Learnit Training
Course Interview Techniques
  • Learn how to use the right techniques to reach your conversation goal.
  • Get and keep control of a conversation and learn how to steer a conversation
  • Become aware of your own qualities and pitfalls and what effect this has on the course of a conversation.
  • Learn to listen carefully to your conversation partner, with an eye for his or her frame of reference.
  • Recognize resistance from yourself and others and learn how to deal with it

You apply conversation techniques in order to communicate as effectively as possible with your interlocutor. It seems a paradox, but by connecting well with the other you are better able to steer the conversation in the direction you want. In our two-day training you will learn to consciously determine your strategy and conversation techniques to achieve your goals, making conversations more enjoyable, more effective and more efficient.

Yes, I want to know more

"Initially I didn't know so well what I could expect in the training conversation techniques, it's a broad concept. By bringing in your own input, the telephone and mail contact with the trainer before the start and the theory from the trainer, it has become two very instructive, productive training days. "-Rating: 8.7

learnit Conversation techniques

Course Interview Techniques

Would you like to improve your general conversation technique so that you become more proficient in conducting and directing conversations? Whereas our Communication Skills training is much more about your own way of communicating and expressing yourself, conversation techniques are about using your way of communicating in order to connect with your interlocutor. It seems like a paradox, but by connecting well with the other you are better able to steer the conversation in the direction you want.

As a thread we take the iceberg theory: below and above the water surface. If we want to show effective behaviour above water, it is important to know how that behavior is achieved under water (whether or not). What is going on under water, so that we do not manage to show some behaviour above water?

In The training conversation techniques you learn to become aware of your own qualities and pitfalls and what effect this has on the course of a conversation. You will learn to understand the purpose of a conversation, so you can consciously determine your strategy and conversation techniques to achieve this goal. By sharpening your skills, your conversations will be more pleasant, effective and efficient.


During the training, the following topics are covered:

  • Fresher about how we communicate:

    How does the communication process work and what pitfalls are lurking?

  • Verbal, non-verbal and Paralinguale communication:

    What do you say literally, what do you do with your body, how does your voice sound and what effect does this have on a conversation?

  • The Iceberg theory:

    Concrete observable behaviour (visible to everyone) lies above the water surface. How this behavior comes about and what motives and motivations play a role under the water surface and are not immediately perceptible

  • Sending a (purposeful) conversation: goal, technique and strategy:

    Within each conversation, you aim for a goal, such as bringing bad news, giving feedback or giving your opinion. To achieve this goal, you set out a strategy and put in your techniques. What strategy and techniques will best help you achieve this goal?

  • Listening and conversation skills:

    For example: Aandachtgevende attitude, summarizing, by questions, questioning techniques, feeling reflective

  • From message to process: interaction during a call:

    Understanding communication on content and relational level

  • Connecting to your Interlocutor:

    Attention to the world of experience, the frame of reference, the other

  • Coping with emotions and resistors:

    Recognizing resistance to yourself and the other and how to deal with it


  • You are aware of your own qualities and pitfalls and what effect this has on the course of a conversation;
  • You can use the right techniques to achieve your goal;
  • You are able to get and keep the direction in the conversation (back) and you know how to send a call;
  • You know how to recognize your own resistance and the resistance of others and how you can cope with it and
  • You listen carefully to your interlocutor and have an eye for the frame of reference, so that misunderstandings can be avoided.


This training is ideally suited if you have a lot of conversations and would like to sharpen your skills to make these conversations more enjoyable, effective and efficient. Do you recognize yourself in one or more of the following points?

  • You would like to improve your question techniques to get more information from a conversation
  • You want to create the space in a conversation to listen to each other's expectations or interests
  • You would like more insight into the process of mutual influence during a conversation (communication at the content and relational level)
  • You want to learn which techniques you can best use for a specific conversation goal (bring bad news, confront, make a proposal, give feedback or critique, etc.)
  • You want to prevent a conversation from being derailed by high emotions
  • You want to learn to listen to the other better

This list is Natúúrlijk not complete: everyone is different. What does you want to pay attention to within the theme of conversation techniques?


  • Customised work is central to us: by means of an intake interview the trainer will enumerate your personal learning goals. On this basis, the final programme of the training is determined.
  • We find a safe training atmosphere important because you have to feel comfortable when experimenting with new knowledge and skills.
  • We strongly believe in doing and experiencing, rather than telling about the content of training, which makes all our trainings active in nature.
  • In order to guarantee the quality of the training, we apply a maximum group size of eight participants for the training, so that we can guarantee the learning effect and efficiency.


