Personal development lays the foundation for happiness and success: making better use of your talents, firmer Being in your shoes, dealing with your time more effectively and strengthening yourself ensure that you are (better) in be able to set goals and then achieve them. We sometimes forget to take a critical look at ourselves because of the hustle and bustle of everyday life. That is why you are central in our personal development trainings.
Live OnlineCourse nameDuration
Vaak zijn het niet de gebeurtenissen zelf die ons van streek maken, maar de manier waarop we over deze gebeurtenissen nadenken en de manier waarop we daarmee omgaan. De RET-methodiek van psycholoog Albert Ellis is speciaal gericht op het leren omgaan met deze belemmerende gedachten over gebeurtenissen. De gedachte achter deze methodiek is dat iedereen met behulp van het zogenoemde ABC-schema en met een stappenplan, zelfverzekerder in zijn schoenen komt te staan, met als gevolg dat je flexibeler met gebeurtenissen om weet te gaan en dat je besluitvaardiger op weet te treden wanneer dit nodig is. Merk je zelf dat je vaak aan het piekeren bent of uren wakker kunt liggen als er een belangrijk besluit zit aan te komen? Lees dan deze blog en kom erachter of de RET-methode zinvol kan zijn voor jou!
What does RET stand for?
The abbreviation RET stands for Rational Emotive Therapy. Central to the RET method is the relationship between thinking and emotions. The ultimate goal of applying this method is to make people more resilient to stressful situations. For example, the method focuses on converting ineffective thoughts and feelings into thoughts and feelings that actually work in a situation that could normally cause stress. To achieve this it is important that you gain insight into how your body and mind work, so you can better understand your own behaviour. Of course this sounds great, but how do you get it done?
The ABC scheme of RET
The ABC scheme of RET involves an event or trigger for a particular situation (A) about which you have thoughts (B) and these thoughts then have consequences for your own behaviour (C). Note that it is important to realise that the RET method assumes that the thoughts (B) are the cause of your behaviour (C) and therefore not that a certain event (A) is the cause of your ultimate behaviour (C). In other words, C is explained by B. Using the ABC-scheme you can then focus on changing your own behaviour with the help of eight different steps. Are you curious about these steps? Then take a look at our training RET: stop worrying, in which these steps are extensively discussed.
For whom is the RET method useful?
Do you doubt whether the RET method can be useful for you? Then take a look at the character sketches below to find out if this method is for you:
Do you not recognise yourself in the character sketches above? Then the RET method may also be valuable to you! Watch the training below to find out more about this method.
Do you think, after reading this blog, that the RET method might be a solution for your own stress and fretting? Then take a look at our training RET: stop worrying. This training will not only provide you with knowledge about the RET method, but you will also immediately start practising cases. This will enable you to be more self-assured, flexible and decisive after the training! Click here to read more about the training or to register directly. link]
Getting more done by influencing and convincing others in an effective and thoughtful way, that's the topic of trainer Emma's upcoming interactive webinar. In this blog, we give you a little preview, because we are going to have a conversation with her. Influencing: some people are better at it than others, but it doesn't have to stay that way!
Influencing skills can be trained and there are many proven tricks, techniques and methods. In
Hi Emma! March 30 you will be giving an interactive webinar on influencing skills, what exactly do we all mean by the term: "influencing"? And how does it differ from something like manipulation?
The name says it all: simply being able to influence someone else. In both influencing and manipulating you try to steer someone in a certain direction, to stimulate them to action or to convince them. The difference is mainly in the intention and the long-term effectiveness. In manipulation, personal gain and short-term success come first, whereas influencing is more about long-term success for both parties.
Can you give a small taste of the theory you will be using for this webinar?
Certainly, in these three hours we will discuss various theories, such as Leary's Rose and Cialdini's principles. We'll also talk about the purpose of influencing: what do you actually want to achieve?
How did you become an expert in this subject?
Since people actually influence each other throughout the day in interaction, influence is a hot topic within social psychology. It is something that has always fascinated me and something I specialized in during my master. I have also worked as an ambassador and fundraiser for charities, where influencing and sales are extremely important. Here I noticed that there is not one way, you can influence in different ways!
Who is this interactive webinar relevant to? Are there people for whom it makes little sense?
For everyone, as you can use the knowledge of influencing in many situations. For example, if you want to point something out at work, pitch an idea or simply want to stand firmer in your shoes during a conversation. Furthermore, this webinar is valuable if you are open to take a close look at or sharpen your influencing skills in a short period of time!
The interactive webinar from 30 March 09:30 - 12:30
Did Emma get you excited about her interactive webinar? Then take a look at
The three-hour session obviously asks a lot from Emma, so it is not possible to offer this interactive webinar for free. However, the price is still considerably lower than if you were to attend a full training on the subject. We also guarantee the session will run smoothly and we will do our utmost to make it as successful as possible for you!Link
Assertiveness is all about standing up for yourself. It is about finding a balance: it is important to look after your own interests, but you must also take the interests of others into account. In the workplace, this means communicating clearly about your own thoughts, feelings and opinions. Listening to others is also important. If you want to be assertive, you will have to learn to put yourself in someone else's shoes. Read this blog and learn how you can become more assertive at work.
The importance of assertiveness
In general we can distinguish three types of reactions: passive, aggressive or assertive. We will explain the difference to you by means of a short example. Imagine: an important deadline is approaching at work. Your boss suggests that some people from the department work overtime for the rest of the week in order to meet the deadline. How do you react to this proposal? A passive response in this case might be: "I don't care, I'm probably not the person who will have to work overtime anyway". A more aggressive response might be to say, "I've always finished my work on time, there's no way I'm working overtime this week. The problem with these two responses is that they will lead to resistance. It only reflects what you think of the situation, without taking your colleagues into account. For good cooperation on the work floor it is important to take each other into account, the social component is essential.
That's why assertiveness in the workplace is so important. An example of an assertive reaction in this case is: "This deadline is important for our company. I know everyone is busy, but we could look at each day to see who has the time and space to go the extra mile. I'm busy all week, but I'll see if I can make time tomorrow". This reaction shows that it is possible to set your own limits, to take account of colleagues and at the same time think in terms of solutions.
That's how you start being assertive in the workplace:
Interactive webinar assertiveness
Did you know that Learnit is organising an interactive webinar on assertiveness on 7 April between 09:30 - 12:30? In an online session of 3 hours Learnit expert Michaela will teach you how an assertive person acts and how to develop yourself into an assertive person with the help of exercises and tips. Click here to watch the webinar. Do you prefer the assertiveness training? That is also one of the possibilities! Click here for more information about this training or register.Link
Work efficiently with less stress in a demanding work environment. It sounds like a dream for many entrepreneurs, managers and employees. Regardless of which category you are in, you often run out of time and therefore have your hands in your hair. Your agenda is overflowing and you are unable to meet deadlines. Everything depends on how you shape the time management theme. How do you divide your time?
What is time management?
Time management is about managing your time wisely. It ensures that you deal with your time effectively and purposefully without walking past or being overwhelmed. You want to get things done, preferably as efficiently as possible, so it comes down to improving your work processes. It's not so much about doing as much as possible within a short period of time, but mainly about doing the right things. What is really important and what has the highest priority?
Why is time management relevant?
Interruption and disruption are the greatest enemies of time management. By allocating your time well, you can cope better with work pressure. What's more, it saves you time and leaves you with more fun things in life. Your work productivity increases and work-related health problems decrease. Reason enough to apply the concept of time management in your busy life.
How do you apply it?
The big question, of course, is how to deal with this, because how do you determine what has the highest priority? Briefly but powerfully: by changing or improving your way of setting priorities. Only by setting them in the right way will you save time and discover which efforts actually produce positive results.
The best time management tips and tricks
There are tips and tricks that will certainly help you apply the concept of time management in your daily work. For example, it is not efficient to answer and send e-mails all day long. Rather do this at a few moments of the day. A clear task list helps you to actually complete tasks. Can't you use a jammer? Then turn off your phone for an hour once in a while. Also create an overview. Do this at the beginning of your working week and see what you need to do. Constantly set priorities and do what is important first.
Why is time management becoming increasingly important?
Time management helps you to keep things on the right track all the time. At a time when you are constantly triggered by phone calls, apps, colleagues and other 'jammers', you can't escape setting limits. You don't want to get overwhelmed, lose yourself in your work or end up in a burn-out. This makes time management an added value for everyone on the work floor.
Free webinar time management
Prioritize and make sure you can say 'no'. Check out here the webinar Timemanagement of trainer Anna Maria.Link
Leidinggeven tijdens en na de COVID-19 pandemie vraagt een ander soort kijk. In deze blog gaan we daarom in gesprek met Learnit expert-trainer Anna Maria. Binnen Learnit draagt zij een grote verantwoordelijkheid voor alle trainingen op het gebied van leidinggeven, zodoende heeft ze door de jaren heen veel kennis vergaard en ervaring opgedaan binnen dit vakgebied.
Om jou te helpen om tijdens en na de COVID-19 pandemie een leidinggevende te zijn die je werknemers nodig hebben, organiseert Learnit op 29 april tussen 13:00 - 13:30 uur een interactief webinar genaamd: “Online leidinggeven”. Klik hier voor meer informatie. Om je alvast een voorproefje te geven vertelt Anna Maria in het onderstaande interview meer over het webinar.
Hoi Anna Maria! Dat klinkt spannend die “Online wereld”, zou je kunnen schetsen hoe je verwacht dat deze wereld eruit komt te zien voor leidinggevenden?
Ik zie leidinggevenden in de online wereld meer werken op resultaat én ik zie ze veel meer aandacht hebben voor de mens achter de medewerker. Er ontstaat een gelijkwaardigere manier van samenwerken, waarbij verbinding en vertrouwen sleutelwoorden zijn.
Could you indicate the benefits of this new way of leadership?
Managers can go through an enormous growth with this, also as a person. You invest in a sustainable relationship with your team members, which means that there will be much less working based on fear and distrust. This gives peace and confidence in your employees and also in yourself as a manager. And if you manage by results, you can focus on the big picture, on the development of your team and your department. A very big advantage.
What about the drawbacks?
The most important disadvantage, in my opinion, is the lack of contact, the informal moments, the little compliments you can pay in between, the empathy, the ability to make adjustments. And of course it is also more difficult to keep an eye on whether an employee is able to do the job or not. And for example, the induction of new people is also a greater challenge.
What mistakes do you think executives will make relatively more often with this new way of leadership?
For me, the risk lies mainly in the mindset, the focus of a manager. If you work and communicate on the basis of the old normal, you will lose your grip on your team. And then the results will also come under pressure. For example, wanting to check whether an employee starts exactly at 8 a.m. and works until 5 p.m., or wanting to know exactly how an employee performs a task.
Op 29 april geef je een interactief webinar over dit onderwerp, kun je alvast een tipje van de sluier oplichten van wat je dan gaat bespreken?
