doing and experiencing, rather than talking about the content of trainings, which is why all our trainings are active in nature.
  • In order to guarantee the quality of the training, we apply a maximum group size of eight participants, so that we can guarantee the learning effect and efficiency.

Language

The training is provided in Dutch as standard. The trainer has a good command of the English language. Use can be made of course material in English. With a minimum of three participants, the training can also be provided entirely in English.

Investment

Prices mentioned are per person, including course material. Lunch is included in the on-site training.

On location Online
Duration 2 days 4 sessions of three hours
Price per day, excluding VAT € 475,- € 390,-
Total, incl. VAT € 1149,50 € 943,80

Certificate

After completion of the training, a Learnit certificate is issued as proof of participation.


Online

We also organise this training online. For this we use Webbex or Zoom. Login with Skype is also possible. On request, this training can also be organised with Microsoft Teams.

The training lasts 4 sessions of 3 hours, spread over 4 weeks.

  • You can participate again free of charge up to one year after the training.
  • For an additional catering fee, you can also participate in a classroom training.

References

The course Dealing with difficult people was assessed with an average of 8.5.

"Very positive: flexible in responding to the wishes of the course participants and keeping a close eye on which topics still need to be addressed." - Rating: 8.2

E.H. de Jonge, Groningen Province - Dealing with difficult people

"The training completely fulfilled the expectations. The theme of dealing with difficult people was well explored. There was plenty of room for the participants to work with the case they brought in, but there was also room for other questions. The teaching materials were excellent. The trainer was great. The trainer responded very well to a number of developments that had not been foreseen. She took all the time she needed for that, but still managed to work on her goals for the day. Hats off to her. Where necessary, she saw an opportunity to take the participants out of their emotions and put them back on the subject. And created a safe environment, so that we felt challenged to go for it full force. Handsome! An expert, open and flexible organisation." - Rating: 7.6

A. ten Asbroek, ProBiblio - Dealing with difficult people

"Through the practical exercises it became clear to me that in difficult situations a lot of stress and pressure can be taken away from both parties, just by having the right attitude myself. That was the so-called eye-opener." - Rating: 9.8

I. Koenen, Southeast Brabant Environment Service - Dealing with difficult people

"I experienced the training as pleasant and instructive. There was a lot of room for personal input. The training encouraged me to think about things that I normally take for granted and for that reason never give much thought to. Then it turns out that when the issues are unravelled, my view of the same issues deepens. I found it interesting to experience that." - Rating: 7.9

Conny Videler-Smits, Sociom - Dealing with difficult people

"Excellent training with many examples that are directly applicable in practice. The material is well taken care of and clear. The pace of learning was perfectly tuned and the duration of the training was also excellent. The trainer was personal, with a lot of knowledge and experience in the field of communication. Pleasant to work with and able to empathise with situations. No 9-5 mentality and really makes you think." - Rating: 8.6

R. Meuwissen, Ermeco Digital Communications - Dealing with difficult people

"It was a very useful training focused on practice." - Rating: 8.1

Monique Hanen, Sociom - Dealing with difficult people

"Concise training with good professional support. Result-oriented and with room for personal input." - Rating: 7.9

Monique Stax-van Mossel, Sociom - Dealing with difficult people

"The content of the training is of good quality. There is a good mix of theory and practice. The teaching material is very useful for reference purposes. The pace of the lessons is good to keep up with." - Rating: 8.2

M. Loeffen, Sociale Verzekeringsbank (SVB) - Dealing with difficult people

"Good training. A lot of practical exercises were done. Video recording was very valuable. We had a very good trainer. Clearly a very experienced professional. I learned a lot from her. Actually, within one hour she already had a clear understanding of my bottlenecks." - Rating: 8.0

T. Markwat, Robecco - Dealing with difficult people

"This training makes the difference from the emotional via awareness to being able to tactically deal with difficult people. Very competently delivered training and focused on applying it in practice." - Rating: 8.6

T.J. van den Driesche, Evides Water Company - Dealing with difficult people

"The content of the training was excellent. The teaching material was very clear and the professionalism was also excellent." - Rating: 8.6

R. Zijp-de Wild, Police Federation ACP - Dealing with difficult people

"I thought the trainer guided the session very well and was flexible with what was going on and used that again as learning material." - Rating: 7.8

H. Janse, ProBiblio - Dealing with difficult people

"Problems you encounter in your private and business life are explored in this training. You come across yourself a few times, and that is very instructive." - Rating: 8.6

E.J. Blok, Dunea N.V. - Dealing with difficult people

"A top training if you deal with other people a lot. You learn a lot about behaviour and how to deal with people. But your own shortcomings are also addressed." - Rating: 9.4

B. Den Heten, SPS Cryogenics B.V. - Dealing with difficult people

"A good analysis of your person is made. Almost all the tools are useful." - Rating: 9.0

M. Lebour, Ordina - Dealing with difficult people