Personal development lays the foundation for happiness and success: making better use of your talents, firmer Being in your shoes, dealing with your time more effectively and strengthening yourself ensure that you are (better) in be able to set goals and then achieve them. We sometimes forget to take a critical look at ourselves because of the hustle and bustle of everyday life. That is why you are central in our personal development trainings.
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Meer gedaan krijgen door anderen op een effectieve en doordachte manier te beïnvloeden en overtuigen, dat is het onderwerp van trainer Emma’s aankomende interactieve webinar. In deze blog geven we je alvast een klein voorproefje, we gaan namelijk met haar in gesprek. Beïnvloeden: de een is er beter in dan de ander, maar dat hoeft zeker niet zo te blijven!
Beïnvloedingsvaardigheden zijn te trainen en hiervoor bestaan al veel bewezen trucs, technieken en methodes. In
Hoi Emma! 30 maart geef jij een interactief webinar over beïnvloedingsvaardigheden, wat verstaan we precies allemaal onder de term: “beïnvloeden”? En hoe verschilt het van iets als manipuleren?
Hoi! De naam zegt het al: simpelweg invloed kunnen uitoefenen op iemand anders. Bij zowel beïnvloeden als manipuleren probeer je iemand te sturen in een bepaalde richting, tot actie aan te zetten of te overtuigen. Het verschil zit hem voornamelijk in de intentie en de effectiviteit voor de lange termijn. Bij manipulatie staat het eigen gewin en korte termijn succes voorop, waarbij beïnvloeden meer gaat over het het lange termijn succes voor beide partijen.
Kun je alvast een klein voorproefje geven van de theorie die je zal inzetten voor dit webinar?
Zeker, in deze drie uur zullen verschillende theorieën aan bod komen, zoals de Roos van Leary en de principes van Cialdini. Verder zullen we voornamelijk in gesprek gaan over het doel van beïnvloeden: wat wil je eigenlijk bereiken?
Hoe heb jij je tot expert in dit onderwerp weten te ontwikkelen?
Aangezien mensen elkaar eigenlijk de hele dag door beïnvloeden in interactie, is beïnvloeding een veelbesproken onderwerp binnen sociale psychologie. Het is iets wat mij altijd heeft geboeid en waar ik me in mijn master in heb gespecialiseerd. Daarnaast heb ik gewerkt als ambassadeur en fondsenwerver voor goede doelen, waarin beïnvloeding en sales ontzettend belangrijk is. Hier merkte ik dat er niet één manier is, je kunt op verschillende manieren beïnvloeden!
Voor wie is dit interactieve webinar relevant? Zijn er ook mensen voor wie het weinig zin heeft?
Voor iedereen, aangezien je de kennis in beïnvloeding in veel situaties in kunt zetten. Bijvoorbeeld als je iets wilt aanstippen op je werk, een idee wilt pitchen of simpelweg steviger in je schoenen wilt staan tijdens een gesprek. Verder is dit webinar waardevol wanneer je open staat om jouw beïnvloedingsvaardigheden in een korte tijd onder de loep te nemen of aan te scherpen!
Het interactieve webinar van 30 maart 09:30 - 12:30
Heeft Emma je enthousiast gemaakt over haar interactieve webinar? Kijk dan snel op
De drie uur durende sessie vraagt natuurlijk veel van Emma, het is daardoor dus niet mogelijk om dit interactieve webinar gratis aan te bieden. De prijs blijft overigens wel stukken goedkoper dan wanneer je een volledige training in het onderwerp zou willen volgen. Ook staan wij garant voor een goed en soepel verloop van de sessie en zullen wij ontzettend ons best doen om het voor jou zo succesvol mogelijk te maken!Link
Assertiviteit heeft alles te maken het het opkomen voor jezelf. Het gaat over het vinden van balans: het is belangrijk om je eigen belang te behartigen, maar je moet ook rekening houden met het belang van anderen. Op de werkvloer betekent dit concreet gezien dat je helder moet communiceren over je eigen gedachten, gevoelens en mening. Daarnaast is ook luisteren naar anderen belangrijk. Wie assertief wil zijn, zal moeten leren om zichzelf te verplaatsen in de schoenen van een ander. Lees deze blog en leer hoe jij assertiever kan worden op je werk.
The importance of assertiveness
Over het algemeen kunnen we drie soorten reacties onderscheiden: passief, agressief of juist assertief. Aan de hand van een kort voorbeeld, leggen we het verschil aan je uit. Stel je voor: er nadert een belangrijke deadline op je werk. Je baas stelt voor dat een aantal mensen van de afdeling de rest van de week gaan overwerken, om de deadline op tijd af te ronden. Hoe reageer jij op dit voorstel? Een passieve reactie zou in dit geval kunnen zijn: “Het maakt mij niet uit, ik ben waarschijnlijk toch niet de persoon die zal moeten overwerken”. Iemand die agressief reageert zou het volgende kunnen zeggen: “Ik heb mijn werk altijd keurig op tijd af, ik ga echt niet overwerken deze week”. Het probleem met deze twee reacties is dat het tot weerstand zal leiden. Het weerspiegelt namelijk alleen wat jij van de situatie vindt, zonder rekening te houden met je collega’s. Voor een goede samenwerking op de werkvloer is het juist van belang om rekening met elkaar te houden, het sociale component is essentieel.
That's why assertiveness in the workplace is so important. An example of an assertive reaction in this case is: "This deadline is important for our company. I know everyone is busy, but we could look at each day to see who has the time and space to go the extra mile. I'm busy all week, but I'll see if I can make time tomorrow". This reaction shows that it is possible to set your own limits, to take account of colleagues and at the same time think in terms of solutions.
That's how you start being assertive in the workplace:
Interactief webinar assertiviteit
Wist je dat Learnit een interactief webinar over assertiviteit organiseert op 7 april tussen 09:30 - 12:30? In een online sessie van 3 uur leert Learnit-expert Michaela jou hoe een assertief persoon handelt en leer jij jezelf ontwikkelen tot een assertief persoon met behulp van oefeningen en tips. Klik hier om het webinar te bekijken. Liever de meerdaagse training assertiviteit volgen? Ook dat behoort tot de mogelijkheden! Klik hier voor meer informatie over deze training of schrijf je in.Link
Work efficiently with less stress in a demanding work environment. It sounds like a dream for many entrepreneurs, managers and employees. Regardless of which category you are in, you often run out of time and therefore have your hands in your hair. Your agenda is overflowing and you are unable to meet deadlines. Everything depends on how you shape the time management theme. How do you divide your time?
What is time management?
Time management is about managing your time wisely. It ensures that you deal with your time effectively and purposefully without walking past or being overwhelmed. You want to get things done, preferably as efficiently as possible, so it comes down to improving your work processes. It's not so much about doing as much as possible within a short period of time, but mainly about doing the right things. What is really important and what has the highest priority?
Why is time management relevant?
Interruption and disruption are the greatest enemies of time management. By allocating your time well, you can cope better with work pressure. What's more, it saves you time and leaves you with more fun things in life. Your work productivity increases and work-related health problems decrease. Reason enough to apply the concept of time management in your busy life.
How do you apply it?
The big question, of course, is how to deal with this, because how do you determine what has the highest priority? Briefly but powerfully: by changing or improving your way of setting priorities. Only by setting them in the right way will you save time and discover which efforts actually produce positive results.
The best time management tips and tricks
There are tips and tricks that will certainly help you apply the concept of time management in your daily work. For example, it is not efficient to answer and send e-mails all day long. Rather do this at a few moments of the day. A clear task list helps you to actually complete tasks. Can't you use a jammer? Then turn off your phone for an hour once in a while. Also create an overview. Do this at the beginning of your working week and see what you need to do. Constantly set priorities and do what is important first.
Why is time management becoming increasingly important?
Time management helps you to keep things on the right track all the time. At a time when you are constantly triggered by phone calls, apps, colleagues and other 'jammers', you can't escape setting limits. You don't want to get overwhelmed, lose yourself in your work or end up in a burn-out. This makes time management an added value for everyone on the work floor.
Free webinar time management
Prioritize and make sure you can say 'no'. Check out here the webinar Timemanagement of trainer Anna Maria.Link
Leidinggeven tijdens en na de COVID-19 pandemie vraagt een ander soort kijk. In de blog van deze week gaan we in gesprek met Learnit expert-trainer Anna Maria. Binnen Learnit draagt zij een grote verantwoordelijkheid voor alle trainingen op het gebied van leidinggeven, zodoende heeft ze door de jaren heen veel kennis vergaard en ervaring opgedaan binnen dit vakgebied.
Om jou te helpen om tijdens en na de COVID-19 pandemie een leidinggevende te zijn die je werknemers nodig hebben, organiseert Learnit op 9 maart tussen 09:30 - 12:30 uur een interactief webinar genaamd: “Leidinggeven in een een nieuwe wereld”. Klik hier voor meer informatie. Om je alvast een voorproefje te geven vertelt Anna Maria in het onderstaande interview meer over het webinar.
Hoi Anna Maria! Dat klinkt spannend die “Nieuwe wereld”, zou je kunnen schetsen hoe je verwacht dat deze wereld eruit komt te zien voor leidinggevenden?
Ik zie leidinggevenden in de nieuwe wereld meer werken op resultaat én ik zie ze veel meer aandacht hebben voor de mens achter de medewerker. Er ontstaat een gelijkwaardigere manier van samenwerken, waarbij verbinding en vertrouwen sleutelwoorden zijn.
Zou je kunnen aangeven wat de voordelen zijn van deze nieuwe manier van leidinggeven?
Leidinggevenden kunnen hiermee een enorme groei doormaken, ook als mens. Je investeert in een duurzame relatie met je teamleden, waardoor er veel minder vanuit angst en wantrouwen zal worden gewerkt. Dat geeft rust en vertrouwen in je medewerkers en ook in jezelf als leidinggevende. En als je stuurt op resultaat, kun je je als leidinggevende gaan bezighouden met de grote lijnen, met ontwikkeling van je team en je afdeling. Een heel groot voordeel.
En hoe zit het met de nadelen?
Het belangrijkste nadeel vind ik het missen van contact, van de informele momenten, die kleine complimentjes die je tussendoor kunt geven, het met elkaar meeleven, even bijsturen. En natuurlijk is het ook lastiger om in de gaten te houden of een medewerker het allemaal wel redt en kan. En bijvoorbeeld het inwerken van nieuwe mensen wordt ook een grotere uitdaging.
Welke fouten zullen leidinggevenden in jouw ogen relatief vaker maken met deze nieuwe manier van leidinggeven?
Voor mij ligt het risico vooral bij de mindset, de focus van een leidinggevende. Als je werkt en communiceert vanuit het oude normaal, dan zul je de grip op je team kwijtraken. En dan zullen ook de resultaten onder druk komen te staan. Dus bijvoorbeeld willen controleren of een medewerker wel precies om 8 uur begint en doorwerkt tot 17.00 uur, of precies willen weten hoe een medewerker een taak uitvoert.
Op 9 maart geef je een interactief webinar over dit onderwerp, kun je alvast een tipje van de sluier oplichten van wat je dan gaat bespreken?
In dit webinar bespreek ik wat er verandert en wat dit betekent voor een leidinggevende. En ik geef tips hoe je als leidinggevende de omslag kunt maken van oud naar nieuw: sturen op resultaat en leidinggeven vanuit verbinding en vertrouwen.