In this webinar I discuss what is changing and what this means for an executive. And I give tips on how you as an executive can make the change from old to new: steering for results and leading from a position of connection and trust.
Sounds good! And what if I am not an executive myself, is the webinar interesting to participate in?
Yes, it does. It gives you insight into what will change for a manager, but also for team members and employees. You get a better idea of how you can help each other make the change.
Curious? Then click here for more information about the interactive webinar and register!Link
How do you make sure that people are convinced of your ideas or proposals? And how do you get other people to move? The answer on paper is simple; by adapting your own behaviour and communication to the situation and the people you want to influence. Yet in practice this often turns out to be difficult. So in this blog, read about the four different ways you can successfully influence others.
1. Exhortation: Energetic and powerful statements are important.
2. Convince: The power of convincing lies in the substantiation.
3. Investigate: Central to this is what the other person is thinking and feeling.
4. Inspire: The importance of other is central in combination with energetic statements.
Influencing skills training
Learnit now offers the possibility to follow a training course 'Influencing skills', in which in six months time you will be prepared to influence persons and groups while taking into account the importance of everyone. Do you want to read more about the subjects that are dealt with during this training? Then click here to view the training page or register directly. Prefer to get in touch first to discuss the possibilities? Send an email to firstname.lastname@example.org or call us at +31 20 6369179.Link
A good coach is someone who helps a colleague, friend or other person to achieve certain goals and to stimulate personal development. This sounds very nice, but in practice it is often more difficult than expected. You should think about issues such as in what situation is it appropriate to ask coaching questions and what questions do you really help people further?
To help you or your way to becoming a good coach, Learnit offers a free webinar "What techniques does a smart coach use?" on January 19, followed by a 3-hour interactive webinar "Coaching skills" that takes place on February 2. In this series of webinars, Learnit expert Rob will introduce you to both important theory and practical skills around coaching. Are you curious about what will be covered in these webinars? Then read this short interview with Rob and who knows we will see you during the webinars.
To get straight to the point, can anyone become a good coach?
Rob: "Everyone, oy, I don't think so. I do think that everyone can become a better coach than he is now. I'd love it anyway, the more good coaches the better. Then people will listen a lot better and talk a lot less."
What is the biggest misconception about coaching?
Rob: "I don't know exactly, but I do often see a few pitfalls when coaching. For example;
How do you apply your coaching skills to everyday life?
Rob: "Yesterday my 9-year-old son was supposed to meet up with a friend, but when the friend arrived they both wanted to do something else and they got into a fight about it. He came to me. I can tell him what to do or ask him some questions. I'd rather not do the former (because then I'm implicitly saying: dear son, you can't think of a solution yourself), but fortunately after a few questions he came to a solution himself. The implicit message then is: you are very good at solving problems. I find the latter much more valuable, of course. So, coaching can officially take place in a coaching meeting, but also in everyday life. Both forms work slightly differently.
What is your own vision on coaching?
Rob: "I look at coaching from the following principles, among others:
...Coaching is therefore, among other things, about asking questions that lead to more insight on the part of the person. What I am wary of is coaching without being asked. So if I make the framework clear and I ask permission (you're struggling with something, can I ask you a few questions about it?) then I can apply it very well in everyday life."
Are you curious about the upcoming free webinar What techniques does a smart coach use? and the subsequent interactive webinar Coaching techniques? Then sign up quickly by clicking on the training courses. Did you know that Learnit also offers various coaching courses? Check out our offer by here click. We hope to see you soon at one of our webinars or trainings!Link
A stress-free Christmas is often only for the children. The to-do list is full: shopping, decorating the tree, sending out Christmas cards, polishing the silver, finding recipes, inviting guests, wrapping presents and so on. On top of that, many people still work in the days before Christmas, which means that the whole process has to be completed in just a few days. So how do we make sure that Christmas is a less stressful time this year? The following 5 tips will go a long way!
Are you overwhelmed by all the things that still need to be done? Write the tasks down. This will give you a good overview of what still needs to be done and will ensure that you are not suddenly faced with last-minute tasks.
Start on time
Sure, everyone has heard this before from their parents: "if you start doing your homework on time, the exam will be a piece of cake". Of course, this applies to everything, including Christmas. If you start preparing too late and notice that you're running out of time you can get very stressed, so avoid that!
Let guests know clearly what the plan is. How much do we want to spend for gifts? When is everyone welcome? Who will provide the food, or a part of the food? Also make sure you are clear when the organisation is getting a bit too much for you; divide the tasks!
Keep it simple
Christmas is all about cosiness and being together. Still, people sometimes try to make it more than it is, which sometimes leads to failed meals, overpriced presents and the necessary stress. So stick to the core of Christmas; cosiness! The rest depends on what you and your guests can manage without too much stress.
Before you know it, Christmas will be over again. So enjoy it! Enjoy the company, the music, the decorations, the food and take your time. Looking back on a Christmas where you spent most of the time in the kitchen does not sound like the most fun Christmas.
Did you already know the tips or are you afraid you will catch yourself on a lot of stress this year? Then participate in the Learnit training "Ret: stop worrying". In four days time you learn to be more confident, flexible and decisive. You learn to transform ineffective thoughts and feelings into effective thoughts and feelings, so that you are more solid in your shoes. Use the code
25% discount!This discount is valid until the end of January 2021. Click here for more information. Link
In December, January and February Learnit trainer Rob will give a number of (interactive webinars). For December there will be a 3 hour interactive webinar "Learn to read and remember much faster! on the schedule. To get you acquainted with this topic, we have held a short interview with Rob in which he briefly explains what you can expect from this webinar.
1. What do you learn in this webinar which is useful in the daily level or on the work floor?
Rob: "This webinar is for people to read during their work. Pieces, attachments in emails, articles, books, magazines. There are methods and tools to double your reading speed and save a lot of time. In addition, in this webinar you will learn how to remember things better and easier. Especially for people who have many different projects or tasks at work this can help".
2. How do you know if after the interactive webinar you can actually read faster or remember things better?
Rob: "Good question! You measure your reading speed at the beginning of the webinar. And at the end of the webinar you measure your reading speed again. You then measure the difference and then you know how much faster you read. That's on average between 50 and 100% faster".
3. Can you give us a taste of what's in the webinar?
Rob: Yeah. About better remember: your brain is designed as a kind of workshop. You often think about things, thoughts come and go. It's not a repository from which you can always get exactly what you want. Storing and retrieving information works according to a number of principles. If you apply them, remembering goes better and easier. About faster reading: we cover a number of different techniques. I have a small test for you. Take a look in the room where you sit from the far left to the far right, in a flowing line. If you do that, you will notice that you are not looking in a flowing line. You keep stopping, little hiccups. That also works when you're reading. You don't read in a flowing line, but sometimes you stop for a moment. A question with fast reading, for example, is: how can you record more information per stop moment? Tools have been developed to help you record more information per stop moment. That's what we're going to work with!
After reading this short interview, have you become curious about the interactive webinar "Learn to read and remember much faster!"? Then sign up quickly here click!Link
Applying for a new job often brings a lot of tension with it. Things like "Which outfit should I wear?" or "Do I have the right skills for this job?" can run through your head. In the year 2020 we can add another 'worry' to that list. How do you make sure your job application is successful when it takes place online? Read below what you can do to steer an online job interview in the right direction and towards your desired outcome.
1. Wear an appropriate outfit. Now that we often sit at home, you might opt for a comfortable outfit more often than not. However, if you want to make a good first impression, it is important to wear an appropriate outfit, even for an online job application. It is also important that you sit up straight and are clearly visible in the picture.
2. Pay attention to your background. Always check in advance to what extent your background is visible when you are going to video call. Your children's toys on your background may not look very professional.
3. Avoid being late because of technical problems. It is obvious that being late for a physical job interview does not leave a good first impression. The same goes for online job interviews. So always check well in advance that your wifi, sound and camera are working. This way you avoid stress just before your interview starts.
4. Check where your laptop's camera is. During a physical conversation, it is easy to look at the person you are talking to. In an online conversation, this works a bit differently. That's why you should always check where the camera of your laptop is placed or how you have adjusted your webcam. If you look straight into the camera, the person you are having the conversation with at least has the idea you are actually looking at him or her.
5. Avoid noise in the background. If you are conducting the job interview from home, it is possible that your interviewer will pick up on some background noise. During a job interview you would of course prefer to avoid this. Try to find a room where you can have your interview without being disturbed, with the door closed. In addition, it can sometimes help to 'unmute' yourself if you are not speaking for a while, so that you do not hear any background noise.
6. Ask questions. An online job interview is often shorter and more static than a 'real life' interview. Therefore, do not forget to ask questions. An employer will appreciate assertiveness and this will prevent your interview from ending in no time. If you ask questions, this often leads to further discussion. This is an opportunity to show more of yourself.
Did you know that Learnit offers an interactive webinar 'Making Conversations Go Your Way'? During this 3-hour webinar you have the opportunity to learn all about the techniques that ensure that a conversation takes place exactly as you would like it to, including a job interview! Click here to find out more about this webinar or to register now.Link
For all of us, 2020 has been a year in which we have had to adapt a lot, both in our personal lives and in the workplace. Working at the office was suddenly no longer possible because of COVID-19 and working from home became the new norm for many people. Despite rapid adjustments by both employers and employees in order to be able to continue the work, some developments on the work floor will have come to a standstill this year. Think for example of courses, training or education of employees.
Did you know that many organisations reserve a certain training budget for their employees each year? This is laid down in many collective agreements. Now it is perfectly understandable that both you and your employer have not paid much attention to your personal development this year due to all the hectic surrounding COVID-19. This makes it all the more important to think for yourself how you can further develop yourself in the workplace. Have you always wanted to improve your own communication skills? Or could your Excel skills use a boost? Then now is the time to quickly go out for research and find a training or course that matches your learning goals. If you do this now, you don't have to cut next year's budget!
Read below 3 tips to get the most out of your training budget:
1. Consultation with colleagues. Consult with colleagues beforehand about skills that are important for your departments. You may not yet have any idea what you want to develop yourself into, but there are certain points of interest that could help your departments move forward. For example, is there no one in the departments who can deal with Power BI? Maybe this is a good opportunity for you! Click here to view Learnit's course overview and get inspired.
2. Group training. In addition to a training course in which you only focus on your individual skills, group training can also be of great added value for both employer and employees. Think for example of intervision training where departments get to know each other better and where the aim is to improve communication and personal growth of all employees with the help of a competent discussion leader. For more information about intervision training, click here.
3. Further training for 2021. Did you know that your training budget for this year will be lost if you don't make use of it in time? Of course this would be a shame! A possible solution is to register for a training or course, so that it can be invoiced to your organization this year. However, it is also possible that you are not quite sure yet which training course is best suited to your wishes or needs. In such a case, a Learnit strippenkaart may be the solution. With the Learnit strippenkaart your organization can purchase training days at a fixed price. Click here for more information about the Learnit strip cards.
