Learnit Training
Course Account Management
  • Small groups
  • Covid-19 safe
  • Experienced teacher
  • Possible online
  • Practical training

De spil in je organisatie worden én blijven, dat is wat een goede accountmanager na dient te streven. Dat is precies waar we in onze driedaagse training Accountmanagement aan gaan werken. Je leert een accountplan maken, klantgericht telefoneren, verkooptechnieken in te zetten en meer.

Yes, I want to know more

"First of all, my compliments for everything. The teaching material was all ready and was really in line with the training. The trainer was super good! There were four of us and we all came from different industries. What personal attention she gave to everyone. With a lot of human knowledge, she can fully describe you." - Rating: 8.8

learnit Account Management

Course Account Management

The pivot in your organization will be and remain, which is what a good account Manager strives for. Not only do you keep the contacts with customers warm, but also look for new customers and check whether they are satisfied with the services or products that have been taken. This then communicates effectively with the other departments within your organization. As an account manager you have to have a lot of skills to do your job well.

In de training Accountmanagement leg je een goede basis voor je werkzaamheden als accountmanager. Er is ruimschoots aandacht voor het ontwikkelen van je commerciële vaardigheden. Je leert hoe je de meerwaarde van je organisatie kunt aantonen bij de klant, met als resultaat het behalen van hogere targets en een vaste klantenkring die blijft terugkomen. Een ander belangrijk onderdeel van de training is relatiemanagement. Je leert hoe je zowel 'koude' als 'warme' contacten onderhoudt. Niet met een standaard verkooppraatje, maar door gerichte vragen te stellen en een proactieve houding aan te nemen.

Topics

The following topics may be discussed during training:

  • Compiling an account plan
  • Developments within account management
  • Create a customer analysis
  • Selling products and/or services
  • Customer-oriented telephony
  • Identify and develop your personal role and qualities
  • Use internal and external customer focus
  • What customer needs and motivators are
  • Supervising Choice processes
  • Developing influencing skills
  • The marketing mix bets
  • Listening and conversation skills, including questioning techniques
  • Conduct a targeted conversation and lead and steer it
  • Coping with emotions and resistors
  • Presentation of proposals

Result

After this training:

  • You can better live in the customer;
  • Do you know how to actively inquire about the customer's wishes;
  • Do you know the customer's goal is to focus, so that it is more likely that it will be in the sea with your organisation;
  • You have more insight into your own role and skills during contact with customers.

Target

This training is ideally suited for participants who want to increase their effectiveness as account managers, have a strong theoretical foundation about their work as Account manager, and participants who are looking for practical experience.

Method

  • Customised work is central to us: by means of an intake interview the trainer will enumerate your personal learning goals. On this basis, the final programme of the training is determined.
  • We find a safe training atmosphere important because you have to feel comfortable when experimenting with new knowledge and skills.
  • We strongly believe in doing and experiencing, rather than telling about the content of training, which makes all our trainings active in nature.
  • In order to guarantee the quality of the training, we apply a maximum group size of eight participants for the training, so that we can guarantee the learning effect and efficiency.

Language

The training is provided by default in Dutch. The trainer controls the English language. English course material can be used. When registering at least 3 participants, the training can also be provided entirely in English.

Investment

Mentioned prices are per person, including course material. Lunch is included in the training on location.

On location Online
Duration 3 days 6 sessions
Price per day, excl. VAT € 475,- € 390,-
Total, incl. VAT € 1724,25 € 1415,70

Certificate

After completing the training, a LEARNIT certificate will be issued as proof of participation.


References

De cursus Accountmanagement is beoordeeld met een gemiddelde van 8.4.

“Allereerst mijn complimenten voor alles. Het lesmateriaal lag allemaal klaar en was ook echt aansluitend bij de training. De trainer was super goed! We waren met vier cursisten en kwamen allemaal uit een verschillende branche. Wat een persoonlijke aandacht gaf ze aan iedereen. Met veel mensenkennis kan ze je volledig omschrijven.” - Be­oor­de­ling: 8.8

Anoniem - Accountmanagement

“Het sprak me erg aan dat de trainer naast de groepsaandacht ook persoonlijk de diepte in ging om jezelf te leren kennen.” - Be­oor­de­ling: 8.4

Anoniem - Accountmanagement

“Het sprak me erg aan dat de trainer naast de groepsaandacht ook persoonlijk de diepte in ging om jezelf te leren kennen.” - Be­oor­de­ling: 8.4

R. Nijkamp, AfterPay - Accountmanagement