Klinkt goed! en wat nou als ik zelf geen leidinggevende ben, is het webinar dan ook interessant om deel te nemen aan het interactieve webinar?
Jazeker. Het geeft je inzicht in wat er verandert voor een leidinggevende, maar ook voor teamleden en medewerkers. Je krijgt een beter beeld over hoe je elkaar kunt helpen bij het maken van de omslag.
Nieuwsgierig geworden? Klik dan hier voor meer informatie over het interactieve webinar en schrijf je in!Link
Hoe zorg je ervoor dat mensen overtuigd raken van jouw ideeën of voorstellen? En hoe zet je andere mensen in beweging? Het antwoord op papier is simpel; door je eigen gedrag en communicatie af te stemmen op de situatie en de mensen die je wilt beïnvloeden. Toch blijkt dit in de praktijk vaak lastig te zijn. Lees daarom in deze blog op welke vier verschillende manieren je anderen succesvol kunt beïnvloeden.
1. Aansporen: Energieke en krachtige uitspraken zijn van belang.
2. Overtuigen: De kracht van overtuigen ligt in de onderbouwing.
3. Onderzoeken: Centraal staat wat de ander denkt en voelt.
4. Inspireren: Het belang van ander staat centraal in combinatie met energieke uitspraken.
Learnit biedt nu de mogelijkheid aan om een opleiding ‘Beïnvloedingsvaardigheden’ te volgen, waarbij je in zes maanden tijd wordt klaargestoomd om personen en groepen te kunnen beïnvloeden terwijl je rekening houdt met ieders belang. Wil je meer lezen over de onderwerpen die aan bod komen tijdens deze opleiding? Klik dan hier om de opleidingspagina te bekijken of schrijf je direct in. Liever eerst contact opnemen om de mogelijkheden te bespreken? Stuur dan een email naar firstname.lastname@example.org of bel ons op +31 20 6369179.Link
Een goede coach is iemand die een collega, vriend of een ander persoon helpt om bepaalde doelen te verwezenlijken en om persoonlijke ontwikkeling te stimuleren. Dit klinkt natuurlijk heel mooi, maar in de praktijk blijkt dit vaak een lastigere opgave dan gedacht. Zo hoor je na te denken over vraagstukken als in welke situatie is het gepast om coachvragen te stellen en met welke vragen help je mensen nou echt verder?
Om jou of weg te helpen een goede coach te worden, biedt Learnit een gratis webinar ‘Welke technieken gebruikt een slimme coach?’ aan op 19 januari, gevolgd door een 3 uur durend interactief webinar ‘Coachingsvaardigheden’ dat plaatsvindt op 2 februari. In deze reeks webinars laat Learnit expert Rob jou kennis maken met zowel belangrijke theorie als praktische vaardigheden rondom coaching. Ben jij benieuwd wat er in deze webinars aan bod komt? Lees dan snel dit korte interview met Rob en wie weet zien we jou terug tijdens de webinars.
Om maar gelijk met de deur in huis te vallen, kan iedereen een goede coach worden?
Rob: “Iedereen, oei, dat denk ik niet. Ik denk wel dat iedereen een betere coach kan worden dan dat ie nu is. Ik zou het wel te gek vinden trouwens, hoe meer goede coaches hoe beter. Dan wordt er een stuk beter geluisterd en een stuk minder gepraat.”
Wat is de grootste misvatting over coaching?
Rob: “Dat weet ik niet precies, maar ik zie wel vaak een paar valkuilen bij het coachen. Bijvoorbeeld;
Hoe pas jij je coachingsvaardigheden toe in het dagelijkse leven?
Rob: “Gisteren had mijn zoon van 9 afgesproken met een vriendje, maar toen het vriendje er was wilde ze allebei iets anders doen en ze kregen er ruzie over. Hij kwam naar me toe. Ik kan dan zeggen wat ie moet doen of hem een paar vragen stellen. Dat eerste doe ik liever niet (want dan zeg ik impliciet: beste zoon, jij kan zelf geen oplossing verzinnen,) maar gelukkig kwam hij na een paar vragen zelf tot een oplossing. De impliciete boodschap is dan: jij kunt zelf heel goed problemen oplossen. Dat laatste vind ik veel waardevoller natuurlijk. Coachen kan dus officieel in een coachgesprek, maar ook gewoon in het dagelijkse leven. Beide vormen werken net even anders.”
Wat is jouw eigen visie op coaching?
Rob: “Ik kijk vanuit onder andere de volgende principes naar coachen:
...Coachen gaat daarom onder andere over het stellen van vragen die leiden tot meer inzicht bij de persoon zelf. Waar ik voor waak, is dat ik ongevraagd ga coachen. Dus als ik het kader duidelijk maak en ik vraag toestemming (je zit ergens mee, mag ik je er een paar vragen over stellen?) dan kan ik het heel goed toepassen in het dagelijkse leven.”
Ben je benieuwd naar het aankomende gratis webinar Welke technieken gebruikt een slimme coach? en het daaropvolgende interactieve webinar Coachingstechnieken? Geef je dan snel op door op de trainingen te klikken. Wist je dat Learnit ook nog verschillende coachingstrainingen aanbiedt? Bekijk ons aanbod door hier te klikken. Hopelijk zien we je snel bij een van onze webinars of trainingen!Link
Een kerst zonder stress is vaak alleen voor de kinderen weggelegd. De takenlijst staat vol: boodschappen doen, de boom optuigen, kerstkaarten versturen, het zilver poetsen, recepten zoeken, gasten uitnodigen, cadeautjes inpakken en ga zo maar door. Daarnaast werken veel mensen de dagen voor kerst ook nog gewoon door, waardoor het hele proces in slechts een paar dagen moet worden klaargespeeld; een en al stress dus. Hoe zorgen we er voor dat we de kerst dit jaar wat rustiger doorlopen? Met de volgende 5 tips kom je al een heel eind!
Word je overweldigd door alles wat er nog moet gebeuren? Schrijf de taken dan eens op. Dit geeft je een goed overzicht van wat er allemaal nog moet gebeuren en zorgt ervoor dat je niet opeens voor last-minute taken komt te staan.
Begin op tijd
Tuurlijk, iedereen heeft dit vroeger wel eens van zijn of haar ouders gehoord: “als je op tijd begint met huiswerk maken is het examen een fluitje van een cent”. Dat gaat natuurlijk op voor alles, dus ook voor kerst. Als je te laat begint met voorbereiden en merkt dat je tijd te kort komt kan je erg gestrest raken, voorkomen dus!
Laat aan de gasten duidelijk weten wat het plan is. Hoeveel willen we voor cadeau’s uitgeven? Wanneer is iedereen welkom? Wie verzorgd het eten, of een deel van het eten? Zorg er daarnaast ook voor dat je duidelijk bent als de organisatie wat te veel voor je wordt; verdeel dan vooral de taken!
Hou het makkelijk
Kerst draait om gezelligheid en samenzijn. Toch proberen mensen er soms meer te maken dan het is, wat soms leidt tot gefaalde maaltijden, te dure cadeau’s en de nodige stress. Blijf dus bij de kern van kerst; gezelligheid! De rest stem je af op wat jij en je gasten voor elkaar kunnen krijgen, zonder te veel stress.
Voor je het weet zijn de kerstdagen alweer voorbij. Geniet er dus van! Geniet van de gezelligheid, de muziek, de versieringen, het eten en neem daar de tijd voor. Terugkijken op een kerst waarin je het grootste gedeelte van de tijd in de keuken hebt gestaan klinkt niet als de meest leuke kerst.
Kende je de tips al of ben je bang dat je jezelf toch betrapt op veel stress dit jaar? Doe dan mee aan de Learnit training “Ret: stoppen met piekeren”. In vier dagen tijd leer jij om zelfverzekerder, flexibeler en besluitvaardiger op te treden. Je leert ineffectieve gedachten en gevoelens om te buigen naar effectieve gedachten en gevoelens, zodat je steviger in je schoenen staat. Gebruik de code
25% korting!Deze korting is geldig tot eind januari 2021. Klik here voor meer informatie. Link
In December, January and February Learnit trainer Rob will give a number of (interactive webinars). For December there will be a 3 hour interactive webinar "Learn to read and remember much faster! on the schedule. To get you acquainted with this topic, we have held a short interview with Rob in which he briefly explains what you can expect from this webinar.
1. What do you learn in this webinar which is useful in the daily level or on the work floor?
Rob: "This webinar is for people to read during their work. Pieces, attachments in emails, articles, books, magazines. There are methods and tools to double your reading speed and save a lot of time. In addition, in this webinar you will learn how to remember things better and easier. Especially for people who have many different projects or tasks at work this can help".
2. How do you know if after the interactive webinar you can actually read faster or remember things better?
Rob: "Good question! You measure your reading speed at the beginning of the webinar. And at the end of the webinar you measure your reading speed again. You then measure the difference and then you know how much faster you read. That's on average between 50 and 100% faster".
3. Can you give us a taste of what's in the webinar?
Rob: Yeah. About better remember: your brain is designed as a kind of workshop. You often think about things, thoughts come and go. It's not a repository from which you can always get exactly what you want. Storing and retrieving information works according to a number of principles. If you apply them, remembering goes better and easier. About faster reading: we cover a number of different techniques. I have a small test for you. Take a look in the room where you sit from the far left to the far right, in a flowing line. If you do that, you will notice that you are not looking in a flowing line. You keep stopping, little hiccups. That also works when you're reading. You don't read in a flowing line, but sometimes you stop for a moment. A question with fast reading, for example, is: how can you record more information per stop moment? Tools have been developed to help you record more information per stop moment. That's what we're going to work with!
After reading this short interview, have you become curious about the interactive webinar "Learn to read and remember much faster!"? Then sign up quickly here click!Link
Solliciteren voor een nieuwe baan brengt vaak een hoop spanning met zich mee. Zaken als ‘Welke outfit zal ik aantrekken?’ of ‘Heb ik wel de juiste competenties voor deze baan?’ kunnen door je hoofd spoken. Anno 2020 kunnen we daar nog een extra ‘zorg’ aan toevoegen. Hoe zorg je er namelijk voor dat jouw sollicitatie succesvol verloopt op het moment dat deze online plaatsvindt? Lees hieronder wat jij zelf kan doen om een online sollicitatie gesprek in goede banen en naar jouw gewenste uitkomst te leiden.
1. Draag een gepaste outfit. Nu we vaak thuis zitten, kan het zomaar zo zijn dat jij steeds vaker kiest voor een comfortabele outfit. Als je een goede eerste indruk wilt maken, is het echter belangrijk om ook voor een online sollicitatie een gepaste outfit te dragen. Daarnaast is het van belang dat je rechtop zit en duidelijk zichtbaar bent in beeld.
2. Let op je achtergrond. Check van te voren altijd in hoeverre je achtergrond zichtbaar is op het moment dat je gaat videobellen. Het speelgoed van je kinderen op je achtergrond, komt wellicht niet zo professioneel over.
