Learnit Training
Course dealing effectively with aggression (for Boas)
  • Small groups
  • Covid-19 safe
  • Experienced teacher
  • Possible online
  • Practical training

Ben je opgeleid tot BOA en wil je leren hoe je onveilige situaties beheersbaar houdt? In deze training krijg je daarvoor alle technieken aangereikt, van communicatieve- tot zelfverdedigingsvaardigheden. Na deze training ben je elke situatie de baas.

Yes, I want to know more

"Learnit is an organization that has a high customer value, we respond to the wishes of the customer, the lessons are also tailored. Fine Teachers, a listening ear, in short, a recommendation that we have been making use of for many years now." - Rating: 9.0

learnit Dealing effectively with aggression (for BOA's)

Course dealing effectively with aggression (for Boas)

Nowadays many Dutch municipalities choose to have their enforcers follow a training to an extraordinary investigating officer (BOA). The basic training to BOA, however, focuses on the legal area in particular. The communicative skills that are necessary to treat responsibly are not trained by default in the basic training, which means that we have developed a one-day training effectively with aggression (For Boas) .

In the training, attention is paid to the de-escalation of (verbally) aggressive and violent situations, so that enforcers can intervene properly in the behaviour of the users of the outside area. Communication (Verbal and non-verbal) with citizens and offenders can, by acting functionally and effectively, de-escalate, thus minimising the relationship between hand-held and offender, and the image of-and judgment over-the municipality does not affect.

In the training you will be able to discuss different techniques such as feathers, broken records, gate places, boundaries, active listening, summaries and questions. It is essential to gain an understanding of its own role and to live in the citizen's reference framework. In this way, the aim is to make the intervention and sanctioning process as effective as possible.


  • Basic communication on aggression
  • Effective treatment skills in aggressive handling (with actor)
  • Balance
  • Coping with aggression: absorbing colleagues and stress relief

These subjects can be interwoven with other modules such as behavioural disorders: professional handling of problem behaviour and Intercultural Communication, as the learning objectives sometimes touch and overlap. The training is actively practised with an actor, so that the scholar can be applied directly in Praktijkgerelateerde role-playing games.

Below you will find a detailed explanation of the subjects that can be discussed during the training, depending on the learning objectives of the participants:

Basic communication on aggression

  • Acquaintance
  • Formulate its own learning objectives and intend to achieve strong and convincing
  • Becoming aware of your role as BOA and your charisma
  • Reference frameworks: Own and others
  • Personal style of (non)-verbal communication and its effect on others
  • Internal and external noise
  • Difference between observing and interpreting

Effective treatment skills in aggressive handling

  • Distinguish between different types of aggression: frustration, instrumental and arbitrary
  • Awareness of the importance of talking techniques to de-escalate
  • LSD: Listening, summarizing, by asking
  • Advantages and disadvantages of open and closed questions
  • Effective use of techniques such as feathers, broken records, gate points, border indication and choice
  • Effectively executing a bad news call
  • Transfer to BOA practice by role playing with actor


  • Know and apply DDA Model: Purpose, approach and analysis
  • Recognizing behaviour using the ' Rose of Leary '
  • Becoming aware of influencing each other in interaction
  • Apply the ' Rose of Leary ' to de-escalate
  • Transfer to BOA practice by role playing with actor
  • Deepening of different types of aggression: frustration, instrumental and arbitrary aggression
  • ABCD to recognize aggression types and to cope effectively with learning
  • Assertiveness: Learning to move away without creating aggression
  • Techniques (re) know in dealing with aggression and can apply
  • Understanding conflict styles and becoming aware of your own behavior in conflicts
  • Transfer to BOA practice by role playing with actor

Dealing with aggression: Collect and spanningverlichting colleagues

  • How can you keep tension low or lower?
  • Thinking patterns and obstructing beliefs: how can you handle this?
  • What to do if you have experienced an aggressive incident yourself?
  • How can you offer your colleagues support during and after incidents?
  • Repetition of the most important learning points and establish a link to own practice situations
  • Closure and evaluation of the training


In the training we alternate between practical experience, experimenting with behavior and techniques, reflecting and exploring theory. This will close the training program to all type of participants. There is a lot of action in the training, so you actually experience the effect of new behavior. This enables the recognition of success. We also emphasise that everyone is responsible for their own growth process and must take ownership of them. In Our training We invite you to reflect continuously and to make connections with the practice. Our aim is to increase understanding and make your own translation. This will increase the likelihood of real change in behaviour.