Learnit strippenkaart action weeks
To stimulate personal growth and support companies in this hectic period, Learnit introduces the annual budget discount weeks. Until the end of the year we offer a 10% discount on the Learnit Strippenkaarten. This allows Learnit to offer the following strip tickets at a reduced rate:
Both strippenkaarten are available in the variants: 10 days, 20 days or 50 days. Where 1 strip equals 1 training day. Briefly explained: a strippenkaart gives you and your colleagues the opportunity to follow training courses of your choice for a year, without having to deal with interim price increases and without having to look specifically at training beforehand. Ideal for employees who are not quite sure yet what kind of training they want to follow, but still have a training budget left over! Would you like to discuss the possibilities or ask which training courses from our offer fall within the scope of the strippenkaart? Then contact us by calling + 31 20 6369179 or click here. here.Link
Especially in our younger years we often put our brains to work: reading books, studying for exams and writing papers are typical activities for pupils and students. Once in working life, people often pay less attention to further training or developing their brains. But did you know that investing in your brain can also be very useful for daily work on the work floor? Think for example of being able to read reports more quickly or being able to remember the results of a consultation more easily. In this blog we discuss 5 tips on how to keep your brain in top condition.
1. Healthy nutrition
Several studies have shown that certain nutrients have a beneficial effect on the functioning of the brain. Omega-3 fatty acids are often mentioned as essential nutrients for your brain. This nutrient can be found in fatty fish, such as salmon, herring or mackerel. Therefore, try to consume fish at least once a week. Other nutrients that have a positive effect on your brain are: vitamin B12, vitamin C, vitamin E and various minerals including iodine, iron and zinc.
Did you know that moving not only trains your body but also your brain? Regular exercise has, among other things, a positive influence on the condition of your blood vessels. For example, the blood supply to your brain will be optimised if you exercise regularly. This has a positive effect on your memory, among other things. Regular exercise does not mean that you have to exercise intensively every day. The Brain Foundation advises you to exercise moderately intensively for at least 2.5 hours a week, i.e. exercise in a way that increases your breathing.
A good night's sleep is essential to keep your brain in good shape. While sleeping, your brain is sort of reset. Sleeping also ensures that emotions can be processed and that your memory stores what you have experienced that day. The brain foundation advises adults to sleep between 7-9 hours per night to be able to function optimally.
With games like crossword puzzles and memory you can keep your brain in top shape. Also more challenging games like chess or solving a Rubik's cube allow you to make the most of your brain capacity. When you dare to play these kind of games, you put your brain on edge. This way, you not only train cognitive functions, but also your memory, concentration and perception of logic get a boost.
Making, or listening to, music offers several advantages for your brain. It causes different areas of your brain to connect with each other. Ultimately, this causes music to evoke memories in people, even people with dementia. This then has a positive effect on the cognitive ability of your brain.
Would you like to receive more practical tips on how to make the best use of your brain? Then sign up for our interactive webinar: Learn to read and remember much faster! from Learnit trainer Rob. In three hours time Rob will teach you different techniques so you will learn how to read and remember optimally. Would you like more information about the webinar or would you like to register directly? Then click on here.Link
"The customer is king" is still a much-heard saying that we hear back on the shop floor. But what do you do when a customer becomes unmanageable or even aggressive towards you or your staff? Unfortunately, more and more companies have to deal with troublesome customers who verbally but sometimes also physically express themselves against sales staff. Think for example of situations in which a customer feels misunderstood and expresses himself or herself in a negative way or think of a customer who comes to you because he or she is dissatisfied with a product bought from your company.
It regularly appears in the news that sales employees are harassed during their work. Many salespeople unwittingly find themselves in situations where they have to deal with theft, threats or even destruction. Violence will often occur if a customer's goal is to obtain a certain good or service, for example, a situation in which a sales representative has to sell 'no' to a customer who thinks he has a right to a certain good or service. The tone of the conversation can suddenly change in such a case. There are also forms of expressive violence on the work floor, such as sexual harassment by a customer. Learnit recognizes that aggression against sales people is a common problem in the workplace. That is why Learnit has specially developed a training course in which sales employees are trained how to be resilient to the aggressive behavior of customers.
Training on dealing with aggressive customers
Together with a team of experts, Learnit has developed a new training: Dealing with aggressive customers. In this training you will, for example, gain insights into your own behaviour, learn to make a good assessment of situations and you will also learn various de-escalating conversation techniques. In this way we can ensure that you, as a sales employee, can continue to carry out your daily activities on the shop floor without feeling frustrated or anxious. Click here for more information and sign up!Link
An extraordinary investigating officer (BOA) is a person authorised by the government to investigate a criminal offence. In doing so, they are allowed to check someone's identity, arrest someone, draw up a verbal report and issue a fine. STDs can be found in many different fields of work, such as compulsory education officers, gamekeepers, city guards and environmental inspectors are all examples of professions in which people can or should have the BOA authority.
It is very often reported in the news that Boas are being harassed, threatened or even physically attacked. Perhaps the best known case is the aggression that takes place against conductors on a daily basis. A recent study by the BOA Association showed that no less than one NS boa is confronted with aggression every day. We also regularly see in the news that Boa's that try to enforce the corona measures are confronted with aggression and that aggression has even strongly increased since the more stringent measures have been in place.
All this calls for more support for the Boas. It is important that they are able to defend themselves against the increasing aggression and that they remain mentally as well as physically upright, in order to (continue to) perform their important work successfully. Learnit acknowledges this problem and would like to think along with you about solutions: how do we make it easier for the STIs during their hard work?
Training on dealing with aggression within government / enforcement
Together with a team of experts, Learnit has developed a new training course: Dealing with aggression within government / enforcement. The training pays attention to de-escalating (verbally) aggressive and violent situations, so that enforcers can properly intervene in the behaviour of the users of the outdoor space. The training covers a number of proven techniques, all of which are designed to strengthen your position as a Boa. Click here for more information and sign up!Link
Aggression in care, for some people it may be difficult to imagine, but unfortunately aggression against care personnel occurs regularly. For example, a study by Statistics Netherlands showed that in 2018 no less than 52% of all staff in the health and welfare sector had to deal with aggression and/or (sexual) violence. These figures do not lie.
What also shocks is that the care and welfare sector is by far the most likely to encounter undesirable behaviour during work compared to all other sectors. What does this undesirable behaviour look like? In percentage terms, hospital staff suffer most often from undesirable sexual attention from patients. On the other hand, social workers and specialist healthcare personnel are more likely to encounter harassment. Ultimately, the type of undesirable behaviour is mainly related to the work and the type of contact the employee has with his or her patients. At the moment, it is a major problem for the healthcare sector, and if you look at the statistics, the problem only seems to get worse. Learnit acknowledges this problem and would like to think along with you about solutions: how do we make it easier for healthcare workers in their daily work?
Training on dealing with aggression in careTogether with a team of experts, Learnit has developed a new training: Dealing with aggression in healthcare. In this training you will learn how to act professionally when you have to deal with aggressive behaviour during your work. This means that you learn to act consciously, based on your own choices. Maybe with, but not controlled by emotions. During this training we will make sure that you are stronger in your shoes the next time you find yourself in an undesirable situation. Click here for more information and sign up! Link
What's an intervision?
An intervision is a powerful form of communication that is used to learn from and with each other. Getting better in your work together with your colleagues, that's where it turns around within the intervision method. A peer review is a form of knowledge development within a small group of professionals. During such a peer review, each chiropractor in the group brings in a case study in order to come to their own judgement or statement or, on the contrary, to come to new insights about yourself. Are you a chiropractor and would you like to know what intervision looks like for you and your colleagues? Then read this blog and find out what intervision training can do for you.
Intervision within chiropractic
There are regulations for chiropractors that make continuing education and training compulsory for chiropractors after their graduation. A chiropractor is required to obtain 32 credits per year. These credits can be obtained by taking part in an intervision with fellow professionals. It is even true that you have to obtain a minimum of 4 points per year by attending a peer review. You can also choose to get more points by attending a peer review, this is allowed up to a maximum of 8 points per year.
What can you expect from intervision?
In intervision, one or more dilemmas about functioning, practice or practice are central. An example of a dilemma may be: "How do you deal with a patient who is being treated for a long period of time but does not adjust his lifestyle so that the healing does not go optimally?" or "How do you deal with a long-term sick employee in your practice?". Such questions lend themselves perfectly to intervision. It is mainly about bringing in cases related to personal functioning, it is not about professional questions. The main purpose of intervision is to create awareness of your own attitude and behaviour. A number of examples of themes that are often mentioned during intervision aimed at chiropractors are:
Intervision in practice
Below you can see the rules Learnit uses for intervision, of course these rules are in accordance with the guidelines of the regulations on the professional competence of Register Chiropractors:
Intervision training from Learnit
Learnit offers two different training options for intervision. First of all, we can provide a classroom intervision for your company with an authorized discussion leader; in-company, at a location of ours or online. For more information about this possibility click here. Would you prefer to lead a corporate vision yourself? Learnit offers a training opportunity for this as well. In our two-day Intervision training: with and from each other, you will be prepared to lead your own intervision. We offer this training both physically and online. Click on the buttons on the right to discover more about intervision or to request a quote for your company.Link
What's an intervision?
An intervision is a powerful form of communication that is used to learn from and with each other. Getting better in your work together with your colleagues, that's where it turns around within the intervision method. A peer review is a form of knowledge development within a small group of professionals. During such a peer review, each individual in the group brings in a case study in order to come to their own judgement or statement or, on the contrary, to come to new insights about themselves. Are you a lawyer and would you like to know what intervision looks like for you and your colleagues? Then read this blog and find out what the requirements are for intervision training in 2020.
Intervision within the legal profession
In intervision, one or more dilemmas about functioning, practice or practice are central. An example of a dilemma may be: "How do I deal with a client who forces me to break the rules of conduct?" or "How do I deal with hours of pressure?" Such questions lend themselves perfectly to intervision. It's mainly about bringing in cases related to personal functioning, it's not about professional questions. The main purpose of intervision is to create awareness of your own attitude and behaviour. A number of examples of themes that are often mentioned during intervision are lawyers:
Intervision in practice
Below you can see the rules Learnit uses for intervision, of course these rules are in accordance with the guidelines of the Order:
*These requirements have been adjusted for the year 2020 in connection with COVID-19.