3. Voorkom te laat komen door technische problemen. Dat het geen goede eerste indruk achterlaat wanneer je bij een fysiek sollicitatiegesprek te laat komt aanzetten, moge duidelijk zijn. Hetzelfde geldt voor online sollicitatiegesprekken. Check daarom altijd ruim van te voren of je wifi, geluid en camera werken. Zo voorkom je stress vlak voor je gesprek begint.
4. Check waar de camera van je laptop zit. Tijdens een fysiek gesprek is het gemakkelijk om de persoon aan te kijken tegen wie je praat. In een online gesprek, werkt dit natuurlijk net wat anders. Check daarom altijd waar de camera van je laptop zit of hoe je je webcam hebt afgesteld. Als je recht in de camera kijkt, heeft de persoon met wie je het gesprek voert tenminste het idee dat je hem of haar ook daadwerkelijk aankijkt.
5. Voorkom ruis op de achtergrond. Als je het sollicitatiegesprek vanuit je eigen huis voert, kan het zomaar zo zijn dat je gesprekspartner achtergrondgeluiden oppikt. Tijdens een sollicitatiegesprek voorkom je dit natuurlijk liever. Probeer daarom een ruimte te zoeken waarin je ongestoord je gesprek kan voeren, met de deur dicht. Daarnaast kan het soms helpen om jezelf te ‘unmuten’ als je zelf een tijdje niet aan het woord bent, hierdoor hoor je geen achtergrondgeluiden.
6. Stel vragen. Een online sollicitatiegesprek is vaak korter en statischer dan een ‘real life’ gesprek. Vergeet daarom vooral niet om zelf ook vragen te stellen. Een werkgever zal assertiviteit juist waarderen en zo voorkom je dat je gesprek binnen een mum van tijd is afgelopen. Als je vragen stelt, leidt dit namelijk vaak ook weer tot verdere gespreksstof. Dit is een mogelijkheid om meer van jezelf te laten zien.
Wist je dat Learnit een interactief webinar ‘Gesprekken naar je hand zetten’ aanbiedt? Tijdens dit 3-uur durende webinar heb jij de mogelijkheid om alles te leren over technieken die ervoor zorgen dat een gesprek precies zo loopt als jij zou willen, ook een sollicitatiegesprek dus! Klik hier om meer te weten te komen over dit webinar of om je direct in te schrijven.Link
For all of us, 2020 has been a year in which we have had to adapt a lot, both in our personal lives and in the workplace. Working at the office was suddenly no longer possible because of COVID-19 and working from home became the new norm for many people. Despite rapid adjustments by both employers and employees in order to be able to continue the work, some developments on the work floor will have come to a standstill this year. Think for example of courses, training or education of employees.
Did you know that many organisations reserve a certain training budget for their employees each year? This is laid down in many collective agreements. Now it is perfectly understandable that both you and your employer have not paid much attention to your personal development this year due to all the hectic surrounding COVID-19. This makes it all the more important to think for yourself how you can further develop yourself in the workplace. Have you always wanted to improve your own communication skills? Or could your Excel skills use a boost? Then now is the time to quickly go out for research and find a training or course that matches your learning goals. If you do this now, you don't have to cut next year's budget!
Read below 3 tips to get the most out of your training budget:
1. Consultation with colleagues. Consult with colleagues beforehand about skills that are important for your departments. You may not yet have any idea what you want to develop yourself into, but there are certain points of interest that could help your departments move forward. For example, is there no one in the departments who can deal with Power BI? Maybe this is a good opportunity for you! Click here to view Learnit's course overview and get inspired.
2. Group training. In addition to a training course in which you only focus on your individual skills, group training can also be of great added value for both employer and employees. Think for example of intervision training where departments get to know each other better and where the aim is to improve communication and personal growth of all employees with the help of a competent discussion leader. For more information about intervision training, click here.
3. Further training for 2021. Did you know that your training budget for this year will be lost if you don't make use of it in time? Of course this would be a shame! A possible solution is to register for a training or course, so that it can be invoiced to your organization this year. However, it is also possible that you are not quite sure yet which training course is best suited to your wishes or needs. In such a case, a Learnit strippenkaart may be the solution. With the Learnit strippenkaart your organization can purchase training days at a fixed price. Click here for more information about the Learnit strip cards.
Learnit strippenkaart action weeks
To stimulate personal growth and support companies in this hectic period, Learnit introduces the annual budget discount weeks. Until the end of the year we offer a 10% discount on the Learnit Strippenkaarten. This allows Learnit to offer the following strip tickets at a reduced rate:
Both strippenkaarten are available in the variants: 10 days, 20 days or 50 days. Where 1 strip equals 1 training day. Briefly explained: a strippenkaart gives you and your colleagues the opportunity to follow training courses of your choice for a year, without having to deal with interim price increases and without having to look specifically at training beforehand. Ideal for employees who are not quite sure yet what kind of training they want to follow, but still have a training budget left over! Would you like to discuss the possibilities or ask which training courses from our offer fall within the scope of the strippenkaart? Then contact us by calling + 31 20 6369179 or click here. here.Link
Especially in our younger years we often put our brains to work: reading books, studying for exams and writing papers are typical activities for pupils and students. Once in working life, people often pay less attention to further training or developing their brains. But did you know that investing in your brain can also be very useful for daily work on the work floor? Think for example of being able to read reports more quickly or being able to remember the results of a consultation more easily. In this blog we discuss 5 tips on how to keep your brain in top condition.
1. Healthy nutrition
Several studies have shown that certain nutrients have a beneficial effect on the functioning of the brain. Omega-3 fatty acids are often mentioned as essential nutrients for your brain. This nutrient can be found in fatty fish, such as salmon, herring or mackerel. Therefore, try to consume fish at least once a week. Other nutrients that have a positive effect on your brain are: vitamin B12, vitamin C, vitamin E and various minerals including iodine, iron and zinc.
Did you know that moving not only trains your body but also your brain? Regular exercise has, among other things, a positive influence on the condition of your blood vessels. For example, the blood supply to your brain will be optimised if you exercise regularly. This has a positive effect on your memory, among other things. Regular exercise does not mean that you have to exercise intensively every day. The Brain Foundation advises you to exercise moderately intensively for at least 2.5 hours a week, i.e. exercise in a way that increases your breathing.
A good night's sleep is essential to keep your brain in good shape. While sleeping, your brain is sort of reset. Sleeping also ensures that emotions can be processed and that your memory stores what you have experienced that day. The brain foundation advises adults to sleep between 7-9 hours per night to be able to function optimally.
With games like crossword puzzles and memory you can keep your brain in top shape. Also more challenging games like chess or solving a Rubik's cube allow you to make the most of your brain capacity. When you dare to play these kind of games, you put your brain on edge. This way, you not only train cognitive functions, but also your memory, concentration and perception of logic get a boost.
Making, or listening to, music offers several advantages for your brain. It causes different areas of your brain to connect with each other. Ultimately, this causes music to evoke memories in people, even people with dementia. This then has a positive effect on the cognitive ability of your brain.
Would you like to receive more practical tips on how to make the best use of your brain? Then sign up for our interactive webinar: Learn to read and remember much faster! from Learnit trainer Rob. In three hours time Rob will teach you different techniques so you will learn how to read and remember optimally. Would you like more information about the webinar or would you like to register directly? Then click on here.Link
"The customer is king" is still a much-heard saying that we hear back on the shop floor. But what do you do when a customer becomes unmanageable or even aggressive towards you or your staff? Unfortunately, more and more companies have to deal with troublesome customers who verbally but sometimes also physically express themselves against sales staff. Think for example of situations in which a customer feels misunderstood and expresses himself or herself in a negative way or think of a customer who comes to you because he or she is dissatisfied with a product bought from your company.
It regularly appears in the news that sales employees are harassed during their work. Many salespeople unwittingly find themselves in situations where they have to deal with theft, threats or even destruction. Violence will often occur if a customer's goal is to obtain a certain good or service, for example, a situation in which a sales representative has to sell 'no' to a customer who thinks he has a right to a certain good or service. The tone of the conversation can suddenly change in such a case. There are also forms of expressive violence on the work floor, such as sexual harassment by a customer. Learnit recognizes that aggression against sales people is a common problem in the workplace. That is why Learnit has specially developed a training course in which sales employees are trained how to be resilient to the aggressive behavior of customers.
Training on dealing with aggressive customers
Together with a team of experts, Learnit has developed a new training: Dealing with aggressive customers. In this training you will, for example, gain insights into your own behaviour, learn to make a good assessment of situations and you will also learn various de-escalating conversation techniques. In this way we can ensure that you, as a sales employee, can continue to carry out your daily activities on the shop floor without feeling frustrated or anxious. Click here for more information and sign up!Link
An extraordinary investigating officer (BOA) is a person authorised by the government to investigate a criminal offence. In doing so, they are allowed to check someone's identity, arrest someone, draw up a verbal report and issue a fine. STDs can be found in many different fields of work, such as compulsory education officers, gamekeepers, city guards and environmental inspectors are all examples of professions in which people can or should have the BOA authority.
It is very often reported in the news that Boas are being harassed, threatened or even physically attacked. Perhaps the best known case is the aggression that takes place against conductors on a daily basis. A recent study by the BOA Association showed that no less than one NS boa is confronted with aggression every day. We also regularly see in the news that Boa's that try to enforce the corona measures are confronted with aggression and that aggression has even strongly increased since the more stringent measures have been in place.
All this calls for more support for the Boas. It is important that they are able to defend themselves against the increasing aggression and that they remain mentally as well as physically upright, in order to (continue to) perform their important work successfully. Learnit acknowledges this problem and would like to think along with you about solutions: how do we make it easier for the STIs during their hard work?
Training on dealing with aggression within government / enforcement
Together with a team of experts, Learnit has developed a new training course: Dealing with aggression within government / enforcement. The training pays attention to de-escalating (verbally) aggressive and violent situations, so that enforcers can properly intervene in the behaviour of the users of the outdoor space. The training covers a number of proven techniques, all of which are designed to strengthen your position as a Boa. Click here for more information and sign up!Link
Aggression in care, for some people it may be difficult to imagine, but unfortunately aggression against care personnel occurs regularly. For example, a study by Statistics Netherlands showed that in 2018 no less than 52% of all staff in the health and welfare sector had to deal with aggression and/or (sexual) violence. These figures do not lie.
What also shocks is that the care and welfare sector is by far the most likely to encounter undesirable behaviour during work compared to all other sectors. What does this undesirable behaviour look like? In percentage terms, hospital staff suffer most often from undesirable sexual attention from patients. On the other hand, social workers and specialist healthcare personnel are more likely to encounter harassment. Ultimately, the type of undesirable behaviour is mainly related to the work and the type of contact the employee has with his or her patients. At the moment, it is a major problem for the healthcare sector, and if you look at the statistics, the problem only seems to get worse. Learnit acknowledges this problem and would like to think along with you about solutions: how do we make it easier for healthcare workers in their daily work?
Training on dealing with aggression in careTogether with a team of experts, Learnit has developed a new training: Dealing with aggression in healthcare. In this training you will learn how to act professionally when you have to deal with aggressive behaviour during your work. This means that you learn to act consciously, based on your own choices. Maybe with, but not controlled by emotions. During this training we will make sure that you are stronger in your shoes the next time you find yourself in an undesirable situation. Click here for more information and sign up! Link
What's an intervision?
