Learnit Training
Course Interview Techniques
  • Learn how to use the right techniques to reach your conversation goal.
  • Get and keep control of a conversation and learn how to steer a conversation
  • Become aware of your own qualities and pitfalls and what effect this has on the course of a conversation.
  • Learn to listen carefully to your conversation partner, with an eye for his or her frame of reference.
  • Recognize resistance from yourself and others and learn how to deal with it

You apply conversation techniques in order to communicate as effectively as possible with your interlocutor. It seems a paradox, but by connecting well with the other you are better able to steer the conversation in the direction you want. In our two-day training you will learn to consciously determine your strategy and conversation techniques to achieve your goals, making conversations more enjoyable, more effective and more efficient.

Yes, I want to know more

"Very fine practical training, in which there was plenty of room to practice our own case. Saar listened very well, has an open attitude, gave very good feedback and valuable tips with which we could get started immediately. Also created a fine open atmosphere. Top! Use of videos also very valuable. "-Rating: 9.0

learnit Conversation techniques

Course Interview Techniques

Would you like to improve your general conversation technique so that you become more proficient in conducting and directing conversations? Whereas our Communication Skills training is much more about your own way of communicating and expressing yourself, conversation techniques are about using your way of communicating in order to connect with your interlocutor. It seems like a paradox, but by connecting well with the other you are better able to steer the conversation in the direction you want.

As a thread we take the iceberg theory: below and above the water surface. If we want to show effective behaviour above water, it is important to know how that behavior is achieved under water (whether or not). What is going on under water, so that we do not manage to show some behaviour above water?

In The training conversation techniques you learn to become aware of your own qualities and pitfalls and what effect this has on the course of a conversation. You will learn to understand the purpose of a conversation, so you can consciously determine your strategy and conversation techniques to achieve this goal. By sharpening your skills, your conversations will be more pleasant, effective and efficient.

Topics

During the training, the following topics are covered:

  • Fresher about how we communicate:

    How does the communication process work and what pitfalls are lurking?

  • Verbal, non-verbal and Paralinguale communication:

    What do you say literally, what do you do with your body, how does your voice sound and what effect does this have on a conversation?

  • The Iceberg theory:

    Concrete observable behaviour (visible to everyone) lies above the water surface. How this behavior comes about and what motives and motivations play a role under the water surface and are not immediately perceptible

  • Sending a (purposeful) conversation: goal, technique and strategy:

    Within each conversation, you aim for a goal, such as bringing bad news, giving feedback or giving your opinion. To achieve this goal, you set out a strategy and put in your techniques. What strategy and techniques will best help you achieve this goal?

  • Listening and conversation skills:

    For example: Aandachtgevende attitude, summarizing, by questions, questioning techniques, feeling reflective

  • From message to process: interaction during a call:

    Understanding communication on content and relational level

  • Connecting to your Interlocutor:

    Attention to the world of experience, the frame of reference, the other

  • Coping with emotions and resistors:

    Recognizing resistance to yourself and the other and how to deal with it

Results

  • You are aware of your own qualities and pitfalls and what effect this has on the course of a conversation;
  • You can use the right techniques to achieve your goal;
  • You are able to get and keep the direction in the conversation (back) and you know how to send a call;
  • You know how to recognize your own resistance and the resistance of others and how you can cope with it and
  • You listen carefully to your interlocutor and have an eye for the frame of reference, so that misunderstandings can be avoided.

Target

This training is ideally suited if you have a lot of conversations and would like to sharpen your skills to make these conversations more enjoyable, effective and efficient. Do you recognize yourself in one or more of the following points?

  • You would like to improve your question techniques to get more information from a conversation
  • You want to create the space in a conversation to listen to each other's expectations or interests
  • You would like more insight into the process of mutual influence during a conversation (communication at the content and relational level)
  • You want to learn which techniques you can best use for a specific conversation goal (bring bad news, confront, make a proposal, give feedback or critique, etc.)
  • You want to prevent a conversation from being derailed by high emotions
  • You want to learn to listen to the other better

This list is Natúúrlijk not complete: everyone is different. What does you want to pay attention to within the theme of conversation techniques?

