Learnit Training
Course Interview Techniques
  • Learn how to use the right techniques to reach your conversation goal.
  • Get and keep control of a conversation and learn how to steer a conversation
  • Become aware of your own qualities and pitfalls and what effect this has on the course of a conversation.
  • Learn to listen carefully to your conversation partner, with an eye for his or her frame of reference.
  • Recognize resistance from yourself and others and learn how to deal with it

You apply conversation techniques in order to communicate as effectively as possible with your interlocutor. It seems a paradox, but by connecting well with the other you are better able to steer the conversation in the direction you want. In our two-day training you will learn to consciously determine your strategy and conversation techniques to achieve your goals, making conversations more enjoyable, more effective and more efficient.

Yes, I want to know more

"Practicing the group discussions gives a good insight into what works and what practical pitfalls are. - Rating: 8.8

learnit Conversation techniques

Course Interview Techniques

Would you like to improve your general conversation technique so that you become more proficient in conducting and directing conversations? Whereas our Communication Skills training is much more about your own way of communicating and expressing yourself, conversation techniques are about using your way of communicating in order to connect with your interlocutor. It seems like a paradox, but by connecting well with the other you are better able to steer the conversation in the direction you want.

As a thread we take the iceberg theory: below and above the water surface. If we want to show effective behaviour above water, it is important to know how that behavior is achieved under water (whether or not). What is going on under water, so that we do not manage to show some behaviour above water?

In The training conversation techniques you learn to become aware of your own qualities and pitfalls and what effect this has on the course of a conversation. You will learn to understand the purpose of a conversation, so you can consciously determine your strategy and conversation techniques to achieve this goal. By sharpening your skills, your conversations will be more pleasant, effective and efficient.


During the training, the following topics are covered:

  • Fresher about how we communicate:

    How does the communication process work and what pitfalls are lurking?

  • Verbal, non-verbal and Paralinguale communication:

    What do you say literally, what do you do with your body, how does your voice sound and what effect does this have on a conversation?

  • The Iceberg theory:

    Concrete observable behaviour (visible to everyone) lies above the water surface. How this behavior comes about and what motives and motivations play a role under the water surface and are not immediately perceptible

  • Sending a (purposeful) conversation: goal, technique and strategy:

    Within each conversation, you aim for a goal, such as bringing bad news, giving feedback or giving your opinion. To achieve this goal, you set out a strategy and put in your techniques. What strategy and techniques will best help you achieve this goal?

  • Listening and conversation skills:

    For example: Aandachtgevende attitude, summarizing, by questions, questioning techniques, feeling reflective

  • From message to process: interaction during a call:

    Understanding communication on content and relational level

  • Connecting to your Interlocutor:

    Attention to the world of experience, the frame of reference, the other

  • Coping with emotions and resistors:

    Recognizing resistance to yourself and the other and how to deal with it


  • You are aware of your own qualities and pitfalls and what effect this has on the course of a conversation;
  • You can use the right techniques to achieve your goal;
  • You are able to get and keep the direction in the conversation (back) and you know how to send a call;
  • You know how to recognize your own resistance and the resistance of others and how you can cope with it and
  • You listen carefully to your interlocutor and have an eye for the frame of reference, so that misunderstandings can be avoided.


This training is ideally suited if you have a lot of conversations and would like to sharpen your skills to make these conversations more enjoyable, effective and efficient. Do you recognize yourself in one or more of the following points?

  • You would like to improve your question techniques to get more information from a conversation
  • You want to create the space in a conversation to listen to each other's expectations or interests
  • You would like more insight into the process of mutual influence during a conversation (communication at the content and relational level)
  • You want to learn which techniques you can best use for a specific conversation goal (bring bad news, confront, make a proposal, give feedback or critique, etc.)
  • You want to prevent a conversation from being derailed by high emotions
  • You want to learn to listen to the other better

This list is Natúúrlijk not complete: everyone is different. What does you want to pay attention to within the theme of conversation techniques?


  • Customised work is central to us: by means of an intake interview the trainer will enumerate your personal learning goals. On this basis, the final programme of the training is determined.
  • We find a safe training atmosphere important because you have to feel comfortable when experimenting with new knowledge and skills.
  • We strongly believe in doing and experiencing, rather than telling about the content of training, which makes all our trainings active in nature.
  • In order to guarantee the quality of the training, we apply a maximum group size of eight participants for the training, so that we can guarantee the learning effect and efficiency.


