Learnit Training
Bad news interview course
  • Small groups
  • Covid-19 safe
  • Experienced teacher
  • Possible online
  • Practical training

It does exist: having a good 'bad news conversation'. In this training you will learn how to deliver bad news in the best way, so that you can be compassionate and professional during the conversation.

Yes, I want to know more

"The goal I came for was sufficiently discussed. I was able to take a lot with me from the tips that were given. The trainer explained everything accurately. She addressed points of improvement, etc. She did a very good job! - Rating: 9.2

learnit Conducting bad news interviews

Bad news interview course

Firing an employee, letting a customer know that there is nothing you can do for them, or giving a patient a grim diagnosis: as a messenger, you often find yourself caught between task and emotion. You know you have to deliver the bad news, but that does not prevent you from caring about the recipient and wishing him or her well. This division causes many people to bend over backwards to postpone or soften the bad news. It sounds like a paradox, but there is such a thing as a good bad-news conversation. More importantly, the basic principles can be learned by anyone.

The Bad News training teaches you how to construct a bad news conversation using five phases: introduction, delivering the bad news, paying attention to the impact of the message, thinking about possible solutions and, if necessary, making a follow-up appointment. Our trainers will help you discover the best tone for the situation, how to show compassion and how to remain clear and firm at the same time, keeping you in control of the conversation.

Topics

  • Structure of the conversation
  • Content level
  • Relationship level
  • Argumentation
  • Next steps: making arrangements
  • Pitfalls

Teaching methodology

In the training we alternate between concrete experience, experimenting with behaviour and techniques, reflecting and exploring theory. This way, the training programme fits in well with all types of participants. There is a lot of action in the training, so you actually experience the effect of new behaviour. This enables the recognition of success. We also emphasise that everyone is responsible for his or her own growth process and must take ownership of it. In our training we invite you to continuously reflect and make connections with practice. Our aim is to increase your insight and to let you make the translation yourself. This will increase the chance of real behavioural change.

Target group

This training is ideally suited for participants who occasionally have to deliver bad news, such as executives, project leaders, salespeople, service personnel, social workers, doctors and counsellors.

Prior knowledge

No previous knowledge is required for this training.

Made-to-measure

The course description above gives you a good indication of what the training will look like. However, the content may vary slightly from training to training, depending on the prior knowledge, practical experience and learning goals of the participants. In individual intake interviews prior to the training, the learning goals of the participants are inventoried. The definitive programme of the training course is determined on this basis.

Note

See also our workshop Bad news interviews.

Language

The training is provided in Dutch as standard. The trainer has a good command of the English language. Use can be made of course material in English. With a minimum of three participants, the training can also be provided entirely in English.

Investment

Prices mentioned are per person, including course material. Lunch is included in the on-site training.

On location Online
Duration 1 day 2 sessions of 3 hours
Price per day, excluding VAT € 475,- € 390,-
Total, incl. VAT € 574,75 € 471,90

Certificate

After completion of the training, a Learnit certificate is issued as proof of participation.


Online

We also organise this training online. For this we use Webbex or Zoom. Login with Skype is also possible. On request, this training can also be organised with Microsoft Teams.

The training takes 2 sessions of 3 hours, spread over 2 weeks.

  • You can participate again free of charge up to one year after the training.
  • For an additional catering fee, you can also participate in a classroom training.

References

The course 'Bad news conversations' has been assessed with an average of 8.5.

"Very interactive training with plenty of room for your own input and situations that occur on a daily basis." - Rating: 8.0

J. Venhorst, PCI group - Conducting bad news interviews

"The goal I came for was sufficiently discussed. I was able to take a lot with me from the tips that were given. The trainer explained everything accurately. She addressed points of improvement, etc. She did a very good job! - Rating: 9.2

S. Kip, Bosch Hinges - Making bad news calls

"Interesting training: instructive and good trainers." - Rating: 7.4

P.T. van Twillert, Municipality of Bunschoten - Conversation Techniques (advanced training)

"The basic skills of conversation. Explained in a compact way. And immediately practiced intensively in a small group. You really get your turn. You take away skills from this training and you can apply them immediately." - Rating: 8.6

H. Schoordijk, Province of North Holland - Interview techniques

"Super private training, got many new insights. Finally structure in my conversations and the feeling that it will not be a trick, but a good business interview." - Rating: 9.2

H. Loos, ABN Amro Bank - Selection interviews with STAR

"It is an instructive training. The information you get fits you as a person. During the lesson, this is further sharpened to what you need. After the training you become more aware of what you are doing and of what is being said during a conversation." - Rating: 8.4

A. Kool, Luba Personele Diensten - Interview techniques

"Fine training, open atmosphere, fits well with own learning needs."

- Interview techniques and influencing

"Very nice training! Learned a lot and definitely good tips to apply in everyday life."