Method

  • Customised work is central to us: by means of an intake interview the trainer will enumerate your personal learning goals. On this basis, the final programme of the training is determined.
  • We find a safe training atmosphere important because you have to feel comfortable when experimenting with new knowledge and skills.
  • We strongly believe in doing and experiencing, rather than telling about the content of training, which makes all our trainings active in nature.
  • In order to guarantee the quality of the training, we apply a maximum group size of eight participants for the training, so that we can guarantee the learning effect and efficiency.

Language

The training is provided by default in Dutch. The trainer controls the English language. English course material can be used. When registering at least 3 participants, the training can also be provided entirely in English.

Investment

Mentioned prices are per person, including course material. Lunch is included in the training on location.

On location Online
Duration 2 days 4 sessions of three hours
Price per day, excl. VAT € 475,- € 390,-
Total, incl. VAT € 1149,50 € 943,80

Certificate

After completing the training, a LEARNIT certificate will be issued as proof of participation.


References

The Conversation Techniques course has been assessed with an average of 8.5.

"Training is tailored as much as possible and made practical with many role-plays. I could work with it right away!" - Review: 7.8

E. van de Wijn, Hoteschool Amersfoort - Conversation techniques

"The training has a good balance between theory and practical feasibility of set goals. The atmosphere was important, so that the participants showed a good commitment to the conversation techniques and were able to separate excellent results. The course time flew by. Successful training." - Assessment: 7.4

A. Hunter, Municipality of Kampen - Conversation techniques

"Very nice practical training, in which there was a lot of room to practice our own case. Saar listened very well, has an open attitude, gave very good feedback and valuable tips with which we could get started right away. Also created a nice open atmosphere. Top! Use of videos also very valuable." - Rating: 9.0

Marion Bekebrede, Cygnific B.V. - Conversation techniques

"Good training that fits well with your learning goals. There is a relaxed atmosphere so that you can open up quickly, partly due to the small groups! - Assessment: 8.2

Silvia Vermeulen, Bartimeus - Conversation techniques

"Very professional organization and top trainers with good experience and explanation." - Assessment: 9.4

D. Dekker, City of Rotterdam - Conversation techniques

"Professional and customer-focused!" - Assessment: 8.2

A. the Black, Hi Pippeloi - Conversation techniques

"Very instructive!" - Assessment: 8.4

Christel Ockhuijsen, Eyescan eye care clinic Vision - Conversation techniques

"Good preparation, good content, brought well." - Assessment: 8.2

R. Koops, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Conversation techniques

"An organization that wants to teach a way of communicating in an open and honest way without harming people. I've found it very pleasant." - Rating: 8.0

A. van der Hilt, Ministry of the Interior and Kingdom Relations FMHaaglanden - Conversation techniques

"Quality of the training was excellent, with a lot of attention for your own learning objectives. The trainer is very knowledgeable. Because of the many practical exercises and direct feedback through video recordings, I learned a lot in two days. Highly recommended to anyone who wants to improve their conversation techniques." - Rating: 9.0

P. Gerits, Directorate-General for Public Works and Water Management Major Projects and Maintenance - Conversation techniques

"This was a training you'll keep up with. After a piece of theory you as a participant immediately go into practice by working with your own examples. There is a lot of room for getting and giving feedback and the trainer makes sure that this is done in a respectful and safe way. A good basis for anyone who wants to explore their strengths and weaknesses in conversation skills"! - Rating: 8.6

D.M.B. Metaal, St. Lijn1 Haaglanden - Conversation techniques

"A to the point training in which a very good connection was made with the differences between the participants when it comes to conducting conversations. Each participant achieved their own insights and learning goals, and sharing the insights proved to be interesting for everyone. A strong point I found was the use of models, in which the participants were asked to provide the content. This worked much better than presenting a model with the often abstract concepts, which then have to stick and then be put into practice/translated in an exercise". - Rating: 8.0

R. Step, Rhineland Water Board - Conversation techniques

"Highly recommended for everyone."

