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Personal Development Training Courses

Personal development lays the foundation for happiness and success: making better use of your talents, more firmly Standing in your shoes, dealing more effectively with your time and strengthening yourself will make you (better) Be able to set goals and then reach them. Because of the everyday hustle and bustle, we sometimes forget to look at ourselves critically. In our personal Development training courses, you is therefore central.

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Successful job application

Applying, an exciting process for many! In times of crisis, partly due to the coronavirus, the jobs are not up for grabs and it is important that you, as a candidate, can distinguish yourself from the others.

In this blog we give you 10 tips you can apply to have a better chance of getting a job!

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1. It all starts with reading and searching for vacancies. Apply specifically and take a good look at the job requirements in the vacancy. Do they match your skills?

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2.You always apply with CV and motivation. Limit your CV to 2 A4's and write down both Soft skills and Hard skills. Soft skills are qualities in the field of collaboration, Agile working and time management. Hard skills are more focused on computer skills, such as Excel and Office.

3. Potential employers do not always look at your CV and motivation, but often at other channels as well. Think of your Linkedin Profile or social media. Pay attention to what you put online.

4. "What should I wear to a job interview?"; you only get one chance to make a first impression, so make sure you look well-groomed, and in case of doubt: better 'overdressed' than 'underdressed'.

5. Prepare yourself very thoroughly, but enter the conversation in a relaxed way, as if it were a friendly match. This makes you more receptive and flexible, which promotes contact and the chance of a click.

6. Be on time. Preferably a little early. This not only makes a punctual impression, it also gives you the opportunity to get used to the new environment.

7. Always introduce yourself neatly and preferably give a firm hand (of course not in the 1.5m society). Always look at the person who is talking to you, but don't stare.

8. Answer the questions asked and don't beat about the bush. If you don't have an immediate answer you can, for example, indicate that you are thinking about the question and come back to it at the end of the conversation.

9. Also think about which substantive questions you want to ask; you will be judged not only on the answers you give, but also on the questions you ask. This will show to what extent you have immersed yourself in the company.

10. Never be negative about previous employers or organizations. This can make the wrong impression and you never know what contacts your potential employer has. Finally, you have been invited for an interview so the potential employer will already find you a suitable candidate. Stay yourself and take your time!

More self-confidence in your application process? Take a look at Learnit's self-confidence course!

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Choices. What do you choose?

Would you prefer a new law that applies to the whole of the Netherlands or would you like to relive the day of your life? Whatever choice you make, it is and remains a process. Some people make a choice within seconds, while others have to think about it for days.

Did you know that the average person has to make about 35,000 choices a day? You may not think about it right away, but it starts as soon as you start the day. Do you go straight out of bed when the alarm goes off or do you turn around? So, your first choice has already been made!

The process of choices

To understand how to make a choice, we go back in time. Namely to the evolution of our brain. According to Dr. William Glasser (1998), making choices is based on the five principles:

  • Survival
  • Love
  • Power
  • Freedom
  • Fun

You buy food because you want to survive. You drink water so as not to dry out. If you look at the principle of love you like to be with family and friends, because that makes you feel warm and safe. And you choose a partner you love. In addition, choices can provide more power, for example because you choose a job or a higher position in which you are in charge.

Choices don't always have to be difficult. Buying a car can give you more freedom, but also more fun. Because you don't want to be on the train for three hours. The five principles are the underlying reasons that drive us to make a choice.

Does it help to make a lot of choices?

Not always... Steve Jobs wore a black turtleneck or a black t-shirt every day because he already had to make so many important decisions that he didn't want to think about his choice of clothes. Sometimes making fewer choices is good for your mental health. Your brain has then developed a fixed structure in which certain choices become self-evident.

You don't always have influence on the choices you have to make, but the process of choosing, you do have influence!

Free webinar

Do you find it difficult to make the right choice? Or do you want to know more about the process of making choices? Then write to us here in for our webinar ''Making choices: how do I make the right choice?''

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How do you deal with annoying customers?

"The customer is always right" and "The customer is king", both statements that were often used in the past and are still often used in business today. These statements show that no matter how nonsensical or unjustified a customer response may be, it should always be taken seriously. But is this really always a given?

In order to be able to see that, it is important to reflect on how you as a person would react to a difficult customer.

The lion, the deer and the cat

If you look at it very simply, there are actually three different kinds of 'primal reactions' that people have when they come into contact with an annoying customer. These can be translated into the lion, the deer and the cat.

A lion is a fighter, he doesn't shy away from conflict and tries to think of solutions right away. The lion's pitfall is his urge to fight and attack, with the result that it can appear repulsive to customers.

The deer flees, he prefers to avoid the conflict and will always try to take a submissive position. The advantage is that a customer will feel heard in the first place, the disadvantage is that the flight of the deer does not solve the problem, which will eventually lead to a dissatisfied customer.

The cat freezes, he will try to create distance between him and the client to be able to observe the problem from an expert role. The pitfall here is that the cat does not make contact with the client which makes the client feel unheard of.

In the end, we all tend to one of these roles. Nevertheless, this is not the same in all cases, for example, sometimes you imagine yourself to be more like a lion while at other times you may be more like a cat.

Needs

With the information about the lion, the deer and the cat in mind, it is now interesting to start thinking about what customers need. As an example you can say that someone who comes across as angry needs understanding in the first instance, followed by an explanation and finally a concrete plan. In this plan you have incorporated all three roles.

Free webinar

Would you like to know more about this subject and are you curious which role suits you best? During the free webinar that was held on January 14, Michaela went deeper into satisfying troublesome customers. Look at him back here!

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How to create clarity with the right questions

My two sons (8 and 10 years old) and I got in the car on a Saturday. I had a couple of weekend jobs to do and my kids had to go to the hardware store with me. They didn't feel like coming along. The youngest one said, "I find it annoying that I have to go. I was driving and I didn't react immediately. My eldest then asked him: "What exactly do you mean by annoying?

Questioning behaviour

The youngest was unable to give a good substantive answer to this question. I had to laugh a little and thought to myself: oops. As a trainer, I sometimes suffer from professional deformation: I sometimes ask my children at home for a long time, I want to know exactly what they mean. The oldest takes over the questioning behaviour, but I don't think it fits his age yet.

Of course, there's also a nice side to it. By asking this question, my eldest son learns something. Because what the youngest exactly means by annoying, we can only guess at that. There are a lot of good questions that you can ask to get more clarity about what exactly the other person says or means. That often provides clarity. In this blog I would like to explain one particular question: nominalisation. This style of questioning comes from neurolinguistic programming (NLP) and works as follows.

What is a nominalization?

You probably have some things in front of you. A laptop or computer, a desk, a pen: stuff. These words are preceded by articles: the, the or one. But people sometimes turn verbs into 'things': the relationship, the choice, the encounter. There's an article for it, but it's not a thing. NLP calls this a nominalization. A relationship is an active process, a lot of activities together, and all these actions together we call 'the relationship'.

That's okay in itself. But nominalisation is often a form of avoidance of responsibility. If I said, "The relationship with my wife isn't going so well. Then it sounds like the relationship is one thing. And that thing doesn't run so well. Like it's something outside of me. You can turn a nominalization into an active process again by bringing it back to a verb.

A relationship is then the way you deal with each other. So when someone says: "The relationship with my wife isn't going well. Then you'd normally ask something like: "Why?" And then you get to hear what's wrong. Someone who's done NLP would ask something like: "How do you deal with your wife? Or, "How did you deal with your wife so that things don't go well anymore?

Responsibility back where it belongs

With this question, you put the responsibility back where it belongs: it's not the relationship - one thing, but the result of specific actions by yourself. Getting a question like that isn't always fun. But if you put it in an interested way, someone has to think about his own share and contribution to the current result. That's usually where the solution lies.

