- Get behind the core of a complaint, by putting in question and listening techniques
- Practice actively with the efficient and constructive conversations with customers
- Learn how you can draw on different types of "complainants"
- Get tools to establish an efficient klachtafhandelings policy
- Practical training
"An excellent training to discover where the bottlenecks are with yourself. You get "tools" that you can use in practice. Of course, the success of this training will depend on what you can and will start using. "-Rating:
P. Kemp , Terberg LeasingComplaints management: The value of complaints