An intervision is a powerful form of communication that is used to learn from and with each other. Getting better in your work together with your colleagues, that's where it turns around within the intervision method. A peer review is a form of knowledge development within a small group of professionals. During such a peer review, each chiropractor in the group brings in a case study in order to come to their own judgement or statement or, on the contrary, to come to new insights about yourself. Are you a chiropractor and would you like to know what intervision looks like for you and your colleagues? Then read this blog and find out what intervision training can do for you.
Intervision within chiropractic
There are regulations for chiropractors that make continuing education and training compulsory for chiropractors after their graduation. A chiropractor is required to obtain 32 credits per year. These credits can be obtained by taking part in an intervision with fellow professionals. It is even true that you have to obtain a minimum of 4 points per year by attending a peer review. You can also choose to get more points by attending a peer review, this is allowed up to a maximum of 8 points per year.
What can you expect from intervision?
In intervision, one or more dilemmas about functioning, practice or practice are central. An example of a dilemma may be: "How do you deal with a patient who is being treated for a long period of time but does not adjust his lifestyle so that the healing does not go optimally?" or "How do you deal with a long-term sick employee in your practice?". Such questions lend themselves perfectly to intervision. It is mainly about bringing in cases related to personal functioning, it is not about professional questions. The main purpose of intervision is to create awareness of your own attitude and behaviour. A number of examples of themes that are often mentioned during intervision aimed at chiropractors are:
Intervision in practice
Below you can see the rules Learnit uses for intervision, of course these rules are in accordance with the guidelines of the regulations on the professional competence of Register Chiropractors:
Intervision training from Learnit
Learnit offers two different training options for intervision. First of all, we can provide a classroom intervision for your company with an authorized discussion leader; in-company, at a location of ours or online. For more information about this possibility click here. Would you prefer to lead a corporate vision yourself? Learnit offers a training opportunity for this as well. In our two-day Intervision training: with and from each other, you will be prepared to lead your own intervision. We offer this training both physically and online. Click on the buttons on the right to discover more about intervision or to request a quote for your company.Link
What's an intervision?
An intervision is a powerful form of communication that is used to learn from and with each other. Getting better in your work together with your colleagues, that's where it turns around within the intervision method. A peer review is a form of knowledge development within a small group of professionals. During such a peer review, each individual in the group brings in a case study in order to come to their own judgement or statement or, on the contrary, to come to new insights about themselves. Are you a lawyer and would you like to know what intervision looks like for you and your colleagues? Then read this blog and find out what the requirements are for intervision training in 2020.
Intervision within the legal profession
In intervision, one or more dilemmas about functioning, practice or practice are central. An example of a dilemma may be: "How do I deal with a client who forces me to break the rules of conduct?" or "How do I deal with hours of pressure?" Such questions lend themselves perfectly to intervision. It's mainly about bringing in cases related to personal functioning, it's not about professional questions. The main purpose of intervision is to create awareness of your own attitude and behaviour. A number of examples of themes that are often mentioned during intervision are lawyers:
Intervision in practice
Below you can see the rules Learnit uses for intervision, of course these rules are in accordance with the guidelines of the Order:
*These requirements have been adjusted for the year 2020 in connection with COVID-19.
Adjusted intervision scheme 2020
Since 1 March 2020, it has been compulsory for lawyers to participate in a so-called form of 'structured feedback'. Intervision is one of the three possibilities to receive structured feedback. Article 14 of the Regulation on the Legal Profession endorses the importance of intervision for lawyers. Because of COVID-19, the rules regarding intervision training have been relaxed for this year:
Intervision training from Learnit
Learnit offers two different training options for intervision. First of all, we can provide a classroom intervision for your company with an authorized discussion leader; in-company, at one of our locations or online. For more information about this possibility click here. Would you rather lead a company intervision yourself? Learnit offers a training option for this as well. In our two-day Intervision training: with and from each other, you will be prepared to lead your own intervision. We offer this training both physically and online. Click on the buttons on the right to discover more about intervision or to request a quote for your company.Link
Putin, Kim Jong-un, Lukashenko, Trump. Four names of heads of state who often make the news through their statements. Typical for many of these world leaders in the 21st century is that they are not afraid to show their power. Maybe this Trump statement about immigrants from Mexico looks familiar to you: "I'm gonna build a big wall, and believe me, nobody builds better walls than me, and I do it cheap." This is a statement that shows very clearly what kind of leader Trump is: straightforward and power is often central. The problem with these kinds of statements is that it can be difficult to create support among your audience. A solution to this problem is leadership from inspiration. Good examples for this way of thinking are leaders like Martin Luther King and Nelson Mandela. Both are loved for their often inspiring speeches and their ability to create connections.
Inspiring leadership in the workplace
Inspired management is becoming more and more common in the workplace. Nowadays there is more and more room to develop and use your own talents and qualities. Not only is it more effective to lead in an inspiring way, it is also more efficient to let colleagues achieve a good result. But how do you become an inspiring leader? Read below 4 tips that can help you to fully use your (inspiring) leadership qualities:
Being an inspiring leader starts with being yourself. To be able to inspire others, you first need to know what you yourself stand for and what your personal motives are. No two leaders are the same and that is logical, everyone has different qualities and is also motivated by different motives. So first check with yourself who you are and what you stand for, so that you can convey a powerful message to others.
2. Create a deeper layer in your relationships
As a manager or leader on the shop floor, it is important to convey your own inspiration to your employees. When you speak from your own inspiration and passion, you make sure that you create a deeper layer in your relationship with others. That often connects you on the work floor. The result is that you create a safe environment in which trust, independence and self-thinking employees are central.
3. Stimulate personal development
Personal development is a key concept when it comes to inspiring leadership. A leader who determines everything for other people does not create support among employees. Employees are not challenged if you tell them exactly what to do, without them having a say. Emphasize therefore how important others are and how important it is that they develop themselves further so that they dare to speak out for themselves.
4. Small gestures
When we think of inspiring leadership, we often think of famous speeches or grand gestures. On the work floor, however, this does not have to be the case at all. It works better to show your appreciation for your colleagues throughout the year by small, yet personal gestures. For example, ask for someone's son or daughter or start a conversation about someone's favourite sports club.
Webinar and course
Did you know that Learnit is a free webinar Leading from inspiration instead of power that perfectly matches this theme? In this webinar an image of inspiring leadership will be sketched, you will learn what it can bring you and you will also be given a few practical tips. Click here to sign up for the webinar. In addition, a 3-day training Coaching leadership in which you learn to develop your own personal coaching style. Here you learn to make use of skills such as exploration, reflection, giving feedback but also confrontation. Improve your own leadership style and bring out the best in others! Click here for more information.Link
The extent to which your advice is understood, accepted and used depends to a large extent on how you yourself deliver the advice. As an advisor you are undoubtedly the specialist in your field, but how do you convince other people of your knowledge and skills? With the tips in this blog you can take your consulting skills to the next level!
Do you want to improve your own consulting skills? Then take a look at our three-day training Consultancy skills and learn to communicate your advice as convincingly as possible, with results! In addition, develop your own personal advice style with the help of a Learnit trainer.Link
Last week it found the free webinar 'What is NLP? And what's in it for you?' place. Trainer Rob explained in broad lines what neurolinguistic programming (NLP) exactly means. Thursday October 1st there will be a 3-hour webinar, in which Rob will go a little deeper into the fabric around NLP. Read here in a short interview what the vision of trainer Rob is on NLP.
1. "What do you think neurolinguistic programming means?"
Rob: "As far as I'm concerned, NLP means that you are at the wheel of your own life. Instead of in the back of the car and driving along. It's a method that exposes what you're up against and also helps you to find the solution".
2. "What do you think is the biggest misconception about NLP?"
Rob: "That it's floating or fuzzy."
3. "Do you have an example of how you yourself apply NLP in practice?"
Rob: "I do it every day. NLP, for example, states that there is a personal experience behind someone's words. There is often a lot hidden in what someone says. You can see that non-verbally, but you can also hear it through, for example, the choice of words. So I regularly ask specific questions - in NLP style - and that gives me a better understanding of what the other person really means. That makes the connection with the people around me better".
4. "Why does NLP really work for you?"
Rob: "Because I have experienced it myself that it works and participants in training afterwards often say that it helps them. That is the best answer I have. There is also negative writing about NLP. That it doesn't work at all, for example. I see it a bit more nuanced myself. NLP is a container of methods and techniques. Many of them I use and I notice that they work for me. There are also some that I don't find very interesting, that I don't understand very well or that I don't see the value of. So I don't use them either. As far as I'm concerned, that means there are a lot of beautiful things in there that work fine. And so everyone gets something different out of NLP that is relevant and valuable to them at that moment. I have read some NLP theories as many as 20 times. And every time I get something different out of it, because at that specific moment in my life I am busy with other things."
5. "What's next in webinar NLP?"
Rob: "In the next webinar we will work with techniques to get to know yourself and others better, to ask better questions and to get a better grip on your own emotions.
Do you have the introduction webinar What is NLP? And what did you miss? Send an email to email@example.com to get the link for the webinar. Do you want to know a lot more about NLP? If so, please write to us here in for the sequel webinar NLP! Are you also interested in the two-day course Neurolinguistic Programming (NLP): an introduction? Then click on here.Link
Working at the office, going to a restaurant with friends or visiting your parents have suddenly become things that are no longer so obvious. All these changes can make you feel different from normal, negative thoughts and gloomy feelings can suddenly appear. Mindfulness can offer a solution: by dwelling on your own thoughts and feelings you can learn to live in the here and now.
Even if you are convinced that Corona does not affect your mental state, mindfulness can still be important. Simply put, mindfulness is about being fully aware of a current experience. Standing still with your own thoughts and living in the moment can take away or relieve your worries for the moment. Do you have no idea how you can start mindfulness at home? Learnit has listed a few practical tips that can help you to get some rest in your head despite these turbulent times:
Would you like to receive many more practical tips and are you possibly interested in a Mindfulness course? Learnit offers a 3-day training where you learn all about awareness and living in the moment. Moreover, did you know that a mindfulness course is increasingly being reimbursed by health insurers? Do you want to know if you qualify for this, then it's wise to contact your health insurer!Link
You know that uncertain feeling when you go into a meeting where you have to take minutes? Some of the thoughts that can flash through your head include "does that report need to be typed out" or "I just hope I can keep up the pace". Don't worry, these are not crazy thoughts at all. If you want to be well prepared for a meeting where you have to take minutes, it is useful to be well prepared at the table. Pen and paper are not so popular to take minutes nowadays, almost everyone uses a laptop, tablet or mobile phone. But did you know that nowadays there are Apps that make taking minutes just that little bit easier? In this blog 4 frequently used Apps are discussed while taking minutes!
1. Soundnote (for IPad and MAC)
Do you have trouble typing quickly during meetings? That's a thing of the past with the App Soundnote! This app records the meeting while you're typing. If you want to work out the minutes afterwards, but you've forgotten for a moment what the director's reaction was to a particular point of discussion, just click on a word from your notes about that action point. The App will then play this audio clip immediately. It's super handy, isn't it?!
2. IBABS (for Android, IOS and Windows)
IBABS is an App developed with the idea that you could have paperless meetings. This App has an automated and clear agenda that fits perfectly with your own agenda. Moreover, you can conveniently divide action points among colleagues and you can enter decisions directly, so you won't have to worry about them later. What's also handy: without WiFi, you can open all your files, minutes and notes in this App.
