Learnit Training
Course Motivating conversation
  • Learn the way you can reduce any resistance!
  • Become a better interlocutor!
  • Get people from a ' no ' to a ' yes '!
  • Recognize resistance from yourself and others!
  • Become more aware of the reasons for resistance!

It can be tricky to have a conversation with someone who doesn't want something. The motivating conversation technique is a good way to create change language, also called: yes-language, and to reduce the resistance. During our one-day training you will actively work on the theory and practice of motivating conversation.

Yes, I want to know more

"This training, despite its short duration, provided a precise answer to my question. There was plenty of room for practice, relevant input and materials from the trainer and was given in a very pleasant atmosphere. A great deal of attention was paid to adapting to the wishes of the participants, without losing direction. This makes the training itself an example for good conversation techniques/communication." - Rating: 9.8

learnit Conversation techniques

Course Motivating conversation

Conversations with people who don't want something is sometimes difficult. A discussion with someone in the resistance: just go on. You have the best with the person before, but it is not always possible to bring the conversation to a successful conclusion. Let alone the person to turn to other behaviors or to have a different attitude.

Motivational conversation is a wonderful conversation technique to reduce resistance, increase motivation for change and improve the relationship in case of resistance between two people. In fact, if you have mastered this conversation technique, no resistance is still a problem. You connect easily with the other person and with little effort you know how to get everyone with resistance to a "yes". During our training you will actively engage in the theory and practice of motivational conversation, based on the scientific work of Miller and Rollnick.

Topics

During the training, the following topics are covered:

  • What is motivating conversation? Where does it come from?
  • What is resistance? What is ambivalence? How do you cleverly deal with this?
  • Four important steps during a call: How do you get from No to Yes?
  • Generating Ja-language (also called: Change language)
  • Successful completion

Results

  • You've learned a way to reduce any resistance
  • You become a better interlocutor
  • You realize a lot better what is behind your own resistance
  • Instead of looking up to resistance, you can look like: you know how to get the other one to "yes" language.
  • You get people who don't want to be easier to people who do want to
  • (Troublesome) Colleagues, family, friends, whoever: your relationship remains in the event of resistance

Target

The training is ideal for people who work with clients (care), clients (commerce), children (education) and for all other people who have conversations in their work. What do you want to pay attention to within the theme of motivating conversation?

Method

  • Customised work is central to us: by means of an intake interview the trainer will enumerate your personal learning goals. On this basis, the final programme of the training is determined.
  • We find a safe training atmosphere important because you have to feel comfortable when experimenting with new knowledge and skills.
  • We strongly believe in doing and experiencing, rather than telling about the content of training, which makes all our trainings active in nature.
  • In order to guarantee the quality of the training, we apply a maximum group size of eight participants for the training, so that we can guarantee the learning effect and efficiency.

Language

The training is provided by default in Dutch. The trainer controls the English language. English course material can be used. When registering at least 3 participants, the training can also be provided entirely in English.

Investment

Mentioned prices are per person, including course material. Lunch is included in the training on location.

On location Online
Duration 1 day 2 sessions of three hours
Price per day, excl. VAT € 475,- € 390,-
Total, incl. VAT € 574,75 € 471,90

Certificate

After completing the training, a LEARNIT certificate will be issued as proof of participation.


Online

We also organize this training online. For this we use Webbex or Zoom. Logging in with Skype is also possible. On request this training can also be organized with Microsoft Teams.

The training lasts 2 sessions of 3 hours, spread over 2 weeks.

  • Until one year after the training you can participate for free.
  • Against payment of the catering costs you can also participate in a classroom training.

References

The motivational conversation course has been assessed with an average of 8.5.

"An instructive and dynamic tailor-made training."

- Motivating conversation

"A lot of room was given to deal with each other's personal issues. The trainer gave clear explanations and good examples. He made me think!"

- Motivating conversation

"Professional and customer-focused!" - Assessment: 8.2

A. the Black, Hi Pippeloi - Conversation techniques

"A well-organized training with a practically applicable method. Through a clear explanation and general communication it was nice to follow this training."