There are many nominalizations. This is how a manager who participated in an NLP training recently told us: "I find it very difficult to run that club. The nominalization here is 'the club'. That's not a thing. I literally can't run a club either. So the question was: which people exactly should you lead? Which people are doing well? Which people can do better? On what level? How can you talk to them in these areas? And so the club management, a very vague thing, became another concrete activity: a number of specific colleagues, with whom you can have a number of conversations about specific matters.

The question is: what is the use of this knowledge, what can you do with it, and when? NLP states: language is an unconscious expression. People just talk. And if you listen very carefully to what people are saying, you can hear how they got themselves into trouble. This way you can help people to take responsibility again and get on with it. And when do you put this in? Besides perhaps some professional information here and there, of course only in conversations in which you want to create clarity and clarity.

Self practice and free webinar

Do you want to practice with it yourself? Then think of a verb - or an active process - for the words: choice, government and love.

If you want to know more, in the free webinar about NLP of 29 October 2018, Rob discussed: Five sharp questions that provide clarity in every conversation. Look him back here.

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This is how you increase your job satisfaction

The National Working Conditions Survey (NEA) shows that 18.1 percent of women and 16.4 percent of men experience burnout symptoms at work in 2018. More and more employees seem to suffer from stress, are overworked or, in the worst case, are sitting at home on the couch with a burnout.

Absence from work

These complaints are at the expense of the job satisfaction of employees, but they also cost employers an enormous amount of money. More than 35 percent of the employees indicated that work-related stress is also the main cause of work-related absenteeism.

"Employees are becoming increasingly critical about where they want to work.

Both employers and employees are increasingly asking the question: how can you increase happiness at work? Workplace happiness is not only a way to prevent stress and burnout symptoms, it also increases productivity and is also a good way to attract and retain employees.

Workplace happiness relates to the well-being of employees, making them more motivated and, as a result, more productive," says Learnit trainer Roeli.

Employees are becoming increasingly critical about where they want to work," says the trainer. She's prosecuting: The labour market is tight and employees no longer just look at their contract terms. Employers must do everything in their power to attract and retain people."

Psychological capital

In her webinar, Roeli discusses how psychological capital can contribute to less stress and anxiety, increased performance and, of course, more happiness at work. Psychological capital consists of four characteristics that everyone already possesses to some extent. You can increase these characteristics and this will help you to experience more job satisfaction.

Do you want to know what these properties are and how you can enlarge them? Register here for the course: Increase Workgroup Happiness.

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How to deal with resistance and conflicts in your team

Stress at work is occupational disease number one in the Netherlands. TNO's research from 2015 reveals that over a million people are at risk of burnout or other work-related mental illness.

36% of the work-related ziekteveruim is due to stress in the workplace. It is striking that mostly young people suffer from burn-out complaints: that is, 17% of employees between 25 and 35 years of age.

Work stress

This stress sickness absence costs the employers a lot of money: preferably 1.8 billion per year. Employees cite five causes for the development of work stress:

  • 44% has little autonomy at work
  • 38% has to do with high task requirements
  • 23% are victims of unwanted behaviour from outside the organisation
  • 16% are victims of unwanted behaviour within the organisation
  • 8% is bullied at work

Trainer Anna Maria of Learnit goes deeper into the causes. Many employees are still given a managerial position without having been trained to do so. When people are good at their job, they get promoted. And all of a sudden they have to control colleagues.

' Leadership is another subject '

"That's really another profession, it's sometimes underestimated", says Anna Maria. Employees even have to 'put up with' it a lot. Then you miss knowledge, but also time and energy to recognize and acknowledge any resistance and conflicts.

That's where things often go wrong, says the trainer. Managers choose to ignore the conflict, or act harshly, using their power. Both solutions are rarely good, says Anna Maria. Especially if the choice is not based on a consciously chosen strategy, but on frustration, irritation or a feeling of powerlessness.

Office Gardens

According to the trainer, the fact that workspaces are increasingly being converted into open-plan offices does not help either. Employees are used to being able to retire to a smaller room, alone or in a small group. Now that this is no longer possible due to the switch to an office garden, this causes extra stress, Anna Maria regularly attends training sessions.

The introduction of flexi-places also means that by no means everyone has a fixed place anymore. Looking for a workplace with your files under your arm has a stress-increasing effect, Anna Maria notices. "That leads to frustration. "These annoyances increase the likelihood of resistance and conflict.

Webinar

Anna Maria explains in a free webinar how to deal with resistance and conflicts in your team. During the interactive online presentation the trainer goes deeper into the causes and consequences and gives tips to reach a solution. Watch the session here back

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Time management: Dealing effectively with your time

Working with less stress efficiently in a demanding working environment. It sounds like a dream for many entrepreneurs, managers and workers. Whichever category you are part of, you often have time shortages and you are therefore sitting in the hair with your hands. Your agenda is over and you are not able to meet deadlines. Everything stands or falls with how you shapes the theme time management. How do you pack your time?

What is time management?

Time management is about wisely dealing with your time. It ensures that you are effectively and purposefully dealing with your time without that you walk yourself past or overwhelmed. You want to get things done, preferably as efficiently as possible and so it comes to improving your work processes. It is not so much to do as much as possible within a short time frame, but rather to do the right things. What is really important now and what is the most priority?

Why is time management relevant?

Disruption and disruption are the greatest enemies of time management. By properly classifying your time, you can cope better with working pressure. In addition, it gives you time savings and therefore remains more enjoyable in life. Your labour productivity is increasing and work-related health problems are decreasing. Reason enough to apply the notion of time management in your busy existence.

How do you apply it?

The big question is, of course, how you approach this, because how do you determine what the most priority is? Short but powerful: by changing or improving your way of prioritising. Only by setting them up in a proper way will you win time and find out what efforts are actually making positive results.

The best tips and tricks in the field of time management

There are tips and tricks that will certainly help you to apply the notion of time management in your daily work. It is not efficient to answer and send e-mails throughout the day. Do this rather at a few moments of the day. A clear list of tasks helps you to complete tasks effectively. Can you not use a jamming station? Then turn your phone off for an hour. Also create overview. Do this at the beginning of your work week and see what you need to do. Set priorities constantly and do what is important first.

Why is time management becoming more and more important?

Time management helps you to continually manage business. At a time when you are constantly being triggered by phone calls, Damin, colleagues and other ' jammers ', you get out not set limits. You don't want to get overwhelmed, lose yourself in your work or end up in a burnout. This makes time management an added value for everyone on the work floor.

Free webinar time management

Prioritize and make sure you can say 'no'. Check out here the webinar Timemanagement of trainer Anna Maria.

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The undercurrent in team coaching: How do you grip it?

As a manager it is important to know what is going on in a team. In other words, it is possible to have a well-functioning team in which all members are fully connected. However, it is not always easy to find out what the team members are really concerned about.

This has to do with the fact that not everything is pronounced in the group, or: There is a question of a bovenstroom. These two currents determine to a large extent how a team functions.

What are the under and bovenstroom?

In Each team there is a bovenstroom. The bovenstroom is what is visible to everyone. The things that are pronounced, goals that are posed and appointments that are made with each other.

Underneath is another invisible stream. These are the things that are not discussed, but which do affect the general atmosphere in a team. Therefore, it is important to get grip on this flow.

The theory

The concept of the under-and Bovenstroom was conceived by the American psychologist David McClelland. He presents these two currents as an iceberg. The tip of the iceberg is characterised by what we do: our knowledge and skills. The flow of water is characterised by what we think and want: our norms and values and our behavioral patterns. The lower current is much more abstract, but according to David McClelland, it is ultimately the basis for the bovenstroom.

The importance of undercurrent

We don't always have it, but every team has to deal with underlying tensions, expectations and frustrations. These are often not shared, but they affect the way team members interact. In the end, this flow determines to a large extent how a team functions. Do collaborations not work smoothly? Is the productivity of a team strikingly low? All these problems can be solved to a large extent by paying attention to the underlying flow.

