Telephone Acquisition Course
Most people have reservations, or even fears, about making acquisition phone calls. How, for example, do you prevent too much reticence in the acquisition conversation? How do you make sure that you talk to the right people? How can you turn the customer's objections into arguments in favour of your product? And how do you keep control of the conversation without giving your customers a bad feeling?
With our two-day training course Telephone Acquisition, this reluctance can quickly be converted into enthusiasm. You will gain insight into your own acquisition style and you will learn how to optimise this style. You will notice that making calls is just plain fun! During the training you will first of all learn how to put your product and organisation into words: what are the advantages of your product for the customer? Once you know how to articulate what you have to offer, you can respond to the specific needs of the customer. Drawing up a call script is an efficient tool, so that you always have a guideline during the acquisition. In our training you become aware of your role in the structure of a conversation, how you can create openings in the conversation and how you can steer the conversation yourself.
- Telephone etiquette; informing and advising
- Customer-friendly telephony
- Developing and operating call scripts
- Listening and asking questions
- Use of voice
- Making arrangements
- Dealing with telephone complaints
- Dealing with difficult customers and verbal aggression
- Sales techniques
- Buying motives
- Buy signals
- Commercial conversation
- Closure techniques
The description above gives a good indication of what the training will look like. Nevertheless, the content may differ slightly per training. At Learnit Training we think in terms of customisation: the practical situations of the participants are always our starting point and end point. During individual intake interviews prior to the training the learning goals of the participants are inventoried. On this basis, the final training programme is determined. Learning by experiencing is the most important thing in our training, because nothing is as demotivating as a teacher who spends all his or her time talking. The training requires active commitment and ownership from each participant, resulting in the discovery and development of new skills and possibilities.
The training is ideally suited for marketing employees and account managers, but also for other employees who deal with telephone acquisition in their work.
No previous knowledge is required for this training.
The training is provided in Dutch as standard. The trainer has a good command of the English language. Use can be made of course material in English. With a minimum of three participants, the training can also be provided entirely in English.
Prices mentioned are per person, including course material.
Lunch is included in the on-site training.
||4 sessions of three hours
|Price per day, excluding VAT
|Total, incl. VAT
After completion of the training, a Learnit certificate is issued as proof of participation.