Learnit Training
Conflict Handling Course
  • Get insight into how conflicts arise and why they can escalate
  • Learn to de-escalate, so you can give a positive twist to conflicts
  • Become aware of your attitude and the way you communicate in awkward situations
  • Learn to cope with resistance and emotions
  • Trade decisively, convincingly and empathic during a conflict

The word "conflict" evokes a negative feeling with most people, while a conflict also offers opportunities. Solving a conflict can lead to a situation where both parties are ultimately better off than before. If you understand the background of a conflict and know how to act wisely, you can make sure that conflicts are positively extracted! In our two-day training we are working on analyzing conflicts, learning to recognize Aankopingspunten and talking techniques that you can use. Through a lot of practice you experience yourself what effect a different attitude and approach can have during conflicts.

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"Very instructive training!" - Rating: 9.0

learnit Conflict management

Conflict Handling Course

Almost everyone is in a conflict. Because conflicts are often accompanied by emotions, they can lead to undesirable situations when escalating. You can feel angry, powerless and misunderstood during a conflict, which will not be otherwise for the other party. The word ' conflict ' therefore evokes a negative feeling for most people, while a conflict also offers opportunities. Solving a conflict can lead to a situation where both parties are ultimately better off than before. If you understand the background of a conflict and know how to act wisely, you can make sure that conflicts are positively extracted!

In the Training conflict Management You learn to understand the background of conflicts, so you can deal with them adequately. Conflicts often arise from disagreements, where people do not (well) listen to each other and therefore no longer come to solutions. We therefore pay attention to analyzing conflicts and learning how to identify connecting points. The roles that the parties play and the techniques you can use are also discussed. Through a lot of practice you experience yourself what effect a different attitude and approach can have during conflicts.


During the training, the following topics can be discussed:

  • Different types of conflicts: What kind of conflicts do you have to deal with?

  • How do we communicate with each other?: Understanding how the communication process works.

  • Verbal, non-verbal and Paralinguale communication: Your body language and tone make the message.

  • What causes conflicts?: Awareness of noise factors in the communication process. Our own frame of reference is often the source of miscommunication and conflict.

  • Different views on the same conflict: What are facts and what are interpretations?

  • Your own role in a conflict: Understanding the own way of conflict handling and applying different conflicthanterings styles.

  • Investigate your core qualities and pitfalls: behind every trap a quality is hidden, and vice versa is a trap in every quality. Understanding this helps you communicate more effectively.

  • Obstructive thoughts and beliefs: Why are you afraid to enter the conflict?

  • Use call techniques: de-escalate conflicts by listening well, naming causes and bottlenecks, summarizing the contradiction question, by daring to ask when needed and connecting points constructively.

  • Coping withresistance: recognizing and dealing with emotions and resistance of the other and yourself.

  • Promoting cooperation: creating a problem analysis and trying to discover and pursue mutual interests.


  • You have insight into how conflicts arise and why they can escalate;
  • You know how to de-escalate, so you can give a positive turn to conflicts;
  • You are aware of your attitude and the way in which you communicate in awkward situations;
  • You know to cope with resistance and emotions and
  • You can act more decisively, more convincingly and empathic.


This training is ideally suited for participants who are (frequently) involved in conflict situations, or who try to avoid them as much as possible. Do you recognize yourself in one or more of the following points?

  • You want to learn to understand the background of conflicts
  • You want to cope better with interests and emotions during conflicts
  • You usually avoid conflicts as much as possible, but they no longer want to get out of the way
  • You want to be firmer in your shoes during conflict situations

This list is Natúúrlijk not complete: everyone is different. What does you want to pay attention to in the theme of conflict resolution?