- Interview techniques and influencing

"It was a perfect match with our practice. The trainer really gave us something to work with. Tips for the trainer? Do nothing about it! It was the best training in ages. She was involved and expert. Had a good feel for the atmosphere. Where necessary, she gave answers at a detailed level, but then immediately translated them into the big picture." - Rating: 9.0

E. Coumans, Council for Legal Aid - Conducting performance and development interviews

"A fun training course from which I learned a lot. The STAR method is now clear to me thanks to the training. In short, it was very useful." - Rating: 7.7

K.P.J.H. Rutte, PWC - Recruitment and selection: conducting interviews

"Valuable tools that are practically applicable!" - Rating: 8.6

J. Hartmann - Free webinar Conversation Techniques

"In the past few months, we have been inundated with training and courses at FMHaaglanden. It took me a long time to recharge for this course. Once I was there, I was carried away by the trainers' enthusiasm, which made it an instructive course and this one also flew by quickly!" - Rating: 9.0

G. v/d Kamp, Ministry of the Interior and Kingdom Relations FMHaaglanden - Interview techniques

"The recruitment and selection training is highly recommended. You learn to use the STAR method to get much more information from your applicant that he would not normally give you because applicants often answer standard questions that you also want to hear. The trick is to present situations to them and then ask questions about them, so that you get a much more honest picture of your applicant. Great tips and tricks." - Rating: 10.0

I. van Otterdijk, Koat B.V. - Recruitment and selection: conducting interviews

"This was a training that stays with you. After a bit of theory, the participant immediately goes into practice by working with their own examples. There is a lot of room for getting and giving feedback and the trainer makes sure this happens in a respectful and safe way. A good basis for anyone who wants to explore their strengths and weaknesses in the field of conversation skills! - Rating: 8.6

D.M.B. Metaal, St. Lijn1 Haaglanden - Interview techniques

"A lot of space was given to deal with everyone's personal issues. The trainer gave clear explanations and good examples. He made me think!"

- Motivational Interviewing

"Very nice training, very informative. I was lucky to come in a nice group, that does make a difference." - Rating: 7.8

E. Lammertink, Vestia - Interview techniques

"The training covers an extensive amount of theory without being boring! Practical examples and experiences of others challenge you to immediately put what you have learned into practice. After following this course you will be a better equipped and more aware interlocutor and your advisory skills will be up to date again." - Rating: 8.6

I. van Riet, FM Haaglanden - Interview techniques

"Nice trainer. Role plays were very instructive." - Rating: 7.8

N. Aghris, Woonstad Rotterdam - Interview techniques

"The content is perfectly attuned to the target group. Pleasant training, learned a lot. Thanks a lot!" - Rating: 8.4

K. Kokke, Protempo - Conducting performance and assessment interviews

"A training course with personal attention for the participants, in a pleasant environment and a good location." - Rating: 8.2

H. Bleeker, Municipality of Landsmeer - Performance and assessment interviews

"Very professional and practice-oriented. Tailor-made fits in with your daily work." - Rating: 9.6

B. Görlitz, Woonstad Rotterdam - Interview techniques

"Very interesting and instructive, despite the fact that the material of certain subjects was already known. Every trainer comes up with new and different tips and handles. Good variation in theory and exercises. A lot of personal attention, due to the small group composition. Professionally set-up; well-prepared, pleasant intake interview beforehand and handy reference book. I have gained a lot of knowledge. I am fully occupied with it and apply it daily. Great! - Rating: 8.2

J. Versluys, Mooiland - Conversation techniques

"I found the training to be good and, above all, useful and informative. Despite the fact that I am not feeling well at the moment and that I am not myself, I learned a lot from it. One usually looks up to role-playing, but once you get over the 'fear', it is very fun and instructive to do a role-play." - Rating: 9.0

M. Mulder, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Interview techniques

"The training is fun and informative, and the use of video analysis in the role plays is definitely an added value. The material was partly new and partly familiar to me, but it was nonetheless good to brush up on the familiar part as well." - Rating: 8.0

J. Bakker, Topa - Performance and assessment interviews

"Training was well put together, I learned a lot from it. You could clearly see that the trainer is an expert in this field and beyond. We also dealt with a number of issues (briefly) that were not directly related to the actual training. I found the (intake) meeting beforehand surprising. I have noticed that this allows you to start the training well immediately." - Rating: 8.2

A. Goldewijk, Holanda B.V. - Performance and assessment interviews

"This training is widely applicable in both work and private life. Do it together with a number of colleagues, so you can practise on each other. It is immediately a handy way to improve the atmosphere in your team and/or to gain understanding for each other. Condition is that you dare to be open and vulnerable." - Rating: 8.8

H.J. van Tellegen, Municipality of Bunschoten - Conversation Techniques (advanced training)

"Very professional organisation and top trainers with good experience and explanations." - Rating: 9.4

D. Dekker, Woonstad Rotterdam - Conversation techniques

"An organisation-oriented training in which you can indicate your own wishes in advance." - Rating: 8.0

I. van den Berg, Hoi Pippeloi - Conversation techniques

"From a general point of view, this training made an excellent link to the specific tasks for which we wanted to take this course." - Rating: 9.0

H.J. van Tellegen, Municipality of Bunschoten - Interview techniques

"Complete, short, concise, fast and interactive. Good choice to follow this practice-oriented training. My team will definitely apply things that were covered in practice." - Rating: 8.0

R. van Vliet, KLOK Containers - Recruitment and selection: conducting interviews

"The course material was alternated with practical exercises in a professional manner. The trainer conveyed the subject matter to the participants in a professional and enthusiastic manner. Due to the small number of participants, everyone was given ample opportunity. A training that is to be recommended." - Rating: 8.4

J. Roosenboom, Ministry of Economic Affairs (EZ) - Interview techniques

"I am very satisfied with the training. It has given me a lot of insight into conversation skills and how to carry them out. I can apply this in practice. Highly recommended!"