The training is provided by default in Dutch. The trainer controls the English language. English course material can be used. When registering at least 3 participants, the training can also be provided entirely in English.


Mentioned prices are per person, including course material. Lunch is included in the training on location.

On location Online
Duration 2 days 4 sessions
Price per day, excl. VAT € 475,- € 390,-
Total, incl. VAT € 1149,50 € 943,80


After completing the training, a LEARNIT certificate will be issued as proof of participation.


The Conversation Techniques course has been assessed with an average of 8.5.

"The training is absolutely recommended. In advance you can pass on your learning goals during a short telephone contact with the trainer. All your goals will then be addressed. The trainer teaches in a very fun way, structure without being imposed too much. Input from participants is highly appreciated. Presenting in front of the camera seems scary at first, but it is very instructive and in the end very fun. Besides being very instructive and easy to apply, I also found the days very enjoyable. Too bad it's over. Luckily I still have my teaching materials with notes and the important things are still in my head". - Assessment: 8.4

G.T. Huitema, Ministry of the Interior and Kingdom Relations (BZK) - Conversation techniques

"At first, I didn't know what to expect from the interview techniques training, it's a broad term. By using my own input, the telephone and e-mail contact with the trainer before the start and the theory from the trainer it became two very instructive, productive training days". - Review: 8.7

Simone van der Kooij, Coachfield School - Conversation techniques

"An interesting instructive training, in which I got a lot of tips. I'm definitely going to try to apply these tips." - Review: 8.8

C.J. van der Tak, Ministry of the Interior and Kingdom Relations (BZK) - Conversation techniques

"Excellent training, good combination of theory and practice with instructive practical assignments. The trainer did a great job." - Assessment: 7.4

N. Lagerberg, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Conversation techniques

"Lively course focused on the participant and their needs with a lot of practice so that the day flies by and you learn a lot without feeling like you're stomping." - Review: 7.7

Birgitta Blank, Rhineland Lyceum Foundation, European School The Hague - Conversation techniques

"The subject matter was expertly alternated with practical exercises. The trainer communicates the material to the participants in a professional and enthusiastic way. Due to the small number of participants, everyone was covered extensively. A training that's recommended." - Assessment: 8.4

J. Roosenboom, Ministry of Economic Affairs (EZ) - Conversation techniques

"Inspirational training with a lot of own input so you can put it into practice." - Assessment: 7.5

S. Suir, Municipality of Amsterdam City Centre - Conversation techniques

"It's a tailor-made training that's very practical!" - Assessment: 8.4

D. Kolstee, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Conversation techniques

"I thought it was a nice lesson, instructive and at a good pace. Sufficient attention was paid to the topics we had asked for, time was also taken for it. Also nice was the trainer, who quietly explained the topics we wanted to discuss. Thank you Marco Schmidt Work Assistant Reintegration". - Review: 7.9

Marco Schmidt, DZB Leiden - Conversation techniques

"Content is instructive but can also be used by the trainer. Only with the teaching material would you certainly acquire the knowledge but to apply it you need guidance. An instructive fabric that really helps you find out how you look and want to look and feel. Our trainer was great and listened to us to handle our complaints."

- Interview techniques

"A useful training in which the enthusiastic and expert trainer knows how to combine theory and practice well". - Rating: 8.5

L.P. Hofstra, Utrecht University - Conversation techniques

"Very useful training with good applied theory in practical exercises!" - Rating: 9.0

E. Rose, Pilar Games - Conversation techniques

"An organizational training in which you can indicate your wishes in advance." - Rating: 8.0

I. van den Berg, Hi Pippeloi - Conversation techniques

"It's an educational training. The information you get suits you as a person. During class that will be sharpened to what you need. After the training you become more aware of what you are doing and of what is being said during a conversation". - Assessment: 8.4

A. Kool, Luba Personnel Services - Conversation techniques

"This was a training you'll keep up with. After a piece of theory you as a participant immediately go into practice by working with your own examples. There is a lot of room for getting and giving feedback and the trainer makes sure that this is done in a respectful and safe way. A good basis for anyone who wants to explore their strengths and weaknesses in conversation skills"! - Rating: 8.6

D.M.B. Metaal, St. Lijn1 Haaglanden - Conversation techniques

"The basic skills of conversation. Explained in a compact way. And immediately practiced intensively in a small group. It's your turn. From this training you take your skills with you and you can apply them right away." - Rating: 8.6

H. Schoordijk, Province of North Holland - Conversation techniques

"As a person, do you run into things in the field of communication? In addition, do you want to develop yourself better in this, so that you will feel more powerful in situations? Then the interview techniques training is the right one. You will learn to deal with situations that are difficult for you and you will gain new insights on how you can communicate best. It has given me many new and good insights."