- Selection calls with STAR

"Tailor-made training to suit your learning goals!" - Rating: 8.0

D. Hanemaaijer, Rainbow School - Conversation techniques

"Interesting training: instructive and good trainers." - Assessment: 7.4

P.T. van Twillert, Municipality of Bunschoten - Interview techniques (follow-up training)

"A training with personal attention for the participants, in a pleasant environment and a good location." - Assessment: 8.2

H. Bleeker, Municipality of Landsmeer - Conducting performance and appraisal interviews

"The training was good and varied. The alternation of theory with practical, realistic exercises was so well attuned to each other that there were no boring moments and it remained constantly fascinating. The training was given by a professional instructor who was not pedantic after all and who also dared to be vulnerable, without losing leadership. She gave very constructive criticism which kept the motivation good. Very good is the use of audio support, models and game situations. All in all the training is very good to become aware of what you are doing in conversations and what you could develop or change. You quickly become aware of your strengths and weaknesses." - Assessment: 8.4

L. Country house - Conversation techniques

"In spite of its short duration, this training course gave an exact answer to my question. There was enough room for practice, relevant input and materials from the trainer and was given in a very pleasant atmosphere. A great deal of attention was paid to attuning to the wishes of the participants, without losing direction. With this I find the training itself an example for good conversation techniques/communication". - Rating: 9.8

G. de Boer, ORETC - Conversation techniques

"Very useful for everyone in private and work situations, usable anywhere in any conversation for the rest of your life!"

- Conversation techniques and influencing

"In a short period of time, this webinary provides a few important handles in the context of conversation techniques that can then be used in many different situations. It is done in a clear way with great knowledge". - Rating: 9.0

C. van de Bilt - Gratis webinar Gesprekstechnieken

"Clear training. Nice that the first day was very concrete and the second day was more in-depth, in order to apply the technique in a targeted way". - Rating: 9.0

I. Buckthorn, Peak-IT - Recruitment and selection: interviews

"Had super private training, got a lot of new insights. Finally structure in my conversations and still the feeling that it's not going to be a trick, but a good business interview." - Assessment: 9.2

H. Loos, ABN Amro Bank - Selection interviews with STAR

"A good learning tool for job interviews in the form of STAR interviews. By asking the right questions you also get the right picture of having conversations in the form of STAR". - Rating: 8.0

D. van de Weijenberg, Kinderopvang 't Goudvisje - Selection interviews with STAR

"Good training that fits well with your learning goals. There is a relaxed atmosphere so that you can open up quickly, partly due to the small groups! - Assessment: 8.2

Silvia Vermeulen, Bartimeus - Conversation techniques

"The trainer gave the group the necessary confidence, so that in the near future there was an 'open' conversation/discussion, everyone could tell their story. This created a training that touched the right chord." - Rating: 8.0

J. Mesu, Stet Holland B.V. - Relationship management: making awkward calls

"A useful training in which the enthusiastic and expert trainer knows how to combine theory and practice well". - Rating: 8.5

L.P. Hofstra, Utrecht University - Conversation techniques

"This is really a customized training. You talk directly to the trainer beforehand. This way you will get to know the trainer beforehand and your goals will be discussed. These goals will be discussed during the training. It is an interactive training. The material is built up, so that at the end of the day you go home with the feeling that you have really learned something. Definitely a must. - Rating: 8.6

M. Lieutenants, Childcare 't Goudvisje - Selection interviews with STAR

"I'm very satisfied with the training. It has given me a lot of insight into conversation skills and how to execute them. I can apply this in practice. Highly recommended!"

- Conversation techniques and influencing

"The training increases self-confidence. You learn to have an optimal conversation, you can also finish awkward conversations in a good way". - Assessment: 9.2

K. Skipper, Intermaris - Conversation techniques

"I had initially signed up for another training course (interview techniques). During a conversation with Learnit Training, it turned out that this training also fitted in well with my wishes. They figured that out. We were with a small group and therefore the training could be made very much to our learning goals. The trainer was very flexible, she moved along with our answers to questions. You felt she wanted to help you move forward. I think she has a lot of knowledge and expertise. I've enjoyed her, she's inspired me." - Rating: 10.0

A. Wösten, Icare Foundation - Conversation techniques

"Quality of the training was excellent, with a lot of attention for your own learning objectives. The trainer is very knowledgeable. Because of the many practical exercises and direct feedback through video recordings, I learned a lot in two days. Highly recommended to anyone who wants to improve their conversation techniques." - Rating: 9.0

P. Gerits, Directorate-General for Public Works and Water Management Major Projects and Maintenance - Conversation techniques

"Very practical training where you can apply the tips and improvements directly in practice." - Assessment: 9.3

K. van de Vossenberg, Oostendorp Autogroep B.V. - Recruitment and selection: interviews

"Tailor-made training aimed at providing practically applicable handles for various communication issues". - Review: 7.6

L. van Waardenburg, Rotterdam City of Residence - Conversation techniques

"Recruitment training is highly recommended. The STAR method teaches you to get a lot more information out of your applicant that he would not normally give because applicants often answer standard questions that you would also like to hear. The trick is to present situations to him and ask him about them, which will give you a much more honest picture of your applicant. Great tips and tricks." - Rating: 10.0

I. van Otterdijk, Koat B.V. - Recruitment and selection: interviews

"Training is tailored as much as possible and made practical with many role-plays. I could work with it right away!" - Review: 7.8

