Learnit Training
Course Kepner - Tregoe
  • Resolve problems quickly and effectively
  • Improve the quality of your services
  • Improve your incident management process
  • Prevent miscommunication with customers
  • Reduces the risk of damage caused by problems

Improve your service with the Kepner-Tregoe method for problem analysis? Learn how to effectively solve problems in Learnit's 2-day Kepner-Tregoe course.

Yes, I want to know more

Course Kepner - Tregoe

Improve your service with the Kepner-Tregoe method

Do you recognize this? A customer comes forward with a difficult problem and expects an immediate solution from you. Where to start? Which aspects do you take into account in your problem analysis? What questions do you need to ask? How do you work towards a solution as quickly as possible? And not unimportantly: how do you keep everyone involved well informed?

Kepner-Tregoe is an efficient and effective method for identifying, analysing and solving problems. The Kepner-Tregoe method (KT method) divides the problem into four processes. This helps you to look at every aspect of the problem systematically, to quickly eliminate certain causes and to draw up a structured list of tasks and priorities for each process. This creates a consistent and constructive way of working. In the 2-day Kepner-Tregoe course you will learn how to apply the KT method in your daily work. And how to improve the quality of your services.

Content

On day 1 of the Kepner-Tregoe course you will get to know the basic principles of problem solving decision making (PSDM) methods in general and the Kepner-Tregoe method in particular. What are the application possibilities of Kepner-Tregoe? And the pros and cons? On day 2 you will start using the KT method. Using examples from your daily practice, you will learn how to analyse and solve problems quickly and systematically using the Kepner-Tregoe matrix.

Topics

In the training Kepner-Tregoe the following topics are discussed:

Day one. Introduction Kepner-Tregoe

  • PSDM (problem solving decision making) methods
  • Principles of the Kepner-Tregoe method
  • Applications of Kepner-Tregoe
  • The Kepner-Tregoe matrix

Day two. Effective problem solving with Kepner-Tregoe

  • Situation analysis: what happened?
  • Problem analysis: why did it happen?
  • Decision-making analysis: how should I act (objectives, tasks and priorities)?
  • Analysis of possible problems: what are the expected results?

Target

The Kepner-Tregoe training course is intended for anyone who is involved in identifying and solving problems according to the ITIL incident management process. For example, service desk staff, problem managers, incident managers, auditors or quality managers.

Results

After the course Kepner-Tregoe:

  • Do you know the Kepner-Tregoe method?
  • Do you know the pros and cons of Kepner-Tregoe problem analysis?
  • Do you know the difference between Kepner-Tregoe and other problem management tools.
  • Do you know the areas of application of the Kepner-Tregoe method?
  • Can you apply Kepner-Tregoe in your daily work?
  • You can identify and dissect the processes within the KT method.
  • You can systematically analyse a problem situation.
  • You'll be able to quickly identify the cause.
  • You'll soon know what the right solution is.
  • Draw up a structured list of tasks and priorities in order to achieve that solution.
  • You can improve the quality of your services by implementing Kepner-Tregoe as a standard working method.
  • Are you well prepared for the official Kepner-Tregoe exam?

Prior knowledge

To participate in the Kepner-Tregoe course, you must have knowledge of ITIL Foundation processes Incident and Problem Management. Knowledge of ITIL Service Operation or ITIL Operational Support and Analysis is not necessary, but it is useful.

Note

Lesmethodiek

Learnit offers the Kepner-Tregoe course in various forms of learning, including open enrolment, in-company and workshop.

Language

The training is provided by default in Dutch. The trainer controls the English language. English course material can be used. When registering at least 3 participants, the training can also be provided entirely in English.

Investment

Mentioned prices are per person, including course material. Lunch is included in the training on location.

On location Online
Duration 2 days 4 sessions
Price per day, excl. VAT € 665,- € 580,-
Total, incl. VAT € 1609,30 € 1403,60

Certificate

After completing the training, a LEARNIT certificate will be issued as proof of participation.


References

The Kepner - Tregoe course has been assessed with an average of 8.4.

"Nice practical course that will help you in practice."

"Useful and interesting training!"

"The training was very instructive. The theory and practice were combined very well. It was very nice to be taught in a small group, this gave me an even better chance to achieve my learning goals."

"Very nice school to learn a variety of training with dedicated experts."

"Tailor-made training! From the intake the training is adapted to our (my) wishes. The training fits in well with practice."