Adjusted intervision scheme 2020
Since 1 March 2020, it has been compulsory for lawyers to participate in a so-called form of 'structured feedback'. Intervision is one of the three possibilities to receive structured feedback. Article 14 of the Regulation on the Legal Profession endorses the importance of intervision for lawyers. Because of COVID-19, the rules regarding intervision training have been relaxed for this year:
Intervision training from Learnit
Learnit offers two different training options for intervision. First of all, we can provide a classroom intervision for your company with an authorized discussion leader; in-company, at one of our locations or online. For more information about this possibility click here. Would you rather lead a company intervision yourself? Learnit offers a training option for this as well. In our two-day Intervision training: with and from each other, you will be prepared to lead your own intervision. We offer this training both physically and online. Click on the buttons on the right to discover more about intervision or to request a quote for your company.Link
Putin, Kim Jong-un, Lukashenko, Trump. Four names of heads of state who often make the news through their statements. Typical for many of these world leaders in the 21st century is that they are not afraid to show their power. Maybe this Trump statement about immigrants from Mexico looks familiar to you: "I'm gonna build a big wall, and believe me, nobody builds better walls than me, and I do it cheap." This is a statement that shows very clearly what kind of leader Trump is: straightforward and power is often central. The problem with these kinds of statements is that it can be difficult to create support among your audience. A solution to this problem is leadership from inspiration. Good examples for this way of thinking are leaders like Martin Luther King and Nelson Mandela. Both are loved for their often inspiring speeches and their ability to create connections.
Inspiring leadership in the workplace
Inspired management is becoming more and more common in the workplace. Nowadays there is more and more room to develop and use your own talents and qualities. Not only is it more effective to lead in an inspiring way, it is also more efficient to let colleagues achieve a good result. But how do you become an inspiring leader? Read below 4 tips that can help you to fully use your (inspiring) leadership qualities:
Being an inspiring leader starts with being yourself. To be able to inspire others, you first need to know what you yourself stand for and what your personal motives are. No two leaders are the same and that is logical, everyone has different qualities and is also motivated by different motives. So first check with yourself who you are and what you stand for, so that you can convey a powerful message to others.
2. Create a deeper layer in your relationships
As a manager or leader on the shop floor, it is important to convey your own inspiration to your employees. When you speak from your own inspiration and passion, you make sure that you create a deeper layer in your relationship with others. That often connects you on the work floor. The result is that you create a safe environment in which trust, independence and self-thinking employees are central.
3. Stimulate personal development
Personal development is a key concept when it comes to inspiring leadership. A leader who determines everything for other people does not create support among employees. Employees are not challenged if you tell them exactly what to do, without them having a say. Emphasize therefore how important others are and how important it is that they develop themselves further so that they dare to speak out for themselves.
4. Small gestures
When we think of inspiring leadership, we often think of famous speeches or grand gestures. On the work floor, however, this does not have to be the case at all. It works better to show your appreciation for your colleagues throughout the year by small, yet personal gestures. For example, ask for someone's son or daughter or start a conversation about someone's favourite sports club.
Webinar and course
Did you know that Learnit is a free webinar Leading from inspiration instead of power that perfectly matches this theme? In this webinar an image of inspiring leadership will be sketched, you will learn what it can bring you and you will also be given a few practical tips. Click here to sign up for the webinar. In addition, a 3-day training Coaching leadership in which you learn to develop your own personal coaching style. Here you learn to make use of skills such as exploration, reflection, giving feedback but also confrontation. Improve your own leadership style and bring out the best in others! Click here for more information.Link
The extent to which your advice is understood, accepted and used depends to a large extent on how you yourself deliver the advice. As an advisor you are undoubtedly the specialist in your field, but how do you convince other people of your knowledge and skills? With the tips in this blog you can take your consulting skills to the next level!
Do you want to improve your own consulting skills? Then take a look at our three-day training Consultancy skills and learn to communicate your advice as convincingly as possible, with results! In addition, develop your own personal advice style with the help of a Learnit trainer.Link
Last week it found the free webinar 'What is NLP? And what's in it for you?' place. Trainer Rob explained in broad lines what neurolinguistic programming (NLP) exactly means. Thursday October 1st there will be a 3-hour webinar, in which Rob will go a little deeper into the fabric around NLP. Read here in a short interview what the vision of trainer Rob is on NLP.
1. "What do you think neurolinguistic programming means?"
Rob: "As far as I'm concerned, NLP means that you are at the wheel of your own life. Instead of in the back of the car and driving along. It's a method that exposes what you're up against and also helps you to find the solution".
2. "What do you think is the biggest misconception about NLP?"
Rob: "That it's floating or fuzzy."
3. "Do you have an example of how you yourself apply NLP in practice?"
Rob: "I do it every day. NLP, for example, states that there is a personal experience behind someone's words. There is often a lot hidden in what someone says. You can see that non-verbally, but you can also hear it through, for example, the choice of words. So I regularly ask specific questions - in NLP style - and that gives me a better understanding of what the other person really means. That makes the connection with the people around me better".
4. "Why does NLP really work for you?"
Rob: "Because I have experienced it myself that it works and participants in training afterwards often say that it helps them. That is the best answer I have. There is also negative writing about NLP. That it doesn't work at all, for example. I see it a bit more nuanced myself. NLP is a container of methods and techniques. Many of them I use and I notice that they work for me. There are also some that I don't find very interesting, that I don't understand very well or that I don't see the value of. So I don't use them either. As far as I'm concerned, that means there are a lot of beautiful things in there that work fine. And so everyone gets something different out of NLP that is relevant and valuable to them at that moment. I have read some NLP theories as many as 20 times. And every time I get something different out of it, because at that specific moment in my life I am busy with other things."
5. "What's next in webinar NLP?"
Rob: "In the next webinar we will work with techniques to get to know yourself and others better, to ask better questions and to get a better grip on your own emotions.
Do you have the introduction webinar What is NLP? And what did you miss? Send an email to email@example.com to get the link for the webinar. Do you want to know a lot more about NLP? If so, please write to us here in for the sequel webinar NLP! Are you also interested in the two-day course Neurolinguistic Programming (NLP): an introduction? Then click on here.Link
Working at the office, going to a restaurant with friends or visiting your parents have suddenly become things that are no longer so obvious. All these changes can make you feel different from normal, negative thoughts and gloomy feelings can suddenly appear. Mindfulness can offer a solution: by dwelling on your own thoughts and feelings you can learn to live in the here and now.
Even if you are convinced that Corona does not affect your mental state, mindfulness can still be important. Simply put, mindfulness is about being fully aware of a current experience. Standing still with your own thoughts and living in the moment can take away or relieve your worries for the moment. Do you have no idea how you can start mindfulness at home? Learnit has listed a few practical tips that can help you to get some rest in your head despite these turbulent times:
Would you like to receive many more practical tips and are you possibly interested in a Mindfulness course? Learnit offers a 3-day training where you learn all about awareness and living in the moment. Moreover, did you know that a mindfulness course is increasingly being reimbursed by health insurers? Do you want to know if you qualify for this, then it's wise to contact your health insurer!Link
You know that uncertain feeling when you go into a meeting where you have to take minutes? Some of the thoughts that can flash through your head include "does that report need to be typed out" or "I just hope I can keep up the pace". Don't worry, these are not crazy thoughts at all. If you want to be well prepared for a meeting where you have to take minutes, it is useful to be well prepared at the table. Pen and paper are not so popular to take minutes nowadays, almost everyone uses a laptop, tablet or mobile phone. But did you know that nowadays there are Apps that make taking minutes just that little bit easier? In this blog 4 frequently used Apps are discussed while taking minutes!
1. Soundnote (for IPad and MAC)
Do you have trouble typing quickly during meetings? That's a thing of the past with the App Soundnote! This app records the meeting while you're typing. If you want to work out the minutes afterwards, but you've forgotten for a moment what the director's reaction was to a particular point of discussion, just click on a word from your notes about that action point. The App will then play this audio clip immediately. It's super handy, isn't it?!
2. IBABS (for Android, IOS and Windows)
IBABS is an App developed with the idea that you could have paperless meetings. This App has an automated and clear agenda that fits perfectly with your own agenda. Moreover, you can conveniently divide action points among colleagues and you can enter decisions directly, so you won't have to worry about them later. What's also handy: without WiFi, you can open all your files, minutes and notes in this App.
3. Office Lens App (for Android, IOS and Windows)
Sometimes notes are taken on a whiteboard or someone takes a printed document to a meeting that you would like to include in your minutes. How do you handle this smartly? With the Office Lens App you are able to scan documents quickly and easily on the spot. Because this app is specially designed to take pictures of, for example, a whiteboard, you won't be bothered by strange shadows on your pictures. What's more, you can also add these documents directly to your Word document or PowerPoint file.
4. MindMeister (for Android, IOS and Web)
MindMeister is an App that allows you to easily create a mind map together with your colleagues. What is the advantage of an online mind map, if you can also just draw one on a whiteboard? For those who take notes, it can save a lot of time and extra work. Not only can you easily add personal notes during a meeting, but you can also add photos and videos from, for example, YouTube to your mind map. Your mind map has never been more complete and up-to-date with the MindMeister App!
In addition to good preparation before you start taking minutes, there are also a number of important things to watch out for when you want to deliver good minutes. Would you like to know how a good notary works? Then write to us here in our free webinar Notebook, that's how you make it fun! Would you also like to be trained to deliver the perfect minutes and receive practical tips on how to do this? Then our Notebook course: efficient and result-oriented really something for you! Click here for more information.Link
Why is one supervisor so successful while another supervisor makes it look like the whole department is turning against him? Why is one lecturer able to explain algebraic formulas in great detail, while another is already struggling to explain a simple sum? These are questions that various researchers dealt with in the 1970s. Their conclusion? Communication is key. Moreover, the researchers were of the opinion that you can influence this communication process: Neurolinguistic programming was born.
NLP can be divided into three different aspects. Neuro' has to do with the first part of the process. It starts with the nervous system, which experiences you record and process by using the five different senses. Then people make internal representations of their sensory perceptions, this has to do with the 'linguistic' part. Finally, the 'programming' part has to do with the fact that (unconscious) patterns of human behaviour can eventually be converted to specific or desired goals. Analyzing the communication and behaviour of other people is therefore just as important as being aware of your own communication and behaviour in order to be able to apply NLP in daily life.
Learnit offers an NLP course, which teaches you to think 'out of the box' and to use your own capacities to the fullest. This 2-day course is offered at various locations in the Netherlands but can also be followed online. Are you interested in an introductory NLP course? Take a look at our course here.
A number of practical advantages of NLP:
In short, NLP could be the key to future success in your personal life as well as in the workplace!Link
Applying, an exciting process for many! In times of crisis, partly due to the coronavirus, the jobs are not up for grabs and it is important that you, as a candidate, can distinguish yourself from the others.
In this blog we give you 10 tips you can apply to have a better chance of getting a job!
1. It all starts with reading and searching for vacancies. Apply specifically and take a good look at the job requirements in the vacancy. Do they match your skills?
2.You always apply with CV and motivation. Limit your CV to 2 A4's and write down both Soft skills and Hard skills. Soft skills are qualities in the field of collaboration, Agile working and time management. Hard skills are more focused on computer skills, such as Excel and Office.
3. Potential employers do not always look at your CV and motivation, but often at other channels as well. Think of your Linkedin Profile or social media. Pay attention to what you put online.
4. "What should I wear to a job interview?"; you only get one chance to make a first impression, so make sure you look well-groomed, and in case of doubt: better 'overdressed' than 'underdressed'.