3. Office Lens App (for Android, IOS and Windows)
Sometimes notes are taken on a whiteboard or someone takes a printed document to a meeting that you would like to include in your minutes. How do you handle this smartly? With the Office Lens App you are able to scan documents quickly and easily on the spot. Because this app is specially designed to take pictures of, for example, a whiteboard, you won't be bothered by strange shadows on your pictures. What's more, you can also add these documents directly to your Word document or PowerPoint file.
4. MindMeister (for Android, IOS and Web)
MindMeister is an App that allows you to easily create a mind map together with your colleagues. What is the advantage of an online mind map, if you can also just draw one on a whiteboard? For those who take notes, it can save a lot of time and extra work. Not only can you easily add personal notes during a meeting, but you can also add photos and videos from, for example, YouTube to your mind map. Your mind map has never been more complete and up-to-date with the MindMeister App!
In addition to good preparation before you start taking minutes, there are also a number of important things to watch out for when you want to deliver good minutes. Would you like to know how a good notary works? Then write to us here in our free webinar Notebook, that's how you make it fun! Would you also like to be trained to deliver the perfect minutes and receive practical tips on how to do this? Then our Notebook course: efficient and result-oriented really something for you! Click here for more information.Link
Why is one supervisor so successful while another supervisor makes it look like the whole department is turning against him? Why is one lecturer able to explain algebraic formulas in great detail, while another is already struggling to explain a simple sum? These are questions that various researchers dealt with in the 1970s. Their conclusion? Communication is key. Moreover, the researchers were of the opinion that you can influence this communication process: Neurolinguistic programming was born.
NLP can be divided into three different aspects. Neuro' has to do with the first part of the process. It starts with the nervous system, which experiences you record and process by using the five different senses. Then people make internal representations of their sensory perceptions, this has to do with the 'linguistic' part. Finally, the 'programming' part has to do with the fact that (unconscious) patterns of human behaviour can eventually be converted to specific or desired goals. Analyzing the communication and behaviour of other people is therefore just as important as being aware of your own communication and behaviour in order to be able to apply NLP in daily life.
Learnit offers an NLP course, which teaches you to think 'out of the box' and to use your own capacities to the fullest. This 2-day course is offered at various locations in the Netherlands but can also be followed online. Are you interested in an introductory NLP course? Take a look at our course here.
A number of practical advantages of NLP:
In short, NLP could be the key to future success in your personal life as well as in the workplace!Link
Applying, an exciting process for many! In times of crisis, partly due to the coronavirus, the jobs are not up for grabs and it is important that you, as a candidate, can distinguish yourself from the others.
In this blog we give you 10 tips you can apply to have a better chance of getting a job!
1. It all starts with reading and searching for vacancies. Apply specifically and take a good look at the job requirements in the vacancy. Do they match your skills?
2.You always apply with CV and motivation. Limit your CV to 2 A4's and write down both Soft skills and Hard skills. Soft skills are qualities in the field of collaboration, Agile working and time management. Hard skills are more focused on computer skills, such as Excel and Office.
3. Potential employers do not always look at your CV and motivation, but often at other channels as well. Think of your Linkedin Profile or social media. Pay attention to what you put online.
4. "What should I wear to a job interview?"; you only get one chance to make a first impression, so make sure you look well-groomed, and in case of doubt: better 'overdressed' than 'underdressed'.
5. Prepare yourself very thoroughly, but enter the conversation in a relaxed way, as if it were a friendly match. This makes you more receptive and flexible, which promotes contact and the chance of a click.
6. Be on time. Preferably a little early. This not only makes a punctual impression, it also gives you the opportunity to get used to the new environment.
7. Always introduce yourself neatly and preferably give a firm hand (of course not in the 1.5m society). Always look at the person who is talking to you, but don't stare.
8. Answer the questions asked and don't beat about the bush. If you don't have an immediate answer you can, for example, indicate that you are thinking about the question and come back to it at the end of the conversation.
9. Also think about which substantive questions you want to ask; you will be judged not only on the answers you give, but also on the questions you ask. This will show to what extent you have immersed yourself in the company.
10. Never be negative about previous employers or organizations. This can make the wrong impression and you never know what contacts your potential employer has. Finally, you have been invited for an interview so the potential employer will already find you a suitable candidate. Stay yourself and take your time!
More self-confidence in your application process? Take a look at Learnit's self-confidence course!Link
Would you prefer a new law that applies to the whole of the Netherlands or would you like to relive the day of your life? Whatever choice you make, it is and remains a process. Some people make a choice within seconds, while others have to think about it for days.
Did you know that the average person has to make about 35,000 choices a day? You may not think about it right away, but it starts as soon as you start the day. Do you go straight out of bed when the alarm goes off or do you turn around for a while? So, your first choice has already been made!
To understand how to make a choice, we go back in time. Namely to the evolution of our brain. According to Dr. William Glasser (1998), making choices is based on the five principles:
You buy food because you want to survive. You drink water so you don't dry out. If you look at the principle of love you like to be with family and friends, because that makes you feel warm and safe. And you choose a partner you love. In addition, choices can give you more power, for example because you choose a job or a higher position in which you are in charge.
Choices don't always have to be difficult. Buying a car can give you more freedom, but also more fun. Because you don't want to sit on the train for three hours. The five principles are the underlying reasons that drive us to make a choice.
Niet altijd... Steve Jobs droeg elke dag een zwarte coltrui of een zwart t-shirt, omdat hij al zoveel belangrijke beslissingen moest maken dat hij niet wou nadenken over zijn kledingkeuze. Soms is het maken van minder keuzes goed voor je mentale gezondheid. Je brein heeft dan een vaste structuur ontwikkeld waarin bepaalde keuzes vanzelfsprekend worden.
You don't always have influence on the choices you have to make, but the process of choosing, you do have influence!Link
"The customer is always right" and "The customer is king", both statements that were often used in the past and are still often used in business today. These statements show that no matter how nonsensical or unjustified a customer response may be, it should always be taken seriously. But is this really always a given?
In order to be able to see that, it is important to reflect on how you as a person would react to a difficult customer.
If you look at it very simply, there are actually three different kinds of 'primal reactions' that people have when they come into contact with an annoying customer. These can be translated into the lion, the deer and the cat.
A lion is a fighter, he doesn't shy away from conflict and tries to think of solutions right away. The lion's pitfall is his urge to fight and attack, with the result that it can appear repulsive to customers.
The deer flees, he prefers to avoid the conflict and will always try to take a submissive position. The advantage is that a customer will feel heard in the first place, the disadvantage is that the flight of the deer does not solve the problem, which will eventually lead to a dissatisfied customer.
The cat freezes, he will try to create distance between him and the client to be able to observe the problem from an expert role. The pitfall here is that the cat does not make contact with the client which makes the client feel unheard of.
In the end, we all tend to one of these roles. Nevertheless, this is not the same in all cases, for example, sometimes you imagine yourself to be more like a lion while at other times you may be more like a cat.
With the information about the lion, the deer and the cat in mind, it is now interesting to start thinking about what customers need. As an example you can say that someone who comes across as angry needs understanding in the first instance, followed by an explanation and finally a concrete plan. In this plan you have incorporated all three roles.
Would you like to know more about this subject and are you curious which role suits you best? During the free webinar held on January 14, 2020, Michaela went deeper into satisfying difficult customers. Look at him back here!Link
My two sons (aged 8 and 10) and I got in the car on a Saturday. I had a few weekend jobs to do and my children had to come along to the DIY store. They didn't feel like going. The youngest one said: "I find it annoying that I have to come along". I was driving and didn't react immediately. My eldest then asked him: "What exactly do you mean by annoying?
The youngest was not able to give a good substantive answer to this. I had to laugh a little and thought to myself: oops. As a trainer I sometimes suffer from professional deformation: I sometimes ask my children at home for a long time, I want to know exactly what they mean. So the oldest takes over that questioning behaviour, but I don't think it fits his age yet.
Of course there's a beautiful side to it. By asking this question, my eldest son learns something. Because what the youngest means by irritating, we can only guess. There are a lot of good questions you can ask to get more clarity about what exactly the other person says or means. That often provides clarity. In this blog I want to explain a special kind of question: the nominalization. This style of questioning comes from neurolinguistic programming (NLP) and works as follows.
You probably have some things in front of you. A laptop or computer, a desk, a pen: stuff. For those words are member words: the, it or one. But sometimes people also make 'things' out of verbs: the relationship, the choice, the encounter. There is a article in front of it, but it is not a thing. NLP calls this a nominalization. A relationship is an active process, a lot of activities together, and all those actions together we call 'the relationship'.
That's okay. But nominalisation is often a form of avoidance of accountability. If I were to say, "My relationship with my wife isn't going so well. Then it sounds like the relationship is one thing. And that thing's not going so well. Like it's something outside of myself. You can make a nominalization back into an active process by bringing it back to a verb.
A relationship is then the way you deal with each other. So if someone says: "The relationship with my wife isn't going so well. You'd normally ask something like: "Why?" And then you'd be told what's wrong. Someone who did NLP would ask something like: "How do you treat your wife? Or, "How did you deal with your wife so things aren't going well now?
With this question you put the responsibility back where it belongs: it's not the relationship - one thing, but the result of specific actions by yourself. Getting a question like that isn't always fun. But if you ask it in an interested way, someone has to think about their own share and contribution to the current result. That's usually where the solution lies.
There are many nominalizations. For example, one manager who participated in an NLP training course recently told us: "I'm finding it very difficult to run that club. The nominalisation here is 'the club'. That's not a thing. I literally can't manage a club either. So the question became: exactly which people do you have to lead? Which people are doing well? Which people can do it better? On what level? How can you talk to them in those areas? And so the club was managed, a very vague thing, again a concrete activity: a number of specific colleagues, with whom you can have a number of conversations about specific matters.
The question is: what do you gain from this knowledge, what can you do with it, and when? NLP states: language is an unconscious expression. People just talk. And if you listen very carefully to what people say exactly, you can hear how they got themselves into trouble. In this way you can help people to take responsibility again and move forward. And when are you going to use this? In addition to some professional training here and there, of course only in conversations in which you want to create clarity and clarity.
Do you want to practice with it yourself? Think of a verb - or an active process - for the words: the choice, the government and love.
If you want to know more, in the free webinar about NLP of 14 November 2019, Rob discussed: Five sharp questions that provide clarity in every conversation. Look him back here.Link
The National Working Conditions Survey (NEA) shows that 18.1 percent of women and 16.4 percent of men will experience burn-out at work in 2018. More and more employees seem to suffer from stress, are overworked or, in the worst case scenario, sit at home on the couch with a burn-out.
These complaints are at the expense of employees' job satisfaction, but they also cost employers an enormous amount of money. More than 35 percent of employees indicated that work-related stress is also the main cause of work-related absenteeism.
Both employers and employees are increasingly asking the question: how can you increase job satisfaction? Work-related happiness is not only a way to prevent stress and burn-out complaints, it also increases productivity and is a good way to attract and retain employees.
Workplace happiness relates to the well-being of employees, making them more motivated and, as a result, more productive," says Learnit trainer Roeli.