- Interview techniques

"Good atmosphere, good value for money, learned a lot. Theory is clear, role-plays and exercises fit in well with it. You will gain many new insights in a playful way. I am much more aware of communication and apply the techniques!" - Assessment: 8.4

N. Middelhoven - Conversation techniques

"Nice trainer. Role-playing games were very educational." - Review: 7.8

N. Aghris, City of Rotterdam - Conversation techniques

"It's an educational training. The information you get suits you as a person. During class that will be sharpened to what you need. After the training you become more aware of what you are doing and of what is being said during a conversation". - Assessment: 8.4

A. Kool, Luba Personnel Services - Conversation techniques

"You learn to deal with conversation in a very nice, relaxed way. There is quite a lot of practice with the many kinds of conversations that are there. Because the exercises are filmed, you get a good picture of what is going well and what is going less well when it is shown again later on". - Review: 7.6

C. Choirboat, Du Pont de Nemours - Conversation techniques

"Practicing the group conversations gives good insight into what works and what practical pitfalls are." - Review: 8.8

D. van Haard, Municipality of Arnhem - Conversation techniques

"An interesting instructive training, in which I got a lot of tips. I'm definitely going to try to apply these tips." - Review: 8.8

C.J. van der Tak, Ministry of the Interior and Kingdom Relations (BZK) - Conversation techniques

"The subject matter was expertly alternated with practical exercises. The trainer communicates the material to the participants in a professional and enthusiastic way. Due to the small number of participants, everyone was covered extensively. A training that's recommended." - Assessment: 8.4

J. Roosenboom, Ministry of Economic Affairs (EZ) - Conversation techniques

"Tailor-made training aimed at providing practically applicable handles for various communication issues". - Review: 7.6

L. van Waardenburg, Rotterdam City of Residence - Conversation techniques

"I did the training on 15 and 29 March 2012 in The Hague. Very good training with lots of exercises. The lesson material was well worked out and understandable. It was an enjoyable workout. I learned a lot from it. The accessibility of the location was also very good. I've already got the next training scheduled." - Assessment: 9.2

R. Landman, ECT - Conversation techniques

"Educational, interesting." - Assessment: 8.2

J. van Oosten, Zorg en Zekerheid - Conversation techniques

"The course was practice-oriented and seamlessly matched the wishes and input of the participants. The course leader felt what was needed and also filled the course in a varied way with (short piece of) theory, practical applications and role play. I would definitely recommend this course!" - Rating: 9.0

Adriana de Bruine, Carrefour Welfare Group Noordoostpolder - Conversation techniques

"Training was focused on practice this made the training very good. Furthermore, everything was well organized and I can definitely recommend this training! - Review: 8.8

Ruud Tummers, T-Mobile Netherlands B.V. - Conversation techniques

"' Teaching and interesting training, in which you learn how to start a conversation with e.g. bad news conversation.'" - Assessment: 8.2

H.J. Crown. DZB Leiden - Conversation techniques

"This training was very instructive. The lines of communication with Learnit are very short, fine." - Rating: 8.0

P. Wolf, ABN Amro Bank Insurance - Conversation techniques

"Great training that not only enhances your personal skills, but also the team spirit of you and your colleagues." - Assessment: 8.2

J. Beijersbergen, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Conversation techniques

"I found the teaching days to be very pleasant and instructive. Recommendable and worth repeating." - Assessment: 8.2

Y.L. Tuyt, Ministry of the Interior and Kingdom Relations (BZK) - Conversation techniques

"Good impression of the training. It's a training with plenty of practical exercises." - Review: 7.8

L. the Lord, UNET - Conversation techniques

"Excellent training, good combination of theory and practice with instructive practical assignments. The trainer did a great job." - Assessment: 7.4

N. Lagerberg, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Conversation techniques

"A useful training in which the enthusiastic and expert trainer knows how to combine theory and practice well". - Rating: 8.5

L.P. Hofstra, Utrecht University - Conversation techniques

"Had a great training that matched my needs as a participant. In a quiet, easily accessible place, an expert trainer treated the lesson material. This involves interactive switching to meet the needs of the participant". - Rating: 8.6

R. van de Wal, Municipality of The Hague Ambulance Care GGD Haaglanden - Conversation techniques

"The training covers an extensive amount of theory without getting boring! Practical examples and experiences of others challenge you to immediately put what you have learned into practice. After attending this course you will be a better equipped and more conscious interlocutor and your consulting skills will be up to date again". - Rating: 8.6

I. van Riet, FM Haaglanden - Conversation techniques

"Lively course focused on the participant and their needs with a lot of practice so that the day flies by and you learn a lot without feeling like you're stomping." - Review: 7.7

Birgitta Blank, Rhineland Lyceum Foundation, European School The Hague - Conversation techniques

"Through the training you gain insight into your own style of communication. Because of the group dynamics you also learn things from others, which is very pleasant. By means of role-plays you practice situations that you previously got stuck in. With the knowledge from this training you become more confident in conversations". - Review: 8.8

S. Berswerda - Conversation techniques

"As a person, do you run into things in the field of communication? In addition, do you want to develop yourself better in this, so that you will feel more powerful in situations? Then the interview techniques training is the right one. You will learn to deal with situations that are difficult for you and you will gain new insights on how you can communicate best. It has given me many new and good insights."