The training is provided by default in Dutch. The trainer controls the English language. English course material can be used. When registering at least 3 participants, the training can also be provided entirely in English.


Mentioned prices are per person, including course material. Lunch is included in the training on location.

On location Online
Duration 2 days 4 sessions of three hours
Price per day, excl. VAT € 475,- € 390,-
Total, incl. VAT € 1149,50 € 943,80


After completing the training, a LEARNIT certificate will be issued as proof of participation.


We also organize this training online. For this we use Webbex or Zoom. Logging in with Skype is also possible. On request this training can also be organized with Microsoft Teams.

The training lasts 4 sessions of 3 hours, spread over 4 weeks.

  • Until one year after the training you can participate for free.
  • Against payment of the catering costs you can also participate in a classroom training.


The Conversation Techniques course has been assessed with an average of 8.5.

"Practicing the group conversations gives good insight into what works and what practical pitfalls are." - Review: 8.8

D. van Haard, Municipality of Arnhem - Conversation techniques

"Very interesting and instructive, even though the subject matter of certain subjects was already known. Every trainer comes up with new and different tips and handles. Good alternation of theory and exercises. A lot of personal attention, because of the small group composition. Professionally set up; well prepared, pleasant intake interview in advance and useful reference work. I've gained a lot of knowledge. I'm working on it and applying it on a daily basis. Nice!" - Assessment: 8.2

J. Versluys, Mooiland - Conversation techniques

"The Rose of Leary, very useful! If you understand that, communicating is a lot easier." - Assessment: 9.2

S.J.G. Bieman, Municipality of Alkmaar - Conversation techniques

"Quality of the training was excellent, with a lot of attention for your own learning objectives. The trainer is very knowledgeable. Because of the many practical exercises and direct feedback through video recordings, I learned a lot in two days. Highly recommended to anyone who wants to improve their conversation techniques." - Rating: 9.0

P. Gerits, Directorate-General for Public Works and Water Management Major Projects and Maintenance - Conversation techniques

"The training has a good balance between theory and practical feasibility of set goals. The atmosphere was important, so that the participants showed a good commitment to the conversation techniques and were able to separate excellent results. The course time flew by. Successful training." - Assessment: 7.4

A. Hunter, Municipality of Kampen - Conversation techniques

"Professional and customer-focused!" - Assessment: 8.2

A. the Black, Hi Pippeloi - Conversation techniques

"Highly recommended for everyone."

- Interview techniques

"I found the training to be good and above all useful and instructive. Despite the fact that I'm not feeling well at the moment and I'm not myself, I have learned a lot from it. People usually look up to role-playing, but once you get over the 'fear', it's very fun and educational to do a role-playing game". - Rating: 9.0

M. Mulder, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Conversation techniques

"An interesting instructive training, in which I got a lot of tips. I'm definitely going to try to apply these tips." - Review: 8.8

C.J. van der Tak, Ministry of the Interior and Kingdom Relations (BZK) - Conversation techniques

"A very interesting, instructive and also fun training for everyone. In addition, the trainer also met all my expectations and knew how to convey the fabric clear, clear, interactive and in a fun, instructive way. An absolute must for anyone who wants to learn to communicate better. "

Ronald Jacobs, Medicamus Facilitair B.V. - Conversation techniques

"I had initially signed up for another training course (interview techniques). During a conversation with Learnit Training, it turned out that this training also fitted in well with my wishes. They figured that out. We were with a small group and therefore the training could be made very much to our learning goals. The trainer was very flexible, she moved along with our answers to questions. You felt she wanted to help you move forward. I think she has a lot of knowledge and expertise. I've enjoyed her, she's inspired me." - Rating: 10.0

A. Wösten, Icare Foundation - Conversation techniques

"Over the past few months we have been inundated with training and courses within FMHaaglanden. Took me a lot of effort to recharge for this course. Once present, I was taken in by the enthusiasm of the trainers, which made it an instructive training and it flew by quickly! - Rating: 9.0

G. v/d Kamp, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Conversation techniques

"Good impression of Trainer and organization. During the training you will receive good tips to apply in practice". - Assessment: 8.3