Employees are becoming increasingly critical about where they want to work," says the trainer. She continues: "The labor market is tight and employees are no longer just looking at their contract terms. Employers must pull out all the stops to bring people in, but also to keep them in".
In her webinar, Roeli discusses how psychological capital can contribute to less stress and anxiety, increased performance and, of course, more happiness at work. Psychological capital consists of four characteristics that everyone already possesses to some extent. You can increase these characteristics and this will help you to experience more job satisfaction.
Do you want to know what these properties are and how you can enlarge them? Subscribe herefor the course: Increase Workgroup Happiness.Link
Stress at work is the number one occupational disease in the Netherlands. Research conducted by TNO in 2015 shows that more than one million people are at risk of burn-out or other work-related mental illness.
36% of work-related sickness is caused by stress at work. It is striking that especially young people suffer from burn-out complaints: namely 17% of employees between 25 and 35 years of age.
This stress-related absenteeism costs employers a lot of money: no less than 1.8 billion euros a year. Employees mention five causes for the occurrence of work-related stress:
Trainer Anna Maria from Learnit goes deeper into the causes. Many employees are still assigned to a managerial position without being trained for it. If people are good at their job, they are promoted. And all of a sudden they have to manage colleagues.
"That's really another trade, it's still underestimated," says Anna Maria. In fact, employees often have to do it 'with it'. Then you lack knowledge, but also time and energy to recognize and acknowledge possible resistance and conflicts''.
That's where it often goes wrong, the trainer sees. Managers choose to ignore the conflict, or act with a hard hand, using their power. Both solutions are rarely good, says Anna Maria. Especially if the choice is not based on a conscious strategy, but on frustration, irritation or a feeling of powerlessness.
According to the trainer, the fact that workspaces are increasingly being set up as open-plan offices does not help either. Employees are used to being able to retire to a smaller room, alone or with a small group. Now that the move to an office garden is no longer possible, this causes extra stress, Anna Maria regularly attends training sessions.
In addition, the introduction of flexplaces has meant that not everyone has a fixed place anymore. Looking for a place to work with your files under your arm increases stress, Anna Maria observes. This leads to frustration. These annoyances increase the risk of resistance and conflict'.
Anna Maria explains in a free webinar how to deal with resistance and conflicts in your team. During the interactive online presentation the trainer goes deeper into the causes and consequences and gives tips to reach a solution. Watch the session here back.Link
As a manager it is important to know what is going on in a team. In other words, it is possible to have a well-functioning team in which all members are fully connected. However, it is not always easy to find out what the team members are really concerned about.
This has to do with the fact that not everything is pronounced in the group, or: There is a question of a bovenstroom. These two currents determine to a large extent how a team functions.
What are the under and bovenstroom?
In Each team there is a bovenstroom. The bovenstroom is what is visible to everyone. The things that are pronounced, goals that are posed and appointments that are made with each other.
Underneath is another invisible stream. These are the things that are not discussed, but which do affect the general atmosphere in a team. Therefore, it is important to get grip on this flow.
The concept of the under-and Bovenstroom was conceived by the American psychologist David McClelland. He presents these two currents as an iceberg. The tip of the iceberg is characterised by what we do: our knowledge and skills. The flow of water is characterised by what we think and want: our norms and values and our behavioral patterns. The lower current is much more abstract, but according to David McClelland, it is ultimately the basis for the bovenstroom.
The importance of undercurrent
We don't always have it, but every team has to deal with underlying tensions, expectations and frustrations. These are often not shared, but they affect the way team members interact. In the end, this flow determines to a large extent how a team functions. Do collaborations not work smoothly? Is the productivity of a team strikingly low? All these problems can be solved to a large extent by paying attention to the underlying flow.
How can these currents be influenced?
When you are familiar with the bottom and bovenstroom, you have already set the first step towards a close team. Next, it is especially important to bring up the underlying behavior patterns, norms and values. Once these topics are actually discussed, the team can take different account of each other.
This ultimately creates a pleasant atmosphere in which everyone is effortlessly connected. Do you want to influence the under and Bovenstroom? Then it is especially important to talk to your team.
How to streamline your team
As a manager, it may seem impossible to get a view of both the upstream and downstream flow. What can help is a Team coach from Learnit. He specialises in making the undercurrent negotiable.Link
Don't you want to get run over? Do you give in easily and saying no is quite an obstacle for you? That can cause a lot of frustration in work situations. Assertiveness in the workplace is very important and is appreciated by employers. How do you learn to set your own limits? In the end, you really have to do it yourself, but in this blog we will quote a number of useful tools.
If you're a subassertive person on the shop floor, you might get walked over. This is also called subassertive behaviour. Subassertive behaviour is often easy to recognize by the following points:
A handy trick to stimulate assertive behavior in yourself is simply naming your pitfalls. Do you often say yes, do you agree with everything and are you later on a bit disappointed yourself? That's all you have to do with yourself. Put down on paper when you reacted subassertive and name your most common pitfalls. You can take this situation to yourself and then think of how you could have solved it differently. In this way you gain more insight into your own actions.
Assertiveness in the workplace is not just about words. Attitudes say enough about who is in charge and how you behave. Assertiveness is related to self-confidence. That is why an active attitude that radiates self-confidence is very important. The relationship between employer and employee is by default a relationship of serving and being served. However, this does not mean that someone can be abused. Your physical attitude secretly reveals enough. But how do you make sure that your attitude does not give you away and how do you come across as proud and assertive?
By adjusting your posture, you can appear a lot more confident and people will be less likely to cross your boundaries.
Being assertive in the workplace means you can stand up for your rights. Do you have to work overtime? Then make sure you get paid for this. Do you have to take on extra tasks? Then make sure you get the right time for this. As an employee and colleague, you have plenty of rights. You don't have to work dull and you can certainly stand up for your rights. When others on the work floor know where you stand and what your limits are, it works better for everyone.
If you don't take an assertive attitude and let everything get over you, you only have yourself with it. The work pressure increases, as does the stress and negative feelings for your colleagues and employers. Very annoying, especially because these colleagues have no idea what this may be due to. And without exaggerating: subassertiveness is the main cause of burn-outs. So make sure you take matters into your own hands at an early stage and start with an assertive attitude.
As it is described in this blog, it all sounds simple and clear. We can imagine that it is not always that simple. In order to teach yourself the right skills, Learnit offers assertiveness training that can help you adopt a more assertive attitude to work. Take a look between other training courses in the field of personal development and decide which one is best for you. You can always contact us for tailored advice.Link
According to the Dikke Van Dale, being assertive means being 'self-assured and self-aware'. Assertiveness is daring to be yourself. Assertive people are not necessarily the people who shout the loudest. Or people who always only stand up for themselves. Assertiveness is about more than one person. It's about the connection and relationship between two people. Assertiveness is a way of communicating and not a characteristic that someone possesses or does not possess. Whoever is assertive stands up for himself, without diminishing the feelings of the other person. Assertive people dare to say no, clearly indicate their limits and can give and receive criticism. They always leave other people in their dignity and respect the opinions and feelings of the other person.
Assertiveness is about making compromises: coming out in the middle and win-win situations. Assertive people don't always go for their own profits, but make sure their vision is clear to everyone. So if you are too aggressive, it is detrimental to your relationship with others. If you are too passive or subassertive, you are doing yourself a disservice.
If you want to become more assertive, you will first have to become aware of your own behaviour. How do you deal with others right now? Are you the one who always sends or do you also listen to the opinions of others? Listening to your colleagues or employees is very important. It is important that you do not only communicate autobiographically. When communicating autobiographically, you are only concerned with the reaction you are about to give to the other person's story. On the contrary, it is important that you listen and actually ask questions.
Therefore, pay attention to yourself when you start a conversation. Do this on the work floor, but especially when you are with friends. What is your role in the group of friends? Are you the one who always comes up with all the ideas and doesn't take no for an answer? Or are you the one who always thinks everything is fine and therefore often doesn't do what you want?
When you are aware of your own behavior, you can start to change it. Step out of your normal pattern and stand up for yourself a little more. If you have trouble being assertive at work, it might be a good idea to try something in your group of friends first.
Ask others for tips as well and ask them how they see you. Others may look at your behavior in a different way and show you things you didn't see before. Finally, you don't have to become the most assertive person in the world!
In our training Assertiveness: standing up for yourself you learn to act more confidently, with respect for others. Attention is paid to clearly expressing your opinion, you practice not avoiding problems and conflicts and you learn to adopt a pro-active attitude. After the training you will be better able to profile yourself, which gives your self-confidence a boost!Link
Unfortunately, influencing others has often gained a bad reputation. Although many people think of influencing as an abuse of someone's naivety, it is actually a true art that only has positive effects on private and business life - as long as it is dealt with properly.
If you want to be more convincing, be able to argue better and be stronger in your shoes, Learnit training can help. Learnit distinguishes itself mainly by the way in which influencing is approached. For example, the training is more about understanding the other person, before using that knowledge to make an argument. A strange approach? Actually not, and this is why.
Knowledge is power - also in influencing others
Everyone knows that in order to influence people, you have to have certain knowledge. After all, only by being one step ahead of the other party can you change their minds, or influence them. Our training is mainly aimed at understanding the other party, as this gives a better understanding of the motives, values and convictions that are used. Ask yourself the following question: How can you respond to the needs of the other party if you don't even know what they are or where they come from?
Biscuit of own dough
Of course it's not about 'abusing' other people, but why not use the other person's arguments against them? Someone who was already very adept at it was the Greek philosopher Socrates. He tried to make his 'patients' understand by asking them questions about their needs. In this way he gradually came to know more about their beliefs and problems, so that he could use these against them the next time he asked them a question. Inappropriate? Not really, because of course people came to him with their problems themselves.
The advantage of understanding the other in order to convince them is that you can argue very purposefully. That is to say, instead of quoting one argument after another in the hope of hitting a sensitive chord, one or two arguments are enough to get the other to think and question his or her own beliefs. And that's exactly what influencing is all about.
Influencing: a tactical sport
Influencing someone is therefore not so much about the quantity of arguments, but rather about quality. It is not the quantity of arguments that is important, but the degree to which they are substantiated. Influencing therefore requires more than just persuasion and the ability to speak clearly and convincingly. It requires a certain amount of research, knowledge of the other party and the skill to mould it into an unambiguous argument in order to convince the other party.
Influencing in practice
We realise the importance of influencing skills in today's society. Whether it's a neighbour you absolutely want to have at your garden party, or a customer you want to convince of the quality of your service, influencing is an integral part of our world. Influencing is also essential when working with others: if you can analyse the opinions of others and know what their interests are, you can act in a more targeted and inspiring way.
The Learnit course consists of two days of training, in which influencing skills and persuasiveness are developed. Everyone has their own way of convincing and that is taken into account. Negotiating, motivating, powerful action and directing are of course part of good persuasion, and these aspects are also dealt with during the course. Thus, creating a win-win situation is an efficient way to influence.
There is no better way to learn something than through practical exercises, and that is no different when it comes to influencing. Customization is our trump card, precisely because every participant is different. In an intake interview the learning goals of participants are determined, and that information is used to record the programme. An active commitment is therefore required from each member - but that makes the course all the more efficient. Want to know more about our training Influencing skills and persuasiveness? Then click here.Link
Now that the election results are behind us and we have all thought about what needs to be done in the country, it is time to take action. And can we replace "er" with "I".
