Learnit Training
Bad news interview course
  • Small groups
  • Covid-19 safe
  • Experienced teacher
  • Possible online
  • Practical training

It does exist: having a good 'bad news conversation'. In this training you will learn how to deliver bad news in the best way, so that you can be compassionate and professional during the conversation.

Yes, I want to know more

"The goal I came for was sufficiently discussed. I was able to take a lot with me from the tips that were given. The trainer explained everything accurately. She addressed points of improvement, etc. She did a very good job! - Rating: 9.2

learnit Conducting bad news interviews

Bad news interview course

Firing an employee, letting a customer know that there is nothing you can do for them, or giving a patient a grim diagnosis: as a messenger, you often find yourself caught between task and emotion. You know you have to deliver the bad news, but that does not prevent you from caring about the recipient and wishing him or her well. This division causes many people to bend over backwards to postpone or soften the bad news. It sounds like a paradox, but there is such a thing as a good bad-news conversation. More importantly, the basic principles can be learned by anyone.

The Bad News training teaches you how to construct a bad news conversation using five phases: introduction, delivering the bad news, paying attention to the impact of the message, thinking about possible solutions and, if necessary, making a follow-up appointment. Our trainers will help you discover the best tone for the situation, how to show compassion and how to remain clear and firm at the same time, keeping you in control of the conversation.

Topics

  • Structure of the conversation
  • Content level
  • Relationship level
  • Argumentation
  • Next steps: making arrangements
  • Pitfalls

Teaching methodology

In the training we alternate between concrete experience, experimenting with behaviour and techniques, reflecting and exploring theory. This way, the training programme fits in well with all types of participants. There is a lot of action in the training, so you actually experience the effect of new behaviour. This enables the recognition of success. We also emphasise that everyone is responsible for his or her own growth process and must take ownership of it. In our training we invite you to continuously reflect and make connections with practice. Our aim is to increase your insight and to let you make the translation yourself. This will increase the chance of real behavioural change.

Target group

This training is ideally suited for participants who occasionally have to deliver bad news, such as executives, project leaders, salespeople, service personnel, social workers, doctors and counsellors.

Prior knowledge

No previous knowledge is required for this training.

Made-to-measure

The course description above gives you a good indication of what the training will look like. However, the content may vary slightly from training to training, depending on the prior knowledge, practical experience and learning goals of the participants. In individual intake interviews prior to the training, the learning goals of the participants are inventoried. The definitive programme of the training course is determined on this basis.

Note

See also our workshop Bad news interviews.

Language

The training is provided in Dutch as standard. The trainer has a good command of the English language. Use can be made of course material in English. With a minimum of three participants, the training can also be provided entirely in English.

Investment

Prices mentioned are per person, including course material. Lunch is included in the on-site training.

On location Online
Duration 1 day 2 sessions of 3 hours
Price per day, excluding VAT € 475,- € 390,-
Total, incl. VAT € 574,75 € 471,90

Certificate

After completion of the training, a Learnit certificate is issued as proof of participation.


Online

We also organise this training online. For this we use Webbex or Zoom. Login with Skype is also possible. On request, this training can also be organised with Microsoft Teams.

The training takes 2 sessions of 3 hours, spread over 2 weeks.

  • You can participate again free of charge up to one year after the training.
  • For an additional catering fee, you can also participate in a classroom training.

References

The course 'Bad news conversations' has been assessed with an average of 8.5.

"The goal I came for was sufficiently discussed. I was able to take a lot with me from the tips that were given. The trainer explained everything accurately. She addressed points of improvement, etc. She did a very good job! - Rating: 9.2

S. Kip, Bosch Hinges - Making bad news calls

"Very interactive training with plenty of room for your own input and situations that occur on a daily basis." - Rating: 8.0

J. Venhorst, PCI group - Conducting bad news interviews

"It is an instructive training. The information you get fits you as a person. During the lesson, this is further sharpened to what you need. After the training you become more aware of what you are doing and of what is being said during a conversation." - Rating: 8.4

A. Kool, Luba Personele Diensten - Interview techniques

"This training is widely applicable in both work and private life. Do it together with a number of colleagues, so you can practise on each other. It is immediately a handy way to improve the atmosphere in your team and/or to gain understanding for each other. Condition is that you dare to be open and vulnerable." - Rating: 8.8

H.J. van Tellegen, Municipality of Bunschoten - Conversation Techniques (advanced training)

"An interesting training, in which I received many tips. I will certainly try to apply these tips." - Rating: 8.8

C.J. van der Tak, Ministry of the Interior and Kingdom Relations (BZK) - Interview techniques

"Very pleasant webinar that gives good tips on conversation techniques. For me it was also ideal because I could watch it at my own preferred time." - Rating: 7.4

H. van Hout, Fontys University of the Arts - Free webinar Conversation Techniques

"Nice and concrete and easy to put into practice. - Rating: 7.9

Mirjam Grootenhuis, Wijkracht - Selection interviews with STAR

"Very useful and practical training." - Rating: 8.6

S. Ham, Ready For Change B.V. - POP interviews

"A fun and especially educational training that helps you improve your communication. Making you aware of what you are saying and processing (in the right way) the communication you receive. Definitely a must for anyone who wants to develop themselves." - Rating: 9.0

J. Klaver, UwHuisveilig Advies B.V. - Interview techniques

"Professional and customer-oriented! - Rating: 8.2

A. de Zwart, Hoi Pippeloi - Conversation techniques

"Very informative and opens your eyes with how you look at yourself and what you can still "improve"."