How can these currents be influenced?

When you are familiar with the bottom and bovenstroom, you have already set the first step towards a close team. Next, it is especially important to bring up the underlying behavior patterns, norms and values. Once these topics are actually discussed, the team can take different account of each other.

This ultimately creates a pleasant atmosphere in which everyone is effortlessly connected. Do you want to influence the under and Bovenstroom? Then it is especially important to talk to your team.

How to streamline your team

As a manager, it may seem impossible to gain an overview of both the lower and upper tide. What can help is a Team Coach from Learnit. He specialises in making it possible to discuss the undercurrent.

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Assertiveness on the work floor: What does it give you?

Don't you want to be walked over it? Do you give in easily and is no say a pretty obstacle to you? This can cause the necessary frustration in working situations. Assertiveness on the work floor is very important and is appreciated by employers. How do you learn to indicate your own boundaries? In the end you really have to do it yourself, but in this blog we get some useful tools.

Subassertive behavior

If you are a subassertive person on the work floor, it can happen that you have to walk over you. This is also called subassertive behavior. Subassertive behavior is often easily identified by the following points:

  • Take some extra work from your colleague
  • Overworking Extra Hours
  • Have trouble saying no
  • Others do not want to disappoint
  • Do not dare to enter your own rights

Naming pitfalls

A handy trick to stimulate assertive behavior with yourself is simply naming your pitfalls. Do you often say yes, do you agree with you everywhere, and you are sitting in Balen later? There you only have yourself with it. Put on paper when you reacted subassertively and appoint your most common pitfalls. You can take this situation up to you and then figure out how you could have solved it differently. This way you get more insight into your own actions.

Physical assertiveness

Assertiveness on the work floor is not just through words. Attitudes already say enough about who is the boss and how you draw up. Assertiveness hangs together with self-confidence. Therefore, an active attitude that radiates self-confidence is very important. The relationship between employer and employee is by default a ratio of serve and be served. However, this does not mean that someone may be abused. Your physical attitude is secretly enough. But how do you make sure that your attitude does not deserved you and how proud and assertive?

  • Stand upright to get a confident look
  • The use of the arms. Not over each other, not with the hands in the pockets, but an active appearance
  • Use your eyes. Don't look away, but keep people always looking when you speak

By adjusting your posture, you can be a lot more confident and people will be less likely to pass your border.

Rights

Being assertive on the work floor means you can get up for your rights. Should you overwork? Make sure you pay for it. Do you need to take extra tasks on you? Then make sure you get the right time for it. As an employee and colleague you have enough rights. You don't have to make yourself drowsy and you can certainly get your rights up and running. When others on the work floor know what you are up to and what your limits are, it works better for everyone.

Consequences

When you do not take an assertive stance and let everything come over you, you only have yourself with it. The workload is increasing, as are the stress and negative feelings for your colleagues and employers. Very annoying, quite because these colleagues do not have a faint clue where this can be. And without exaggerating: Subassertiviteit is the main cause burn-outs. So make sure that you take matters in your own hands early and start with an assertive attitude.

Training

As it is described in this blog, it all sounds simple and clear. We can imagine that it is not always that simple. To teach yourself the right skills, Learnit assertiveness offers training courses that can help you to adopt a assertive work posture. Also take a look between other personal development training courses and determine which training suits you best. You can always contact us without engagement for tailor-made advice.

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With assertiveness you come further

According to the thick Van Dale, assertive means ' self-confident and self-conscious '. Assertiveness is the dare to be yourself. Assertive people are not necessarily the people who call the loudest. Or people who always only stand up for themselves. Assertiveness is about more than one person. It is about the connection and relationship between two people. Assertiveness is a way to communicate and not a property that someone owns or does not own. Whoever is assertive comes on for himself, without doing the feelings of the other shortage. Assertive people dare to say no, clearly indicate their boundaries and can criticize and receive. They always leave other people in their value and respect the opinions and feelings of the other.

At assertiveness, it revolves around compromises: coming in the middle and win-win situations. Assertive people do not always go for their own profits, but make sure that their vision is clear to everyone. So when you are too aggressive, that is detrimental to your relationship with others. If you are too passive or subassertive, you are deficient.

When you want to become more assertive, you will first need to be aware of your own behavior. How are you going to be with others right now? Are you the one who always sends or listens to the opinion of others? Listening to your colleagues or employees is very important. It is important that you not only communicate autobiographical. When communicating with autobiographical, you are only concerned with the reaction that you will immediately give to the story of the other. It is important that you listen and really ask.

Please pay attention to yourself when you make a call. Do this on the work floor, but also especially when you are with friends. What is your role in the group of friends? Are you the one who always comes up with all the ideas and does not accept ' no '? Or are you the one who always finds everything fine and therefore often does not do what you want?

When you are aware of your own behavior, you can change it. Get out of your normal pattern and get a little more for yourself. If you're struggling to be assertive at work, it might be smart to try something in your friends group first.

Ask others especially for tips and ask them how they see you. Others may just look at your behavior differently and show you things that you didn't see before. Finally, you don't have to be the most assertive person in the world!

In Our training you learn to act more confidently, with respect for others. Attention is paid to clearly expressing your opinion, there is practiced with not going out of trouble and conflict and you learn to adopt a proactive attitude. After the training you are better able to profile yourself, which gives your confidence a boost!

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Get the best out of your influencing skills

Influencing others has unfortunately often gotten a bad reputation. Although many people are thinking of abusing a person's naivety, it is actually a true art that has only positive consequences for the private and business world-as long as it is handled.

If you want to be more convincing, more able to argue and want to be stronger in your shoes, a Learnit training can help. Learnit distinguishes itself mainly by the way influencing is approached. For example, the training is more about understanding the other, before using that knowledge to conduct an argumentation. A strange approach? Actually not, and this is why.

Knowledge is power-also in influencing others

Everyone knows that in order to be able to influence people, you have to have some knowledge. Only by a step ahead of the other party can you do this change of thought, or influence. Our training is mainly aimed at understanding that other party, as this gives a better understanding of the motives, values and beliefs that are used. Ask yourself the following question: How can you respond well to the needs of the other, if you don't even know what they are or where they come from?

Biscuit of own dough

Of course, it is not a question of ' abusing ' other people, but why would you not be able to use the other person's arguments against him or her? Someone who was already very adept at this was the Greek philosopher Socrates. He attempted to understand his ' patients ' by asking them questions about their needs. In this way he gradually learnt more about their beliefs and problems, so he could use them in the next question. Inappropriate? Not really, because the people naturally came to him with their problems.

Understanding the advantage of the other to convince is that you can argue very purposefully. That is, instead of tightening one argument behind the other in the hope that you touch a sensitive chord, you have enough of one or two arguments to put the other into thinking and to question his or her own beliefs. And that's exactly where influencing goes.

Influencing: A tactical sport

Influencing someone is not so much about the quantity of arguments, but rather about quality. Not the amount of arguments cited is important, where there is the degree of justification of those arguments. In fact, influencing requires more than just persuasion and the ability to speak clearly and convincingly. It requires a certain degree of research, knowledge of the other and the skill to pour those as best as possible into a unequivocal argument to convince the other party.

Influence in practice

We are aware of the importance of influencing skills in today's society. Whether it's a neighbor that you absolutely want to have on your garden party, or a customer who wants to convince you of the quality of your service, influencing is an integral part of our world. Influencing is also essential when collaborating with others: if you can analyse others ' opinions well and know what their interests are, you can be more focused and inspiring.

The course of Learnit consists of two days of training, in which influence skills and persuasiveness are developed. Of course, everyone has their own way of convincing, and that is also taken into account. Negotiating, motivating, acting vigorously and guiding are of course part of a good persuasion, and these aspects are also discussed during the course. Thus, creating a win-win situation is an efficient way to influence.

