Learnit Training
Course dealing with troublesome people
  • Get to know the causes of troublesome behaviour
  • Recognize pitfalls and potential problems so that you can respond to them at an early stage
  • Become aware of your own role in interaction
  • Gain grip and control during problem situations
  • Learn to deal effectively with troublesome people

Whatever your profession, everyone has to deal with troublesome people. In our two-day training you will not only learn to deal with difficult behaviour, but also to understand where difficult behaviour can come from. You will gain more insight into the other party, but also into your own communication style. You will learn to bypass known pitfalls and to recognise when dealing with someone threatens to become unpleasant, so that you can get to grips with the situation.

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"Problems you encounter in your private and business life are explored in this training. You'll come across yourself in it a few times, and that's very instructive." - Rating: 8.6

learnit Dealing with difficult people

Course dealing with troublesome people

Whatever your profession, everyone has to deal with difficult people. It will not help you to ignore these people as much as possible or to continue to hope that these people will ever change. It is important to take an active role in finding an acceptable way of dealing. By dealing with tricky types in a professional way, your work will not be at risk for your working pleasure, productivity and the functioning of your team.

In the training dealing with troublesome people you learn not only to cope with troublesome behavior, but also to understand where troublesome behavior can come from. You get more insight into the other party, but also in your own communication style. With this information, new, creative solutions are often in sight. In the training, various types of awkward people are examined and the ways you can cope with them are investigated. You will also learn how to circumvent and recognize known pitfalls when dealing with someone is unpleasant. Negative interaction patterns are replaced by productive, so you can get grip on the situation.


During the training, the following topics are covered:

  • Different types of awkward people: with what kind of awkward people do you have to make, private or during your work?

  • What makes someone a tricky person to deal with?: Learn to put the focus on identifiable (problem) behavior, rather than on the person.

  • How do we communicate with each other?: Understanding how the communication process works.

  • Frame Of Reference of yourself and the other's frame of reference: Everyone else is in each other and therefore responds differently to situations. Being aware of this will help you in living in the other.

  • Distinguishing between observations and interpretations: What glasses do you look at for a situation? What are facts and what do you fill in (unconsciously) yourself?

  • Core qualities and core quadrants: You can communicate more effectively if you know what your qualities, pitfalls and allergies are.

  • Distractions for troublesome behavior: Identify pitfalls and potential problems so you can play them early.

  • Your own role in awkward situations: What is your preferred behavior and how do you set yourself up against others?

  • Assertiveness: How do you get up for your own interests, without going over the interests of the other?

  • Coping with stress and resistance: get and maintain grip on the situation.


After training:

  • Do you know where troublesome behavior can come from;
  • You can identify pitfalls and potential problems early;
  • Are you aware of your own role in interaction;
  • Know to keep grip and control during problem situations, giving you
  • Can communicate more effectively with troublesome people.


This training is suitable for anyone who has to deal with difficult people, both professionally and personally.


  • Customised work is central to us: by means of an intake interview the trainer will enumerate your personal learning goals. On this basis, the final programme of the training is determined.
  • We find a safe training atmosphere important because you have to feel comfortable when experimenting with new knowledge and skills.
  • We strongly believe in doing and experiencing, rather than telling about the content of training, which makes all our trainings active in nature.
  • In order to guarantee the quality of the training, we apply a maximum group size of eight participants for the training, so that we can guarantee the learning effect and efficiency.


The training is provided by default in Dutch. The trainer controls the English language. English course material can be used. When registering at least 3 participants, the training can also be provided entirely in English.


Mentioned prices are per person, including course material. Lunch is included in the training on location.

On location Online
Duration 2 days 4 sessions of three hours
Price per day, excl. VAT € 475,- € 390,-
Total, incl. VAT € 1149,50 € 943,80


After completing the training, a LEARNIT certificate will be issued as proof of participation.


We also organize this training online. For this we use Webbex or Zoom. Logging in with Skype is also possible. On request this training can also be organized with Microsoft Teams.