E. van de Wijn, Hoteschool Amersfoort - Conversation techniques

"Good impression of the training. It's a training with plenty of practical exercises." - Review: 7.8

L. the Lord, UNET - Conversation techniques

"A very interesting, instructive and also fun training for everyone. In addition, the trainer also met all my expectations and knew how to convey the fabric clear, clear, interactive and in a fun, instructive way. An absolute must for anyone who wants to learn to communicate better. "

Ronald Jacobs, Medicamus Facilitair B.V. - Conversation techniques

"Very nice webinar that gives good tips in conversation techniques. Also ideal for me because I could watch it at a time of my own choosing." - Assessment: 7.4

H. van Hout, Fontys Hogeschool van de Kunsten - Gratis webinar Gesprekstechnieken

"Quality of the training was excellent, with a lot of attention for your own learning objectives. The trainer is very knowledgeable. Because of the many practical exercises and direct feedback through video recordings, I learned a lot in two days. Highly recommended to anyone who wants to improve their conversation techniques." - Rating: 9.0

P. Gerits, Directorate-General for Public Works and Water Management Major Projects and Maintenance - Conversation techniques

"Inspirational and expert train. The training was well attuned to our specific demand, based on their expertise. The trainer had immersed himself in our field, that was nice." - Assessment: 9.2

S. Rump, Pactum - Selection interviews with STAR

"The training covers an extensive amount of theory without getting boring! Practical examples and experiences of others challenge you to immediately put what you have learned into practice. After attending this course you will be a better equipped and more conscious interlocutor and your consulting skills will be up to date again". - Rating: 8.6

I. van Riet, FM Haaglanden - Conversation techniques

"I like this kind of training, so I consider it should be done more often"

- Planning, performance and appraisal interviews

"Useful training at an organization where both material and trainer space score enough!" - Assessment: 9.2

P. Shifting sand, Squiby Foods B.V. - Conducting performance and appraisal interviews

"Got clear information, lots of applicable tips and advice. It was an instructive day." - Assessment: 8.1

Jorick Merx, ScaleX B.V. - Recruitment and selection: interviews

"Highly recommended for everyone."

- Interview techniques

"The training has given me insight into why I conduct conversations the way I do and what I can do to break through these patterns and what techniques I can then use to become a better conversational partner". - Rating: 8.6

J. Meijer - Conversation techniques

"Educational, interesting." - Assessment: 8.2

J. van Oosten, Zorg en Zekerheid - Conversation techniques

"Fascinating, very instructive and focused on your own practical situations. Trainer very involved, a lot of knowledge." - Assessment: 8.3

Melanie Arbman, CP Benelux Logistics B.V. - POP calls

"This training fit in perfectly with my learning goal of better communication." - Assessment: 8.1

Erik Beckers, GEA Bakel - Conversation techniques

"The basic skills of conversation. Explained in a compact way. And immediately practiced intensively in a small group. It's your turn. From this training you take your skills with you and you can apply them right away." - Rating: 8.6

H. Schoordijk, Province of North Holland - Conversation techniques

"Without experience, I stepped into this training. Within two days I had had several conversations and learned, just as importantly, what was behind the attitude I took and the questions I asked. Because of the personal approach I was able to express and achieve my own learning goals! Teaching, personal and fun! - Rating: 8.6

B.P. van der Leij, Trius - Recruitment and selection: interview techniques

"Highly recommended for everyone."

- Interview techniques

"The course was practice-oriented and seamlessly matched the wishes and input of the participants. The course leader felt what was needed and also filled the course in a varied way with (short piece of) theory, practical applications and role play. I would definitely recommend this course!" - Rating: 9.0

Adriana de Bruine, Carrefour Welfare Group Noordoostpolder - Conversation techniques

"Fine, with a good focus on the purpose of the training. Because of the interactive nature of the training, it was not difficult to keep the attention." - Assessment: 9.2

S. Coenen, Metrohm Autolab - Conducting performance and appraisal interviews

"I found the content of the training to be very good. The trainer addressed all the cases and discussed each one separately. The feedback that was given has been received as very positive." - Assessment: 8.1

J. Schuurman, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Consultancy and conversation techniques

"Very nice workout. Very instructive. I was lucky to get into a nice group, that makes a difference." - Review: 7.8

E. Lammertink, Vestia - Conversation techniques

"Very professional and practice-oriented. Customization connects to your daily work." - Assessment: 9.6

B. Görlitz, City of Rotterdam - Conversation techniques

"Very professional organization and top trainers with good experience and explanation." - Assessment: 9.4

D. Dekker, City of Rotterdam - Conversation techniques

"Clear training. Nice that the first day was very concrete and the second day was more in-depth, in order to apply the technique in a targeted way". - Rating: 9.0

I. Buckthorn, Peak-IT - Recruitment and selection: interviews