There is no better way to learn anything than through practical exercises, and that is when influencing no different. Customization is our trump card, precisely because each participant is different. In An intake interview The learning objectives of participants are determined, and that information is used to record the program. An active bet is therefore required of each member-but that makes the course all the more efficient. Learn more about our training influencing skills and persuasion?

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Change the world, start with yourself!

Now that the election results are behind us and we have all thought about what should happen in the country, it is time to take action. And we can replace "er" with "I".

If you disagree with politics somewhere, you can easily call what needs to be done. What we need to do and what would bring us that. Fine words. I also often hear them at companies and organisations: this is what needs to be done. In the department, in management, with other teams. The crux of course is: you have by far the most influence on yourself. But you don't hear people saying so often. "What I still can't do so well..", "What I'm going to do is...", "my contribution is...", "so I'm going to pull this off the ground...", "What I still have to learn..".

It requires guts, vulnerability and pro-activity to seek the cause of things you don't enjoy with yourself. And the solution, too. All your fun and all your problems make you yourself. By the way you look at situations you experience something like problem or not. This is your own responsibility for your own emotions, feelings and therefore for your own happiness. So Not: My boss feels miserable. Or: I want to clean up my desk but it's so busy. Or: My partner makes me unhappy. In All these cases, you explain the cause outside of yourself and come up with solutions that need to be done. Just like in politics. Nice for on TV, but not for in your own life.

You have little influence on what is happening, but you always have an influence on how you handle it. In principle, every change is possible. Because you learn to go with things differently, your perception of it also changes. Less stress, more fun, less worries, more success: People often experience this after they have done NLP.

So the question: Where do you all run into? For example: That difficult boss, that nasty conflict, that annoying neighbor. And what would it bring you if they stay the same, but you develop yourself and no longer suffer from that boss, neighbor and that conflict? Change the world, start with yourself! ;)"

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So you overcome your fear of standing in front of a group

Most people find it exciting to present. All attention is focused on you and the audience expects something from you. How do you go about this? We give you some practical tips that help you to reduce tension.

1 | Prepare well for

By knowing where you are and for whom you keep your presentation, you can better prepare yourself. You can imagine where you get to go. And you can already think of some of the questions your audience may have. (Then you have a nice answer ready soon!) Many people will benefit from doing their presentation in this way: the preparation gives them peace of mind.

2 | Practice!

Go in front of the mirror. Make sure you are properly grounded. So: feet a little apart and firmly on the ground. Pull your shoulders slightly back and stand upright. Now you practice your presentation. Dare to look yourself in the mirror while you're talking. So you practice a bit with the look of your audience who will be focused on you soon.

3 | Focus on your breathing

Most tension is caused by thoughts that make you uncertain. By focusing on your breathing, you come into the here and now. You make a step from your head to your body. That helps many people to reduce the tension leading up to a presentation.

4 | Discover your Strengths

Make an analysis of your properties for yourself. What properties are absolutely your most strong? Put it in during your presentation and trust its strength.

Free webinar

Do you want more tips for giving a presentation without fear? Sign up for our free webinarPresentationFear overcome on Thursday February 2nd from 11:00 to 11:30. During the webinar you will look for the causes of your fear of giving a presentation. And you will receive useful advice to keep your tension under control. Your next presentation will be a lot more relaxed!

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5 tips to impress your presentation

A good presentation stands or stands with your preparation. Make sure you know for whom and where you keep the presentation. But.. You can do much more to get a blast from a presentation. Check out the tips below:

1. The most important tip: think it's coming right!

Believe in yourself and in your story. If you are behind your story, you will immediately lift your presentation to a higher level. (How can you be credible if you don't even believe what you are telling you?) If you have difficulty seeing and trusting your own strengths, ask someone else to nominate them for you. Then tell yourself aloud that you are using it and those traits in this presentation; that you can; And that you have a good story. Repeat this just a few times in the days before your presentation. Have confidence!

2. Start vigorously

With a good introduction and a stimulating start, you instantly grab the attention of your audience. Tell a beautiful anecdote, a metaphor or a personal story. This will definitely benefit your presentation. How do you make a good introduction? Be aware of the why! Why do you give this presentation? What exactly is so interesting about what you are telling you? Don't turn around and give your audience a reason to stay seated and listen to your story. (Very important: instantly bring your Enthusiasm! This gives everyone a good reason to keep the attention.)

3. Manage the tensions

A bit of tension is good. When the adrenaline level in your body rises, you become more alert and more focused. It helps you to give a good presentation. But too much is never good. Too much tension, too. Are you struggling to trust by stress in your own ability? Try some breathing and relaxation exercises in the run-up to your presentation. By going back to the here and now and to your body, you come a little loose from your thoughts. (And yes, it's usually your thoughts that cause the tensions.)

4. Make a logical story

Do you also have mountains knowledge? Very good! It is important to present all that knowledge in a logical form. Therefore, make connections between your different pieces of knowledge (which you have from various sources) and give many examples. But beware: Less is more! Think ahead of time what is really important to tell. An overload of information does not linger with your audience. You don't everything to verteollen what you know. Make sure that the information those you give is in line with the knowledge level of your audience. Ask them for example – make your presentation interactive instantly! By asking, you get a good idea of the prior knowledge of your audience. You can build your presentation on this prior knowledge. This way you make sure that what you are telling is very good and that everyone can follow you.

5. Keep your presentation alternately

Only listening is often boring. Interaction allows people to record the information much better. Excite your audience with a movie, a quiz or a small design assignment (depending on the nature of your story). Be creative and dare to challenge your audience (and yourself!).

These were our five tips. Please let us know if you have any additions!

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Distraction and concentration

Be derived is a choice

You will probably recognize the following situation all too well at work: you are busy with a certain activity that needs your attention and your phone or a eimail gets you out of your concentration. Annoying. And the time you need to focus further on work may differ per person, but in the end it turns out that if you can work without distraction, you'll be ready much quicker. What is the reason why we are distracted so quickly and we do not have this in hand? From this point of view, we dare to infer the proposition that is a choice.

Concentration requires attention.

There is a difference between the work and the concentration you need to carry out this work. Writing a reporting with financial influences requires more concentration than a memo about clearing the coffee cups, just to give an example. It is therefore good if you can give a label to the work in which concentration is required. By classifying the work, you gain insight into how high the concentration should be and how tedious it is to be distracted from that particular task.

Concentration requires action

If you know what concentration is needed to do your work in an efficient way, you will also understand that concentration requires action. Sometimes it may be necessary that you literally separate yourself by sitting down separately. Sometimes it's enough to turn off your phone and your email program. But what is always true is that you have to take action yourself to realize this. Now you may think that it is not reachable or does not respond directly to an email does not happen to customer friendly, but nothing is less true. If you take the time to answer your phone at a fixed time or read your email, you also have the time to work focused.

Concentration and time gain

Often you hear that the time you have is too short to do all the work that one wants to do or that you are asked for. Just by putting the concentration in the right ways you win time. You are less distracted, you function more pleasantly and if you take the time to work with good planning and manage your time in the right way then you will see that the choice for concentrated works alternate with other work your productivity much Higher than if you think you are disturbed.

The choice to be distracted has you in your hand. The question is therefore: what are you going to do now? [link]

Self-confidence and self-esteem

Under self-image we mean the image you have of yourself; The way you judge yourself or the way you see yourself. This image is partly shaped by the information you get from others about yourself. After all, they also look at you, deal with you and form an image of you. They let you notice how they think about you or give their judgement about your behavior. The image you have of yourself does not always match the image that others have of you. This can sometimes make you uncertain. And the way in which you see yourself determines to a large extent what positive or negative feelings you cherish towards yourself.