The training lasts 4 sessions of 3 hours, spread over 4 weeks.

  • Until one year after the training you can participate for free.
  • Against payment of the catering costs you can also participate in a classroom training.


The course Dealing with Troublesome People has been assessed with an average of 8.5.

"Good training. Did a lot of practical exercises. Video recording was of great value. We had a very good trainer. Clearly a very experienced professional. I learned an awful lot from her. Actually, she figured out where my bottlenecks were within the hour." - Rating: 8.0

T. Markwat, Robecco - Dealing with difficult people

"Problems you run into privately & professionally are explored in this training. You run into yourself a few times in there, and that's very instructive." - Rating: 8.6

E.J. Block, Dunea N.V. - Dealing with difficult people

"Top training if you deal with other people a lot. You learn a lot about the behaviour of and how to deal with people. But your own inadequacies will also be addressed." - Assessment: 9.4

B. Den Heten, SPS Cryogenics B.V. - Dealing with difficult people

"Concise training with good professional support. Result-oriented and with room for personal input". - Review: 7.9

Monique Stax-van Mossel, Sociom - Dealing with difficult people

"I found the training to be pleasant and instructive. There was a lot of room for personal input. The training made me think about things that I normally take for granted and for that reason I never give much thought to. Then it turns out that when things are unravelled, my view on those same things deepens. I found it interesting to experience that." - Review: 7.9

Conny Videler-Smits, Sociom - Dealing with difficult people

"A good analysis of your person will be made. Almost all handles are usable." - Rating: 9.0

M. Lebour, Ordina - Dealing with difficult people

"This training makes the difference from being able to deal with difficult people emotionally through awareness to being able to deal tactically with difficult people. Highly skilled training and aimed at putting it into practice". - Rating: 8.6

T.J. van den Driesche, Evides Water Company - Dealing with difficult people

"The content of the training is of good quality. There is a good alternation of theory and practice. The lesmaterial is very handy to use as a reference work. The pace of teaching is good to keep up with." - Assessment: 8.2

M. Loeffen, Social Insurance Bank (SVB) - Dealing with difficult people

"Through the practical exercises it has become clear to me that in difficult situations a lot of stress and pressure can be taken away from both parties, only by a correct attitude on my part. That was the so-called eye-opener." - Rating: 9.8

I. Koenen, Southeast Brabant Environmental Department - Dealing with difficult people

"Very positive: respond flexibly to the students' wishes and keep a good eye on which topics still need to be covered". - Assessment: 8.2

E.H. de Jonge, Province of Groningen - Dealing with difficult people

"The training met all expectations. The theme of dealing with difficult people was well explored. There was plenty of room for the participants to get going with their submitted case, but there was also room for other questions. The teaching material was excellent. The trainer was great. The trainer responded very well to a number of developments that were actually not foreseen. She took all the room for that, but still saw an opportunity to work on her goals of the day. Hats off. She saw an opportunity to get participants out of their emotions and put them back into the subject. And created a safe environment, so we felt challenged to go for it. Handsome! An expert, open and flexible organization." - Review: 7.6

A. ten Asbroek, ProBiblio - Dealing with difficult people

"It was a very useful practical training." - Assessment: 8.1

Monique Roosters, Sociom - Dealing with difficult people

"I thought the trainer supervised the session very well and was flexible with what was going on and used that as learning material". - Review: 7.8

H. Janse, ProBiblio - Dealing with difficult people

"Excellent training with many examples that are directly applicable in practice. Material is well cared for and clear. Lestempo perfectly tuned and the duration of the training is also fine. The trainer was personal, with a lot of knowledge and experience in the field of communication. Nice to work with and can empathize with the situations. No 9-5 mentality and really gets you thinking." - Rating: 8.6

R. Girls, Ermeco Digital Communication - Dealing with difficult people

"Training content was fine. Teaching material well clear and professional also nothing to complain about". - Rating: 8.6

R. Side-the-Wild, Police Trade Union ACP - Dealing with difficult people