If you disagree with something in politics, you can easily shout what needs to be done. What we have to do and what that would bring us. Nice words. I often hear them in companies and organizations: this is what needs to be done. In the department, in management, in other teams. The crux is of course: you have by far the most influence on yourself. But you don't hear people say that very often. "What I can't do yet...", "What I'm going to do is...", "My contribution here is going to be...", "This is how I'm going to get this off the ground...", "What I still have to learn...".
It takes guts, vulnerability and pro-activity to find the cause of things you don't like within yourself. And so does the solution. All your fun and all your problems you make yourself. Through the way you look at situations you experience something as a problem or not. This makes you responsible for your own emotions, feelings and therefore also for your own happiness. So not: my boss makes me feel miserable. Or: I want to clean up my desk, but it's so busy. Or: My partner makes me unhappy. In all these cases you put the cause outside yourself and come up with solutions that have to be done. Just like in politics. Nice for TV, but not for your own life.
You have little influence on what happens, but you always have influence on how you deal with it. In principle, this makes any change possible. Because you learn to deal with things differently, your perception of them also changes. Less stress, more fun, less worries, more success: people often experience this after they have done NLP.
So the question: what are you running into? For example: that annoying boss, that annoying conflict, that irritating neighbour. And what would you gain if they remain the same, but you develop yourself and no longer suffer from that boss, neighbour and conflict? Change the world, start with yourself! ;)"Link
Most people find it exciting to present. All attention is focused on you and the audience expects something from you. How do you deal with that? We'll give you some practical tips to help you reduce tension.
1 | Prepare well
By knowing where you will end up and for whom you will give your presentation, you can prepare yourself better. You can imagine where you will end up. And you can think of some questions your audience might ask you. (Then you will have your answer ready soon!) Many people benefit from working on their presentation in this way: the preparation gives them peace of mind.
Stand in front of the mirror. Make sure you're well grounded. So, feet a little apart and firmly on the ground. Pull your shoulders back a little and stand upright. Now you practice your presentation. Dare to look at yourself in the mirror while talking. In this way you practice a little with the gaze of your audience that will soon be focused on you.
3 | Focus on your breathing
Most tension is caused by thoughts that make you insecure. By focusing on your breathing, you get into the here and now. You make a step from your head to your body. This helps many people to reduce the tension in the run-up to a presentation.
4 | Discover your strengths
Make an analysis of your properties for yourself. Which properties are absolutely your strongest? Use them during your presentation and rely on their strength.Link
A good presentation stands or falls with your preparation. Make sure you know for whom and where you are giving the presentation. But... There is a lot more you can do to make a presentation stand out. Check out the tips below:
1. The most important tip: think it's gonna be okay!
Believe in yourself and your story. When you stand behind your story, you immediately take your presentation to the next level. (After all, how can you be credible if you don't even believe what you're telling?) If you find it difficult to see your own strengths and trust them: ask someone else to name them for you. Then tell yourself out loud that you are using those and those qualities in this presentation; that you can do it; and that you have a good story. Just repeat this a few times in the days before your presentation. Have faith!
2. Start powerful
With a good introduction and a tantalizing start you grab the attention of your audience immediately. Tell a beautiful anecdote, a metaphor or a personal story. That will definitely benefit your presentation. How do you ensure a good introduction? Be aware of why! Why are you giving this presentation? What exactly is so interesting about what you say? Don't beat around the bush and immediately give your audience a reason to stay where it is and listen to your story. (Very important: convey your enthusiasm immediately! By doing so, you give everyone a good reason to keep their attention).
3. Manage the tensions
A little tension is good. As the adrenaline level in your body rises, you become more alert and focused. It helps you to give a good presentation. But too much is never good. Too much tension is never good. Do you have trouble trusting in your own abilities because of tension? Then try some breathing and relaxation exercises in the run-up to your presentation. By going back to the here and now and to your body, you get a bit loose from your thoughts. (And yes, it is usually your thoughts that cause the tension).
4. Provide a logical story
Do you have mountains of knowledge, too? Very good! It is important to present all that knowledge in a logical form. Therefore, make connections between your different pieces of knowledge (which you have from various sources) and give many examples. But beware: Less is more! Think in advance about what is really important to tell. An overload of information does not stick with your audience. You don't have to digest everything you know. Make sure that the information you give matches your audience's level of knowledge. For example, ask them questions - then you can make your presentation directly interactive! By asking questions, you get a good idea of the prior knowledge of your audience. You can build your presentation on this prior knowledge. This way you make sure that what you say comes across well and that everyone can follow you.
5. Keep your presentation varied
Just listening is often boring. Interaction ensures that people absorb the information much better. Stimulate your audience with a movie, a quiz or a small design assignment (depending on the nature of your story). Be creative and dare to challenge your audience (and yourself!).
These were our five tips. Please let us know if you have any additions!
Would you like to learn how to present with conviction? Then take a look here our free webinar Presenting with conviction back!Link
You will probably recognize the following situation all too well at work: you are busy with a certain activity that needs your attention and your phone or a eimail gets you out of your concentration. Annoying. And the time you need to focus further on work may differ per person, but in the end it turns out that if you can work without distraction, you'll be ready much quicker. What is the reason why we are distracted so quickly and we do not have this in hand? From this point of view, we dare to infer the proposition that is a choice.
Concentration requires attention.
There is a difference between the work and the concentration you need to carry out this work. Writing a reporting with financial influences requires more concentration than a memo about clearing the coffee cups, just to give an example. It is therefore good if you can give a label to the work in which concentration is required. By classifying the work, you gain insight into how high the concentration should be and how tedious it is to be distracted from that particular task.
Concentration requires action
If you know what concentration is needed to do your work in an efficient way, you will also understand that concentration requires action. Sometimes it may be necessary that you literally separate yourself by sitting down separately. Sometimes it's enough to turn off your phone and your email program. But what is always true is that you have to take action yourself to realize this. Now you may think that it is not reachable or does not respond directly to an email does not happen to customer friendly, but nothing is less true. If you take the time to answer your phone at a fixed time or read your email, you also have the time to work focused.
Concentration and time gain
Often you hear that the time you have is too short to do all the work that one wants to do or that you are asked for. Just by putting the concentration in the right ways you win time. You are less distracted, you function more pleasantly and if you take the time to work with good planning and manage your time in the right way then you will see that the choice for concentrated works alternate with other work your productivity much Higher than if you think you are disturbed.
The choice to be distracted has you in your hand. The question is therefore: what are you going to do now? [link]
Under self-image we mean the image you have of yourself; The way you judge yourself or the way you see yourself. This image is partly shaped by the information you get from others about yourself. After all, they also look at you, deal with you and form an image of you. They let you notice how they think about you or give their judgement about your behavior. The image you have of yourself does not always match the image that others have of you. This can sometimes make you uncertain. And the way in which you see yourself determines to a large extent what positive or negative feelings you cherish towards yourself.
It occurs regularly that people have a wrong image of themselves. When the image you have of yourself largely matches the image that others have of you, it turns out that you usually show yourself the way you are or want to be. Is there a difference between the image you have of yourself and the image that others have of you? This certainly does not mean that you don't know yourself well or that others don't know you. You can see different aspects of yourself in different situations with different people.
Being uncertain about yourself, how you happen to others or about your position in a particular situation is quite normal. But this uncertainty can also go too far. A lack of self-confidence quickly leads to a negative spiral: you do not dare to face any challenges, the bar is becoming less high, which again leads to a deterioration of your self-image. In this way, it is becoming increasingly difficult to escape from this vicious circle.
To help you, we have developed a two-day self-confidence training. In training you will learn to recognize the causes of your lack of self-confidence and underline the importance of verbal and non-verbal communication in relation to your self-image. In addition, the training is practiced through realistic role-playing games. Mutual feedback and video analysis ensure that your old behavior patterns are broken. In the training we will work on the following topics:
Would you like to know more about our approach and training possibilities? Take a look at our training page or contact one of our advisors via firstname.lastname@example.org or 020 6369179.Link
Do you spend a lot of time looking for emails? Ideally, your inbox, or your digital workplace, should be as empty as possible. In this blog we'll give you three handy tips, taking the settings in Gmail as an example:
Almost all email programs allow you to personalize your inbox. By processing incoming e-mails in a structured way, you can keep the overview well. How often does it not occur that you have to search in your inbox for endless time to find that one email? Make use of 3 important labels: what to do, where to get answers and what you have completed. In Gmail, set this up as follows:
In de afbeelding hieronder zie je een voorbeeld van hoe je map "to do" er uit kan komen te zien:
Tip 4. Prioritize and work more effectively using the Eisenhower diagram
When you organize your work and also make your planning, you first determine what is important and what is not. Then you decide what is urgent and what is not. That often sounds easier than it seems.
A lot of people are involved in important tasks, or it is not or badly performing the tasks that have far-reaching consequences. These are the so-called main tasks, for example, in your job or job description. So ask yourself, per task, whether they belong to your core business or not. For example, less important tasks are keeping your records or ordering.
Urgent VS. Not urgent
An overview of what distracts you, gives insight into what disrupts your work. By making an overview of time devourers and then linking an action, you are proactively engaged in time management. What many people, for example, distracts, are colleagues who stop by for a ' chat ', but then continue to chat for half an hour. The colleague in question often does not mind that it is not at that moment. That may not be known to anyone if he or she is not told. In that case, try to say in a friendly way that you do not come out now, for example: "I would like to hear more about your weekend to Rome, but I really need to get on with this mail." Or you can say, "I'm really busy, so I'm afraid I have to get through again." When you take this respectfully, you may expect this colleague to understand it. He or she has also experienced it himself.
Tip 6. Set SMART targetsLink
Measurable -Is it measurable and if so, how?
Acceptable -who is involved? Is there support for this?
Realistic -Is it possible and feasible?
Temporal -when is it off? What is the deadline?
Even if a colleague asks you to do something or vice versa, it can help to make this as concrete as possible by making these outcomes SMART. Then you are sure that the expectations about the task are the same.
Tip 7. Make a long term planning: the glass jar and the large stones
If you only work from day to day, then the long-term projects-or plans will not be space. Just think of a big glass jar. If you want to fill it with large stones, the glass jar seems to be full soon, so there is still room for pebbles: The pot was not full! After the pebbles are in it, the glass jar appears to be full again until you try to sand it. Is the pot now finally full? No, because water can still be added! And then the glass jar is full.
The large stones can be seen as long-term projects, the pebbles for the medium-term jobs and the sand as Kortetermijnwerkzaamheden. The water stands for the ad-hoc between work, which often involves too much time. If you had first filled the glass jar with only sand or water, then the large stones would never have been appropriate. It is therefore important to take into account the size of the jobs and projects when making a long term planning. In this way, it is better to plan everything within the available time.
Tip 8. Handle the Kaasschaaf method
There are jobs and projects where you can see as a mountain beat that, simply because they look so big and insurmountable. Then the Kaasschaaf method offers a solution. Try to do a little bit of the job or the project at different times. Then how not to do everything at once.
By dividing something into more well-organized pieces and portions, the mountain or project is also smaller. Make sure that you also take care of these smaller pieces and portions of the time and plan it. If you do not, you will not overcome this mountain and will never be smaller.