It occurs regularly that people have a wrong image of themselves. When the image you have of yourself largely matches the image that others have of you, it turns out that you usually show yourself the way you are or want to be. Is there a difference between the image you have of yourself and the image that others have of you? This certainly does not mean that you don't know yourself well or that others don't know you. You can see different aspects of yourself in different situations with different people.

Being uncertain about yourself, how you happen to others or about your position in a particular situation is quite normal. But this uncertainty can also go too far. A lack of self-confidence quickly leads to a negative spiral: you do not dare to face any challenges, the bar is becoming less high, which again leads to a deterioration of your self-image. In this way, it is becoming increasingly difficult to escape from this vicious circle.

To help you, we have developed a two-day self-confidence training. In training you will learn to recognize the causes of your lack of self-confidence and underline the importance of verbal and non-verbal communication in relation to your self-image. In addition, the training is practiced through realistic role-playing games. Mutual feedback and video analysis ensure that your old behavior patterns are broken. In the training we will work on the following topics:

  • Working on a realistic self-image
  • Your own qualities and capacities
  • The importance of verbal and non-verbal communication in relation to Jezelfbeeld
  • A positive mental institution (creating and holding)
  • Recognising causes of loss of self-confidence (h)
  • Breathing and relaxation exercises
  • Setting realistic goals
  • Fears and challenges
  • Labeling negative and positive labels
  • Assertiveness: Defend your own interests
  • Dealing with negativity and criticism

Do you want to know more about our approach and the training possibilities? Then take a look at our Training pageor contact one of our advisors via info@learnit.nl or 020 6369179.

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Grip on your mailbox with 3 handy tips

Are you spending a lot of time looking for mail? Ideally, your inbox, or your digital workstation, should be as empty as possible. In this blog, we'll give you three helpful tips, taking the settings in Gmail as an example:

Tip 1: Make use of 3 labels

Almost all email programs allow you to personalize your inbox. By processing incoming e-mails in a structured way, you can keep the overview well. How often does it not occur that you have to search in your inbox for endless time to find that one email? Make use of 3 important labels: what to do, where to get answers and what you have completed. In Gmail, set this up as follows:

  1. Go to the Gear icon and select ' Settings '
  2. Go to the Tags tab and click ' Create new label '
  3. Set the labels, for example: 01 | To do, 02 | Waiting for reply and 03 | Completed
  4. If you want to quickly distinguish between your folders at a glance, you can give color to the labels. You can do this by hovering your mouse over the label (left in your Inbox) and selecting the color there. For example, give the color red to what you still have to do (to do), yellow to current affairs (waiting for answer) and green to tasks that are ready (abyss).

In the picture below you see an example of how your folder "To do" can be seen:

TIP 2: Make use of sub-labels

By using 3 labels on tip 1 You have already worked with tags, but you can extend this by creating additional labels of your different work. For example, customer contact, promotional business or work consultations. You set the labels the same way as with tip 1. These labels can also be coloured again.

In the picture below you see an example of how your label "Customers" can get out of it. In this way you can also see at a glance what the status is, because at tip 1 you have already created three folders for your incoming emails:

Tip 3: Put your own in the BCC in case of a visit

You know it: you send an e-mail to someone with a request or question, but have not (yet) found a good way to keep track of whether or not you have received a response. This may result in you sometimes being too late to have to know something about someone.

You can prevent this by putting yourself in the BCC of e-mails in which you are waiting for a response from someone else. You can set a filter in Gmail that all mail from your email address and where you put yourself in the BCC will be forwarded directly to you in Tip 1 created folder 02 | Waiting for reply:

  1. Go to the Gear icon and select ' Settings '
  2. Go to the ' Filters and blocked Addresses ' tab and click ' Create New Filter '
  3. Fill in "from" and "to" your own email address, and click "Create Filter with this search".
  4. Select "Skip Inbox" and select "Apply the label". Choose (for example) the label "02 | Wait for answer "and click" Create Filter ". All messages you have sent with questions or requests can now be found in this folder. Once you have a response you can move the email to for example "03 | Completed ".

In our two-day training time Management you will learn to handle your time efficiently and go home a lot less stressed at the end of the day. You will learn not only practical tips as in this blog, but also learn to reflect on your own thinking and acting. Did you know, for example, that assertiveness and delegation skills also play a major role? Discover it in our training.

Sharon Faber, Department of Communication & Management

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10 Time Management Tips

Life is what happens to you, while you're busy making other plans. – John Lennon

The time slips but often through our fingers. However, we usually do not necessarily have to spend more time, because there are always 24 hours in one day. However, We would like to have more grip on our time. With these practical and direct practicable tips you will certainly succeed!

Tip 1. Take pause!

By getting away from your work, you can gain energy and increase your concentration capacity. Go outside or get coffee for yourself or your colleagues. Make a chat with someone over the weekend. In short: Get your head empty from work and relax, so you will have new energy to continue.

Tip 2. Make a schedule every day for 75% of your time

Write at the beginning of every day everything you need to do that day. Then create a schedule, where you don't plan 25% of your time. That way, with the 25%, you have a buffer for unforeseen work or emergency jobs that come through. At the end of the day you can check if everything is successful and you will see what needs to be shifted to tomorrow. It's even better to make the next day's schedule in the evening so you can get fresh on the next day.

Tip 3. Plan your day with blocks of doing-thinking-doing-thinking

We do not manage to do the same all day, with the same degree of concentration and enthusiasm. If you have a lot to think about, this is quite difficult. To better target your energy, the best work that requires a lot of thought can be alternating with more practical tasks. So start doing tasks, then think-tasks, then lunch, then do tasks again and end up with think-tasks.

The largest concentration peak lies with most humans around 11.00. Plan at that moment (or at a time that works best for you) so that troublesome brain teaser: a brainstorm, appraisal or writing a piece. Prior to your concentration peak, you better perform more practical work, such as getting your mailbox done or other administrative matters. After lunch comes the Energiedip. It is best not to plan any thought work. Then do some more practical things. At the end of the day you can plan some thought work again, because then your energy curve will go up again.

Tip 4. Prioritize and work more effectively using the Eisenhower diagram

When you organize your work and also make your planning, you first determine what is important and what is not. Then you decide what is urgent and what is not. That often sounds easier than it seems.

Important VS. Not important

A lot of people are involved in important tasks, or it is not or badly performing the tasks that have far-reaching consequences. These are the so-called main tasks, for example, in your job or job description. So ask yourself, per task, whether they belong to your core business or not. For example, less important tasks are keeping your records or ordering.

Urgent VS. Not urgent

What really needs to happen now and can't wait? Tasks and jobs with a deadline or certain appointments are not urgent at first. But over time they will be. You want to avoid tasks ' automatically ', over time, become urgent. In fact, you want to have as few tasks as possible. By making this dichotomy, you come to the following diagram:

Eisenhower, Commander-in-chief and later President of America, invented this model of priorities and said the following: urgent matters are rarely important and important matters are rarely urgent.

Tip 5. Make a list of time devourers

An overview of what distracts you, gives insight into what disrupts your work. By making an overview of time devourers and then linking an action, you are proactively engaged in time management. What many people, for example, distracts, are colleagues who stop by for a ' chat ', but then continue to chat for half an hour. The colleague in question often does not mind that it is not at that moment. That may not be known to anyone if he or she is not told. In that case, try to say in a friendly way that you do not come out now, for example: "I would like to hear more about your weekend to Rome, but I really need to get on with this mail." Or you can say, "I'm really busy, so I'm afraid I have to get through again." When you take this respectfully, you may expect this colleague to understand it. He or she has also experienced it himself.

Tip 6. Set SMART targets

What you want to achieve in the time you have must realize bear. It helps to make your goals (including projects, meetings and other conversations) SMART and concrete. A goal that SMART meets the following characteristics:

  • Specifically -what is the purpose? And also: what is not the purpose?
  • Measurable -Is it measurable and if so, how?
  • Acceptable -who is involved? Is there support for this?
  • Realistic -Is it possible and feasible?
  • Temporal -when is it off? What is the deadline?