This training is ideally suited for participants who are dealing with aggression in their work environment, such as intervention staff, parking inspectors, environmental inspectors, tax inspectors, cooperating for men and team leaders.

Prior knowledge

No prior knowledge is required for this training. The training fits in with BOA training.


The course description above gives a good indication of what the training will look like. However, the content may vary slightly per training, depending on the knowledge, practical experience and learning objectives of the participants. Individual intake interviews prior to the training will be used to enumerate the learning objectives of the participants. On this basis, the final programme of the training is determined.


The training is provided by default in Dutch. The trainer controls the English language. English course material can be used. When registering at least 3 participants, the training can also be provided entirely in English.


Mentioned prices are per person, including course material. Lunch is included in the training on location.

On location Online
Duration 1 day 2 sessions of three hours
Price per day, excl. VAT € 475,- € 390,-
Total, incl. VAT € 574,75 € 471,90


After completing the training, a LEARNIT certificate will be issued as proof of participation.


We also organize this training online. For this we use Webbex or Zoom. Logging in with Skype is also possible. On request this training can also be organized with Microsoft Teams.

The training lasts 2 sessions of 3 hours, spread over 2 weeks.

  • Until one year after the training you can participate for free.
  • Against payment of the catering costs you can also participate in a classroom training.


De cursus Effectief omgaan met agressie (voor BOA's) is beoordeeld met een gemiddelde van 8.5.

“Learnit is een organisatie die de klant hoog heeft staan, er wordt ingesprongen op de wensen van de klant, ook de lessen worden op maat gegeven. Fijne Docenten, een luisterend oor, kortom een aanbeveling waar wij inmiddels al weer meerdere jaren met plezier gebruik van maken.” - Be­oor­de­ling: 9.0

W. Pater, Gemeente Barneveld - Effectief omgaan met agressie (voor BOA's)

“Organisatie Learnit Training stemt alles wat er in de werksituatie plaatsvindt goed af in de trainingen die ze geven!” - Be­oor­de­ling: 9.4

J. Top, Gemeente Barneveld - Effectief omgaan met agressie (voor BOA's)

“Wij als bedrijf hebben al diverse malen trainingen mogen volgen bij Learnit Training, we kunnen u het bedrijf aan bevelen. Zij zijn vakkundig, hebben een luisterend oor, zij springen uitstekend op uw wensen in, wat zeker belangrijk is, zij verdiepen zich vooraf goed in uw visie, wat wilt u, waar ligt uw doel. Kortom, wij hopen de komende tijd nog veelal gebruik te mogen maken van Learnit Training.” - Be­oor­de­ling: 9.0

W. Pater, Gemeente Barneveld - Effectief omgaan met agressie (voor BOA's)

“We hebben een training gedaan die uitstekend paste bij onze wensen en verwachtingen.” - Be­oor­de­ling: 8.7

T. van de Brug, Gemeente Barneveld - Effectief omgaan met agressie (voor BOA's)

“Uitstekend!” - Be­oor­de­ling: 8.3

M. Ensink, Gemeente Ooststellingwerf - Effectief omgaan met agressie (voor BOA's)

“Learnit Training is een professionele organisatie die door een goede voorbereiding (intakegesprek) een hele leerzame training neer heeft gezet. Door dit gesprek ga je zelf ook bewust nadenken (voorbereiden) op/over de training. Het was een leuke training in een ongedwongen opzet. Voor een aantal zaken de bevestiging gekregen dat ik op de goede weg zit, maar ook weer veel nieuwe inzichten gekregen. De training voldeed aan de verwachting die ik er van had.” - Be­oor­de­ling: 8.0

R. Dijkstra, Gemeente Ooststellingwerf - Effectief omgaan met agressie (voor BOA's)

“Wij hebben als BOA-groep nu driemaal gebruikt gemaakt van Learnit Training, met elke keer een verschillende insteek. Wij hebben dit als zeer professioneel ervaren, en ook zeker een positieve indruk gekregen van zowel de teamtraining als de agressietraining. Dit is ook goed bruikbaar in het dagelijkse werk. Wij zullen ook zeker in de toekomst gebruik blijven maken van de organisatie Learnit Training” - Be­oor­de­ling: 8.3

W. Pater, Gemeente Barneveld - Effectief omgaan met agressie (voor BOA's)