- Interview techniques

"The training was very good. In two days a lot of items were discussed, taking into account the needs of the group. Because there was a small group, everyone was treated very well. Super enthusiastic, inspiring and also very versatile trainer. Good mix between theory and exercises. She is good at explaining and makes good use of appealing examples. All available options were used (the room was filled with sheets). She is handy with video and uses it convincingly to hold up a mirror to the participants". - Assessment: 9.2

K. van Wieren - Conversation techniques

"Over the past few months we have been inundated with training and courses within FMHaaglanden. Took me a lot of effort to recharge for this course. Once present, I was taken in by the enthusiasm of the trainers, which made it an instructive training and it flew by quickly! - Rating: 9.0

G. v/d Kamp, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Conversation techniques

"In spite of its short duration, this training course gave an exact answer to my question. There was enough room for practice, relevant input and materials from the trainer and was given in a very pleasant atmosphere. A great deal of attention was paid to attuning to the wishes of the participants, without losing direction. With this I find the training itself an example for good conversation techniques/communication". - Rating: 9.8

G. de Boer, ORETC - Conversation techniques

"This training fit in perfectly with my learning goal of better communication." - Assessment: 8.1

Erik Beckers, GEA Bakel - Conversation techniques

"The Learni training has made me especially aware of the differences between good and less good ways of communication and how this leads to behavioural change. This has a positive influence and effect on customer friendliness, service to others and ultimately to overall cooperation and relationship improvement". - Assessment: 7.4

M.J.H. of the Wetering, Advaita Yoga Center - Conversation techniques

"Educational, interesting." - Assessment: 8.2

J. van Oosten, Zorg en Zekerheid - Conversation techniques

"The Rose of Leary, very useful! If you understand that, communicating is a lot easier." - Assessment: 9.2

S.J.G. Bieman, Municipality of Alkmaar - Conversation techniques

"' Teaching and interesting training, in which you learn how to start a conversation with e.g. bad news conversation.'" - Assessment: 8.2

H.J. Crown. DZB Leiden - Conversation techniques

"A very interesting, instructive and also fun training for everyone. In addition, the trainer also met all my expectations and knew how to convey the fabric clear, clear, interactive and in a fun, instructive way. An absolute must for anyone who wants to learn to communicate better. "

Ronald Jacobs, Medicamus Facilitair B.V. - Conversation techniques

"From a general point of view, this training has established an excellent link with the specific tasks for which we wanted to follow this course". - Rating: 9.0

H.J. van Tellegen, Municipality of Bunschoten - Conversation techniques

"It's a pleasure to follow this training. The trainer had prepared himself well by calling in advance and by asking about my personal learning goals. These were then included in the programme on a tailor-made basis. Received a lot of learned and well-groomed course material. Highly recommended!" - Rating: 9.0

M. van der Burght, Municipality of Arnhem - Conversation techniques

"The training was practice-oriented so you could try what you learned directly in practice. Feedback on the second day was also very pleasant." - Review: 8.8

C. Cazier, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Conversation techniques

"The training has given me insight into why I conduct conversations the way I do and what I can do to break through these patterns and what techniques I can then use to become a better conversational partner". - Rating: 8.6

J. Meijer - Conversation techniques

"The professionalism of the course leader (Roeli), attention to personal learning goals and connection within the course participants has ensured that the training in conversation techniques has been experienced as very positive.