Even if a colleague asks you to do something or vice versa, it can help to make this as concrete as possible by making these outcomes SMART. Then you are sure that the expectations about the task are the same.

Tip 7. Make a long term planning: the glass jar and the large stones

If you only work from day to day, then the long-term projects-or plans will not be space. Just think of a big glass jar. If you want to fill it with large stones, the glass jar seems to be full soon, so there is still room for pebbles: The pot was not full! After the pebbles are in it, the glass jar appears to be full again until you try to sand it. Is the pot now finally full? No, because water can still be added! And then the glass jar is full.

The large stones can be seen as long-term projects, the pebbles for the medium-term jobs and the sand as Kortetermijnwerkzaamheden. The water stands for the ad-hoc between work, which often involves too much time. If you had first filled the glass jar with only sand or water, then the large stones would never have been appropriate. It is therefore important to take into account the size of the jobs and projects when making a long term planning. In this way, it is better to plan everything within the available time.

Tip 8. Handle the Kaasschaaf method

There are jobs and projects where you can see as a mountain beat that, simply because they look so big and insurmountable. Then the Kaasschaaf method offers a solution. Try to do a little bit of the job or the project at different times. Then how not to do everything at once.

By dividing something into more well-organized pieces and portions, the mountain or project is also smaller. Make sure that you also take care of these smaller pieces and portions of the time and plan it. If you do not, you will not overcome this mountain and will never be smaller.

Tip 9. Keep a log for a week

By keeping a log in which you distinguish between different types of work (such as administration, customer contact, contact colleagues, working on projects (s), etc.), you get an insight into where you can improve yourself. View this log critically and make choices that you want to spend more or less time on. Then include it in your schedule.

Tip 10. Communicate with others!

You do have a lot of influence on your time and the amount of work you need to do in that given time. Saying no is often tricky when someone with an urgent job is on your desk-you want to help those who do. You can only ask yourself at the expense of what? Are you really coming out, or is a later piece better? Please indicate this. The other knows where he or she is.

It is also important to realize that you do not have to do everything yourself. Others are also well able to help you out of the fire. The art of delegating is the release. Give the other clear explanations and also give the other confidence. The first time it will feel somewhat uncomfortable when you delegates something, but it gives you a long-term hope, including grip on your times. For more information, see the Training page of our two-day training Delegate.

Remember: Time management is self-management. So you is at the helm and not the clock.

Learn more about time management?

Now follow a training Timemagement at Learnit training or get inspiration from the books below, which were also inspiration for this blog:

Time Management According to Covey -Stephen R. Covey, Rebecca R. Merrill & Rebecca Merrill

Effective Time Management -Ineke E. Kievit-Broeze


Leah Kahraman, trainer, coach and advisor at the Communication & Management Department

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Meet trainer Rob

Learnit Training consists of a number of enthusiastic trainers. Meet Rob, our NLP and sales trainer. What does he think important? And what drives him to develop and give training?

It has taken a while before I finally put the step to trainer, but I already know that this is what I can do best and where I am happy. I notice it every workout again. It is for me to come to the core. What are you so good at? And where do you run into? As soon as we pass the tidbits and trivia, I find it too crazy to explore, discover, learn and laugh. What are we beautiful creatures, what we sometimes find ourselves in the way and what are there a lot of opportunities to grow when we get to work with it. There is always a nice reward. People have fast success experiences with me, first putting small and then big steps. They confidently start the training again!

How experienced participants Rob as a trainer?

"Rob is an excellent trainer who is immersed in his student. He has thoroughly explored what my wishes were and built a good program on them. His way of working offers plenty of room to ask. It creates maximum safety, which allows the participant to share and learn about personal issues. Rob is very attentive to the energy of people and his training. As a result, the training is inspiring and reshaping. At the end of the training I went to charge the door. Through the use of exercises and the creation of security around it, I received personal insights that are of added value to me for my own future. Thanks Rob! "

"Rob found a very pleasant trainer who is well able to accompany my process. He knows how well to estimate what I need, knows at the right time about going to the next topic. I have received ample support in the form of examples and models. Rob, Thanks again! "

"Rob is very good and has a lot of experience, in this way he could often sit in the customer's chair, so that every time points emerged that we ran against. He is very enthusiastic and easy to deal with. "

Do you want to be trained by Rob? This can be by signing up for one of the training courses below or contacting us via info@learnit.nl/020 6369179.

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Apply for FREE course

Good news! You're about to start a new job. A new challenge is fun, but before you can actually get started, you first have to go through the application process. This can be a nerve-racking process with a lot of disappointments. On the other hand, it can also be a time of self-discovery and a crash course in learning to present yourself better. With Learnit Training's online job application course you will learn how to apply more successfully.

The following topics are covered in the free course:

  • The STAR method
  • You are the star in your own life
  • Per Asperada Ad astra: Through difficulties to the stars

This free online course is designed to be the symbol of the star with the aim of reminding you of the three main points of this application course. The theoretical principle is the STAR method: Situation - Task - Action - Result. The star also stands for the emphasis on you as an applicant. You are the star in your life: the course is about how best to make yourself shine and how to become a rising star in a job that suits you. The last connotation with the star: don't give up, think of the proverb per aspera ad astra: through difficulties to the stars!

Click here to follow the free online application course.

Prefer to follow a training session with other participants? Then go to the Application Training Page: Successful conversations. If you want to organise a group training, you can always have a free Quote Or Contact Us With one of our advisors. We like to think along with you and wish you good luck in the application process!

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The bygone good intentions

Good intentions: At the end of December we cannot get enough. Everyone is sure that they will really reach ' it ' this coming year. Those ten pounds lose weight, stop smoking, save for that one nice trip, get better with time learning, master a new language or skill and go on. But why do many of these intentions die a silent death sometime mid-January? Because most intentions are no longer sustained than until 2 January, if they already come through New Year's night. And this leads to disappointment or even shame. But is this self reproach rightly? At Learnit Training we find that good intentions do not only have to start on 1 January, but can be pursued all year round. To help you achieve your goals effectively, we offer you the following seven tips.

1. Be realistic, stop fantasizing!

A first step to success in the form of achieving your intentions or goals is to set realistic and achievable ' between goals '. Everyone can fantasize about that perfect dream trip or that legendary gig, but often you have to start with smaller steps to get to these big dreams. So force yourself to put your finances in order and to set aside money per month, or music at least ten minutes a day. Achieving these relatively easy intermediate goals means that you remain motivated to achieve your real goal.

2. Write your intentions and hang them in a visible place

Good intentions are nothing more than goals that lead to a situation that seems desirable to you. But the internal conflict that arises from the desire to achieve the goals on the one hand and not want to make the actual effort on the other hand, makes the goals fall into oblivion. Therefore, make sure that you continue to confront yourself with that desired end situation. By writing down your goals and hanging them in places where you meet them daily, you stay in touch and don't forget them.

3. Create a plan

To monitor the overview of your current situation, what you want to achieve and how you want to get there, you need a plan. Work your intermediate and final goals in a realistic time plan and stick to this. Hang this plan up next to the final goals and write down your progress, as every step forward motivates. This way you keep your overview and control of your schedule and the final goal will be visibly closer. Do you not only have to achieve goals for yourself, but also in a larger professional whole? Then the training project Management can help you with this. During this training you'll learn step by step how to set up a project and bring it to a successful conclusion.

4. Trust in Yourself

A lack of self-confidence quickly leads to a negative spiral: people do not dare to face any challenges, and the bar is becoming increasingly less high, which again leads to the failure to achieve your good (for ambitious) intentions or final goals. If you find that a lack of self-confidence is standing your way both in daily life and in pursuit of ambitions, you can benefit greatly from a (personal) training or coaching. This will give you insight into the underlying causes of your lack of self-confidence and use this knowledge to create a positive self-image. Believing in yourself is an important prerequisite for success!