- Interview techniques

"An organizational training in which you can indicate your wishes in advance." - Rating: 8.0

I. van den Berg, Hi Pippeloi - Conversation techniques

"Very instructive, able to learn a lot that I can directly practice and make my own. There was a lot of varied teaching material. Also the reference work, the book and the folder with info is nice to look back at. My learning goals have been well covered in the training, which has helped me a lot. The training was varied, which allowed me to keep my attention and be actively involved. Everyone felt safe enough to dare to learn." - Assessment: 9.2

R. van Cauteren, UwHuisSafe Advice B.V. - Conversation techniques

"The basic skills of conversation. Explained in a compact way. And immediately practiced intensively in a small group. It's your turn. From this training you take your skills with you and you can apply them right away." - Rating: 8.6

H. Schoordijk, Province of North Holland - Conversation techniques

"A very interesting, instructive and also fun training for everyone. In addition, the trainer also met all my expectations and knew how to convey the fabric clear, clear, interactive and in a fun, instructive way. An absolute must for anyone who wants to learn to communicate better. "

Ronald Jacobs, Medicamus Facilitair B.V. - Conversation techniques

"The training was good and varied. The alternation of theory with practical, realistic exercises was so well attuned to each other that there were no boring moments and it remained constantly fascinating. The training was given by a professional instructor who was not pedantic after all and who also dared to be vulnerable, without losing leadership. She gave very constructive criticism which kept the motivation good. Very good is the use of audio support, models and game situations. All in all the training is very good to become aware of what you are doing in conversations and what you could develop or change. You quickly become aware of your strengths and weaknesses." - Assessment: 8.4

L. Country house - Conversation techniques

"In a short period of time you get a good idea of what you can apply yourself in conversations with residents or institutions. The trainer is brought in a "playful" way and remains interesting. Working with the actor(s) gives an even better insight". - Review: 8.8

L. Hollyhock, City of Rotterdam - Conversation techniques

"The professionalism of the course leader (Roeli), attention to personal learning goals and connection within the course participants has ensured that the training in conversation techniques has been experienced as very positive.

- Interview techniques

"I had initially signed up for another training course (interview techniques). During a conversation with Learnit Training, it turned out that this training also fitted in well with my wishes. They figured that out. We were with a small group and therefore the training could be made very much to our learning goals. The trainer was very flexible, she moved along with our answers to questions. You felt she wanted to help you move forward. I think she has a lot of knowledge and expertise. I've enjoyed her, she's inspired me." - Rating: 10.0

A. Wösten, Icare Foundation - Conversation techniques

"I found the training to be good and above all useful and instructive. Despite the fact that I'm not feeling well at the moment and I'm not myself, I have learned a lot from it. People usually look up to role-playing, but once you get over the 'fear', it's very fun and educational to do a role-playing game". - Rating: 9.0

M. Mulder, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Conversation techniques

"The training has given me insight into why I conduct conversations the way I do and what I can do to break through these patterns and what techniques I can then use to become a better conversational partner". - Rating: 8.6

J. Meijer - Conversation techniques

"Good impression of Trainer and organization. During the training you will receive good tips to apply in practice". - Assessment: 8.3

Friso Bakker, Carrefour Welfare group Noordoostpolder - Conversation techniques

"A fun and above all educational training that helps you improve your communication. Making you aware of what you are saying and processing (in the right way) the communication you receive. Definitely a must for anyone who wants to develop themselves." - Rating: 9.0

J. Klaver, UwHuisveilig Advies B.V. - Conversation techniques

"This training fit in perfectly with my learning goal of better communication." - Assessment: 8.1

Erik Beckers, GEA Bakel - Conversation techniques