5. Prepare yourself very thoroughly, but enter the conversation in a relaxed way, as if it were a friendly match. This makes you more receptive and flexible, which promotes contact and the chance of a click.
6. Be on time. Preferably a little early. This not only makes a punctual impression, it also gives you the opportunity to get used to the new environment.
7. Always introduce yourself neatly and preferably give a firm hand (of course not in the 1.5m society). Always look at the person who is talking to you, but don't stare.
8. Answer the questions asked and don't beat about the bush. If you don't have an immediate answer you can, for example, indicate that you are thinking about the question and come back to it at the end of the conversation.
9. Also think about which substantive questions you want to ask; you will be judged not only on the answers you give, but also on the questions you ask. This will show to what extent you have immersed yourself in the company.
10. Never be negative about previous employers or organizations. This can make the wrong impression and you never know what contacts your potential employer has. Finally, you have been invited for an interview so the potential employer will already find you a suitable candidate. Stay yourself and take your time!
More self-confidence in your application process? Take a look at Learnit's self-confidence course!Link
Would you prefer a new law that applies to the whole of the Netherlands or would you like to relive the day of your life? Whatever choice you make, it is and remains a process. Some people make a choice within seconds, while others have to think about it for days.
Did you know that the average person has to make about 35,000 choices a day? You may not think about it right away, but it starts as soon as you start the day. Do you go straight out of bed when the alarm goes off or do you turn around for a while? So, your first choice has already been made!
To understand how to make a choice, we go back in time. Namely to the evolution of our brain. According to Dr. William Glasser (1998), making choices is based on the five principles:
You buy food because you want to survive. You drink water so you don't dry out. If you look at the principle of love you like to be with family and friends, because that makes you feel warm and safe. And you choose a partner you love. In addition, choices can give you more power, for example because you choose a job or a higher position in which you are in charge.
Choices don't always have to be difficult. Buying a car can give you more freedom, but also more fun. Because you don't want to sit on the train for three hours. The five principles are the underlying reasons that drive us to make a choice.
Not always... Steve Jobs wore a black turtleneck or a black t-shirt every day, because he already had to make so many important decisions that he didn't want to think about his choice of clothes. Sometimes making fewer choices is good for your mental health. Your brain has then developed a fixed structure in which certain choices become self-evident.
You don't always have influence on the choices you have to make, but the process of choosing, you do have influence!Link
"The customer is always right" and "The customer is king", both statements that were often used in the past and are still often used in business today. These statements show that no matter how nonsensical or unjustified a customer response may be, it should always be taken seriously. But is this really always a given?
In order to be able to see that, it is important to reflect on how you as a person would react to a difficult customer.
If you look at it very simply, there are actually three different kinds of 'primal reactions' that people have when they come into contact with an annoying customer. These can be translated into the lion, the deer and the cat.
A lion is a fighter, he doesn't shy away from conflict and tries to think of solutions right away. The lion's pitfall is his urge to fight and attack, with the result that it can appear repulsive to customers.
The deer flees, he prefers to avoid the conflict and will always try to take a submissive position. The advantage is that a customer will feel heard in the first place, the disadvantage is that the flight of the deer does not solve the problem, which will eventually lead to a dissatisfied customer.
The cat freezes, he will try to create distance between him and the client to be able to observe the problem from an expert role. The pitfall here is that the cat does not make contact with the client which makes the client feel unheard of.
In the end, we all tend to one of these roles. Nevertheless, this is not the same in all cases, for example, sometimes you imagine yourself to be more like a lion while at other times you may be more like a cat.
With the information about the lion, the deer and the cat in mind, it is now interesting to start thinking about what customers need. As an example you can say that someone who comes across as angry needs understanding in the first instance, followed by an explanation and finally a concrete plan. In this plan you have incorporated all three roles.
Would you like to know more about this subject and are you curious which role suits you best? During the free webinar held on January 14, 2020, Michaela went deeper into satisfying difficult customers. Look at him back here!Link
My two sons (aged 8 and 10) and I got in the car on a Saturday. I had a few weekend jobs to do and my children had to come along to the DIY store. They didn't feel like going. The youngest one said: "I find it annoying that I have to come along". I was driving and didn't react immediately. My eldest then asked him: "What exactly do you mean by annoying?
The youngest was not able to give a good substantive answer to this. I had to laugh a little and thought to myself: oops. As a trainer I sometimes suffer from professional deformation: I sometimes ask my children at home for a long time, I want to know exactly what they mean. So the oldest takes over that questioning behaviour, but I don't think it fits his age yet.
Of course there's a beautiful side to it. By asking this question, my eldest son learns something. Because what the youngest means by irritating, we can only guess. There are a lot of good questions you can ask to get more clarity about what exactly the other person says or means. That often provides clarity. In this blog I want to explain a special kind of question: the nominalization. This style of questioning comes from neurolinguistic programming (NLP) and works as follows.
You probably have some things in front of you. A laptop or computer, a desk, a pen: stuff. For those words are member words: the, it or one. But sometimes people also make 'things' out of verbs: the relationship, the choice, the encounter. There is a article in front of it, but it is not a thing. NLP calls this a nominalization. A relationship is an active process, a lot of activities together, and all those actions together we call 'the relationship'.
That's okay. But nominalisation is often a form of avoidance of accountability. If I were to say, "My relationship with my wife isn't going so well. Then it sounds like the relationship is one thing. And that thing's not going so well. Like it's something outside of myself. You can make a nominalization back into an active process by bringing it back to a verb.
A relationship is then the way you deal with each other. So if someone says: "The relationship with my wife isn't going so well. You'd normally ask something like: "Why?" And then you'd be told what's wrong. Someone who did NLP would ask something like: "How do you treat your wife? Or, "How did you deal with your wife so things aren't going well now?
With this question you put the responsibility back where it belongs: it's not the relationship - one thing, but the result of specific actions by yourself. Getting a question like that isn't always fun. But if you ask it in an interested way, someone has to think about their own share and contribution to the current result. That's usually where the solution lies.
There are many nominalizations. For example, one manager who participated in an NLP training course recently told us: "I'm finding it very difficult to run that club. The nominalisation here is 'the club'. That's not a thing. I literally can't manage a club either. So the question became: exactly which people do you have to lead? Which people are doing well? Which people can do it better? On what level? How can you talk to them in those areas? And so the club was managed, a very vague thing, again a concrete activity: a number of specific colleagues, with whom you can have a number of conversations about specific matters.
The question is: what do you gain from this knowledge, what can you do with it, and when? NLP states: language is an unconscious expression. People just talk. And if you listen very carefully to what people say exactly, you can hear how they got themselves into trouble. In this way you can help people to take responsibility again and move forward. And when are you going to use this? In addition to some professional training here and there, of course only in conversations in which you want to create clarity and clarity.
Do you want to practice with it yourself? Think of a verb - or an active process - for the words: the choice, the government and love.
If you want to know more, in the free webinar about NLP of 14 November 2019, Rob discussed: Five sharp questions that provide clarity in every conversation. Look him back here.Link
The National Working Conditions Survey (NEA) shows that 18.1 percent of women and 16.4 percent of men will experience burn-out at work in 2018. More and more employees seem to suffer from stress, are overworked or, in the worst case scenario, sit at home on the couch with a burn-out.
These complaints are at the expense of employees' job satisfaction, but they also cost employers an enormous amount of money. More than 35 percent of employees indicated that work-related stress is also the main cause of work-related absenteeism.
Both employers and employees are increasingly asking the question: how can you increase job satisfaction? Work-related happiness is not only a way to prevent stress and burn-out complaints, it also increases productivity and is a good way to attract and retain employees.
Workplace happiness relates to the well-being of employees, making them more motivated and, as a result, more productive," says Learnit trainer Roeli.
Employees are becoming increasingly critical about where they want to work," says the trainer. She continues: "The labor market is tight and employees are no longer just looking at their contract terms. Employers must pull out all the stops to bring people in, but also to keep them in".
In her webinar, Roeli discusses how psychological capital can contribute to less stress and anxiety, increased performance and, of course, more happiness at work. Psychological capital consists of four characteristics that everyone already possesses to some extent. You can increase these characteristics and this will help you to experience more job satisfaction.
Do you want to know what these properties are and how you can enlarge them? Subscribe herefor the course: Increase Workgroup Happiness.Link
Stress at work is the number one occupational disease in the Netherlands. Research conducted by TNO in 2015 shows that more than one million people are at risk of burn-out or other work-related mental illness.
36% of work-related sickness is caused by stress at work. It is striking that especially young people suffer from burn-out complaints: namely 17% of employees between 25 and 35 years of age.
This stress-related absenteeism costs employers a lot of money: no less than 1.8 billion euros a year. Employees mention five causes for the occurrence of work-related stress:
Trainer Anna Maria from Learnit goes deeper into the causes. Many employees are still assigned to a managerial position without being trained for it. If people are good at their job, they are promoted. And all of a sudden they have to manage colleagues.
"That's really another trade, it's still underestimated," says Anna Maria. In fact, employees often have to do it 'with it'. Then you lack knowledge, but also time and energy to recognize and acknowledge possible resistance and conflicts''.
That's where it often goes wrong, the trainer sees. Managers choose to ignore the conflict, or act with a hard hand, using their power. Both solutions are rarely good, says Anna Maria. Especially if the choice is not based on a conscious strategy, but on frustration, irritation or a feeling of powerlessness.
According to the trainer, the fact that workspaces are increasingly being set up as open-plan offices does not help either. Employees are used to being able to retire to a smaller room, alone or with a small group. Now that the move to an office garden is no longer possible, this causes extra stress, Anna Maria regularly attends training sessions.
In addition, the introduction of flexplaces has meant that not everyone has a fixed place anymore. Looking for a place to work with your files under your arm increases stress, Anna Maria observes. This leads to frustration. These annoyances increase the risk of resistance and conflict'.
Anna Maria explains in a free webinar how to deal with resistance and conflicts in your team. During the interactive online presentation the trainer goes deeper into the causes and consequences and gives tips to reach a solution. Watch the session here back.Link
As a manager it is important to know what is going on in a team. In other words, it is possible to have a well-functioning team in which all members are fully connected. However, it is not always easy to find out what the team members are really concerned about.
This has to do with the fact that not everything is pronounced in the group, or: There is a question of a bovenstroom. These two currents determine to a large extent how a team functions.
What are the under and bovenstroom?
In Each team there is a bovenstroom. The bovenstroom is what is visible to everyone. The things that are pronounced, goals that are posed and appointments that are made with each other.
Underneath is another invisible stream. These are the things that are not discussed, but which do affect the general atmosphere in a team. Therefore, it is important to get grip on this flow.
The concept of the under-and Bovenstroom was conceived by the American psychologist David McClelland. He presents these two currents as an iceberg. The tip of the iceberg is characterised by what we do: our knowledge and skills. The flow of water is characterised by what we think and want: our norms and values and our behavioral patterns. The lower current is much more abstract, but according to David McClelland, it is ultimately the basis for the bovenstroom.