Friso Bakker, Carrefour Welfare group Noordoostpolder - Conversation techniques

"The training increases self-confidence. You learn to have an optimal conversation, you can also finish awkward conversations in a good way". - Assessment: 9.2

K. Skipper, Intermaris - Conversation techniques

"A fun and above all educational training that helps you improve your communication. Making you aware of what you are saying and processing (in the right way) the communication you receive. Definitely a must for anyone who wants to develop themselves." - Rating: 9.0

J. Klaver, UwHuisveilig Advies B.V. - Conversation techniques

"The training was good and varied. The alternation of theory with practical, realistic exercises was so well attuned to each other that there were no boring moments and it remained constantly fascinating. The training was given by a professional instructor who was not pedantic after all and who also dared to be vulnerable, without losing leadership. She gave very constructive criticism which kept the motivation good. Very good is the use of audio support, models and game situations. All in all the training is very good to become aware of what you are doing in conversations and what you could develop or change. You quickly become aware of your strengths and weaknesses." - Assessment: 8.4

L. Country house - Conversation techniques

"Very professional and practice-oriented. Customization connects to your daily work." - Assessment: 9.6

B. Görlitz, City of Rotterdam - Conversation techniques

"A useful training in which the enthusiastic and expert trainer knows how to combine theory and practice well". - Rating: 8.5

L.P. Hofstra, Utrecht University - Conversation techniques

"Very instructive!" - Assessment: 8.4

Christel Ockhuijsen, Eyescan eye care clinic Vision - Conversation techniques

"Interesting to reflect on situations at work and reflect on your behavior and functioning in a professional environment." - Review: 7.6

A.G. Weisz, Municipality of Amsterdam City Centre - Conversation techniques

"Very nice practical training, in which there was a lot of room to practice our own case. Saar listened very well, has an open attitude, gave very good feedback and valuable tips with which we could get started right away. Also created a nice open atmosphere. Top! Use of videos also very valuable." - Rating: 9.0

Marion Bekebrede, Cygnific B.V. - Conversation techniques

"Content is instructive but can also be used by the trainer. Only with the teaching material would you certainly acquire the knowledge but to apply it you need guidance. An instructive fabric that really helps you find out how you look and want to look and feel. Our trainer was great and listened to us to handle our complaints."

- Interview techniques

"Good training that fits well with your learning goals. There is a relaxed atmosphere so that you can open up quickly, partly due to the small groups! - Assessment: 8.2

Silvia Vermeulen, Bartimeus - Conversation techniques

"In a short period of time you get a good idea of what you can apply yourself in conversations with residents or institutions. The trainer is brought in a "playful" way and remains interesting. Working with the actor(s) gives an even better insight". - Review: 8.8

L. Hollyhock, City of Rotterdam - Conversation techniques

"Recently followed the conversation techniques training at LearnIT. The content of this training was very instructive and interesting. Moreover, taught by an excellent teacher! Learned a lot from it. For this training, LearnIT is definitely recommended". - Rating: 8.6

M. Pantshuijsen, Wigo4it - Conversation techniques

"This was a training you'll keep up with. After a piece of theory you as a participant immediately go into practice by working with your own examples. There is a lot of room for getting and giving feedback and the trainer makes sure that this is done in a respectful and safe way. A good basis for anyone who wants to explore their strengths and weaknesses in conversation skills"! - Rating: 8.6

D.M.B. Metaal, St. Lijn1 Haaglanden - Conversation techniques

"Through the training you gain insight into your own style of communication. Because of the group dynamics you also learn things from others, which is very pleasant. By means of role-plays you practice situations that you previously got stuck in. With the knowledge from this training you become more confident in conversations". - Review: 8.8

S. Berswerda - Conversation techniques

"I did the training on 15 and 29 March 2012 in The Hague. Very good training with lots of exercises. The lesson material was well worked out and understandable. It was an enjoyable workout. I learned a lot from it. The accessibility of the location was also very good. I've already got the next training scheduled." - Assessment: 9.2

R. Landman, ECT - Conversation techniques

"It's an educational training. The information you get suits you as a person. During class that will be sharpened to what you need. After the training you become more aware of what you are doing and of what is being said during a conversation". - Assessment: 8.4

A. Kool, Luba Personnel Services - Conversation techniques

"' Teaching and interesting training, in which you learn how to start a conversation with e.g. bad news conversation.'" - Assessment: 8.2