- Interview techniques and influencing

"The training was very useful! I now feel that I am able to engage in any conversation, although you will continue to learn all your life. Definitely a must!"

- Interview techniques and influencing

"It is an excellent training with many practical assignments. You get a lot of handles on how to steer a conversation in the best possible way." - Rating: 10.0

H. vom Hofe, PCBO - Conversation techniques

"The training covers an extensive amount of theory without being boring! Practical examples and experiences of others challenge you to immediately put what you have learned into practice. After following this training you are a better equipped and more aware interlocutor and your advisory skills are up to date again." - Rating: 8.8

I. van Riet, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Advice and interview techniques

"Instructive day that gives cause for thought and improvement." - Rating: 9.0

H. Muharam, Rotterdam University Medical Centre (Erasmus MC) - Selection interviews with STAR

"Excellent, with a good focus on the purpose of the training. Because of the interactive nature of the training, it was not difficult to keep one's attention." - Rating: 9.2

S. Coenen, Metrohm Autolab - Performance and assessment interviews

"This training has challenged me to work with the STAR method. It is a very workable and strong form of interviewing and researching. Challenged by a very knowledgeable trainer, even the experienced worker is stimulated and inspired. Recommended." - Rating: 8.1

E. Nolsen, Pactum - Selection interviews with STAR

"The content is instructive but the trainer makes it useful. With the teaching material alone, you would certainly gain the knowledge, but you need guidance in order to apply it. Instructive material that really helps you find out how you come across and want to come across. Our trainer was great and listened to us to address our concerns."

- Interview techniques

"I found the training to be good and, above all, useful and informative. Despite the fact that I am not feeling well at the moment and that I am not myself, I learned a lot from it. One usually looks up to role-playing, but once you get over the 'fear', it is very fun and instructive to do a role-play." - Rating: 9.0

M. Mulder, Ministry of the Interior and Kingdom Relations (BZK) FMHaaglanden - Interview techniques

"Excellent training that not only increases your personal skills, but also the team spirit of you and your colleagues among each other." - Rating: 8.2

J. Beijersbergen, Ministry of the Interior and Kingdom Relations FMHaaglanden - Interview techniques

"Very well thought-out training. Theory, applying it yourself, role-playing (which elements do/do not), role-playing again. So that all aspects were dealt with by means of repetition. Training is repetition. The trainer was very pleasant and had perfect expertise." - Rating: 10.0

H. Hofland, P-Services HR Group - Performance and assessment interviews

"The training is highly recommended. You can indicate your learning goals in advance during a brief telephone conversation with the trainer. All your goals are then addressed. The trainer teaches in a very fun way, with structure without imposing too much. Input from participants is highly appreciated. Presenting in front of the camera seems scary at first, but it is very instructive and ultimately a lot of fun. In addition to being very instructive and very applicable, I also found the days very enjoyable. It's a shame that it's over. Fortunately, I still have my teaching material with notes and the important things are still well in my head." - Rating: 8.4

G.T. Huitema, Ministry of the Interior and Kingdom Relations (BZK) - Interview techniques

"Highly recommended for everyone."

- Interview techniques

"Practising the group discussions gives good insight into what works and what are practical pitfalls." - Rating: 8.8

D. van Haard, Municipality of Arnhem - Interview techniques

"I had a private training instead of a two-day training. It was intensive, but extremely instructive. I notice that filming gives a lot of insight into the way you conduct a conversation. Beforehand, I thought it would be a long day, but in the end time went by very quickly. We were able to cover many topics and the variety keeps you on your toes. I am very satisfied with the trainer. Especially the personal approach and the connection to the previous training were very nice." - Rating: 9.4

C. Zanoni, Employer Sports Clubs Foundation - Conducting performance and assessment interviews

"Valuable tools that are practically applicable!" - Rating: 8.6

J. Hartmann - Free webinar Conversation Techniques

"The goal I came for was sufficiently discussed. I was able to take a lot with me from the tips that were given. The trainer explained everything accurately. She addressed points of improvement, etc. She did a very good job! - Rating: 9.2

S. Kip, Bosch Hinges - Making bad news calls

"I followed this training with a lot of pleasure. The trainer had prepared well by calling in advance and asking about my personal learning goals. These were then tailor-made for me in the programme. I learned a lot and received well-crafted course material. Highly recommended!" - Rating: 9.0

M. van der Burght, Municipality of Arnhem - Interview techniques

"A to the point training in which the differences between the participants in terms of conducting conversations were very well taken into account. Each participant achieved their own insights and learning goals, with the sharing of insights also proving interesting for everyone. A strong point I found was the use of models, with the participants being asked to provide the content. This worked much better than presenting a model with the often abstract concepts, which then have to be put into practice in an exercise." - Rating: 8.0

R. Stap, Rhineland Water Board - Conversation techniques

"A fun training course from which I learned a lot. The STAR method is now clear to me thanks to the training. In short, it was very useful." - Rating: 7.7

K.P.J.H. Rutte, PWC - Recruitment and selection: conducting interviews

"A very interesting, educational and also fun training that is useful for everyone. In addition, the trainer also met all my expectations and she knew how to convey the material clearly, interactively and in a fun, educational way. An absolute must for everyone who wants to learn to communicate better."