5. Replace your habits

In order to achieve good intentions related to the breaking down of bad habits like smoking and obsessive eating, it is important to replace these habits instead of eliminating them. Know in what situations you exhibit certain habits, such as grabbing a cigarette when boredom. When you do not replace them, you are quickly inclined to intervene in those situations back to your old, bad habits. Therefore, make sure you have something positive to replace the bad habit, such as eating your favorite fruit or playing a short game.

6. Do it together (with a coach)

Share your good intentions with friends, acquaintances and colleagues. The people around you have the greatest influence on you and everyone likes to show success to this group. In addition, they offer healthy social pressure and can easily form a group with friends who have set themselves equal goals for that extra support in the back. Do you (for your feeling) in your immediate environment not someone who can motivate you (enough) or you are looking for professional support, then the coaches of Learnit are ready for you. They will work with you on your motives, dreams, wishes, motives and ideas and help you realize a lasting and valuable change in your behavior, situation or thinking patterns.

7. Give yourself Small Rewards

Motivate yourself by giving small rewards when you achieve between goals and a great reward in achieving the final goal, if that is no reward already in itself of course. Finally, go to the musical you want to go to for years (and so good that-ie is still running!) or indulge yourself with a wonderful day out in the sauna. Be honest, success motivates and all the small successes in life deserve to be celebrated!

Is one of your good intentions for 2014 to make yourself a new skill or to gain a good dose of new knowledge on a particular subject? Take a look at what Learnit training, with an offer of more than 800 high-quality training courses, can mean for you in this beautiful year!

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Making choices for the future

The Netherlands is in a turbulent period. With the elections just behind it, it is now the big question which parties come to a compromise to represent our country as well as possible. The choice made here determines to some extent how the future of the Netherlands will look like. Will the new government succeed in getting stronger from the crisis? Will our country, with the current future plans, continue to develop as a leading knowledge-based economy in the coming period?

In Personal Development It works just like that. In Our lives there are constantly, consciously and unconsciously, choices made that determine your future. We are continually seeking to expand current knowledge and competences. Sometimes because we need them to perform certain tasks, sometimes because we are looking for self-development. Following a training course is a good tool for gathering this knowledge and competencies.

Our experienced training consultants will be happy to help you determine the right choice for a training, so that the maximum of your personal development is achieved. When you contact us, we will take your wishes and learning goals with you, whether it is an ICT or communication training course. This way the training is always tailored for you, so you get the most out of your investment. After the training, an evaluation follows.

Choose your personal development by contacting Learnit Training via info@learnit.nl /020-6369179. We look forward to seeing you on one of our training courses!

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Applying during the crisis is what you do!

Are you, like so many Dutch people, looking for work and want it not to be smooth? Are you getting one after another rejection or you still have a job, but threatening you get rid of it by coming cuts? A ' bright spot ': You're not the only one. In no six years ' time, unemployment in the Netherlands has been as high as it is at present. In April, 24,000 persons were unemployed, representing a total of 489,000 jobless. In may, that figure remained unchanged. Do not mourn too long, but with optimism suit this challenge. Those who want to find work must now do their best to stand out in the masses.

Convincing applications

Of course, you can deposit as a doll on all possible vacancies and assume that it should be a hit anyway. Convincingly applying for a job that you really have little to do, however, is a daunting task. It is much more effective to let your enthusiasm and qualities work and only apply to those functions that really suit you. This makes it easier to express your enthusiasm during the interview. Whether the job is written on the body or not: Many people continue to look against a job interview. Not strange, because it depends a lot. This makes the call extra laden. By preparing yourself well and by adopting the right, convincing attitude, you can reduce your nerves. How? Below we give you 7 tips to make your job interview a success.

Seven tips to apply successfully

  1. Prepare yourself well for the conversation. Check which properties are important for the job and see what you have to do about it. Show this with concrete examples, for example via the STAR method.
  2. Practice The interview with a good acquaintance. During the conversation, give your strengths and weaknesses and try to answer clearly and concretely the questions that are asked. Evaluate what can be better afterwards.
  3. Pay attention to your looks. Adapt your clothing to the prevailing corporate culture. Doubt you? You can better dress up neatly than too informal. Also pay attention to neat shoes, bag and make sure you don't wear too much jewelry or make up. Make sure you smell fresh, but don't spray too much perfume.
  4. Stay calm during the conversation and don't let the tent lure you. For example, the interviewer says to you that you have little experience working with computers. Don't say Plompverloren: "No, that's not right." If you have computer experience you can say: "It may not be enough from my CV, but I do have computer experience (example)." If it's true that you have little experience with computers, it's a good idea to give it a fair deal. "It's true, but I'm doing a computer course."
  5. Almost everyone is nervous during a job application. Accept the fact that you are tense! Employers often find it a good sign that you are somewhat tense: This shows that the job is important to you.
  6. Ask yourself questions too. This way you can show that you are interested and that you have also prepared yourself well. Do not ask questions on which you could have known the answer yourself. So it is wise not to ask about the number of employees. It is assumed that you have searched this in advance. Do not start with the salary or working conditions at the first interview. This will be discussed during the second call.
  7. Spread your chances! Employers often look beyond the pile of cover letters on their desk. Create a LinkedIn profile, put your CV on different network websites or send an open application.

These tips already give you a good starting point to help you during a job interview. To apply for the two-day training successfully you can put the dots on the I. From writing a good cover letter and an adequate discussion preparation to a convincing presentation, everything is discussed. The trainings of Learnit are tailored to your needs, both content and location, time and group size. During the training, role games, feedback and discussions are alternated with theory. This way you are assured that the training fits in with your practical situation.

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Convincing others of your ideas-working on your influencing skills

The amounts for emergency aid are flying around our ears these days. Emergency fund Greece: 130 billion. Portugal 78 billion and Spain gets 'up to' 100 billion. And yes, the Netherlands is also paying for it. As politicians you have to come from good homes to convince the voters of the need for these measures. Or just the opposite: how do you convince your voters that it's all wasted money? Or that Europe is even better off without the euro? Whatever your opinion on this, that you need good influencing skills to convince others of your opinion is beyond dispute.

How do you convince someone? One has to make more effort to convince someone than the other. An expert is often quickly taken seriously, like a doctor or lawyer. There are also people with so much charisma that they are always listened to. For most people, convincing others is not that easy. Luckily you can learn to convince or influence, there are even special techniques for it. If you want to do this successfully, you have to be convinced of your message yourself. How you get your message across is almost as important as the message itself. Do you want to be more convincing at work from time to time?

Here are 6 tips from Learnit to convince other people of your ideas:

  1. Believe in what you have to tell and radiate self-confidence! You do this by being well prepared. Only if you know exactly what you want to tell, you can also transfer it to others. Avoid weakening words like ' maybe, I think, sometimes, awkward to say and possibly '. And use convincing words such as: "That's right, of course, and of course, obviously."
  2. How do your colleagues think about the subject? What are their front and counter arguments? If you know this, you can respond to these arguments in advance and let them come and refute them during your speech.
  3. Use humor and make possible use of appealing examples. This will make your story lively and people would rather assume something from you.
  4. Talk quietly and speak your most important arguments vigorously. This way you put emphasis on your words.
  5. By standing upright or sitting, you radiate calm. With hand gestures you get more convincing. Try not to go fidgeting or fröbelen to things, that gets nervous about it.
  6. Which style is the same as the one you want to convince? Your boss will speak differently to a group of students. Age, level of education and rank or stand are important. Customize your way of speaking!