- Interview techniques and influencing

"Instructive, interesting." - Rating: 8.2

J. van Oosten, Zorg en Zekerheid - Interview techniques

"If you are willing to look at yourself and go along with what is asked of you, I would definitely recommend this course. I learn to recognise situations more quickly and to respond to them, I have more clarity about the way I communicate."

- Interview techniques and influencing

"Very useful training that was well adapted to the wishes and needs of the group. Highly recommended!" - Rating: 8.9

J. Meijer, Rotterdam University Medical Centre (Erasmus MC) - Selection interviews with STAR

"The content is instructive but the trainer makes it useful. With the teaching material alone, you would certainly gain the knowledge, but you need guidance in order to apply it. Instructive material that really helps you find out how you come across and want to come across. Our trainer was great and listened to us to address our concerns."

- Interview techniques

"Small-scale training with a lot of personal attention, thus well-suited to everyone's learning needs. This training offers a nice combination of theory that can be put into practice immediately and can also be put into practice afterwards." - Rating: 8.8

A. Haasjes, Babbage Company - Selection interviews with STAR

"A must for an effective competency-based interview!" - Rating: 8.9

E. van Herwijnen, Viroclinics - Recruitment and selection: conducting interviews

"This training was very instructive. The lines of communication with Learnit are very short, excellent." - Rating: 8.0

P. Wolf, ABN Amro Bank Insurance - Interview techniques

"This training, despite its short duration, answered my question precisely. There was enough room for practice, relevant input and materials from the trainer and it was given in a very pleasant atmosphere. A lot of attention was paid to fine-tuning the training to the wishes of the participants, without losing direction. With that, I think the training itself is an example of good conversation techniques/communication." - Rating: 9.8

G. de Boer, ORETC - Conversation techniques

"This training has challenged me to work with the STAR method. It is a very workable and strong form of interviewing and researching. Challenged by a very knowledgeable trainer, even the experienced worker is stimulated and inspired. Recommended." - Rating: 8.1

E. Nolsen, Pactum - Selection interviews with STAR

"An instructive training, with plenty of room for feedback, questions and brainstorming. The trainer brought the subjects clearly to the fore in a casual way, which was very pleasant. She also left a lot of room for dealing with questions." - Rating: 10.0

A. Dincer, Police Limburg-South - Conducting performance and assessment interviews

"Do you, as a person, encounter problems in the area of communication? Would you like to develop yourself better, so that you feel more powerful in situations? Then the training in conversation techniques is the right one. You learn to deal with situations that are difficult for you and you gain new insights into how you can best communicate. It has given me many new and good insights."

- Interview techniques

"Instructive day that gives cause for thought and improvement." - Rating: 9.0

H. Muharam, Rotterdam University Medical Centre (Erasmus MC) - Selection interviews with STAR

"I recently followed the conversation techniques training at LearnIT. The content of this training was very instructive and interesting. Moreover, taught by an excellent teacher! Learned a lot. For this training LearnIT is definitely recommended! - Rating: 8.6

M. Broekhuijsen, Wigo4it - Conversation techniques

"Good impression of the trainer and organisation. During the training you get good tips to apply in practice." - Rating: 8.3

Friso Bakker, Carrefour Welfare Group Noordoostpolder - Conversation techniques

"The content was very good and well suited to our company. The trainer was very knowledgeable and could give many recognisable examples. The intake interview beforehand was also nice." - Rating: 8.4

H. Korten, Hoopman Machines B.V. - Performance and assessment interviews

"The training gives you insight into your own communication style. Because of the group dynamics, you also learn things from others, which is very pleasant. Through role-playing, you practise situations that previously frustrated you. With the knowledge from this training you enter conversations more confidently." - Rating: 8.8

S. Berswerda - Interview techniques

"In a short time, you get a good picture of what you yourself can apply in conversations with residents or agencies. The trainer is brought in a "playful" way and remains fascinating. Working with actor(s) gives an even better insight." - Rating: 8.8

L. Stokroos, Woonstad Rotterdam - Interview techniques

"The course was practically oriented and seamlessly fitted in with the wishes and input of the participants. The course leader sensed what was needed and varied the course with (short pieces of) theory, practical applications and role-playing. I would definitely recommend this course!" - Rating: 9.0

Adriana de Bruine, Carrefour Welfare Group Noordoostpolder - Conversation techniques