  • Customised work is central to us: by means of an intake interview the trainer will enumerate your personal learning goals. On this basis, the final programme of the training is determined.
  • We find a safe training atmosphere important because you have to feel comfortable when experimenting with new knowledge and skills.
  • We strongly believe in doing and experiencing, rather than telling about the content of training, which makes all our trainings active in nature.
  • In order to guarantee the quality of the training, we apply a maximum group size of eight participants for the training, so that we can guarantee the learning effect and efficiency.


The training is provided by default in Dutch. The trainer controls the English language. English course material can be used. When registering at least 3 participants, the training can also be provided entirely in English.


Mentioned prices are per person, including course material. Lunch is included in the training on location.

On location Online
Duration 2 days 4 sessions of three hours
Price per day, excl. VAT € 475,- € 390,-
Total, incl. VAT € 1149,50 € 943,80


After completing the training, a LEARNIT certificate will be issued as proof of participation.


The Conflict Handling course has been assessed with an average of 8.5.

"Learnit is a fun organization with a variety of training courses. They have nice, positive and enthusiastic trainers. No standard training with presentation, a lot of room for own input, trainers play this well. This stimulates and keeps you alert." - Assessment: 8.4

A. Berkhof, Brocacef Care Logistics - Conflict management

"Very instructive training!" - Rating: 9.0

A. Gün, Mooiland - Conflict management

"The training more than met my expectations on all points. The course material is interesting and was also clearly presented. The trainer is well above the material and can convey it well, where you don't understand it she explains it clearly. The way of video analysis in combination with feedback I have experienced as very pleasant". - Review: 8.8

A. Skipper, Verhoeven Zeewolde - Conflict management

"Content was tailored to our needs and the examples we provided. It was a clear structure that was put in place how the days would go and we were able to cover everything. All the time and attention has been devoted to this, which was very positive. The teaching material was very good. We received a course folder and a book on compliance handling. We were able to discuss many cases: I found it a varied program and very instructive". - Rating: 8.6

M. Ankle shot- of animals, Dutch Cancer Institute - Conflict management

"Fine company. Training was adapted to our wishes, which was very nice and therefore easier to apply in daily life. TOP!" - Assessment: 8.3

L. Brave, Antoni van Leeuwenhoek-Dutch Cancer Institute - Conflict management

"The trainer has listened carefully to our personal goals and has adapted the lesson content for each student. The trainer was clear, was able to make the material clear and dared to use personal examples in her professionalism. She created a safe environment and an atmosphere where the students could work well together. I have experienced clear communication from Learnit. It's nice to have been in touch by phone beforehand. The material was well taken care of." - Assessment: 8.2

M. Simons, Police Zwolle-East - Conflict management

"What particularly appealed to me about the training was/is the personal approach, which gave me an equal basis of trust. Recognising practical situations and what makes you feel heard and motivated as a follower of the training. I also found the customer contact very pleasant." - Assessment: 8.2

H. van Nieulande, Trema Welfare - Conflict management

"Rarely followed such a well-groomed training to perfection, with excellent trainers. If I do any more training in the future, at least I know it's okay." - Assessment: 8.2

A. Clap, Cofely. - Conflict management

"Highly recommended. You can use this every day, at home, at work, anywhere." - Assessment: 9.1

S. Vermeulen, Robert Bosch S.A. - Conflict management

"It was a small group, but that was good! As a result, a lot of individual attention is paid to the questions of course members. The trainer was expert and went into practice. Teaching material (theory) was used in a supportive way (I went through most of it at home myself), which I thought was fine. The trainer addressed the question in depth using clear examples and elaborations". - Rating: 9.0

N. Houben, Volvo Cars - Conflict management

"I have learned new insights and techniques, I am pleasantly surprised by the customization offered by Learnit. In this case, the teacher has provided excellent customization! - Review: 7.7

K. Versterre, Waternet - Conflict management

"This training gives you a good picture of the different aspects of conflicts and where there are leverage points to deal with conflicts. Especially for people who want to prevent conflicts, this is a very useful training." - Assessment: 9.6

E. Ploum, Municipality of Oostgelre - Conflict management