The importance of undercurrent
We don't always have it, but every team has to deal with underlying tensions, expectations and frustrations. These are often not shared, but they affect the way team members interact. In the end, this flow determines to a large extent how a team functions. Do collaborations not work smoothly? Is the productivity of a team strikingly low? All these problems can be solved to a large extent by paying attention to the underlying flow.
How can these currents be influenced?
When you are familiar with the bottom and bovenstroom, you have already set the first step towards a close team. Next, it is especially important to bring up the underlying behavior patterns, norms and values. Once these topics are actually discussed, the team can take different account of each other.
This ultimately creates a pleasant atmosphere in which everyone is effortlessly connected. Do you want to influence the under and Bovenstroom? Then it is especially important to talk to your team.
How to streamline your team
As a manager, it may seem impossible to get a view of both the upstream and downstream flow. What can help is a Team coach from Learnit. He specialises in making the undercurrent negotiable.Link
Don't you want to get run over? Do you give in easily and saying no is quite an obstacle for you? That can cause a lot of frustration in work situations. Assertiveness in the workplace is very important and is appreciated by employers. How do you learn to set your own limits? In the end, you really have to do it yourself, but in this blog we will quote a number of useful tools.
If you're a subassertive person on the shop floor, you might get walked over. This is also called subassertive behaviour. Subassertive behaviour is often easy to recognize by the following points:
A handy trick to stimulate assertive behavior in yourself is simply naming your pitfalls. Do you often say yes, do you agree with everything and are you later on a bit disappointed yourself? That's all you have to do with yourself. Put down on paper when you reacted subassertive and name your most common pitfalls. You can take this situation to yourself and then think of how you could have solved it differently. In this way you gain more insight into your own actions.
Assertiveness in the workplace is not just about words. Attitudes say enough about who is in charge and how you behave. Assertiveness is related to self-confidence. That is why an active attitude that radiates self-confidence is very important. The relationship between employer and employee is by default a relationship of serving and being served. However, this does not mean that someone can be abused. Your physical attitude secretly reveals enough. But how do you make sure that your attitude does not give you away and how do you come across as proud and assertive?
By adjusting your posture, you can appear a lot more confident and people will be less likely to cross your boundaries.
Being assertive in the workplace means you can stand up for your rights. Do you have to work overtime? Then make sure you get paid for this. Do you have to take on extra tasks? Then make sure you get the right time for this. As an employee and colleague, you have plenty of rights. You don't have to work dull and you can certainly stand up for your rights. When others on the work floor know where you stand and what your limits are, it works better for everyone.
If you don't take an assertive attitude and let everything get over you, you only have yourself with it. The work pressure increases, as does the stress and negative feelings for your colleagues and employers. Very annoying, especially because these colleagues have no idea what this may be due to. And without exaggerating: subassertiveness is the main cause of burn-outs. So make sure you take matters into your own hands at an early stage and start with an assertive attitude.
As it is described in this blog, it all sounds simple and clear. We can imagine that it is not always that simple. In order to teach yourself the right skills, Learnit offers assertiveness training that can help you adopt a more assertive attitude to work. Take a look between other training courses in the field of personal development and decide which one is best for you. You can always contact us for tailored advice.Link
According to the Dikke Van Dale, being assertive means being 'self-assured and self-aware'. Assertiveness is daring to be yourself. Assertive people are not necessarily the people who shout the loudest. Or people who always only stand up for themselves. Assertiveness is about more than one person. It's about the connection and relationship between two people. Assertiveness is a way of communicating and not a characteristic that someone possesses or does not possess. Whoever is assertive stands up for himself, without diminishing the feelings of the other person. Assertive people dare to say no, clearly indicate their limits and can give and receive criticism. They always leave other people in their dignity and respect the opinions and feelings of the other person.
Assertiveness is about making compromises: coming out in the middle and win-win situations. Assertive people don't always go for their own profits, but make sure their vision is clear to everyone. So if you are too aggressive, it is detrimental to your relationship with others. If you are too passive or subassertive, you are doing yourself a disservice.
If you want to become more assertive, you will first have to become aware of your own behaviour. How do you deal with others right now? Are you the one who always sends or do you also listen to the opinions of others? Listening to your colleagues or employees is very important. It is important that you do not only communicate autobiographically. When communicating autobiographically, you are only concerned with the reaction you are about to give to the other person's story. On the contrary, it is important that you listen and actually ask questions.
Therefore, pay attention to yourself when you start a conversation. Do this on the work floor, but especially when you are with friends. What is your role in the group of friends? Are you the one who always comes up with all the ideas and doesn't take no for an answer? Or are you the one who always thinks everything is fine and therefore often doesn't do what you want?
When you are aware of your own behavior, you can start to change it. Step out of your normal pattern and stand up for yourself a little more. If you have trouble being assertive at work, it might be a good idea to try something in your group of friends first.
Ask others for tips as well and ask them how they see you. Others may look at your behavior in a different way and show you things you didn't see before. Finally, you don't have to become the most assertive person in the world!
In our training Assertiveness: standing up for yourself you learn to act more confidently, with respect for others. Attention is paid to clearly expressing your opinion, you practice not avoiding problems and conflicts and you learn to adopt a pro-active attitude. After the training you will be better able to profile yourself, which gives your self-confidence a boost!Link
Unfortunately, influencing others has often gained a bad reputation. Although many people think of influencing as an abuse of someone's naivety, it is actually a true art that only has positive effects on private and business life - as long as it is dealt with properly.
If you want to be more convincing, be able to argue better and be stronger in your shoes, Learnit training can help. Learnit distinguishes itself mainly by the way in which influencing is approached. For example, the training is more about understanding the other person, before using that knowledge to make an argument. A strange approach? Actually not, and this is why.
Knowledge is power - also in influencing others
Everyone knows that in order to influence people, you have to have certain knowledge. After all, only by being one step ahead of the other party can you change their minds, or influence them. Our training is mainly aimed at understanding the other party, as this gives a better understanding of the motives, values and convictions that are used. Ask yourself the following question: How can you respond to the needs of the other party if you don't even know what they are or where they come from?
Biscuit of own dough
Of course it's not about 'abusing' other people, but why not use the other person's arguments against them? Someone who was already very adept at it was the Greek philosopher Socrates. He tried to make his 'patients' understand by asking them questions about their needs. In this way he gradually came to know more about their beliefs and problems, so that he could use these against them the next time he asked them a question. Inappropriate? Not really, because of course people came to him with their problems themselves.
The advantage of understanding the other in order to convince them is that you can argue very purposefully. That is to say, instead of quoting one argument after another in the hope of hitting a sensitive chord, one or two arguments are enough to get the other to think and question his or her own beliefs. And that's exactly what influencing is all about.
Influencing: a tactical sport
Influencing someone is therefore not so much about the quantity of arguments, but rather about quality. It is not the quantity of arguments that is important, but the degree to which they are substantiated. Influencing therefore requires more than just persuasion and the ability to speak clearly and convincingly. It requires a certain amount of research, knowledge of the other party and the skill to mould it into an unambiguous argument in order to convince the other party.
Influencing in practice
We realise the importance of influencing skills in today's society. Whether it's a neighbour you absolutely want to have at your garden party, or a customer you want to convince of the quality of your service, influencing is an integral part of our world. Influencing is also essential when working with others: if you can analyse the opinions of others and know what their interests are, you can act in a more targeted and inspiring way.
The Learnit course consists of two days of training, in which influencing skills and persuasiveness are developed. Everyone has their own way of convincing and that is taken into account. Negotiating, motivating, powerful action and directing are of course part of good persuasion, and these aspects are also dealt with during the course. Thus, creating a win-win situation is an efficient way to influence.
There is no better way to learn something than through practical exercises, and that is no different when it comes to influencing. Customization is our trump card, precisely because every participant is different. In an intake interview the learning goals of participants are determined, and that information is used to record the programme. An active commitment is therefore required from each member - but that makes the course all the more efficient. Want to know more about our training Influencing skills and persuasiveness? Then click here.Link
Now that the election results are behind us and we have all thought about what needs to be done in the country, it is time to take action. And can we replace "er" with "I".
If you disagree with something in politics, you can easily shout what needs to be done. What we have to do and what that would bring us. Nice words. I often hear them in companies and organizations: this is what needs to be done. In the department, in management, in other teams. The crux is of course: you have by far the most influence on yourself. But you don't hear people say that very often. "What I can't do yet...", "What I'm going to do is...", "My contribution here is going to be...", "This is how I'm going to get this off the ground...", "What I still have to learn...".
It takes guts, vulnerability and pro-activity to find the cause of things you don't like within yourself. And so does the solution. All your fun and all your problems you make yourself. Through the way you look at situations you experience something as a problem or not. This makes you responsible for your own emotions, feelings and therefore also for your own happiness. So not: my boss makes me feel miserable. Or: I want to clean up my desk, but it's so busy. Or: My partner makes me unhappy. In all these cases you put the cause outside yourself and come up with solutions that have to be done. Just like in politics. Nice for TV, but not for your own life.
You have little influence on what happens, but you always have influence on how you deal with it. In principle, this makes any change possible. Because you learn to deal with things differently, your perception of them also changes. Less stress, more fun, less worries, more success: people often experience this after they have done NLP.
So the question: what are you running into? For example: that annoying boss, that annoying conflict, that irritating neighbour. And what would you gain if they remain the same, but you develop yourself and no longer suffer from that boss, neighbour and conflict? Change the world, start with yourself! ;)"Link
Most people find it exciting to present. All attention is focused on you and the audience expects something from you. How do you deal with that? We'll give you some practical tips to help you reduce tension.
1 | Prepare well
By knowing where you will end up and for whom you will give your presentation, you can prepare yourself better. You can imagine where you will end up. And you can think of some questions your audience might ask you. (Then you will have your answer ready soon!) Many people benefit from working on their presentation in this way: the preparation gives them peace of mind.
Stand in front of the mirror. Make sure you're well grounded. So, feet a little apart and firmly on the ground. Pull your shoulders back a little and stand upright. Now you practice your presentation. Dare to look at yourself in the mirror while talking. In this way you practice a little with the gaze of your audience that will soon be focused on you.
3 | Focus on your breathing
Most tension is caused by thoughts that make you insecure. By focusing on your breathing, you get into the here and now. You make a step from your head to your body. This helps many people to reduce the tension in the run-up to a presentation.
4 | Discover your strengths
Make an analysis of your properties for yourself. Which properties are absolutely your strongest? Use them during your presentation and rely on their strength.Link
A good presentation stands or falls with your preparation. Make sure you know for whom and where you are giving the presentation. But... There is a lot more you can do to make a presentation stand out. Check out the tips below:
1. The most important tip: think it's gonna be okay!
Believe in yourself and your story. When you stand behind your story, you immediately take your presentation to the next level. (After all, how can you be credible if you don't even believe what you're telling?) If you find it difficult to see your own strengths and trust them: ask someone else to name them for you. Then tell yourself out loud that you are using those and those qualities in this presentation; that you can do it; and that you have a good story. Just repeat this a few times in the days before your presentation. Have faith!