- Interview techniques

"The training was good and varied. The alternation of theory with practical, realistic exercises was so well attuned to each other that there were no boring moments and it remained constantly fascinating. The training was given by a professional instructor who was not pedantic after all and who also dared to be vulnerable, without losing leadership. She gave very constructive criticism which kept the motivation good. Very good is the use of audio support, models and game situations. All in all the training is very good to become aware of what you are doing in conversations and what you could develop or change. You quickly become aware of your strengths and weaknesses." - Assessment: 8.4

L. Country house - Conversation techniques

"A to the point training in which a very good connection was made with the differences between the participants when it comes to conducting conversations. Each participant achieved their own insights and learning goals, and sharing the insights proved to be interesting for everyone. A strong point I found was the use of models, in which the participants were asked to provide the content. This worked much better than presenting a model with the often abstract concepts, which then have to stick and then be put into practice/translated in an exercise". - Rating: 8.0

R. Step, Rhineland Water Board - Conversation techniques

"Recently followed the conversation techniques training at LearnIT. The content of this training was very instructive and interesting. Moreover, taught by an excellent teacher! Learned a lot from it. For this training, LearnIT is definitely recommended". - Rating: 8.6

M. Pantshuijsen, Wigo4it - Conversation techniques

"Training is tailored as much as possible and made practical with many role-plays. I could work with it right away!" - Review: 7.8

E. van de Wijn, Hoteschool Amersfoort - Conversation techniques

"It's an excellent training with a lot of practical assignments. You get a lot of handles on how to steer a conversation in the best possible way." - Rating: 10.0

H. vom Hofe, PCBO - Conversation techniques

"Good training that fits well with your learning goals. There is a relaxed atmosphere so that you can open up quickly, partly due to the small groups! - Assessment: 8.2

Silvia Vermeulen, Bartimeus - Conversation techniques

"Good, clear training in which I've learned a lot of things that I can certainly apply in practice!" - Review: 8.8

J. Wismans, Hendrik Pierson College - Conversation techniques

"A fun and above all educational training that helps you improve your communication. Making you aware of what you are saying and processing (in the right way) the communication you receive. Definitely a must for anyone who wants to develop themselves." - Rating: 9.0

J. Klaver, UwHuisveilig Advies B.V. - Conversation techniques

"Very nice practical training, in which there was a lot of room to practice our own case. Saar listened very well, has an open attitude, gave very good feedback and valuable tips with which we could get started right away. Also created a nice open atmosphere. Top! Use of videos also very valuable." - Rating: 9.0

Marion Bekebrede, Cygnific B.V. - Conversation techniques

"Very interesting and instructive, even though the subject matter of certain subjects was already known. Every trainer comes up with new and different tips and handles. Good alternation of theory and exercises. A lot of personal attention, because of the small group composition. Professionally set up; well prepared, pleasant intake interview in advance and useful reference work. I've gained a lot of knowledge. I'm working on it and applying it on a daily basis. Nice!" - Assessment: 8.2

J. Versluys, Mooiland - Conversation techniques

"You learn to deal with conversation in a very nice, relaxed way. There is quite a lot of practice with the many kinds of conversations that are there. Because the exercises are filmed, you get a good picture of what is going well and what is going less well when it is shown again later on". - Review: 7.6

C. Choirboat, Du Pont de Nemours - Conversation techniques

"Highly recommended for everyone."

- Interview techniques

"Good impression of the training. It's a training with plenty of practical exercises." - Review: 7.8

L. the Lord, UNET - Conversation techniques

"Good preparation, good content, brought well." - Assessment: 8.2

R. Koops, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Conversation techniques

"Good atmosphere, good value for money, learned a lot. Theory is clear, role-plays and exercises fit in well with it. You will gain many new insights in a playful way. I am much more aware of communication and apply the techniques!" - Assessment: 8.4

N. Middelhoven - Conversation techniques

"I found the teaching days to be very pleasant and instructive. Recommendable and worth repeating." - Assessment: 8.2

Y.L. Tuyt, Ministry of the Interior and Kingdom Relations (BZK) - Conversation techniques

"The training increases self-confidence. You learn to have an optimal conversation, you can also finish awkward conversations in a good way". - Assessment: 9.2

K. Skipper, Intermaris - Conversation techniques

"Good impression of Trainer and organization. During the training you will receive good tips to apply in practice". - Assessment: 8.3

Friso Bakker, Carrefour Welfare group Noordoostpolder - Conversation techniques

"Nice and practical training, exactly tailored to your needs. Practicing conversations was very useful. The pleasant, involved trainer created a personal atmosphere, so that all participants felt free to participate actively and to ask questions. Furthermore, there are plenty of tips and tricks that we can apply immediately. In short, a fun and educational day!"

- Interview techniques