Ronald Jacobs, Medicamus Facilitair B.V. - Interview techniques

"With no experience, I stepped into this training. Within two days, I had conducted several interviews and learned, just as importantly, what was behind the attitude I was adopting and the questions I was asking. Because of the personal approach, I was able to express and achieve my own learning goals! Instructive, personal and fun!" - Rating: 8.6

B.P. van der Leij, Trius - Recruitment and selection: interview techniques

"Good training that fits well with your learning goals. There is a relaxed atmosphere which, thanks to the small groups, allows you to open up quickly! - Rating: 8.2

Silvia Vermeulen, Bartimeus - Conversation techniques

"Complete, short, concise, fast and interactive. Good choice to follow this practice-oriented training. My team will definitely apply things that were covered in practice." - Rating: 8.0

R. van Vliet, KLOK Containers - Recruitment and selection: conducting interviews

"I found it a pleasant lesson, instructive and at a good pace. The subjects we requested were given sufficient attention and time was taken for them. I also liked the trainer, who calmly explained the subjects that we wanted to discuss. Thanks Marco Schmidt Work supervisor Reintegration". - Rating: 7.9

Marco Schmidt, DZB Leiden - Interview techniques

"The training increases self-confidence. You learn to conduct a conversation in the best possible way, you can also conclude difficult conversations in a good way." - Rating: 9.2

K. Schipper, Intermaris - Conversation techniques

"An excellent training course for dummies like me who are going to conduct a job interview with a candidate."

- Selection interviews with STAR

"Practice-oriented training, whereby the communication level is raised a notch!" - Rating: 7.2

G. IJsseldijk, Pactum - Selection interviews with STAR

"Good atmosphere, good value for money, learned a lot. Theory is clear, role plays and exercises fit in well with that. You gain many new insights in a playful way. I am much more aware of communication and I apply the techniques! - Rating: 8.4

N. Middelhoven - Interview techniques

"A good learning tool for conducting job interviews in the form of STAR interviews. By asking the right questions, you also get a correct picture of conducting interviews in the form of STAR." - Rating: 8.0

D. van de Weijenberg, Childcare 't Goudvisje - Selection interviews with STAR

"Very useful training that was well adapted to the wishes and needs of the group. Highly recommended!" - Rating: 8.9

J. Meijer, Rotterdam University Medical Centre (Erasmus MC) - Selection interviews with STAR

"Very practical training where you can immediately put the tips and improvements into practice." - Rating: 9.3

K. van de Vossenberg, Oostendorp Autogroep B.V. - Recruitment and selection: conducting job interviews

"The recruitment and selection training is highly recommended. You learn to use the STAR method to get much more information from your applicant that he would not normally give you because applicants often answer standard questions that you also want to hear. The trick is to present situations to them and then ask questions about them, so that you get a much more honest picture of your applicant. Great tips and tricks." - Rating: 10.0

I. van Otterdijk, Koat B.V. - Recruitment and selection: conducting interviews

"You learn how to deal with conversation in a very relaxed way. There is a lot of practice with the many types of conversations there are. Because the exercises are filmed, you get a good idea of what goes well and what goes less well when it is shown again later." - Rating: 7.6

C. Koorevaar, Du Pont de Nemours - Conversation techniques

"The course was practically oriented and seamlessly fitted in with the wishes and input of the participants. The course leader sensed what was needed and varied the course with (short pieces of) theory, practical applications and role-playing. I would definitely recommend this course!" - Rating: 9.0

Adriana de Bruine, Carrefour Welfare Group Noordoostpolder - Conversation techniques

"The training has a good balance between theory and practical feasibility of set goals. The atmosphere was important, as a result of which the participants showed good commitment to the conversation techniques and managed to get excellent results out of each other. The course time went by very quickly. Successful training." - Rating: 7.4

A. Jager, Municipality of Kampen - Interview techniques

"Plenty of attention and space to learn (from each other) and to get new insights. Very nice to go home after the training with sufficient handles." - Rating: 8.0

A. Nijboer, Municipality of Ooststellingwerf - Conversation techniques

"I experienced the teaching days as very pleasant and instructive. Recommended and worth repeating." - Rating: 8.2

Y.L. Tuyt, Ministry of the Interior and Kingdom Relations (BZK) - Interview techniques

"The course can give you an impression of how to have certain conversations which are common in our work...so it was very useful".

- Interview techniques and influencing

"If you are willing to look at yourself and go along with what is asked of you, I would definitely recommend this course. I learn to recognise situations more quickly and to respond to them, I have more clarity about the way I communicate."

- Interview techniques and influencing