2. Start powerful
With a good introduction and a tantalizing start you grab the attention of your audience immediately. Tell a beautiful anecdote, a metaphor or a personal story. That will definitely benefit your presentation. How do you ensure a good introduction? Be aware of why! Why are you giving this presentation? What exactly is so interesting about what you say? Don't beat around the bush and immediately give your audience a reason to stay where it is and listen to your story. (Very important: convey your enthusiasm immediately! By doing so, you give everyone a good reason to keep their attention).
3. Manage the tensions
A little tension is good. As the adrenaline level in your body rises, you become more alert and focused. It helps you to give a good presentation. But too much is never good. Too much tension is never good. Do you have trouble trusting in your own abilities because of tension? Then try some breathing and relaxation exercises in the run-up to your presentation. By going back to the here and now and to your body, you get a bit loose from your thoughts. (And yes, it is usually your thoughts that cause the tension).
4. Provide a logical story
Do you have mountains of knowledge, too? Very good! It is important to present all that knowledge in a logical form. Therefore, make connections between your different pieces of knowledge (which you have from various sources) and give many examples. But beware: Less is more! Think in advance about what is really important to tell. An overload of information does not stick with your audience. You don't have to digest everything you know. Make sure that the information you give matches your audience's level of knowledge. For example, ask them questions - then you can make your presentation directly interactive! By asking questions, you get a good idea of the prior knowledge of your audience. You can build your presentation on this prior knowledge. This way you make sure that what you say comes across well and that everyone can follow you.
5. Keep your presentation varied
Just listening is often boring. Interaction ensures that people absorb the information much better. Stimulate your audience with a movie, a quiz or a small design assignment (depending on the nature of your story). Be creative and dare to challenge your audience (and yourself!).
These were our five tips. Please let us know if you have any additions!
Would you like to learn how to present with conviction? Then take a look here our free webinar Presenting with conviction back!Link
Waarschijnlijk herken je de volgende situatie maar al te goed op je werk: Je bent druk bezig met een bepaalde activiteit die al je aandacht nodig heeft en je telefoon of een email haalt je uit je concentratie. Vervelend. En de tijd die je nodig hebt om weer geconcentreerd verder te werken mag dan per persoon verschillen, maar uiteindelijk blijkt dat als je zonder afgeleid te zijn door kan werken, je veel sneller klaar bent. Wat is toch de reden dat we zo snel afgeleid zijn en hebben we dit niet zelf in de hand? Vanuit dat oogpunt durven wij de stelling aan dat afgeleid worden een keuze is.
Concentration requires attention.
There is a difference between the work and the concentration you need to carry out this work. Writing a reporting with financial influences requires more concentration than a memo about clearing the coffee cups, just to give an example. It is therefore good if you can give a label to the work in which concentration is required. By classifying the work, you gain insight into how high the concentration should be and how tedious it is to be distracted from that particular task.
Concentration requires action
If you know what concentration is needed to do your work in an efficient way, you will also understand that concentration requires action. Sometimes it may be necessary that you literally separate yourself by sitting down separately. Sometimes it's enough to turn off your phone and your email program. But what is always true is that you have to take action yourself to realize this. Now you may think that it is not reachable or does not respond directly to an email does not happen to customer friendly, but nothing is less true. If you take the time to answer your phone at a fixed time or read your email, you also have the time to work focused.
Concentration and time gain
Often you hear that the time you have is too short to do all the work that one wants to do or that you are asked for. Just by putting the concentration in the right ways you win time. You are less distracted, you function more pleasantly and if you take the time to work with good planning and manage your time in the right way then you will see that the choice for concentrated works alternate with other work your productivity much Higher than if you think you are disturbed.
The choice to be distracted has you in your hand. The question is therefore: what are you going to do now? [link]
Onder zelfbeeld verstaan we het beeld dat je van jezelf hebt; de manier waarop je over jezelf oordeelt of de wijze waarop je jezelf ziet. Dit beeld wordt mede gevormd door de informatie die je van anderen krijgt over jezelf. Zij kijken immers ook naar je, gaan met je om en vormen een beeld van jou.Ze laten je merken hoe ze over je denken of geven hun oordeel over jouw gedrag. Het beeld dat jij van jezelf hebt komt niet altijd overeen met het beeld dat anderen van je hebben. Dit kan je soms onzeker maken. En de manier waarop je jezelf ziet, bepaalt voor een groot deel welke positieve of negatieve gevoelens je ten opzichte van jezelf koestert.
It occurs regularly that people have a wrong image of themselves. When the image you have of yourself largely matches the image that others have of you, it turns out that you usually show yourself the way you are or want to be. Is there a difference between the image you have of yourself and the image that others have of you? This certainly does not mean that you don't know yourself well or that others don't know you. You can see different aspects of yourself in different situations with different people.
Being uncertain about yourself, how you happen to others or about your position in a particular situation is quite normal. But this uncertainty can also go too far. A lack of self-confidence quickly leads to a negative spiral: you do not dare to face any challenges, the bar is becoming less high, which again leads to a deterioration of your self-image. In this way, it is becoming increasingly difficult to escape from this vicious circle.
To help you, we have developed a two-day self-confidence training. In training you will learn to recognize the causes of your lack of self-confidence and underline the importance of verbal and non-verbal communication in relation to your self-image. In addition, the training is practiced through realistic role-playing games. Mutual feedback and video analysis ensure that your old behavior patterns are broken. In the training we will work on the following topics:
Would you like to know more about our approach and training possibilities? Take a look at our training page or contact one of our advisors via firstname.lastname@example.org or 020 6369179.Link
Do you spend a lot of time looking for emails? Ideally, your inbox, or your digital workplace, should be as empty as possible. In this blog we'll give you three handy tips, taking the settings in Gmail as an example:
Almost all email programs allow you to personalize your inbox. By processing incoming e-mails in a structured way, you can keep the overview well. How often does it not occur that you have to search in your inbox for endless time to find that one email? Make use of 3 important labels: what to do, where to get answers and what you have completed. In Gmail, set this up as follows:
In the picture below you see an example of how your folder "To do" can be seen:
By using 3 labels on tip 1 You have already worked with tags, but you can extend this by creating additional labels of your different work. For example, customer contact, promotional business or work consultations. You set the labels the same way as with tip 1. These labels can also be coloured again.
In the picture below you see an example of how your label "Customers" can get out of it. In this way you can also see at a glance what the status is, because at tip 1 you have already created three folders for your incoming emails:
You know it: you send an e-mail to someone with a request or question, but have not (yet) found a good way to keep track of whether or not you have received a response. This may result in you sometimes being too late to have to know something about someone.
You can prevent this by putting yourself in the BCC of e-mails in which you are waiting for a response from someone else. You can set a filter in Gmail that all mail from your email address and where you put yourself in the BCC will be forwarded directly to you in Tip 1 created folder 02 | Waiting for reply:
In onze tweedaagse training Timemanagement leer je efficiënt met je tijd omgaan en ga je een stuk minder gestrest naar huis aan het einde van de dag. Je leert niet alleen praktische tips zoals in deze blog, maar je leert ook te reflecteren op je eigen denken en handelen. Wist je bijvoorbeeld dat assertiviteit en delegatievaardigheden ook een grote rol spelen? Ontdek het in onze training!Link
Life is what happens to you, while you're busy making other plans. – John Lennon
The time slips but often through our fingers. However, we usually do not necessarily have to spend more time, because there are always 24 hours in one day. However, We would like to have more grip on our time. With these practical and direct practicable tips you will certainly succeed!
Tip 1. Take pause!
By getting away from your work, you can gain energy and increase your concentration capacity. Go outside or get coffee for yourself or your colleagues. Make a chat with someone over the weekend. In short: Get your head empty from work and relax, so you will have new energy to continue.
Tip 2. Make a schedule every day for 75% of your time
Write at the beginning of every day everything you need to do that day. Then create a schedule, where you don't plan 25% of your time. That way, with the 25%, you have a buffer for unforeseen work or emergency jobs that come through. At the end of the day you can check if everything is successful and you will see what needs to be shifted to tomorrow. It's even better to make the next day's schedule in the evening so you can get fresh on the next day.
Tip 3. Plan your day with blocks of doing-thinking-doing-thinking
We do not manage to do the same all day, with the same degree of concentration and enthusiasm. If you have a lot to think about, this is quite difficult. To better target your energy, the best work that requires a lot of thought can be alternating with more practical tasks. So start doing tasks, then think-tasks, then lunch, then do tasks again and end up with think-tasks.
The largest concentration peak lies with most humans around 11.00. Plan at that moment (or at a time that works best for you) so that troublesome brain teaser: a brainstorm, appraisal or writing a piece. Prior to your concentration peak, you better perform more practical work, such as getting your mailbox done or other administrative matters. After lunch comes the Energiedip. It is best not to plan any thought work. Then do some more practical things. At the end of the day you can plan some thought work again, because then your energy curve will go up again.
Tip 4. Prioritize and work more effectively using the Eisenhower diagram
When you organize your work and also make your planning, you first determine what is important and what is not. Then you decide what is urgent and what is not. That often sounds easier than it seems.
Important VS. Not important
A lot of people are involved in important tasks, or it is not or badly performing the tasks that have far-reaching consequences. These are the so-called main tasks, for example, in your job or job description. So ask yourself, per task, whether they belong to your core business or not. For example, less important tasks are keeping your records or ordering.
Urgent VS. Not urgent
What really needs to happen now and can't wait? Tasks and jobs with a deadline or certain appointments are not urgent at first. But over time they will be. You want to avoid tasks ' automatically ', over time, become urgent. In fact, you want to have as few tasks as possible. By making this dichotomy, you come to the following diagram:
Eisenhower, Commander-in-chief and later President of America, invented this model of priorities and said the following: urgent matters are rarely important and important matters are rarely urgent.
Tip 5. Make a list of time devourers
An overview of what distracts you, gives insight into what disrupts your work. By making an overview of time devourers and then linking an action, you are proactively engaged in time management. What many people, for example, distracts, are colleagues who stop by for a ' chat ', but then continue to chat for half an hour. The colleague in question often does not mind that it is not at that moment. That may not be known to anyone if he or she is not told. In that case, try to say in a friendly way that you do not come out now, for example: "I would like to hear more about your weekend to Rome, but I really need to get on with this mail." Or you can say, "I'm really busy, so I'm afraid I have to get through again." When you take this respectfully, you may expect this colleague to understand it. He or she has also experienced it himself.
Tip 6. Set SMART targets
What you want to achieve in the time you have must realize bear. It helps to make your goals (including projects, meetings and other conversations) SMART and concrete. A goal that SMART meets the following characteristics:
Even if a colleague asks you to do something or vice versa, it can help to make this as concrete as possible by making these outcomes SMART. Then you are sure that the expectations about the task are the same.