H.J. Crown. DZB Leiden - Conversation techniques

"Very professional organization and top trainers with good experience and explanation." - Assessment: 9.4

D. Dekker, City of Rotterdam - Conversation techniques

"Training is tailored as much as possible and made practical with many role-plays. I could work with it right away!" - Review: 7.8

E. van de Wijn, Hoteschool Amersfoort - Conversation techniques

"The training covers an extensive amount of theory without getting boring! Practical examples and experiences of others challenge you to immediately put what you have learned into practice. After attending this course you will be a better equipped and more conscious interlocutor and your consulting skills will be up to date again". - Rating: 8.6

I. van Riet, FM Haaglanden - Conversation techniques

"It's a tailor-made training that's very practical!" - Assessment: 8.4

D. Kolstee, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Conversation techniques

"Excellent training, good combination of theory and practice with instructive practical assignments. The trainer did a great job." - Assessment: 7.4

N. Lagerberg, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Conversation techniques

"Lively course focused on the participant and their needs with a lot of practice so that the day flies by and you learn a lot without feeling like you're stomping." - Review: 7.7

Birgitta Blank, Rhineland Lyceum Foundation, European School The Hague - Conversation techniques

"Inspirational training with a lot of own input so you can put it into practice." - Assessment: 7.5

S. Suir, Municipality of Amsterdam City Centre - Conversation techniques

"At first, I didn't know what to expect from the interview techniques training, it's a broad term. By using my own input, the telephone and e-mail contact with the trainer before the start and the theory from the trainer it became two very instructive, productive training days". - Review: 8.7

Simone van der Kooij, Coachfield School - Conversation techniques

"This training fit in perfectly with my learning goal of better communication." - Assessment: 8.1

Erik Beckers, GEA Bakel - Conversation techniques

"I thought it was a nice lesson, instructive and at a good pace. Sufficient attention was paid to the topics we had asked for, time was also taken for it. Also nice was the trainer, who quietly explained the topics we wanted to discuss. Thank you Marco Schmidt Work Assistant Reintegration". - Review: 7.9

Marco Schmidt, DZB Leiden - Conversation techniques

"The training has given me insight into why I conduct conversations the way I do and what I can do to break through these patterns and what techniques I can then use to become a better conversational partner". - Rating: 8.6

J. Meijer - Conversation techniques

"Had a great training that matched my needs as a participant. In a quiet, easily accessible place, an expert trainer treated the lesson material. This involves interactive switching to meet the needs of the participant". - Rating: 8.6

R. van de Wal, Municipality of The Hague Ambulance Care GGD Haaglanden - Conversation techniques

"Very nice workout. Very instructive. I was lucky to get into a nice group, that makes a difference." - Review: 7.8

E. Lammertink, Vestia - Conversation techniques

"Great training that not only enhances your personal skills, but also the team spirit of you and your colleagues." - Assessment: 8.2

J. Beijersbergen, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Conversation techniques

"Tailor-made training aimed at providing practically applicable handles for various communication issues". - Review: 7.6

L. van Waardenburg, Rotterdam City of Residence - Conversation techniques

"It's a pleasure to follow this training. The trainer had prepared himself well by calling in advance and by asking about my personal learning goals. These were then included in the programme on a tailor-made basis. Received a lot of learned and well-groomed course material. Highly recommended!" - Rating: 9.0

M. van der Burght, Municipality of Arnhem - Conversation techniques

"As a person, do you run into things in the field of communication? In addition, do you want to develop yourself better in this, so that you will feel more powerful in situations? Then the interview techniques training is the right one. You will learn to deal with situations that are difficult for you and you will gain new insights on how you can communicate best. It has given me many new and good insights."

- Interview techniques

"The basic skills of conversation. Explained in a compact way. And immediately practiced intensively in a small group. It's your turn. From this training you take your skills with you and you can apply them right away." - Rating: 8.6

H. Schoordijk, Province of North Holland - Conversation techniques

"The training was practice-oriented so you could try what you learned directly in practice. Feedback on the second day was also very pleasant." - Review: 8.8

C. Cazier, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Conversation techniques

"Educational, interesting." - Assessment: 8.2

J. van Oosten, Zorg en Zekerheid - Conversation techniques