Tip 9. Keep a log for a week
By keeping a log in which you distinguish between different types of work (such as administration, customer contact, contact colleagues, working on projects (s), etc.), you get an insight into where you can improve yourself. View this log critically and make choices that you want to spend more or less time on. Then include it in your schedule.
Tip 10. Communicate with others!
You do have a lot of influence on your time and the amount of work you need to do in that given time. Saying no is often tricky when someone with an urgent job is on your desk-you want to help those who do. You can only ask yourself at the expense of what? Are you really coming out, or is a later piece better? Please indicate this. The other knows where he or she is.
It is also important to realize that you do not have to do everything yourself. Others are also well able to help you out of the fire. The art of delegating is the release. Give the other clear explanations and also give the other confidence. The first time it will feel somewhat uncomfortable when you delegates something, but it gives you a long-term hope, including grip on your times. For more information, see the Training page of our two-day training Delegate.
Remember: Time management is self-management. So you is at the helm and not the clock.
Learn more about time management?
Now follow a Timemanagement training at Learnit Training or get inspiration from the books below, which were also inspiration for this blog:
Time Management According to Covey -Stephen R. Covey, Rebecca R. Merrill & Rebecca Merrill
How experienced participants Rob as a trainer?
"Rob is an excellent trainer who is immersed in his student. He has thoroughly explored what my wishes were and built a good program on them. His way of working offers plenty of room to ask. It creates maximum safety, which allows the participant to share and learn about personal issues. Rob is very attentive to the energy of people and his training. As a result, the training is inspiring and reshaping. At the end of the training I went to charge the door. Through the use of exercises and the creation of security around it, I received personal insights that are of added value to me for my own future. Thanks Rob! "
"Rob found a very pleasant trainer who is well able to accompany my process. He knows how well to estimate what I need, knows at the right time about going to the next topic. I have received ample support in the form of examples and models. Rob, Thanks again! "
"Rob is very good and has a lot of experience, in this way he could often sit in the customer's chair, so that every time points emerged that we ran against. He is very enthusiastic and easy to deal with. "
Do you want to be trained by Rob? This can be by signing up for one of the training courses below or contacting us via email@example.com/020 6369179.
Sales: Effective acquisition
Free Application Course
Good news! You're about to start a new job. A new challenge is fun, but before you can actually get started, you first have to go through the application process. This can be a nerve-racking process with a lot of disappointments. On the other hand, it can also be a time of self-discovery and a crash course in learning to present yourself better. With Learnit Training's online job application course you will learn how to apply more successfully.
The following topics are covered in the free course:
The STAR method
Per asperada ad astra: via difficulties to the stars
This free online course is designed to be the symbol of the star with the aim of reminding you of the three main points of this application course. The theoretical principle is the STAR method: Situation - Task - Action - Result. The star also stands for the emphasis on you as an applicant. You are the star in your life: the course is about how best to make yourself shine and how to become a rising star in a job that suits you. The last connotation with the star: don't give up, think of the proverb per aspera ad astra: through difficulties to the stars!
Click here to follow the free online application course.Link
. If you would like to organize a group training, you can always request an
request a quote
with one of our advisors. We like to think along with you and wish you good luck in the application process!
The bygone good intentions
3. Create a plan
To monitor the overview of your current situation, what you want to achieve and how you want to get there, you need a plan. Work your intermediate and final goals in a realistic time plan and stick to this. Hang this plan up next to the final goals and write down your progress, as every step forward motivates. This way you keep your overview and control of your schedule and the final goal will be visibly closer. Do you not only have to achieve goals for yourself, but also in a larger professional whole? Then the training project Management can help you with this. During this training you'll learn step by step how to set up a project and bring it to a successful conclusion.
In order to achieve good intentions related to the breaking down of bad habits like smoking and obsessive eating, it is important to replace these habits instead of eliminating them. Know in what situations you exhibit certain habits, such as grabbing a cigarette when boredom. When you do not replace them, you are quickly inclined to intervene in those situations back to your old, bad habits. Therefore, make sure you have something positive to replace the bad habit, such as eating your favorite fruit or playing a short game.coaches of Learnit are ready for you. They will work with you on your motives, dreams, wishes, motives and ideas and help you realize a lasting and valuable change in your behavior, situation or thinking patterns. 7. Give yourself Small RewardsMotivate yourself by giving small rewards when you achieve between goals and a great reward in achieving the final goal, if that is no reward already in itself of course. Finally, go to the musical you want to go to for years (and so good that-ie is still running!) or indulge yourself with a wonderful day out in the sauna. Be honest, success motivates and all the small successes in life deserve to be celebrated!Is één van jouw goede voornemens voor volgend jaar jezelf een nieuwe vaardigheid eigen maken of over een bepaald onderwerp een flinke dosis nieuwe kennis opdoen? Kijk dan eens wat Learnit, met een aanbod van meer dan 300 hoogwaardige trainingen, voor jou kan betekenen!Making choices for the future 14 September 2012 by Learnit at Personal development The Netherlands is in a turbulent period. With the elections just behind us, the big question now is which parties will come to a compromise in order to represent our country as well as possible. To a certain extent, the choice that is made will determine what the future of the Netherlands will look like. Will the new government be able to emerge stronger from the crisis? Will our country, with its current plans for the future, continue to develop as a leading knowledge economy in the coming period? Link
Choose for your personal development by contacting Learnit Training at firstname.lastname@example.org / 020-6369179. We look forward to seeing you at one of our trainings!
Seven tips to apply successfully
Practice the job interview with a close acquaintance. Indicate your strengths and weaknesses during the interview and try to answer the questions asked clearly and concretely. Evaluate afterwards what can be improved.
Stay calm during the conversation and don't get lured out of the tent. For example: the interviewer tells you that you have little experience with working with computers. Then don't say bluntly: "No, that's not right." If you do have computer experience you can say: "It may not be enough from my CV, but I do have computer experience (example)". If it's true that you don't have much experience with computers, it's wise to admit this honestly. "It's true, but I'm working on a computer course."
Ask questions yourself. This way you can show that you are interested and that you are well prepared. Don't ask questions to which you could have known the answer yourself. For example, it is wise not to ask about the number of employees. It is assumed that you have looked this up beforehand. Don't start the first interview with the salary or terms of employment either. This will be discussed during the second interview.
These tips already give you a good starting point that will help you during a job interview. In the two-day training course Successfully applying for a job you can dot the i's and cross the t's. From writing a good cover letter and adequate interview preparation to a convincing presentation, everything is covered. Learnit's training courses are tailored to your wishes, both in terms of content and in terms of location, time and group size. During the training, role plays, feedback and discussions are alternated with theory. In this way, you can be sure that the training is in line with your practical situation.
The amounts for emergency aid are flying around our ears these days. Emergency fund Greece: 130 billion. Portugal 78 billion and Spain gets 'up to' 100 billion. And yes, the Netherlands is also paying for it. As politicians you have to come from good homes to convince the voters of the need for these measures. Or just the opposite: how do you convince your voters that it's all wasted money? Or that Europe is even better off without the euro? Whatever your opinion on this, that you need good influencing skills to convince others of your opinion is beyond dispute.Link
Believe in what you have to say and radiate self-confidence! You do this by being well prepared. Only when you know exactly what you want to say, you can pass this on to others. Avoid watering down words like 'maybe, I think, sometimes, difficult to say and possibly'. And use convincing words like: "That's right, of course, of course, of course, of course."
What do your colleagues think about the subject? What are their arguments for and against it? If you know this, you can respond to these arguments in advance and have them discussed and refuted during your speech.
Use humour and, if necessary, use appealing examples. This way you make your story vivid and people are more likely to take something from you.
Speak calmly and speak your main arguments forcefully. This way you emphasize your words.Link
Do you want to learn to convince better? Then the influence skills training is highly recommended. In this training you will learn to adapt your persuasion style to your interlocutor. And develop the skills you need to convince others.
Don't argue, that often only provokes more anger. It's better to summarize what the other person is saying. So: "You're not happy about something and I can see that you're angry."Link
Course on dealing with aggression in the workplace
Learnit biedt verschillende cursussen aan die je helpen om af te rekenen met agressie op de werkvloer. Geïnteresseerd? Bekijk dan eens onze pagina over agressie en kom erachter welke training het beste bij jouw werkveld aansluit. Klik hier voor de agressie pagina.
Finding passion in your work
Find out what things you can influence and what possibilities for change lie within your power. On the other hand, also be flexible if you cannot change a situation and do not get stuck with feelings of frustration: you have done what is in your power. Accept it, that saves a lot of energy!Link
Learn to negotiate with results
What CDA, VVD and PVV did not succeed in 7 weeks, the Hunter succeeded with the help of the opposition parties in 2 days. How did he manage that? By negotiating well! With the elections coming up, there is still plenty to argue about: which parties will govern together and which important reforms will they implement? Subjects such as mortgage interest relief and pension reforms have meanwhile become real 'headline files'. In order to bring these difficult subjects to a successful conclusion, good negotiation skills are indispensable.
Need more tips? In our two-day trainingLink
Y.H. Gramsbergen-Hoogland, H. Blom and H.T. van der Molen
Conflicts do arise within any organization: they are often experienced as awkward and uncomfortable, while conflicts can also offer opportunities. Resolving a conflict can lead to a situation in which both parties are ultimately better off than before. In the book 'Conflicts in organizations' theoretical frameworks are alternated with practical advice and specific applications. In the training Conflict Management we make use of this book, among other things.
For one of the departments of a government organisation we have provided a training course Presenting with conviction. In two sessions we prepared them for a presentation on the tired side. It was exciting, but after a lot of practice they went to the fair with success!Link
But... how do you do it now? In two sessions Presenting with conviction a lot has been said, conceived and learned in preparation for that one moment. Thanks to their own knowledge and development, they take to the stage with confidence during the trade fair and as a trainer I am convinced that they know how to excite and enthuse their audience.
The second session was a moment of fine-tuning. The 'dress rehearsal' for the presentations at the trade fair. The finishing touches were put on how to deal with tension and how to come across as more powerful in a simple way.ResultGoede voornemens: eind december kunnen we er geen genoeg van krijgen. Iedereen weet zeker dat ze 'het' dit komende jaar écht gaan bereiken. Die tien kilo afvallen, stoppen met roken, sparen voor die ene mooi reis, beter met tijd leren omgaan, een nieuwe taal of vaardigheid onder de knie krijgen en ga zo nog maar even door. Maar waarom sterven veel van deze voornemens ergens half januari een stille dood? Want de meeste voornemens worden niet langer volgehouden dan tot 2 januari, áls ze nieuwjaarsnacht al doorkomen. En dit leidt dan weer tot teleurstelling of zelfs schaamte. Maar is dit zelfverwijt terecht? Bij Learnit vinden we dat goede voornemens niet alleen op 1 januari van start hoeven te gaan, maar het hele jaar door kunnen worden nagestreefd. Om je een handje te helpen met het daadwerkelijk bereiken van je doelen, bieden we je de volgende zeven tips.That the participants went through an upward learning curve was clearly visible during the second session. With a lot of effort and the right learning environment you can achieve a lot in a short period of time, this case is a clear example of that!
A short training with practical tips and tricks that are directly applicable, to make a good presentation. - Assessment: 8.2
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