Tip 7. Make a long term planning: the glass jar and the large stones
If you only work from day to day, then the long-term projects-or plans will not be space. Just think of a big glass jar. If you want to fill it with large stones, the glass jar seems to be full soon, so there is still room for pebbles: The pot was not full! After the pebbles are in it, the glass jar appears to be full again until you try to sand it. Is the pot now finally full? No, because water can still be added! And then the glass jar is full.
The large stones can be seen as long-term projects, the pebbles for the medium-term jobs and the sand as Kortetermijnwerkzaamheden. The water stands for the ad-hoc between work, which often involves too much time. If you had first filled the glass jar with only sand or water, then the large stones would never have been appropriate. It is therefore important to take into account the size of the jobs and projects when making a long term planning. In this way, it is better to plan everything within the available time.
Tip 8. Handle the Kaasschaaf method
There are jobs and projects where you can see as a mountain beat that, simply because they look so big and insurmountable. Then the Kaasschaaf method offers a solution. Try to do a little bit of the job or the project at different times. Then how not to do everything at once.
By dividing something into more well-organized pieces and portions, the mountain or project is also smaller. Make sure that you also take care of these smaller pieces and portions of the time and plan it. If you do not, you will not overcome this mountain and will never be smaller.
Tip 9. Keep a log for a week
By keeping a log in which you distinguish between different types of work (such as administration, customer contact, contact colleagues, working on projects (s), etc.), you get an insight into where you can improve yourself. View this log critically and make choices that you want to spend more or less time on. Then include it in your schedule.
Tip 10. Communicate with others!
You do have a lot of influence on your time and the amount of work you need to do in that given time. Saying no is often tricky when someone with an urgent job is on your desk-you want to help those who do. You can only ask yourself at the expense of what? Are you really coming out, or is a later piece better? Please indicate this. The other knows where he or she is.
It is also important to realize that you do not have to do everything yourself. Others are also well able to help you out of the fire. The art of delegating is the release. Give the other clear explanations and also give the other confidence. The first time it will feel somewhat uncomfortable when you delegates something, but it gives you a long-term hope, including grip on your times. For more information, see the Training page of our two-day training Delegate.
Remember: Time management is self-management. So you is at the helm and not the clock.
Now follow a Timemanagement training at Learnit Training or get inspiration from the books below, which were also inspiration for this blog:
Time Management According to Covey -Stephen R. Covey, Rebecca R. Merrill & Rebecca Merrill
Effective Time Management -Ineke E. Kievit-BroezeLink
Good resolutions: at the end of December we can't get enough of them. Everyone knows for sure that they are really going to achieve 'it' this coming year. Lose ten kilos, quit smoking, save up for that one beautiful trip, learn to deal with time better, master a new language or skill and so on. But why do many of these resolutions die a quiet death somewhere in January? Because most resolutions are not kept longer than January 2, if they even get through New Year's Eve. And this leads to disappointment or even shame. But is this self-reproach justified? At Learnit we believe that New Year's resolutions do not only need to start on 1 January, but can be pursued throughout the year. To give you a hand with actually reaching your goals, we offer you the following seven tips.
A first step to success in the form of achieving your intentions or goals is to set realistic and achievable ' between goals '. Everyone can fantasize about that perfect dream trip or that legendary gig, but often you have to start with smaller steps to get to these big dreams. So force yourself to put your finances in order and to set aside money per month, or music at least ten minutes a day. Achieving these relatively easy intermediate goals means that you remain motivated to achieve your real goal.
Good intentions are nothing more than goals that lead to a situation that seems desirable to you. But the internal conflict that arises from the desire to achieve the goals on the one hand and not want to make the actual effort on the other hand, makes the goals fall into oblivion. Therefore, make sure that you continue to confront yourself with that desired end situation. By writing down your goals and hanging them in places where you meet them daily, you stay in touch and don't forget them.
To monitor the overview of your current situation, what you want to achieve and how you want to get there, you need a plan. Work your intermediate and final goals in a realistic time plan and stick to this. Hang this plan up next to the final goals and write down your progress, as every step forward motivates. This way you keep your overview and control of your schedule and the final goal will be visibly closer. Do you not only have to achieve goals for yourself, but also in a larger professional whole? Then the training project Management can help you with this. During this training you'll learn step by step how to set up a project and bring it to a successful conclusion.
A lack of self-confidence quickly leads to a negative spiral: people do not dare to face any challenges, and the bar is becoming increasingly less high, which again leads to the failure to achieve your good (for ambitious) intentions or final goals. If you find that a lack of self-confidence is standing your way both in daily life and in pursuit of ambitions, you can benefit greatly from a (personal) training or coaching. This will give you insight into the underlying causes of your lack of self-confidence and use this knowledge to create a positive self-image. Believing in yourself is an important prerequisite for success!
In order to achieve good intentions related to the breaking down of bad habits like smoking and obsessive eating, it is important to replace these habits instead of eliminating them. Know in what situations you exhibit certain habits, such as grabbing a cigarette when boredom. When you do not replace them, you are quickly inclined to intervene in those situations back to your old, bad habits. Therefore, make sure you have something positive to replace the bad habit, such as eating your favorite fruit or playing a short game.
Share your good intentions with friends, acquaintances and colleagues. The people around you have the greatest influence on you and everyone likes to show success to this group. In addition, they offer healthy social pressure and can easily form a group with friends who have set themselves equal goals for that extra support in the back. Do you (for your feeling) in your immediate environment not someone who can motivate you (enough) or you are looking for professional support, then the coaches of Learnit are ready for you. They will work with you on your motives, dreams, wishes, motives and ideas and help you realize a lasting and valuable change in your behavior, situation or thinking patterns.
Motivate yourself by giving small rewards when you achieve between goals and a great reward in achieving the final goal, if that is no reward already in itself of course. Finally, go to the musical you want to go to for years (and so good that-ie is still running!) or indulge yourself with a wonderful day out in the sauna. Be honest, success motivates and all the small successes in life deserve to be celebrated!
Is one of your New Year's resolutions to learn a new skill or gain a lot of new knowledge about a certain subject? Then take a look at what Learnit, with a range of more than 300 high-quality training courses, can do for you!Link
Of course, you can go crazy on all kinds of vacancies and assume that it has to be a hit after all. Convincingly applying for a job that doesn't really matter to you, however, is a difficult task. It is much more effective to let your enthusiasm and qualities do the work and only apply for those positions that really suit you. This makes it easier to express your enthusiasm during the job interview. Whether you like the job or not, many people still look up to a job interview. Not strange, because a lot depends on it. This makes the interview extra charged. By preparing yourself well and by adopting the right, convincing attitude, you can limit your nerves. How can you do this? Below we give you 7 tips to make your job interview a success.
These tips already give you a good starting point that will help you during a job interview. In the two-day training course Successfully applying for a job you can dot the i's and cross the t's. From writing a good cover letter and adequate interview preparation to a convincing presentation, everything is covered. Learnit's training courses are tailored to your wishes, both in terms of content and in terms of location, time and group size. During the training, role plays, feedback and discussions are alternated with theory. In this way, you can be sure that the training is in line with your practical situation.Link
Ambulance staff threatened with a knife during the performance of their work, we regularly read such reports in the newspaper. The situation is sometimes so threatening that the police have to intervene to prevent worse. Fortunately, in most situations it does not get that out of hand and there is still something to start against the aggressor. Do you (hopefully to a lesser extent) also sometimes have to deal with anger or aggression from another person during your work? Then it is wise to learn how to deal with it.
Many people don't know how to respond effectively to aggression and that's not strange. One acts from a biological defense mechanism that is activated during threatening or stressful situations. Everyone recognizes reactions resulting from stress, such as palpitations, clammy hands, dry mouth and tension. This is also called the 'flight-or-fight' response. When there is a threat in our environment, we want to flee or fight. This ancient response has proven to be very effective for our hunting ancestors, but nowadays it can cause a situation to escalate.
How best to react to aggression depends on the situation and the type of aggression. Below are 6 tips that can help you when you have to deal with aggression.
Learnit offers various courses to help you deal with aggression in the workplace. Are you interested? Then take a look at our page on aggression and find out which training course best suits your work environment. Click here for the aggression page.
Conflicts do arise within any organization: they are often experienced as awkward and uncomfortable, while conflicts can also offer opportunities. Resolving a conflict can lead to a situation in which both parties are ultimately better off than before. In the book 'Conflicts in organizations' theoretical frameworks are alternated with practical advice and specific applications. In the training Conflict Management we make use of this book, among other things.
How do you get interesting and relevant information on the table during an interview and break through the general chat of your interview candidate? With the help of the book 'Interviewing' you will learn how to bring out information in a critical but respectful way. In the appendix of this book you will also find detailed interviews with Maartje van Weegen, Paul Witteman and Frènk van der Linden. In the Interview Techniques training we use this book, among other things.
For one of the departments of a government organisation we have provided a training course Presenting with conviction. In two sessions we prepared them for a presentation on the tired side. It was exciting, but after a lot of practice they went to the fair with success!
Who & What
A government organisation is getting ready for the Trade Fair where they will give three presentations during the symposium. The aim is to introduce itself to potential suppliers and other cooperation partners. The speakers want to show their organisation with a renewed and fresh image. It is not only important to present the content of the organisation clearly, but above all to inspire the public and make them enthusiastic about working with the organisation.
But... how do you do it now? In two sessions Presenting with conviction a lot has been said, conceived and learned in preparation for that one moment. Thanks to their own knowledge and development, they take to the stage with confidence during the trade fair and as a trainer I am convinced that they know how to excite and enthuse their audience.
The focus of the first session was on what presenting with conviction actually is and what it takes to come across as really convincing. After the answer was found playfully, the focus shifted to learning and refining skills. The most important instrument you have in your hands is yourself. That is why the first session was immediately practiced with presentation.
The first day also offered a moment when the group was able to formulate the intentions and goal for the presentations at the trade fair (a great added value because in the delusion of the day there is no time for this and the training did offer time, space and creativity).
In the meantime...
Between the sessions the participants received the recordings of their presentation. This is a unique way to see how you come across to others and it provides instructive and surprising insights. Feedback on what characterizes them as a presenter and what they do during the presentation that makes them appear authentic and convincing has ensured that all participants can strengthen these qualities and become more self-assured as a presenter. The participants worked with the freshly learned tools and new insights on the preparations for the presentation.
The last training day
The second session was a moment of fine-tuning. The 'dress rehearsal' for the presentations at the trade fair. The finishing touches were put on how to deal with tension and how to come across as more powerful in a simple way.
That the participants went through an upward learning curve was clearly visible during the second session. With a lot of effort and the right learning environment you can achieve a lot in a short period of time, this case is a clear example of that!
What do the participants themselves think of the training?
After this training I am more confident in front of a large group of people to sell my organization and myself. Class!'' - Assessment: 9.6
A short training with practical tips and tricks that are directly applicable, to make a good presentation. - Assessment: 8.2