Learnit Training
Customer-oriented Writing course
  • Small groups
  • Covid-19 safe
  • Experienced teacher
  • Possible online
  • Practical training

Geschreven correspondentie is het visitekaartje van jouw bedrijf. Daarom dient dit goed verzorgd te zijn. In deze training leren we je niet alleen hoe je de schriftelijke correspondentie van het bedrijf op professionele wijze kunt verzorgen, maar ook hoe je deze het beste kunt afstemmen op de geadresseerde.

Yes, I want to know more

Customer-oriented Writing course

Everyone writes for his work. Whether it is an email to confirm appointments, or a report or policy plan: you write to be read and understood. That does not happen by itself. Often it takes more time and attention than you actually have for it. Learnit's writing training can help you write professional texts that happen more quickly and with more confidence.

For this we will first map the training to whom you write and what message you want to convey. That not only determines how you speak to your reader and what you need to tell or not, but also the structure and order of your text. For example, we work from large to small: you learn to divide your text into paragraphs that are logically interconnected, and then formulate clear and concise phrases. And finally, we devote attention to word selection and correct writing.


Below you will find an overview of topics that are discussed in the training customer oriented writing. This programme can be supplemented by subjects from the participants who come out of the intake.

  • What exactly do I tell the reader, and why?
  • What does the reader want to know?
  • What do I want the reader to do?
  • When do I choose a letter and when does email meet?
  • How do I get good with email? (Privacy, answers with/without message, cc'en, etc.)
  • How do I best share my text? A mail message, a letter, a memo, a report?
  • How do I make my text scanable for the impatient reader?
  • Do I choose a formal, neutral or informal style? For whom and in what situations?
  • How do I formulate pleasant and easily readable phrases?


This training is especially practical. Of course we exchange listening, sharing, trying and reflecting (also among themselves). In order to make sure that you actually write better texts in your workplace faster and thus take the training you need, the training is also interactive. You can ask your questions, you will also learn from the other participants and you will get a lot of tips to find an answer in practice on, for example, Word and spelling questions.


The training customer-oriented writing is suitable for all people who regularly write short texts as mail messages and letters for their work.

The training focuses mainly on the Dutch language area. But customer-oriented writing is more international than you think. If you have to write English, German or French for your work, you can still get the most tips out of the feet.

If you are now writing mainly larger documents, then the training clear texts may be better for you. Interested parties who mainly have questions about flawless writing, we strongly recommend the training Dutch spelling and grammar . Feel free to contact Learnit to get advice!


The topics mentioned above are certainly given attention because they directly contribute to better texts. How the program is filled in exactly depends on the intakes that the trainer decreases shortly before the training dates, by mail or by telephone. So you can certainly take points.

Do you have in your team or in the Department of colleagues who are having the same questions? Please contact us to discuss the customised possibilities.

Prior knowledge

For the training customer-oriented writing one has to have a good knowledge of the written and spoken Dutch language at Mbo-level.


The training is provided by default in Dutch. The trainer controls the English language. English course material can be used. When registering at least 3 participants, the training can also be provided entirely in English.


Mentioned prices are per person, including course material. Lunch is included in the training on location.

On location Online
Duration 2 days 4 sessions
Price per day, excl. VAT € 475,- € 390,-
Total, incl. VAT € 1149,50 € 943,80


After completing the training, a LEARNIT certificate will be issued as proof of participation.

Google references about learnit

Course Customer-oriented Writing References


De cursus Klantgericht schrijven is beoordeeld met een gemiddelde van 8.2.

"Good story, expert and inspiring, also a dose of humor."

"Clear training that has helped me a lot in my work. Highly recommended."

"Very good training where you learn at your own pace. Absolutely recommended."