Do you want to learn to convince better? Then the training influencing skills is highly recommended. In This training you learn to adapt your style of convincing to your interlocutor. And you develop those skills that you need to convince others.

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Aggression at work: 6 tips to guide the situation to calmer water

Threatened with a knife while performing their work that happened to ambulance personnel last week in Delft. The situation was so threatening that a police officer had to shoot the man. Fortunately, in most situations it is not so obvious and there is still something to start with the aggressor. Do you (hopefully to a lesser extent) sometimes have to deal with anger or aggression of another during your work? Then it is wise to learn to go well.

Many people do not know how to react effectively to aggression, and that is not strange either. One acts from a biological defensive mechanism that is activated during a threatening or stressful situation. Everyone recognizes reactions resulting from stress, such as heart palpitations, clammy hands, dry mouth and tension. This is what you call the ' flight-or-fight ' response. When there is a threat in our environment, we want to flee or fight. This ancient response has proven to be very effective for our hunting ancestors, but it is now possible to make a situation escalate.

How best to react to aggression depends on the situation and the type of aggression. Below are 6 tips that can help you when dealing with aggression.

  • Aggression provokes aggression. So try not to react too impulsively to an aggressive person and try to control your own anger. If you too let go, the other can become even more aggressive and evil. And you want to avoid this!
  • Live to some extent with the aggressive person. You don't have to say that he/she is right, but you can show understanding. In many cases the aggressor feels heard and understood. This can cause him or her to cool slightly.
  • Stay calm and polite and treat the other with respect.
  • Do Not go into discussion, that often only lures more anger. It is better to summarise what the other person says. So: "You are not happy about it and I see that you are angry."
  • You don't have to pick everything up. Set limits to the behavior of person, but do not reject the person himself. If the situation really escalates, call on the assistance of a supervisor or monitoring.
  • Take no risk. Especially if there is drink or drugs in the game, you better do nothing. The reaction of the aggressor can be so unpredictable that it is wiser to do nothing.
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Finding passion in your work

Are you looking forward to your work and giving you satisfaction? Many employees need challenge in their work to stay motivated. And that is just what it is still missing on the work floor. Research by Effectory shows that 57% of employees find the growth potential of the workforce to insufficient. In spite of the lack of opportunities, the largest part wants to develop in his or her field. Unfortunately, these are not always the means, especially now that many companies have to pay attention to their expenditure. How can you still find a challenge in your work, despite the lack of possibilities?

Here are 5 tips to stay passionately at work:

  1. Find out where your talents lie and use them to carry out your work. Many people do not know exactly what they are good at, because it is often about small things that are very self-evident to yourself. Ask your colleagues, friends or family what your strengths are.
  2. Track professional journals, go to networking meetings, and join work-related groups on Facebook and LinkedIn. Follow discussions and talk with you!
  3. Stop naming things that aren't going well and you don't like it, but focus on what's going well and on possible solutions to problems. For example, focus on an intervision group and think with colleagues about targeted solutions.
  4. Find out which things you can influence and what opportunities to change within your power. On the other hand, also be flexible if you cannot change a situation and do not stay with feelings of Frustatie: you have done what is in your power. Accept it, that saves a lot of energy!
  5. Be open to the opportunities that come on your path and trade proactively.

These tips are not enough for you and would you like to do your job with even more pleasure? Then follow the Learnit training Increase Workplace Happiness. After all, you've got your whole life ahead of you.

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Learn to negotiate with results

What CDA, VVD and PVV did not succeed in 7 weeks, the Huntsman succeeded in 2 days with the help of the opposition parties. How has he managed to do that? By negotiating well! With the elections ahead, there is still plenty to argue about in the coming period: which parties are going to rule together and what important reforms are they going to make? Subjects such as the mortgage interest deduction and pension reforms have now become real ' headache dossiers '. Good negotiating skills are indispensable in order to bring these difficult issues to a satisfactory conclusion.

Here are 5 tips from Learnit to bring negotiations to a good conclusion:

  1. Be flexible in the position you take: if you use the desired result star, there is little room to negotiate.
  2. Make a distinction between the relationship (people) and the problem (the task) and do not mix these two. So don't play on the man!
  3. Search for the mutual interest of both parties and strive for a win-win situation. So avoid just chasing your own interests, which can backfire.
  4. Try to negotiate with as objectively as possible criteria and not with arguments drawn out. Also let the ego not play too big a role (as per se want to win).
  5. Keep in mind that negotiation should improve the relationship between the parties and certainly not harm them.

These tips are derived from Fisher, Ury and Patton, From their book Excellent bargaining. This is the book in terms of negotiation.

Need more tips? In our two-day training Negotiate We will do exercises to find out which techniques best fit your personal negotiating style. You gain insight into the negotiation process and learn to set negotiating goals. We are going to get started with questioning techniques and convincing arguments. After the training, you will be firmly negotiating and you know to better represent the interests of yourself or your organization.
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Conflicts in Organizations (2011)

Y.H. Gramsbergen-Hoogland, H. Blom and H.T. van der Molen

Conflicts arise within each organization: they are often perceived as troublesome and uncomfortable, while conflicts can also provide opportunities. Solving a conflict can lead to a situation where both parties are ultimately better off than before. In the book ' Conflicts in organizations ', theoretical frameworks are interspersed with practical advice and specific applications. In the training conflict handling We make use of this book.

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Interviewing (2005)

M. van Waveren

How do you get interesting and relevant information on the table during an interview and do you break the general chat of your Interviewkandidaat? With the help of the book ' Interviewing ' you will learn how to get information up in a critical, but respectful way. In the appendix of this book you will also find worked interviews with van weighing, Paul Witteman and Frènk van der Linden. In The Training interview techniques We make use of this book.

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Presenting with conviction at the trade fair

Charlie Verhoeven

For one of the departments of a government organization we have provided a training with conviction. In two sessions We prepped them for a presentation on the beuers. It was exciting, but after a lot of practicing they are well prepared for the fair Gone with success!

Who & What

A government organization is getting ready for the trade show where they organize three presentations during the symposium. The goal is to introduce itself to potential suppliers and other collaborative partners. The speakers want to show their organisation with a renewed and fresh image. It is important not only to professional clear what the organisation is doing, but especially to inspire the public and to engage with the organization.

The training

But.. How do you do it now? In two sessions presenting with conviction there is a lot said, conceived and learned in preparation for that one moment. Thanks to their own knowledge and development they are going to the stage with confidence during the trade fair and I am convinced as a trainer that they are able to stimulate and inspire their audience.

The first session was mainly in the sign of what is being presented with conviction and what is needed is really convincing. After the answer was found in a playful manner, the focus was shifted towards learning and refining skills. The most important instrument you have in your hands is your own. This is why the first session is practiced with presenting.

The first day also offered a moment when the group was able to formulate the intentions and the purpose for the presentations at the trade fair (a great added value because in the delusion of the day here the time is not present and the training that time , space and creativity though offered).

In the meantime..

The participants received the recordings of their presentation between the sessions. This is a unique way to see how you can get on with others, and that provides instructive and surprising insights. Feedback on what characterizes them as a presenter and what they do during the presentation that makes them authentic and convincing has ensured that all participants can strengthen these qualities and become more confident as a presenter. The participants have worked with the freshly learned tools and new insights on the preparations for the presentation.

The last Training Day

The second session was a moment of finetuning. The ' dress rehearsal ' for the presentations at the trade fair. The final hand was put on coping with tension and how to get more powerful in a simple way.

Result

The second session was clearly visible that the participants had an ascending learning curve. With a lot of dedication and the right learning environment you can reach a lot in a short time, this case is a clear example!

What do the participants themselves think of the training?

' ' After this training I am more confident for a large group of people to sell my organization and myself. Class! ' ' -Rating: 9.6

' ' A short training with practical tips and tricks that are directly applicable, to set a good presentation. ' ' -Rating: 8.2